the breakfast was incredible, we had it every day by the pool

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

wifi charges are insane

at this hotel, wifi is $10 daily and the connection isn't great, but at the starbucks, there is a free wifi

everthing except no wifi facility

paying for wifi was extortionate! pushy sales approach for their holiday club...

clean the beach and get us free wifi will be much better

kids had an amazing time

the kids club is also great with a lot of activities for the kids

the pool is really nice and has good service and a swim up bar, but the water is just too warm for july

having reservations forced several times to leave the pool or the beach at times when we would have stayed longer

water park was on the beach

swimming pool is a bit small but very nice, the cabañas are very nice and well equiped, everything was

pool is great for some refreshing

the pool was amazing ud83dude0d

the pool is clean also

swimming pool and the place is nice and clean

the pool, food and beach were all amazing

breakfast doesn’t start until 7 am (so you’re likely to miss it if you have a tour) and lunch

foods were repetitive esp the breakfast

water park is great for kids

the staff was amazing friendly, i didn’t like that the massage was outdoors, right by the main pool

was disappointing, required golf cart taxi to and from restaurants, dood was bland

room service is superb

bed very comfy. private pool fantastic

the gym hours were 7-3 which was a bit of a bummer.

there are great bar facilities at both areas, a lovely beach bar with swings, and a swim up bar at the pool

gym is great facility and equipments beach is wide and long , service at the beach is very slow,

view was in the garden swimming pool, there was a small kids

we were assigned morning and night butlers that met our every need, scheduling dinners, couples spa day, and chic cabaret (a must see dinner show)

cancun, but overall our stay is amazing, the staff here is fantastic though met out butler a bit late its understandable they are amazing gin and alicia thankyou so much, the food in helious is

the spa was absolutely stunning ud83dude0d had such a good time i’m coming back next month

floors were dirty in our room, pillows were too hard, and it took a long time to wait for golf carts to get around the property

friendly staff, nice restaurants, huge pool, the beach

perfect, maybe my only suggestion is to have own music in the eclipse bar and try to boos the mood

was able to indulge in the silent party by the pool bar aqua that night and get some food from 24hrs sports bar

but if you want a hand to get around the resort you can pick from a golf buggy or boat taxi to take you where you want to go

« black and white » section for kids/teens was useless as most machines/games were non functional

it was fine for kids

also the golf carts sometimes took forever and some drivers wouldn t even stop for you

icken nuggets, french fries, etc

beautiful rooms, lovely golf cart and boat drivers, great pools and pristine beach

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

wifi was down for a while and the tap did not work so had to use the shower!

wifi was working very good, great location to take the ferry to isla mujeres.

standard rooms are like being in prison. wifi awful in standard rooms.

not very good wifi

the internet in our room also did not work, we needed to go to the pool or lobby to be able to use the wifi

the pillows need to be replaced as they are very uncomfortable and the poolside apartments need curtains

wifi seemed to work only in the main areas, not at the pool or rooms

the place was very clean and the pool too

clean room. clean pool, clean hotel. comfy bed

immediately took care of a broken lock, also allowed early check in since they had a room available

i also liked there was a bar available with food for munchies

the room was on the ground floor, literally next to the garbage piles from the bar and kitchen, and a mere twenty steps from the doors to the public bathrooms

roof terrace, floor to ceiling windows, jacuzzi bath looking out onto beach in master great beach bar restaurant, always access to lounge chairs and service amazing breathtaking beach, clean,

smells and i was expected kitchen, but only 2 rooms have it

gym was nice but not extensive

laundry service was a single set of coin operated washer/dryer which was shared amongst all guests

only downside, which isn't necessarily bad but worth noting, is that there is no room service available

breakfast was horrendous and coffee so basic the room service food was so bad they put a tub of salt on chips and the pizza was barely cooked tasted

breakfast was incredible, warm, filling, and delicious

wifi was down for 2 days (out of a total of 4) and we were without internet connection (-)wifi coverage and slow internet (-)wifi never worked while we were there (3 days), although the staff told us the service provider was (-) particularly patricia and paul, were unhelpful and unable to assist with basic questions - the wifi was unreliable and frequently not working, which was (+)great hotel, great food, great wifi, great stuff. the best shower i have ever saw in an hotel (-)fresh fruits served at breakfast were consistently disappointing. wifi in the room was unstable (-)are terrible, old and not comfortable -wifi is not working at the rooms smoothly - the hotel team is unfriendly - rooms are a bit old and (-) we also had an issue with the wifi

small but very nice gym

room was next to a school and the kids were loud in the mornings

however, when we brought it up to management they had the kids moved far from us so we wouldn’t be bothered

location, rinks for all inclusive, breakfast, the room, the stuff we're excellent

lots of water machines and the wifi was good, no problems

no wifi in the room

wifi sucks

wifi only in lobby

very poor internet/ wifi

the pool was a nice

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

the pool was clean and nice

the pool/garden area felt private and relaxing

great little pool in a shady courtyard open all the time

charging more than one phone means to disconnect the tv wifi could be

great wifi in the room

wifi can be better

central air conditioning didn t work properly, noisy replacement, very low speed wifi

easy access to beach - staff was very kind and professional - big and clean room, with a/c and wifi

oh and dont go there for the swimming pool, at first we didnt even see it

2) the pool looked like nothing in the pictures i saw online

there is even a pool.

