reception and bar area was nice and relaxed

the bar could have a better range of drinks, there were no non-alcoholic options for example

staff were friendly, and reopened the bar for us so we could have a drink when we arrived, although there was not what we wanted to drink

no beers, ales, or ciders on tap even though the bar has taps visible

the dining room and bar were open until late (although i didn’t need to use it)

they communicated well in advance of my stay and allowed me to have a late check out, which is important to me

wifi not the best

wifi

the wifi was dreadful.

erationally) clunky, minor software tweaks will make that better

the wifi was quite slow and many things would not work

comfy bed. heating just right. quiet. late check out. good location.

i asked for a late check out, and was then moved to the adjacent building

close to nec parking easy to find good breakfast

clean rooms. host was very accommodating. good breakfast. small quite hotel close to nec .

the room is quite, and breakfast is wonderful

finally a delicious breakfast

host, lovely warm and comfortable rooms, and a tasty breakfast each morning

wifi was non existent

t could be my old laptop)

very good experience except wifi isnt very stable at times

refreshments in the room, comfy bed, very clean, good wifi, great breakfast and nice staff

wifi was not great, slow at times but always worked.

bar was clean & friendly, staff were very

there is a bar there, you can have food too

didnt try the food but had drinks in the bar in the evening

location perfect staff friendly bar atmosphere was brilliant enjoyed the stay and will be back

easy parking, clean rooms, friendly staff, nice bar & nearby eateries.

especially breakfast as it £12 per person and my daughter only wanted a crossant so very exspeensive for that

can be quite difficult to navigate probably would not recommend the hotel if travelling with kids or a party of any more than

bit noisy with traffic and car doors which disturbed the kids

late check out for £ 10

the check in time is very late at 3pm but i was able to request and book a 9am check in at no extra cost in advance by email

wifi also poor, kept cutting in and out a bit

it is a place i will use again, wifi is a bit complicated to get going with no in room guidance

poor wifi signal at this hotel nearly every stay

no noise issues, good wifi

i and any other costumer who has kids or just anyone in general can connect their phone to it via wifi

good wifi and tasty breakfast

great room, very quiet, great beds and very good wifi!

wifi was bit slow for downloading / streaming

breakfast and food in the restaurant were tasty, nice gym, and good wifi

th feather duvets), great wifi, good work desk and seat, lots of usb charging points, guest laundry and helpful staff

comfortable with good wifi connection

when i checked in nobody gave me details of the hotel wifi so did not use it

wifi connection was fast and accessible everywhere

excellent free wifi

the free wifi had a few issues connecting but this wasn't that much of an issue

was a bit dated, wifi reception wasnt the best

breakfast. wifi. beds

wifi was somewhat hit and miss

excellent wifi

wifi was also great throughout the

the takeaways on high st, i only travel up to see my kids

easy check in. added late check out on for only £10 more. close to bars.

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

late check out however one of the very rude staff members barged in 2

good to find family rooms with separate beds for kids

the location the stables the breakfast

loved the location and kids loved the horses

great location, self contained and a well cooked breakfast. will be using again.

full english breakfast was freshly made and very tasty

freshly cooked breakfast, great location you can walk to the nec if you like

there was a kettle in the room with unlimited tea and coffee and the wifi was easy to connect to

the pool was amazing so nice to relax in and wifi was good very strong perfect for going to the resorts world

no wifi

slow wifi

wifi poor and food wasn't brilliant

late check out at 12:00 at no extra cost

breakfast was so tasty and i love the late check out it made the stay so relaxing not feeling rushed

once i paid early check in fee and breakfast for 2 days it worked out at over £300 to stay there for 2 days

the restaurant bar area was really nice and breakfast was spot on with a huge variety

room was really good with the separate area for the kids

have stayed at the hotel previously as it is close to the nec, has plenty of parking and free wifi and a good selection at breakfast

wifi ! we didnt manage to find it.

wifi could have been better.

effective wifi

everything is excellent during my stay . good location, friendly staff as well wifi excellent.

there was no wifi provided. view from room was not very nice.

wi-fi - the hotel doesn t actually have its own wifi as it uses the resorts-world centre wifi, which i found shocking

wifi i thought wasn't great

the mall was ok, nothing spectacular. accessing the wifi was unnecessarily intrusive and fiddly.

no wifi availability in my room

fabulous reception/bar and breakfast area

close to golf courses and nec good location.

fitness suite was a disappointment shame the car parking wasn’t free

the cooked food was nice and hot, and kids had plenty to choose from

breakfast was lovely, hotel location was really good and room was ugraded on check in.

