beautiful room with a balcony and great view of the lake and the pool was very nice.

room was large with a mini kitchen and large closet

kitchen was missing a few items like silverware and mixing bowls

no silverware in the kitchenette

the music from the bar could be quite loud at night

didn’t like that we had to give up our parking spaces to allow for boats

and ability to park your boat in front of your room, staff was

at reception, cleaning, and kitchen were amiable and very nice, especially ellie at the kitchen/breakfast

queue at the microwave at breakfast.

the breakfast

the breakfast was wonderful, with lots of variety

breakfast buffet was excellent

pool could be a little cleaner

that's my ideal motel breakfast

room was very near the pool pump and it was noisy as it was malfunctioning

the pool isn’t huge but we got lucky enough and got to enjoy big part of it when we went

pool a little small but hey it’s clean thank you for a nice place to

pool

no place to sit outside. pool was locked so you had to get the key to unlock the gate to use it.

swimming pool would have been a plus but it’s unheated and was out of service at the time we were there

staff was amazing, older hotel but nicely remodeled. area was quiet. pool was very clean!

breakfast is good, beds are comfortable staff is very friendly and helpful

close to restaurants, great breakfast, helpful staff

breakfast was good

the pool was perfect

pool water was really warm like bath water.

enjoyed the pool

the bar at the pool wasn’t very well staffed or stocked.

only thing we didn't like was the attitude of the pool bar tender

only thing we didn't like was the attitude of the pool bar tender

enjoyed the poolside bar for afternoon cocktails and ambience

kitchen

the rooms were comfortable and cozy, i liked that the rooms had its own kitchen

wish we had a kitchen

complete kitchen, king bedroom, sitting room adjacent with twin size pullout

had rented out the whole house and were staying in a home with a separate living room, bedroom, kitchen and bathroom

i liked having wifi and so did my granddaughter

wifi was sloooooow.

wifi worked about 5% of the time, no alarm clock, phone or coffee pot in the room and the pool was

the place was clean. good wifi staff extra nice

friendly and helpful staff. room was clean and everything worked. wifi was superb!!!

breakfast was hot & tasty with good coffee

hotel had a clean gym as well as the breakfast bar

the breakfast was amazing

the breakfast was outstanding

pool nice a clean

vending machines were out of order and there is no laundry detergent for the laundry facilities

there was a pool although we did not make use of it

in the one bedroom suite had everything we needed great breakfast coffee all the time and a laundry facility what more can you

convenient location, good wifi, small kitchenette was good

this is now my favorite hotel stayed in the one bedroom suite had everything we needed great breakfast coffee all the time and a laundry facility what more can you

the only thing i can think of is a little more attention to the pool area.

breakfast was good.

location. housekeeping was very helpful as well as the staff . it was clean . the pool was nice

the daily breakfast was terrific, very clean area and well stocked

enjoyed the free breakfast every morning

the kitchen! the comforter. the laundry on site. the internet. and the streaming platform.

to a large number of children’s sport teams, staying in hotel, the breakfast & pool area’s were noisy & packed

laundry room was completely inop for the 8 days we were there

nice gym and pool as well

nice gym and pool as well

clean room. nice pool.

pool n lolocstion

pool dirty

the pool was cool and clean.the sheets smelled like bleach.

beautiful pool.

ran out of meat for breakfast

pool was well maintained

small dining room, pool not heated and in the family ont of the property near a busy street

the pool

pool area

great breakfast too

the pool area and dinning area are excellent. felt very safe and clean. loved the decorations.

the breakfast was second to none as well

breakfast was far better than expected

clean , comfortable, friendly staff, only problem was the pool closed too early

i asked for early check in- no problem

staff are great biscuits and gravy every morning and pools not too bad either

clean. comfortable. affordable. friendly staff. early hot breakfast. nice rooms.

cleaner pool

everything. excellent accommodations, freshly rehabbed. good breakfast.

laundry room extremely poor, laundry and dryers didn’t work

pool under renovation but absolutely no work being done on it.

there's nothing to do around the hotel. no where to get food and even the pool was closed

laundry facilities and staff

more signage, ie coffee in lobby from 7 am-10 pm. irons in laundry room.

