i love everything about it they have a pool

breakfast, pool , and the beds are so comfortable.

the breakfast was well stocked and clean

breakfast could be better and a new juice machine

there wasn’t much option for breakfast

the pool was closed and locked so ealry

very clean, breakfast was great & a variety of choices, friendly staff

i liked and used the fitness room

complimentary breakfast is like i

clean pool and fitness center

pool area had some standing water after a heavy rainstorm

the room clean and had amenities like a hair dryer, iron and ironing board, laundry bags, microwave, refrigerator, shampoo/cream rinse, soap

the spicy breakfast sausage and the eggs

a lot of trucks park in the back at nights keep an eye on your kids

front desk was welcoming and we enoyed the pool view

we did not find an ethernet port in the room but the wifi was so good we didn't need one

weren't able to connect my son's nintendo switch to the wifi, there seemed to be no trash can or paper towels/napkins in the kitchen area of the suite, and

would be nice to connect to use wifi or network settings on the tv

wifi connectivity was poor.

coffee machine and wifi

good views, nice gym.

the rooftop bar and restaurant is superb

nice room. great gym. great rooftop ( when open )

location, the roof top bar and rooms are up to date

great location. modern facilities. good gym. amazing rooftop bar view.

everywhere was clean (even the parking garage) & some of our group even got to enjoy the indoor pool

spacious, clean, comfortable mattress and bedding, great a/c, good packaged breakfast.

comfortable bed and great kitchen/bar in room.

room, kitchen equipped with all basics, comfortable bed

room is clean comfortably bads and they have clean kitchen full staff i like it i book this hotel b/c i didn't like sheraton hotel and i early checked

had a reach in my room and the laundry room closes at 9 and i got there after and i couldn't wash my

breakfast was poor.

had to stay the night with door unlocked with kids

no breakfast due to covid..

the moldy smell definitely was not worth the money spent and will not be back hopefully me or my kids do not get sick from breathing the air in the room

perfect location lots of activities around to keep the kids busy. great for the price

room,shower, gym. has a market and a restaurant and bar. staff is good

there was a starbucks all the way to your right and a bar down to the left

welcoming, good location for our needs. loved the pool and gym facilities.

used the pool at 11 am

beautifully appointed and awesome gym and a nice breakfast available in the morning

coffee was available at all hours. the gym was clean. the staff was polite and informative

breakfast was great, staff were amazing and the room was fantastic. thank you for everything.

the beds, breakfast, and staff were all amazing!!!

i particularly enjoyed the hot breakfast spread, it set me up well for the day

the shuttle bus was readily available and the driver was exceptional as well

the pool was amazing! the bar food was great

i liked their food bar and lounge area

the pool was amazing! the bar food was great

the pool needed attention

were very comfortable, roof top pool is very nice

to everything i needed roof top salt water pool coffee shop almost in the lobby loved the tall beds shower was

it was amazing, great people, great room enjoyed the roof top pool! breakfast was awesome.

i wish it had been warmer so i could have used the roof top pool

we also enjoyed the pool, but just a suggestion maybe a umbrella or two for some shade

room and the pool

not really a dislike, but couldn't understand why the laundry facilities were in the gym.

the kitchen was very slow and the food was not great

when we weren't exploring orlando, we were either in the rooftop pool or at the hotel bar

things your bed was amazingly comfortable and luis from the kitchen at breakfast made a special order due to my dietary requirements

a second grab bar in the shower, would be nice.

breakfast wasnt good

would have preferred the suite to have paper towels since there is a kitchen, but that's not a big deal at all

breakfast can be improved. the bar didn't have any dinner options as well.

we called ahead of time to ask about an early check in and they immediately got us into a room

wifi gets disconnected after a few minutes of inactivity and you need to manually reconnect every

please explain how to connect to the wifi by check in, it is not self explanatory.

stayed multiple days and had to reset the high speed wifi after the first day

2017, yet this hotel has the worst wifi connection and service i have ever experienced

very clean room, fast wifi

location, room, gym

we wish we arrived earlier so that we could have enjoyed the pool

good location and good value. i really liked the breakfast option!

unorganized breakfast area. too crowded

the laundry room added to the special touch of travelling with a family

gym was was worse than way cheaper hotel chains. expected better facilities for a wingate chain.

thought the pool would be warmer.