the gym facilities and swimming probably the best

room was comfortable, i like the touch with kids robe toiletries and balloon, the breakfast was lovely and the swimming area was relaxing

staff were really friendly nice gift box for kids in room lovely heated pool great breakfast

swimming pool and changing facilities were clean and lovely

liked the swimming pool and spending time with my mum

i stayed with 2 kids they couldn't sleep till 12music was so loud

bar staff where friendly michelle n rachel was great hostesses punters alike great fun so welcoming

not somewhere you’d take the wife and kids

having to walk across the bar to get the elevator to the room.

parking was in the back garden of the hotel where there was lots of drunk people and kids playing football, broken photoframes in hallway, internet didnt

excellent breakfast, that's why i booked

the room was really clean and breakfast was great

no kids park

the vending machine where you could get anything. 24 hour bar with a really good guinness

booked 2 hours in advance of arrival and the sofa bed was not prepared for the kids to sleep

the bar closed to early.

the bar was excellent with tasty food

the bar was very lively when we arrived but didn’t disturb us once in the room

it was a saturday night and there was an event on in the bar/function room which was friendly but busy and we worried about not being able to sleep

there is a bar and restaurant on site, though we did not use it

the customers in the bar were very welcoming

we managed to get an early check in which was fab and a parking space which made things very easy

early check in

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over the place in the public walkways, had to climb over everything to get out

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

wifi worked well in main house

wifi wouldn't connect via phone or ipad as stated that it wasn't secure

wifi is rather erratic in some areas of the extensive building

ewhouse) barely useable in the restaurant

the wifi service was patchy, but there was nothing to actually complain about.

the wifi is really bad and i had to use my 4g most of the time

wifi is very poor and no service in the room - once you're in the room, you can't get any internet

my mobile didn't have reception at all, hotel wifi was dropping frequantly.

wifi signal could have been stronger and i prefer to have a fridge.

trouble checking in ,wasnt told about the wifi and how the gym package worked we booked the hotel not really in an ideal place bit of a walk

to stay for good prize, close to city center (about 3 miles), very nice and friendly staff, big bar inside with really good prizes, room was clean, smell nice with fresh towels, bathroom with

staff was really nice, we were allowed an early check in and we were assisted immediately when we reported an issue with the heating

clean and quiet nice bar area and the manager pauline was brilliant we enjoyed our stay here very much don’t believe

of a run down/industrial area, however upon entering the premisis the lady who greeted me at the bar was lovely, directed me to my room and the parking to the rear

nice it was clean and there was a lovely atmosphere, i checked in later and managed to sit in the bar area for a while with mum and had some food and hot chocolate, beds were comfy and room was

however i didn't like the bar area was a bit working man's club and didn't suit the test of the hotel

had a great swim in the pool where a fresh towel was provided free of charge

i love this hotel and the use of swimming pool,

great location, kids friendly, lovely spa and pool to use, big parking lot, very helpful stuff.

breakfast service was a little slow and too much sauce on eggs great coffee though!

food was poor choice in bar

offered to be driven to the smoke house restaurant, food and ambiance was amazing at the smoke, breakfast was amazing the next morning and the service again was exceptional

more options and affordability of house wines on the hotel bar menu would be great.

we took a walk around the grounds and enjoyed a drink and food in the newly renovated bar area

lots of space to sit in different areas near the bar & outside

noisy with a room above the bar but worth it

outside bar vas very welcome

lovely bar and restaurant area and good food

,the history of this place is really interesting then out at the back there is a bar some booths , tables and a dj and street food vendors , amazing stay , walked into city centre

comfortable bed, warm room and good shower and wifi, all of which are important when you travel

with plenty of power, great stock of tea, coffee and fresh milk in a little fridge and excellent wifi

perfect location for getting out & about, and use of the driveway for parking was very appreciated

breakfast was a perfect english breakfast and made to order

breakfast was good

great cooked breakfast

the location is also very pretty and convinient - short walk to a beautiful lake, a golf resort or only 9 minutes drive to the birmingham airport

although the web said bar snacks were

fabulous food, warm spotless room and a very comfortable bed, on site free parking, fab breakfast, will definitely return when next in the area thank you to all at the white

it was good to meet locals in the bar of an evening and drink a good variety of well-kept real ales

lovely hosts, john and kim made me feel very much at home and provided an excellent breakfast and lots of handy tips re navigating around the birmingham area etc

breakfast was delicious

gorgeous cooked breakfast in the morning by the couple

lovely room, tasty breakfast, perfect location, but the hosts take the prize

super breakfast

everything was fine from the bed to the breakfast used to use travelodge but not anymore

bar open and we’ll stocked

good bar service, even able to take drinks back to room

the bar was opened for 24 hours

the food at the bar was really good and fantastic choise looking fotward to my next

ee signal there not great, but having wifi made up for it

comfortably and king size bed :-) air condition excellent, wifi very good

had some problems linking to wifi on mobile

wifi wasn't great, but not really bothered about it.

setting up the wifi connection was not as easy as usually

breakfast was lovely, maybe next time we will try the restaurant meals

breakfast was good, plenty of choice

bar was definitely over priced but bar that nothing else

the gym is appropriate size

slick and easy check in and late check out

beds are very uncomfortable and hard and being picky breakfast was a bit dried up.