pool needs cleaned but feesable

breakfast was great pool was fantastic beds were exstremley comfortable

breakfast was good. kids loved the pool! rooms were nice!

we couldn't use the laundry when we wanted too

laundry facilities were filthy and i was asked to plunge the toilet when it was stopped up to no

breakfast room is super small, crowded, and chaotic, but still the food is individually wraped and

breakfast foods were bland. i wish there were hard boiled eggs on offer.

many times no breakfast available??,

the pool is amazing

breakfast was fresh and individually wrapped

the hotel grill and bar was amazing

kids eat free and breakfast was cooked to order

the breakfast was delicious and the bartender was super friendly and knew how to make a drink

breakfast /service was excellent.

much to dislike, other than the crazy bar prices

breakfast wa not the best - eggs sausage were cold so selected yogurt coffee instead

fitness room was small but well equipped with treadmill

breakfast very vary and delicious

very friendly staff and great breakfast.

great hotel in a perfect location. breakfast was fantastic staff extremely pleasant.

the maid we had and the breakfast and heated pool

could use bacon at breakfast

pool area was just okay

the maid we had and the breakfast and heated pool

breakfast was good. location was great!

the rooms are clean and breakfast is yummy and the pool feels great

breakfast was not the best but, understandable during covid 19 pandemic

the pool

different foods at breakfast would be nice

pet fee is a flat fee of 49.95, no matter how many nights you stay.

breakfast was great. lots to choose from and fresh.

very very clean ..staff was very kind,and helpful...pool area was also very clean

excellent facilities clean, pricing, great breakfast options as well.

good room and breakfast. enjoyed the basic gym and pool as well.

always has a great complimentary breakfast and i like the consistency throughout the chain

the pool it’s closed for maintenance in my stains

would like more choices for breakfast.

had great towels and the pool was clean and refreshing

the breakfast was a little bland but it was edible.

can't because everything was perfect, the staff, the management, the pool, the location

large room, good breakfast! pool, rooms clean

excellent facilities, gym, laundry, parking

all the amenities. gym, laundry, meeting room, on site car rental.

facility cleanup, pool and gym and better smell in lobby area that’s all

have an ev charger on site

breakfast & pool

room was next to the guest laundry, folks there were loud

breakfast was just fine

may be the best hotel stay i have had; very clean, friendly staff and some healthy breakfast options that were very good

breakfast was amazing, pool was nice and beds were comfortable.

the table next to me had several kids/teens and rowdy adults and waitresses were chiming in the loud talk

breakfast....

given the hotels situation (in the villages, a huge 120,000 + golf cart community) it's a shame that there was no designated and covered golf cart parking

the spa was to die for and the pool was so relaxing

rate does not include breakfast.

breakfast was good, but would have appreciated one or two gluten free items

nice selection of eggs, yogurt and fresh fruit at breakfast

extremely clean and amazing breakfast offering.

not to mention a nice pool area with grills to barbecue and work out facilities

gas grills out by the pool

price, location, cleanliness, friendly staff, good hot breakfast.

in addition, the breakfast offered a nice variety of options

everything!! staff was amazing, it was clean and comfortable and breakfast was good.

location, cleanliness, pleasant staff, quiet, modern, good breakfast!

there was also a real nice fitness area

working laundry room

wi-fi, needs more laundry facilities , cost of vending machine

wasn’t that great and carpet in hall is dirty, laundry facility to small fir size of

carpets, laundry to small for size of facility 2/2 and one dryer in not working

ice machines don't work and laundry was filthy

breakfast was good and nice variety..

breakfast was great rooms clean spacious facility clean and even though next to the highway no road

the pool was only open until 5 pm

clean and quiet, good breakfast

breakfast was great

the rooms was great, their lobby, breakfast and their friendly staff was amazing

rooms are great, really comfortable bed, pool is great

breakfast was yummy, the rooms were great and the staff was excellent and greeted me with a

the pool area and room was nice and clean

location great price for this area rooms look great and pool was relaxing the breakfast was

it's kids friendly

even serve a continental breakfast it is definitely a no-frills hotel but they do have a clean pool very clean rooms a very friendly

coffee till 10. clean pool and area.

