no elevators, no complimentary breakfast, kitchen suite outdated, restaurant not open everyday

the fully stocked kitchenette was a nice surprise-though not mentioned on the website

sliding door not working. kitchen light switch not visible.8

no tea towel only 3 plates there were 4 of us, plug missing for kitchen sink had to use bathtub plug

pillows were directly resting on brick wall it was a nice large room but the table located in the kitchen was far too small to be

had to ask twice for bar soap and didn't change towels.

joe’s on the beach bar and restaurant for dinner

bed was comfortable and staff was accommodating for an early check in

great location and only one block away from a great bar / restaurant

like the bar and restaurant on the property was nice

need more bathroom counter space, no spoons in the kitchen

missing instructions on burner use no garbage bag for kitchen very very noisy

room with kitchen and walking 2 minutes to the pier

it was quite great—maybe just a few more items in the villa kitchen, like glasses or mugs?

specifically chose this place as we were staying 2 nights on sun shine coast so wanted kitchenette

quiet, its very accessable, its got great wifi, its super clean, its right on the seawall

wifi was painfully slow.

wifi in the room was slow but good enough for email and facebook.

is dated and it has great wifi and a wonderful breakfast but otherwise there is not much to

beautifully decorated, perfect location, free parking, great wifi, with a very comfortable bed, and

pool and hot tub are great fun and clean, beautiful garden to enjoy before bed, great breakfast,

the pool , gym and facilities were clean

clean! hard floor in my room. spotless bathroom. real breakfast in a real kitchen.

loved that they had a pool, laundry and a

we like the pool and gym were open before check out

breakfast was amazing, and more than enough to sustain us throughout the day

the room was very large with two king beds and a kitchen. it was clean and updated.

take out food to eat which is nice touch front desk stuffs are extremely helpful and friendly breakfast at tim horton is nice way to start the

courteous staff, super clean, free tim horton breakfast coupons for each guest, great value for the

i am grateful they offered and waived pet fee free to make my feeling better

the pool and deck area was great for relaxing and fun for the kids

appreciated the hot plate and mini kitchenette provided at no extra

nice sized room, pool just outside the door

the kitchen was a little small, but did the job!

fast check in clean rooms pool pet friendly close to shops

the management was super accommodating with an early check in and offered a late check out if needed

clean room, kitchen area was good

the management was super accommodating with an early check in and offered a late check out if needed

the full kitchen was a bonus

great space and nice view, kitchen too

the breakfast area was being renovated so we given a grab bag with water, a granola bar and a piece of

room, excellent breakfast (in a rather dowdy breakfast room), very good laundry and gym

breakfast offered something for everyone

everything was lovely staff courteous,rooms clean breakfast lovely

room, excellent breakfast (in a rather dowdy breakfast room), very good laundry and gym

location is near the nanaimo ferry terminal. easy parking. wifi is stable and fast.

wifi speed was stable

and what is not for their hotel(for example, the times the restaurant is open and if the gym is open) (+)location - bathtub - big room - comfy bed - quiet - nice staff - not very nice gym but a gym - felt safe - value for (-)a/c does not work well, gym is in poor shape, restaurant has extremely limited hours. (-)no breakfast and outdated gym (-) the gym was dirty

have breakfast would like to have had a menu or at least the hours and something about the restaurant

very poorly appointed in the room. no room service on a sunday.

very nice rooms, spotless. great for staying for several days. kitchen. free parking.

suggestions for improvement: i suggest that they include one roll of paper towel in the kitchen area

i couldn't figure out how to turn on the light in the kitchen area

our room had a kitchen which we didn’t need and during the heat wave was cool without a

close to the water, backyard, and laundry services

laundry facilities would be a positive amenity.

