unfortunately, the pool was very cold- needs a heater installed

pool a tad cold.

loved the room, we had jacuzzi room with view of pool

staff, great food and great outdoor pool area for relaxing and meeting people

lovely location with a swimming pool

location, friendly staff, rate , parking , secure

breakfast is continental

amenities, having one of the best restaurants in atlixco next door, the pond, the mini golf, the jumping castle for kid -- it's a great place to stay if you are in the area, with the

dirty pool, no hangers in the room.

great breakfast and the hotel is great for kids

property grounds are beautiful and well kept breakfast was good

breakfast was good and complimentary

the breakfast was not to our liking.

the place is clean and comfortable. the location and the parking space.

good location. great to have parking

great hotel building. nice local furnishing style and beautiful pool area. good breakfast.

free valet parking

the pool water wasn't climatized

very nice pool and the entire staff was amazingly friendly and polite

loved the parking situation

pool and the view from the roof

wifi is great and the beds are very comfortable

room service and cleaning was done with care and the staff was amazing

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

book their spa day i got a facial spa

a parking spot, they helped us carrying our baggages to our door especially we had our two kids

from the bathrooms, to the pool area, to the tv

only ten rooms with peacocks in the garden a small but nice and clean pool

the spa was excellent

also very poor we had almost no signal in our room over the 2 days and even in the restaurant and pool areas it hardly worked so they still haven't fix that issue over that we had 12 years ago and

the parking area holds about 10 cars , seems secure most times the electronic gate was closed

it' s a small private resort with a warm and beautiful pool

value, climate controlled pool

pool was well-kept and heated

pool design, spa

it is a great location, it even has a pool. i was not expecting it!!!

the pool was awful..

pool was unusable

the pool is nice and very comfortable big rooms if you get the

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

the gym

swimming pool was too small

staff was always happy to help us and the inclused breakfast was delicious

was really nice, the room was big and comfortable, breakfast good enough and tasty, but the location is great

breakfast should be better

breakfast had to be asked 1/2 hour before i wanted to, and didn't like that very much, although it

extremely warm rooms, very limited breakfast options. an ok option

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

i like the breakfast a-lot

breakfast

breakfast can imporove

clean rooms, nice service, comfortable bed, good breakfast.

it ´s nice and clean place. breakfast is very tasty.

breakfast was included and very delicious, we had chilaquiles and beans, fruit

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

tha accessibility, location, may need to extend the breakfast time though

should have a different breakfast day it was all the same every day

large spacious rooms, high ceilings, parking available

big room, easy fairly secure parking

having safe parking was a plus

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

wifi

wifi worked well

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

also, the wifi is intermittent inside the room so you need to be creative where you use your phone to get

if you have kids, the pool is great and has warm water

the pool time for our grand babies was totally amazing

they let us check-in early and check-out late with no charge. nice pool.

nice areas around, barroco museum walking distane, golf court in front of the hotel nice view.

the room was very clean, and pool area was nice. it could use a hot tub

located to the right of the front desk have a unique location, next to the golf course and easy access to the restaurant

gym/pool level marked g just like the g for ground floor

i felt safe loved valet parking i was over driving and it was nice to have vehicle parked the breakfast was delish and had

basic breakfast service. no room service or food availability

only entrance to the hotel is up an elevator through the parking lot

staff was torpid and sad, short answers for everything, except for valet parking and cleaners who were cordial and bubbly

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

no chairs around the pool!

big comfortable room, friendly staff,swimming pool

name on a piece of paper, and was issued a key to a very large and pleasant room overlooking the pool

pool is heated

great value, good staff, safe, great little pool

we liked the garden and the parking lot

good parking for our car and utility trailer

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

parking lot was super close to the rooms

very romantic except for the blaring music from the bar on the rooftop

noisy bar opposite

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no tea-making or mini-bar facilities in room, no ac

staff was excellent, location great, roof top bar had the best view and margaritas ever

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

the breakfast and the service was great too

the breakfast could have been improved by more variety.

very nice historic building, early check in possible, spacious room

we really enjoyed the simple, but delicious breakfast set for us each morning

breakfast was ok

spa services were excellent and affordable

kids enjoyed the pool

great location, great breakfast and friendly service.

breakfast ok. location was excellent

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

pool setting was lovely but water cold

the pool is clean and the whole hotel has a great vibe

the pool and attention

the pool was not crowded and although not large, was fine for swimming a few lengths

the pool furniture seemed lacking (not sure if the plastic covered rectangles by the pool were for

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

location wifi

free wifi with good signal in the room

wifi

great location, very friendly staff, very good wifi connection

we could do an early check in as fortunately our room was ready

wifi didn't work sometimes, that's the only real dislike

the wifi reception was very poor in various rooms.

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

wifi non existent on 2nd floor

the games at the lobby and the breakfast was a nice

parking and green areas

secure gated parking

parking was supposedly included but its actually a reasonable 100mx per 24hr

great staff. good size rooms. lovely garden and free ample parking.

free and secure parking available

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

-accommodated me on my early check in

very nice indoor pool and jacuzzi

location, cleanliness, free private parking and room's size.

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

location, price, very warm pool with small pool for children

the wifi only worked 1 out of 4 days

wifi, no ethernet cable at bussines center.

good service and good wifi

onsite wifi is abysmal

bad wifi

dirty. breakfast área dirty.

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

they need to clean breakfast area

not enough staff at the breakfast . tables didn’t get clean , not enough plates

i checked), everything was new, it was quiet to sleep, it had a great view of the volcano and the breakfast was healthy and tasty

there is a kitchen with a fridge for guests to use

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

there was access to the gym facilities and the pool facilities

breakfast was not good

the breakfast is functional and a plus

food is very basic, just breakfast

breakfast was so bad

breakfast could be better

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

good breakfast for the price...

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

breakfast

very good continental breakfast, within close walking distance of several restaurants and a grocery store

comfortable beds, nice bathroom, elevator, silent a/c, nice and helpful staff, good wifi signal in the room

better wifi

the location is very convenient and had everything we needed

fi, shampoo, soap, clean towels, ac, optional breakfast)

same staff member helped us when we couldn't connect to wifi, my teenagers were grateful for that

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it was an easy drive to the historic district

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

breakfast at the restaurant was very good