the pool was closed our first two days

lots of kids playing outside in the hotel.

no kitchen supplies offered any longer without buying them

totally exceeded my expectations didn't expect a full kitchen fridge stove oven and the place was quiet wasn't disturbed once

like to clean this play the fighter that have a kitchen inside a room it's very quiet location the price a little bit more the staff is very nice

kitchen in the room and comfortable beds

laundry lady ms keia was every nice and helpful

the staff was amazing and very helpful to me my wife and kids !!

they have a pool and gym which is always a plus

the gym is open 24 hrs

starbucks was available, the tv was nice, the gym was nice!

free breakfast, the room was clean, fitness center

my room was next to the pool which made for an ambiance room glow at night

location was undergoing renovations, so the fitness center was closed as a result

ice machines worked well, laundry facility for self-washing worked well

the pool & whirlpool has a lift

was disappointed with the breakfast, it was limited to quaker oatmeal and small blueberry muffins

breakfast

the room is spacious too and has a decemt size kitchen & it was equipped with what u need

pool area was nice and clean and the water temperature was perfect

pool being closed

we took them to the laundry mat to wash ourselves

was one of them 2 housekeepers on shift saterday morning, went out of his way too escort me to laundry to ensure i was able to get some clean towels for my children

laundry area and nice pool when it’s open

laundry area and nice pool when it’s open

all the are very pleasant but thanks tammy for giving me a shirt when my clothes where stole from laundry mat not here the big one on lee rd

breakfast was a little slick but not that bad.

no bugs at all inside, close to where i needed to be, open, clean pool, lots of vending machines, laundry works

very clean hotel and the staff are very helpful. pool is available

that i couldn’t enjoy the pool but i know the reason why so it wasn’t a big deal

shady character's lurking around, bag lady begging for laundry money and lady of the nighti checked out early morning to

easy check in, clean room, location, and breakfast before check out was great.

we got free breakfast, clean towels everyday and room, pool was clean, wasn't scared to let my kids wander around and we had a wendy's across the

front desk allowed early check in/late check out.

have been nice if breakfast started earlier and since breakfast fare was so limited (more limited than other places i

very clean, pool and

pool and gym very nice

great blackened mahi sandwich down at the bar

comfortable bed, spacious room, pretty well equipped gym

and opinion, we have stayed in another hotel before, closer to the parks and it was amazing, kids friendly and cheaper, so just based on our current experience, you may have another), the pool

great pool area

we did not find an ethernet port in the room but the wifi was so good we didn't need one

the wifi was down with no explanation. would like refund. could not work from my room

would be nice to connect to use wifi or network settings on the tv

coffee machine and wifi

weren't able to connect my son's nintendo switch to the wifi, there seemed to be no trash can or paper towels/napkins in the kitchen area of the suite, and

room is clean comfortably bads and they have clean kitchen full staff i like it i book this hotel b/c i didn't like sheraton hotel and i early checked

pool had so much trash in it, bags, wrappers, not exaggerating

when i told them, they did not offer me any compensation for the problem, not even a late check out to wait for the hot water

available however when requested front desk they were very helpful to provide for us from the kitchen (my ice did not work in my

staff is great. nice downtown location. enjoyed the complimentary breakfast.

the shuttle drivers were the best

nice beds, amazing bar in the lounge, very clean and also the soups in the bathroom were great!

the free shuttle to downtown locations.

nice lounge/bar and the pool area is very nice although there were only six sunbeds good car

swimming pool look great and the fitness area is also nice

especially after getting there at night with bags and small kids

would be better if the laundry machines and vending machines all accepted debit cards instead of quarters and cash

the pool area was a little small but everything else was great

pool was kind of small and they did not clean it very often

small pool and seating area, very refreshing and while i was their i had almost to myself

all of the options available at the pool, plus suzy the aqua instructor was great

the golf course, the pool, the staff and the food!

place to stay and staff members were so welcoming and helpful golf facilities first class and rooms very clean and

the pool, room, staff and food were exceptional

night and there was very little activity at the lodge and we were placed in a room facing the pool versus the putting green

breakfast: not enough variety. no eggs or sausages. leaks in the bathroom.