good breakfast options and the cheap onsite laundry facilities were handy

rooms were comfortable and adequately stocked and included a well designed kitchenette

laundry available on the grounds

accessing the ferries, very friendly and helpful staff, clean rooms, and reasonably priced guest laundry

local bakery's instant oatmeal packets liked the fresh fruit salad maybe add hot chocolate for kids breakfast room was tiny could be very difficult in cooler wetter weather when outside isn't

pet fee was just because i brought my dog

team of kids not well supervised hot tub facilities a mob

the kitchenette and laundry facilities were handy

staffs were friendly and very good location including free continental breakfast !

no wifi in room. uncomfortable bed.

nice beds, free wifi, it's clean, not too noisy and near departure bay

for our 3 person booking, meant to ask for a third one and just kept forgetting, same with the wifi password, didn't get it up front and kept forgetting to ask

wifi was appreciated

it was clean. it was convenient. it was cheap. it had a big flat screen tv. it had free wifi

also would not accommodate slightly early check in request

she made sure that a hot plate was available so i could cook, and arranged an early check in

she instead gave me the family room for the same price because i have kids

staff was so wonderful and accommodating we need an early check in and they came through

turned out it was a family with kids

rooms were very clean and kitchen area was a good size.

kitchenette was very sparse, and there was no soap to wash dishes

i enjoyed the kitchen had dishes and utensils to use

nice rooms with tub and mini kitchen

booked two family suites with kitchenettes and were expecting stove for cooking capability but it turned out ok when the staff

no pool. breakfast staff were really rude to the guests.

clean and close to downtown. breakfast included.

continental breakfast

our only regret was that there was no pool for the children, but that is minor, given the hotel's close proximity to all of nanaimo's

specially the ladies who were managing the breakfast room on sunday and monday did an amazing job

location and coin laundry.

price, amenities, laundry facilities, breakfast, staff

breakfast was plentiful

the breakfast was delicious and the host in the breakfast room very friendly and welcoming

very accommodating to early check in and late check out.

thin walls for noise, room very small, connected to wifi, but did not work well.

the beds were very comfy, the room was very clean, good solid wifi, mini fridge, tv, and there is a huge closet

location in downtown - easy walk to the harbourfront and various restaurants, free parking and wifi

was worst asked for early check in and waited in lobby for 4 hours and did not get any response from staff

parking lot was so cramped

gym and spa were closed due to ongoing renovations

the bar only had bc beer and wine i think. no offense intended!

spa tub in the room with a view of the harbor was spectacular

the gym has plenty of equipment for a good workout too

gym and spa were closed due to ongoing renovations

pool and hot tub were great!

location and gym.

great pool and gym room

had a great stay in a beautiful hotel. big room, good-sized gym, and nice pool.

the harbour front and the main town centre room was lovely and modern excellent swimming pool and gym on ground floor parking over the road for 9 can dollars, so very

the kitchen incl

staff were friendly and accomodating. room was clean. provided laundry service

tight and first come first served style, a bit of noise in our room since we were it seemed over laundry facility or something because our room shook constantly

had a kitchen so it made it easy to bring food and heat up

while the kitchenette in the room was nice to have they did not offer dish towels to wash the dishes and

small kitchen cabinet away from bathroom should be provided; additional closet for clothing/outerwear

it had a full kitchen and living room area

the street, shopping mall, cruise ship terminal, nanaimo boat basin, park, shops all within walking distance

recommend adding a larger garbage bin outside the home to place kitchen garbage into vs having to leave it in the kitchen - stunk up the house

great location. it was a whole apartment, so loved the big living area and kitchen.

wifi is weak

the beds were very comfortable, the towels were nice, had a wonderful bath, wifi was solid.

wifi didn t work.

wifi worked great

wifi wasn't working on our first night but got a different wifi connection the next day

great to have access to the kitchen and dining / sitting area with good tv

i loved having the use of a nice big kitchen and having the laundry facility right there

laundry facilities lots of bunnies

using laundry machines cost only 2$.

loved the space in the unit, living room, kitchen and separate bedrooms.

laundry closes at 8 pm

the wifi was extremely poor. also the dryer didn't work

wifi speed wasn't very good

the wifi connection frequently switched off, troublesome.

wifi was patchy

the beds were comfy & the wifi was good.