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

5pm late check out

bar across the road doesn’t close till 3am so you can hear the music from there but it not that

late bar

didn't have gluten free bread for breakfast

liked that breakfast was included

breakfast was very good location for the o2 was excellent

having a cooked breakfast

lovely bar

devices sometimes disconnected from the wifi if they went to sleep and it took some time to reconnect

ich needs to be pre booked so make sure you do) and secondly, shane sorted my laptop with wifi as it wasn't initially recognising it

the wifi was a little flaky, and the room, fine for one, would have been a bit tight for two

wifi was poor

wifi could drop out a bit sometimes

the kitchen and seating area were also generous in size

breakfast, really friendly and attentive staff

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

breakfast was included and couldn’t be faulted

superb breakfast from sam - awesome french toast with fruit and creme fraiche

the room was very comfortable and clean and you have the added bonus of an onsite bar ud83dude0a breakfast was lovely and the staff friendly and helpful

lovely place to stay great breakfast too

didn’t bother me but some rooms over bar were noisy

ordered a taxi booked, very helpful & when we were returning from seeing take that gerald our bar man waited so we could get a glass of

maybe a lick of paint in bar area but lounge was lovely

it was clean. the security and staff were nice. you can pay for late check out.

would be excellent if self-service laundry facilities were available

the breakfast is simple but it's enough to me to enjoy it

breakfast food didn't include many eggs/meat/protein sources

at 630pm both mornings they delivered the laundry fir half hour with a tail lift wagon

breakfast is well done, staff are generally helpful and the location is very good. wifi is good.

wifi did not get a strong signal all the time kept having to wait for it to catch up.

wifi was good

clean room with ensuite, wifi and aircon

large room, able to sleep well. good wifi, luggage storage after checking out

would have liked a night cap in the bar when we got back but it had closed at 8pm.

great bar with real good prices

great place and desk guy was sound and bar beside great crack in station bar very friemdly

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

large tv with multiple options welcome is found on a tablet that provides the property info and wifi codes good full size bathroom with shower over bath rain head and also hand shower l'occitane

poor wifi, fitness centre now gone

no wifi signal in rooms had to go outside. dinner was a bit disappointing, arrived cold.

struggled with wifi

the wifi is not very good

wifi good and staff very pleasant and helpful

wifi was very good as well

no free wifi in my room!!! even though i told at least three members of staff!!

poor wifi

wifi connection wasnt brilliant but its not the end of the world

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was brilliant and

the wifi was fine

he wifi worked well

perfect situated in the centre of birmingham good working wifi , with also airco in the room

and there was instant easy connection to macdonalds wifi

large tv, wifi

nothing really, the wifi wasn't that great compared to my previous stay

plus the wifi helps a lot in case one has a poor network

charge is exceptionally high and was told wifi would be free however there is a limit then you have to pay

the wifi super slow but good for saving data

the wifi wasn't very good

but only £15 for a late check out till noon

it was very modern, there were no windows meaning it was pitch black and silent and we paid for a late check out which was 1pm

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

a late check out and then having to re do key activation again after 10am m

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

gym is open 24/7

location and bar area and breakfast and comfortable bed great hotel!

proximity to the centre bar area

awkward arrangement in the bar which none of us could quite work out

gym could be a little larger but just nit picking

staff, excellent breakfast, well equipped room, good wifi, perfect central location just a short walk from grand central station and the metro tram

menu system, plenty of power sockets

nice room, very comfortable bed. excellent wifi.

wifi was a little temperamental at times, but this may have been something to do with being on the

also the wifi in our room was a little patchy

no free wifi

told/offered about wifi, last minute change of hotel email i didn t get until i d already checked in, gym poorly

no hairdrier, difficult connect wifi

in bathroom television remote hit and miss, tv kept turning off gym not terribly well equipped wifi without password, therefore unsecured network and not ideal for

wifi doesn t work on my laptop

the bed was pretty massive and super comfortable, the wifi was great within the room also which meant i could continue doing work in the room

wifi quick enough for work

great location near the center. even our son was impressed with wifi speed, rooms comfortable.

location, staff, peaceful, good wifi, clean,

were disengaged and gave no information on amenities, eg; wifi code, breakfast time and prices etc

also being signed up for the holiday in club for free late check out was very

breakfast was lovely

breakfast items was very slow, however there were a lot of guest eating so a busy

great location early check in eat in and take away available for breakfast

no early check in

e tv was busted but

pillows were a little hard and the wifi signal was poor.