also i tried to wash and dry my clothes at the on site laundry room

breakfast included, parking comfortable, pool nice, everything clean

breakfast was great, it was clean, free shuttle to universal & free parking

great pool.

free breakfast and wifi are a must, and the breakfast was at least better than mcdonalds

the wifi worked great for our meetings

did not know we had free wifi also i am a hilton honors but was not greeted as one nor did we get any special treatment

the breakfast was perfect for families because the kids felt at home

free parking

pool and the gym

it was amazing, great people, great room enjoyed the roof top pool! breakfast was awesome.

the pool was clean and relaxing

the roof top pool and gym were also nice

room was spacious and clean. staff were super friendly and helpful. gym was great!

this is also where their laundry facilities were for the guests

there are washing machines available for laundry and the hotel staff were happy to provide change for using them

on a personal note, i would also have liked the self-serve breakfast bar hours to be a little longer

breakfast was ok. room was great - full kitchen and living area

we also checked out the gym area before hitting the pool and it’s the biggest gym i have ever seen in a hotel

free wifi too and a small fridge in room

wifi log in

limited wifi use. breakfast not included.

of the phones we had with us wouldn t work on the premises unless we signed on to the hard rock wifi and even after that it didn t work well

wifi service was slow.

comfortable bed, clean, wifi worked well.

pool

close location and free breakfast

breakfast was great for whats happening and the gentleman serving food was super nice and polite

than the check-in time, but the manager checked us in for free and told us a lot about the free shuttle to universal orlando

wifi is very slow without paying to upgrade - we're talking pages loading like dial-up.

wifi is a joke & shouldn't be listed as an ammenity

wifi is extremely basis

really really really bad wifi.

the staff were all great and the ac amd tv and wifi worked well

gym facilities

the ac sky bar restaurant offered an outstanding dining experience, complemented by attentive staff who were

nice room. great gym. great rooftop ( when open )

i liked the sky bar very nice!

the rooftop bar and restaurant is superb

shuttle was over packed a claustrophobic

was gardens water flood on nights time at the gardens location and near to the surrounding the pool areas, was wast of water, you may need to change or do something to stopping watering in

good size room, free parking, great location for universal and very clean including the pool area

was some damage to the ceiling in the 3rd floor gym which was unsettling after the surfside incident

clean and friendly atmosphere with a great breakfast served before checkout

my kids enjoyed the pool and gym

only stayed one night, this hotel would be great for a multi-night stay due to its well-stocked kitchen area and room layout

my kids enjoyed the pool and gym

sheets were a little itchy -only one person in front desk -loud a/c but turning it up helped -gym was just

nice pool

the staff was rude and trucks every where in the parking lot scary when traveling alone with kids

they can work on getting a better breakfast available for their guests

front desk was welcoming and we enoyed the pool view

a lot of trucks park in the back at nights keep an eye on your kids

location,clean ,staff and breakfast

i think they should add additional washers in the laundry room for the guests

we had 5 people all over 18 and we stayed for a great rate plus with a pool and a hot tub, free parking and free breakfast that actually tastes good

we also enjoyed the gym, pool and breakfast was great

breakfast was great with plenty of options

breakfast is good, beds are comfy, pool is great, housekeeping keeps you stocked on towels and it's

the kitchenette saves me some money

breakfast was nicer than the sister hotel i stayed at last year and the staff were really nice and

be a concern of mine i really don't have a complaint that was my only complaint of course breakfast sometimes if you don't feel like cooking drive cereal will be a big thing and helpful and

basic continental breakfast, but golden corral only ~2 blks

daughters had an allergic reaction to the sheets and bedding ( not sure if it was the laundry soap or just dirty ) , plus we had nobody to come and clean the room or changed our towels

i specifically asked for a quiet room and i was assigned to a room that was close to a laundry room as i heard a drier rattling close to the room while we were trying to get to sleep

the breakfast was delicious, hot foods and cold foods to pick from

gym and swimming pool were clean and almost unoccupied by others

the tvs in the small building are great. the gym is awesome. and the beds are comfortable.