also i liked ice machine and laundry for guests, it was so essential

gym, swimming pool, coffee 24/24, breakfast, position

men drinking at the pool

the included breakfast was great and there was a good selection

good breakfast before hitting the park

breakfast was great, it was clean, free shuttle to universal & free parking

also i tried to wash and dry my clothes at the on site laundry room

room was very confortable, breakfast was good and the location was just what we needed.

free breakfast and wifi are a must, and the breakfast was at least better than mcdonalds

did not know we had free wifi also i am a hilton honors but was not greeted as one nor did we get any special treatment

the wifi worked great for our meetings

hard to get in to the parking lot from the road and the room was too small

how about some wall sound insulation - have you ever had noisy kids keeping you awake at night

staff great. room and bed are very good. wifi excellent.

i found the wifi speed slightly slow, but usable nonetheless.

the wifi did not work unfortunately

had to connect to the wifi every 24 hours.

tv s weren t set up so they didn t work, no working wifi, restaurant/bar closed early on a saturday night

location for shopping, nice facilities, close to a lake, free parking, free wifi, good breakfast (included in rate), big and confortable room, with microwave and small fridge

my stay was quite at nights, with no outside noise, nor screaming kids, or people talking too loud walking by your room

my kids loved it and we had a blast

the bar at the pool wasn t open during the day. this is by no means a deal breaker.

great bar area

nice pool

the suite included a sitting area, and a full sized kitchen that would be great for traveling with a larger family

i wish the breakfast ran a little longer

breakfast was amazing

clean rooms and great breakfast

staff and lots of amenities, such as ice, spa pool, and complimentary beverages

great location, free parking, continental breakfast and a comfortable bed.

great location, nice breakfast options, free parking, the room was spotless

if there was a swimming pool or a restaurant, it could easily be a 4* hotel for the quality of service from the staff and

breakfast was really great and thought out for a continental style morning

wifi is extremely basis

wifi was not good/strong.

wifi was down and the pool as well

the staff were all great and the ac amd tv and wifi worked well

wifi is a joke & shouldn't be listed as an ammenity

comfortable bed, clean, wifi worked well.

in/out of hotel can be problematic; barriers in nearby parking lot to access kirkman

got an early check in staff were very pleasant and helpful

like free parking, free breakfast and free shuttle to universal

had to go to hotel next door to get tickets 2 shuttle to park: it only goes out in morning we got there at 2 pm

good size room, free parking, great location for universal and very clean including the pool area

shuttle buses to universal studios and breakfast.

location was great and shuttle bus to universal studios was a bonus

you can only get drinking water from the 3rd floor (gym) or lobby

my party and i wish there had been weights in the gym - was very limited

helpfulness, breakfast

easy check in, clean room, location, and breakfast before check out was great.

front desk allowed early check in/late check out.

easy to access a good free breakfast and rooms are very well kept

room ac, breakfast, location.

the breakfast was great and the pool and jacuzzi and bed was comfy ☺️

pool and gym available

excellent gym, plus an outside pool area, including a jacuzzi

waffles were great! laundry on site. staff was super nice. room was large.

they found a way to give us breakfast during covid

is good although some bacon would be nice property is clean plenty of room to walk furry kids location is the best, love it

everything was great. breakfast was good. kids enjoyed pool. the room was clean.

how close the hotel was from attractions, free breakfast, friendly staff, quiet clean area.

close to universal, room was very comfortable, pet friendly ($20 pet fee/night), breakfast was good, value great for the price

three or four days the pool was closed !

the kitchenette saves me some money

complimentary breakfast was the most lacking of any hotel i've stayed with. good coffee though.

breakfast was nicer than the sister hotel i stayed at last year and the staff were really nice and

though it has a kitchen they didn't have pots, cups, and silverware in the room, you had to request

favorites and i was residing for 3 months always paid on time, cleaned my own room and did my own laundry but this day i told staff that i had to wait on my daughter to get home to retrieve my

the laundry room had a mold/mildew smell

private gator parks everywhere feeling very commercial to attract kids and sad for the animals

could have been very small shampoo for kids.....no tears.

the pool closes at 8pm which is quite early for kids that are on vacation.

i love to have kitchen when traveling with children.

bad or no wifi in pool area. additional charges for parking. expensive breakfast.

wifi not so good

the wifi wasn t the best and was very finicky.

wifi was $10/day

and clean room, good location, easy parking, free wifi, great pool, nice restaurant, friendly

wifi was a little difficult to get on - took me many attempts and some patience to get my laptop to

wifi service was slow.