rooms very hot. rubbish wifi

the room was clean and big, the shower powerful and very hot, and the wifi was great, allowing me to work

wifi in our room kept dropping out - we tried to stream a film

the wifi reception not that great had to use my mobile data

liked the location, the size of the room, speedy wifi and floor to ceiling window

facilities, fast wifi, lovely breakfast, helpful staff, well equipped gym - would definitely stay

no free wifi

the wifi wasn't that strong. minor issue.

free wifi

wifi no faster

wifi in room was poor, fridge would of been nice, and more condiments in room

train station - large room size with all the facilities - excellent breakfast - good wifi connection in the

wifi

breakfast was great

kids loved the choice, especially the pancake machine

us wow as long as we stayed there every day they asked about my boy how he is and about his breakfast

my kids get treated like family

was a ideal spot to stay close to the canal and utilita check in and out was a breeze comfortable bar area to relax in

plenty of parking early check in and decent breakfast with friendly hosts.

was more than adequate, check in was amazing as we required an early check in and this wasn’t a problem, room was a little basic but clean and forfilled our

my room was a perfect size and it had a fridge large tv wifi coffee and tea facilities an iron and ironing board already in the room and amazing views

free wifi from the 5th floor wasn't reliable

great free wifi

on,y small niggle was that the free wifi was a bit slow but that s not an major issue....

pool and sauna , wifi great bed comfy

wifi not so good.

wifi connected but was so slow was unable to download photos on facebook etc.

the wifi connection was terrible.

wifi was excellent, room clean, bed amazingly comfy, great sleep, tele decent with sky sports

due to the late hour, i was unable to sample the free wifi

close to villa park, staff were beyond obliging and friendly, was a good atmosphere in the bar and the rooms were clean and ready when we arrived

staff were excellent, and the bar and beer gardens were superb

no coffee facilities in the room although coffee and tea are free at the bar fir those staying.

staff friendly and helpful clean rooms and bar area good outside seating fairly priced

free tea and coffee at the bar anytime beds were comfy easy check in and out large car park perfect for a gig at villa park

this hotel was clean and value for money… me and my kids enjoyed staying here.

breakfast and the bar area

was able to book late check out when we first arrived

daughter loved the gym

spacious room, excellent breakfast and nice chilled out bar area

i was concerned about the open wifi

great location on broad street. friendly staff. rooms clean and wifi good.

excellent wifi in all areas

wifi unsecured with an expired security certificate on the t&cs- not good for business visitors!

wifi was fast and was great for streaming iplayer and youtube on personal devices

laundry washing machine, dish washing machine, friendly staff

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

liked the fact that there was a small kitchen, and we had a room for three, and that there was a separate room for my daughter, which

liked that there was a washing machine also so could do my own laundry

the gym could be bigger

very friendly check in experience, the wifi code i was given didn't work, the mattress was very old and uncomfortable

couldn't connect to wifi for whatever reason and the tea at breakfast was a weird brand that didn't taste good

unit not operational and wifi code not correct)

were friendly and quick to resolve the few issues we had on arrival

wifi

big room, good breakfast, great wifi.

you should not have to register to access free wifi.

only thing i m not okay with is the wifi, basically i m using my own 5g

rooms were very nice with free tea, coffee and wifi

wifi wasn t always great and a separate toilet from bathroom is a little inconvenient

too ad the bar was closed but all minor

the breakfast was huge and everything was cooked so well

the atmosphere in the bar on a match day is marvellous (if you’re a villa fan)

beds, the attention to detail was incredible, the victorian theme was so lovely, even down the breakfast the following morning, you had tea in a tea pot with a tea strainer etc

also, whenever leaving the hotel we were asked to leave our key but this was at the bar and, when it was full, meant dropping it off and picking it up again could take several minutes

the hotel is very comfortable with the food and wifi good

this was a business stay, wifi was very important

couldn't get on to the wifi but only there for one night so didn't bother us.

wifi was good

the wifi was very intermittent. but as we were only there for 1 night it didn t matter.

the kids loved the waffle makers! coffee was good

breakfast included was lovely, the room was spacious with twin beds which were comfortable

the breakfast was amazing

gym has very basic stuff.

and i even used the gym

the wifi signal

there was no tv channels in the room and no wifi in the room very disappointed with this as was tild on arrival that it would be sorted and not

i loved the hassle free wifi logging system

free wifi and the fridge in the room were very handy.

the wifi was not too good as kept disconnecting

the breakfast is just a picnic in a bag , not what i was expecting really .

there's no breakfast however there are cafes close

it would be a plus if this was complimentary especially for the price paid, there is no hotel breakfast and the thermostat in the room is a bit funny to use, it doesn’t display numbers

breakfast

the hotel did not have restaurant or breakfast facilities