beds were really comfortable, the pool area was awesome and we liked that they had a gym available

wifi worked well, pool was nice, free cookie on checkin for some reason

bad or no wifi in pool area. additional charges for parking. expensive breakfast.

the wifi wasn t the best and was very finicky.

wifi not so good

and clean room, good location, easy parking, free wifi, great pool, nice restaurant, friendly

please explain how to connect to the wifi by check in, it is not self explanatory.

stayed multiple days and had to reset the high speed wifi after the first day

2017, yet this hotel has the worst wifi connection and service i have ever experienced

very clean room, fast wifi

wifi gets disconnected after a few minutes of inactivity and you need to manually reconnect every

great location, free parking, continental breakfast and a comfortable bed.

very cute and the perfect location for like a romantic night walk around the lake and nice little breakfast in the

lots of care to clients, unlimited complimentary water, coffee, teas, breakfast

breakfast was really great and thought out for a continental style morning

great location, nice breakfast options, free parking, the room was spotless

loved the pool and that it was open later

they gave me early check in at 11 am that’s so nice of them

there was no shuttle to or from the airport.

shower turned the entire bathroom into a mini pool

clean beautiful pool awesome staff

full breakfast bar with many tasty options daily

the pool and bar area were very nice

the gym had up to 50 lb weights, threadmiles and the pool was next to it

gym facility, pool area, close proximity to universal studios and bus service.

staff was very friendly and helpful. breakfast was good and diverse

also, security stopped at our room to check the wifi and we were not given any warning by front desk staff to expect this

that we had to leave. wifi was terrible and would drop out constantly.

the wifi free limited to 5 devices which is kind of cheap if you are traveling with a big family

the wifi and that my room was next to the staffs closets so from time to time you could hear a lot of

nice decoration, room is big, wifi works well, the stuff is very nice and welcoming.

bar by the pool was not working but they allowed us to bring our own drinks which actually turns

i was unable to have a late check out and the bathroom was not that clean.

hot tub and pool area

close to universal, shuttle service, pool and hot tub, nice lounge chairs, laundry room, attentive friendly staff

they have a restaurant and bar there so if you didn't feel like going out that is a good option

was very nice to be able to check into our room early and we had a later flight leaving and accommodated late check out for us as well

excelente!!! so much to do for the kids.

all the amenities, kids loved the pool area and lazy river

laundry machine took payment without my load starting had to pay again

on our last night my friend was unwell so they were very accommodating and gave us complementary late check out which was greatly appreciated

wifi was really poor

wifi was lousy in our room which was at the end of the corridor

wifi could be a little better and cocktails a bit cheaper but nothing major

wifi disconnects so you need keep connecting jakes bar gets booked up really quickly in the

have been cleaner and some of the fixtures and fittings look a little tired - the free wifi is dire so don t rely on it if you need a strong reliable connection

this is a pet friendly hotel offering shuttle service to and from the

they have a shuttle to transport you to and from, and they have a universal rep right at the hotel for tickets

we also appreciated the small kitchen, which made the stay even more convenient for our family

kitchen staff for the complementary breakfast, that guy doing the cleaning

ticket office in the hotel so able to pre book for the universal parks as this also comes with a shuttle bus too and from the park at certain times

touchpad controls in room - gym facility was good - food court and food service options convenient and ideal for families

there are kids walking towards the bus and water taxi, which could smell this awful awful smell

on site laundry is helpful and the view was great

presented rooms we had a deluxe room with panoramic views of volcano bay good food courts great pool and hotel gets you straight in to volcano bay just a walk through hotel pool early admission

room - really comfortable for family with kids having seperate section - definitely recommend kids suite

the kitchen party and the beds was comfortable

a second grab bar in the shower, would be nice.

crazy but what is needed to start the day and that’s awesome for us also having a fridge and kitchen was cool too we got the suite separate rooms was really nice to have too also the xmas

the lounge bar area was really nice as well

the kitchen was well stocked, there was even a corkscrew

was a cute little bar there and the bartender was very entertaining

service is top tier, pool was amazing and great location

great pool, kids loved it, beautiful area to sit outside and

i did not like that the pool did not get afternoon direct sunlight!

the hotel itself is pretty cool and the swimming pool is pleasant