wifi outtage but not made aware

of the phones we had with us wouldn t work on the premises unless we signed on to the hard rock wifi and even after that it didn t work well

wifi kept cutting off

texas brazil amazing steakhouse right next to it great staff great location extremely clean nice pool nice jacuzzi nice outdoors to drink coffee in the morning at the garden

room had no laundry bag or trash can, stole one from some one we were traveling with

room was clean 2- early check in 3- coffee maker wasn’t clean but just 1 min after i called front office they

fitness center needs a upgrade, it has two treadmills but only one works, it has one bike but

they have microwave near the fitness room which is quite far from our room

bar area was nicer than most hyatt house hotels i e stayed at

i liked the bunk bed option for my kids

staff very friendly, spacious environment, cleanliness with every thing, kids loved the pool

loved the breakfast, staff very friendly, spacious environment, cleanliness with every thing, kids loved the

breakfast was not a good as expected. but it worked for us.

loved the pool and that it was open later

we enjoyed the pool, room, location. everything was great breakfast and restaurant awesome.

universal shuttle only ran in the mornings.

friendly staff. great pool. location.

overall great hotel, but has not shuttle service as advertised

laundry area machines were broken

i like that they had a laundry room and ice machine

pool was very nice.

we took them to the laundry mat to wash ourselves

i had to say one thing they need to work on i say laundry room need couple more units and they need to stay on top of them make sure they are working

need a better gym!!!!

edith behind front desk/the bar was wonderful

we stayed the night before easter and to our surprise the hotel had preparations for our kids for easter morning

pool was nice and warm

swiming pool is too simple

breakfast was amazing

the kitchen is a plus if you want to do some quick meals to save money

the facility has very comfortable gym and swimming pool

i loved having the kitchen in the room; it was even stocked with plates, bowls, utensils, and a pot/ pan, etc

nice gym

rooms were small, wifi was terrible, more variety on restaurants.

the hotel dirty, not enough seats in the lobby for guests, no wifi in the lobby for guests, this is our 3rd stay here and will be the last next time i ll be

very friendly bed very comfortable room was nice wifi was in and out at pool and around resort

have been cleaner and some of the fixtures and fittings look a little tired - the free wifi is dire so don t rely on it if you need a strong reliable connection

wifi was lousy in our room which was at the end of the corridor

2nd floor smelled like mold. pool hours 12-5 pm.

late every day, so missed breakfast but didn’t mind because friends were nearby

the breakfast :)

due to covid we did not utilize the pool

the bed was very comfortable as well, and the breakfast had good choices, including hot options

everything but the wifi wasn t all to well.

wifi was terrible

also, security stopped at our room to check the wifi and we were not given any warning by front desk staff to expect this

only complaint was the wifi

the wifi and that my room was next to the staffs closets so from time to time you could hear a lot of

huge gym and a bowling alley

being able to order drinks at the poolside bar was an added

i think we can improve the gym equipment and make it even better.

great place with kids

we checked out the bowling alley and gym but didn’t fit them in

shuttle to universal only 1 mile away

an on-site coin laundry would be very helpful and more shuttle times for the parks

very clean and good breakfast, nice big pool and free shuttle to theme parks. great price!

the check and stuff was not very friendly and they don't give you any information about shuttles and pick up times which i didn't even know about until we found one on the way that took

very clean and good breakfast, nice big pool and free shuttle to theme parks. great price!

all very friendly and they make effort to organise activities such as movie night by the pool

great facilities including, gym and pool and hot tub

it is great that you supply the dishwasher soap as well as laundry detergent

the units come with everything you need to prepare/serve meals and do laundry

villa/apartment with excellent facilities and right next to pool/hot tub and gym

wifi a bit iffy in the room. good elsewhere in the hotel

had wifi but useless without internet

beds, good breakfast, helpful friendly staff, nice pool and seating area, free parking and wifi

wifi a bit week

had charges for premium wifi when i did not ask for it. that was totally unacceptable.

rooms, pool, gym were very clean

they even helped me with a problem i had with the laundry room ( super convenient too)

congo river golf right beside the hotel

location- staff minus one at check out-room was perfect - bed was comfy - had coined laundry

clean rooms, with no carpet. mr kamal, who runs the kitchen, is fantastic

the laundry and gym facilities

there was a small kitchen with a fridge, microwave, sink, dishwasher and cooktop available on request

floor plan & kitchenette & rooms are nice size & comfortable

friendly staff, great breakfast included, gym, laundry area and free parking

with all the necessities available, breakfast was too good, additional good point is facility of laundry

staff fantastic, clean accommodating and close to everything. pool area cl

they do have a laundry room

is got , and the worker in the laundry room was extremely friendly love him not sure what his name was i think jose but not sure

they need a heated better than bare bones pool...

asked for a room by the pool and they had one available

laundry available on the premises

ice machine and guest laundry room not in service

laundry facilities should be open 24 hours a day and the bathrooms should be cleaned to remove all

just the laundry could be open at night

we appreciated the laundry facility

the children absolutely loved the water park, and there is excellent adherence to safety and lifeguards

the kids like the water park area

more activities for kids both day and night

the location and unit size, kitchen in unit was good

room, toilets clogged, trash all around the pool area, food horrendous and the only people at the bar are the staff on the clock eating their shift meal and watching videos on theor phone

there are laundry facilities in 3 different floors, and close proximity to the outlets and diseny parks and

on site laundry is helpful and the view was great

the pool was amazing and had great lifeguards watching all the kids

pool and jacuzzi are nice and warm

pool and the games outside

it didn’t have a gym and pool facility “yet”, they said that they’re working on it

the kitchen has most of the wares you would need to cook

shuttle to the parks was great

i lot of activities for kids different age

the kids love having a pool and hot tub at the house

very clean, the pool was also nice! the room was very comfortable!

the hotel is close to universal studios, even though they had shuttle bus i preferred to go by uber and it wasn't expensive

they had 3 waffle makers and 2 made mickey mouse shapes. very cute for the kids!

perfect for families with kids as you can walk to denny's in less than 1 minute for a meal

breakfast was good

the area beside the island is too close to turn around in the kitchen without hitting floor baseboards

we booked the two bedroom suite, each bedroom had it's own bathroom, very large kitchen with everything you need for cooking

comfortable bed, clean, spacious room, the outdoor lounge area and the breakfast and breakfast staff who were especially pleasant

we didn’t use the facilities but the pool and gym both looked small but equipped for what would be needed for a short stay

swimming pool could have been bigger

ice machines don't work and laundry was filthy

working laundry room

wasn’t that great and carpet in hall is dirty, laundry facility to small fir size of

no kitchen just for show not pots or pans absolutely nothing whole wire is out and not

wi-fi, needs more laundry facilities

there is a mini golf course right outside the hotel which is a fun spot

and thanks to shuttle bus service, we could easily go to universal

small gym room, stuff not very helpful

the location was 4 minutes from universal and they had a shuttle bus to and from

shower curtain wasnt long enough for the style of shower so after each use there was a pool of water outside the shower

so closed to the attraction and shuttle to the park

lots of kids running around and making lots of noise

loved the location and the shuttle to the parks

shuttle schedules (they could go before the park opens and come back after the park closes) and the

people were always outside our room waiting for or getting off the elevator with adults talking, kids screaming, rolling suitcases

the pool area was clean and very inviting, the location was excellent, all good dining choices within a

an amazing location, clean premises, very good bar and food court, gym and pool.

free transportation to universal, mini kitchen.

great gym, close to many restaurants and spacious clean rooms.

had young kids and when we were at the pool area there were a lot of adults drinking in the pool

the pool

stayed with the older kids for the weekend

the pool was enjoyable

has a guest laundry wich was very convenient

their pool is beautiful

front desk staff was great bar and grill staff were great. very accommodating

nice staff and very helpful on email with sorting out late check out

really like the combined area for bar, food, and lobby

the fitness center was terrific: 2 treadmills, elliptical trainers, recumbent bike, complete weights,

room was very clean, the lobby and fitness center as well

the breakfast was excellent and the lady taking care of it was very kind and did a great job.

new, clean and friendly staff. good breakfast

pool

good breakfast and location was very convenient

in addition, the breakfast offered a nice variety of options

liked that there was something both the adults and kids to enjoy

laundry on the 3rd, 6th etc floors of each building

laundry room, cafeteria

the pool, it's too shallow. i know it's for families and their kids.

also, really appreciative of the laundry facilities

starbucks was available, the tv was nice, the gym was nice!

the staff was amazing and very helpful to me my wife and kids !!

the gym is open 24 hrs

they have a pool and gym which is always a plus

very close to universal, shopping outlets, breakfast included, parking and ok wifi

the wifi didn't work to good

wifi was awful, it s the only thing we has issues with

great wifi, staff, location, clean.

the wifi did not work, so we worked around it

it had a pool, laundry, and gym

thing was the gym, breakfast and bar was closed

it had a pool, laundry, and gym

room big bathroom also big swimming pool nice laundromat ice machine clean

my advice is to add vegetables and greens for breakfast and make a bar with drinks by the pool

staff. rooms. laundry room. cleanliness.

the breakfast was not what i expected but there were restaurant close by.

better breakfast option...

there was another elevator besides the one after walking through the main door and if the pool was open

pool being closed

no laundry service

she even made sure i could do a early check in

breakfast hot and tasteful

the kitchen area, there were pots and pans, a full refrigerator and a microwave and cooking stove,

breakfast and evening meal offerings

the kitchen able to cook my meals

kitchen in the room and comfortable beds

cleanness, leaking the ceiling in laundry room water is over the floor.

kitchen

the laundry facilities were also a great perk, making it easy to keep up with laundry during a

breakfast was good. very convenient location. staff was very friendly.

hot breakfast in the morning was excellent

very nice and beautiful room, very nice gym, everything is new and clean. comfortable bed too!

nice selection for breakfast as well

excellent breakfast

pool was cold.

spacious room, got good use out of gym (good working machines), microwave and fridge came handy.

dining area, the staff seemed a little agitated with the kids, i have (2) 3 year olds, a 4 year old and a 1 year old

happy kids, happy grandma

to upgrade the laundry facilities

the bar was open at 4

offered late check out

we stay 5 days my kids very enjoy, nice clean room ,swimming pool awesome, room service every thing very well

although a bit pricey, there was a restaurant and snack bar onsite

laundry & gym located on the premises

bad think is the wifi, it didnt work good enough in our room on the 14th floor

the location, parking and wifi were excellent

i had to resign in to wifi every day

wifi took about 10 minutes to be active after reaching my room.

don't work in room if need call front office their free wifi doesn't work in the tower building just downstairs and lower floor level

didn't like the fact that i didn't have access to the gym, and the rooftop bar

the big clean room that amply housed me and my 20 year old twins, breakfast, the lovely big pool and hot tub, the club level with all the amenities, including plenty of sun round the clock

the pool was very clean and it was nice sitting and

breakfast

to use the safe is a bit bad and $25 to use the gym is a bit much however this will not stop us from returning next year

great location. room was great and breakfast was good too. great place to stay.

no shuttle service to universal parks

the bar tender told us

breakfast could have had more options

amazing facilities. location perfect, close to restaurants and free shuttle bus to the parks.

free wifi

has the 1 bedroom apt) -fully furnished -comfy bed & pillows -good wifi -good

wifi seemed to be a problem

wifi did not work properly on the 4th floor, went to the front desk and they said they had no

the parking and wifi are free and its very close to international drive and universal studios

a great wine bar across the street

property the insulation isn’t super great and it is right next to the train tracks and a loud bar with music

noisy (based on location outside bar with live band playing until midnight)

if there were a lounge or bar in the hotel, we wouldn't feel so stuck in our rooms.

dirty wet wash rag in tub, no bar soap and stained pillowcases required changing

noisey a/c, room needs updating, you have to pay for wifi

offer free wifi for entire stay

wifi didn t work in room, had to use the lobby connection

i didn't check the wifi since i always use my unlimited

that i had to pay extra for wifi

- 100/10 room - 10000/10 breakfast - 100/10 staff - 10000/10

the pool is always nice

the pool should have towels downstairs… and ut should be working the ice machine

the pool in the room nice staff

thanks for cleaning our rooms we also enjoyed the pool

felt like they had a bunch of laundry in them

have a kitchen but don’t have any pan or basics so you can buy food to cook

free shuttle to universal studios, laundry for good price

broken road traffic kitchenette not functional as no cups, dishware, cutlery pans etc scaffolding in entrance and

the pool close the early

$50 cash deposit required, no early check in, no late check out, other reviews scared me by mentioning bed bugs

$50 cash deposit required, no early check in, no late check out, other reviews scared me by mentioning bed bugs

pool was a little dirty so we didn't swim

location, clean, large bathroom, great gym and pool, great size on breakfast area with extra space available, great hot breakfast buffet,

gym 24 hours was a plus

the laundry room is a little vague. wasn't sure how long washer/dryer worked for.

to come back and have been blessed with the kindness of your staff the family loved the pool