the swimming pool- hmm would rather take a shower then relax there

thank you for letting us get a late check out without any extra charge

we especially enjoyed being in our ground level room near the outdoor courtyard and pool while our friends preferred the second floor

hotel is very mexican it’s simple clean with a pool

nice garden, pool, restaurants and beer shop across

swimming pool. great location. quiet

awesome pool, superb value

the wifi was in the pool area so people were hanging out there just to use their phones sometimes

no wifi in room

wifi spotty

no wifi but we were able to reach the restaurant

no wifi in rooms

wifi was really slow

the wifi did not work for a while depending on where your room is you can hear a restaurant with music

clean spacious room, private bathroom, wifi, air con, balcony and a huge comfy bed

the pillows were a little on the high and lumpy side and the wifi was sometimes a little spotty.

wifi was ok

(if you are from europe so you can enjoy most of the day) your own wifi per room and is spotless (+)at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed,excellent value for money,50 pesos from (-)con did not work enitially so had to move rooms no wifi in room only in lobby , can only handle three people being on it at one (-)wifi wasn't great, it dropped out a lot in the rooms (-)wifi in room despite website claim

nice staff lovely pool 25 min walk to centre and ado bus station

at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces

honest staff big rooms great parking

the bar and restaurant staff were lovely and made a great first impression of mexico

breakfast not included but downstairs a good restaurant (not cheap but good), noise coming from the

perfect location, spacious room, comfortable bed, decent breakfast

restaurant downstairs serves a great breakfast

easy location. has restaurant. good breakfast. has a bit of old world charm.

the breakfast was delicious w friendly staff

i loved the daily schedule of fitness classes and spanish lessons

pool area, location, bar restaurant, the bungalow area.

), free pool trial for scuba diving, yoga and fitness class daily (but not the fact that the second person of the same room should pay extra

stay… 50 pesos charge to the second person of a same room if both wants to attend the yoga or fitness class, prices $$$$ of drinks and coffee at the hostel, fridges in the kitchen are full +++

the vibe is just fantastic around the pool, beach bar, and i really enjoyed my stay

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

we didn’t have breakfast as we had the kitchen room

upgraded suites with kitchenettes looked more comfortable but a little pricier

the available kitchen was nice

it also offers a shared kitchen and dining area available throughout the day, along with complimentary coffee and tea to

the room was clean perfect location nice kitchen area good value for money

1 step from the coolest beach in the island great a/c great water pressure and toiletries adults only, of course quiet environment at

breakfast was included, but this only includes a small continental breakfast

our plunge pool room was even more beautiful than in the pictures

the breakfast was extremely basic to say the least, and the bar closed 2 hours earlier than advertised

it was a small adults only boutique hotel which was exactly what we were looking for

waiters in the beach bar are very slow but it's not a hotels fault

excellent location, best beach on the island and cool chill out bar next door.

arrived to a double bed when we booked 2 doubles for us and the kids

staff knowledgeable and helpful, kids enjoyed the ocean and the pool!

all in all, it was an ideal choice for our family (including two young kids) and high on our list of places to return to

spacious room, kitchenette, ac, nice fan, big shower, quaint building

wifi in room no cleaning supplies for kitchenette long hallway / stairs only- this wouldn’t not be an issue but having crutches it was

we had a kitchen with no stove but a microwave , fridge and sink

soap or trash can or paper towels for kitchen

no kitchen facilties in this room

breakfast wasn't good

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

the rooftop pool was such a hit with my younger son

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

the location and the pool was great

no dish soap or dish cloths in the kitchen

the vibe is very relaxed with a nice bar and restaurant at the ground floor, and very close to the town centre but also very quiet in

pool is small and over chlorinated

pool(s) awesome. everything clean and excellent staff!

pool is only open from 11am-8pm when the restaurant is open

no shade area at the pool so did not go there more than once

pool was connected to the restaurant and therefore not very private

access to the pool in the restaurant

the birds in the pool. pool being so close to where people are eating is kinda odd to me.

they let us do an early check in, upgraded us to a bigger room that was available

close to downtown, comfortable, nice staffs. excellent price. pool, gym and bar. no parking.

they don't offer breakfast nor have any restaurant or bar in the building to have one.

lots and in the pool, we booked here because it was adults only

loud at night (there is a bar at the backside of the hotel)

nice pool

wifi could have been better

wifi is hit and miss in the rooms but available in the lobby. other than that it was great!

better wifi access

wifi didn t work, but everything else was perfect!

complaints are no wifi in your rooms, and needed to tip housekeeper first day to get extra towels

leaves in the pool, unfinished bathrooms, dirty floors

nice modern property, pool, great location on isla mujeres, clean and comfortable

great location clean cute kitties nice pool big room

the pool is super nice, and we had all the amenities we needed with a cute room, balcony and good

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

staff - really comfortable room with huge bed, ac, tv, hot water, soap, shampoo and towel - good wifi - soft drinks available to

excellent location, great staff, fast wifi, good ac

pesos for half a liter), air conditioned

very dangerous location no good wifi

nice big room. good stuff. good wifi

wifi in the room

wifi didn't work in the rooms which for the price was a little disappointing, and no on site food

wifi was spotty

was only wifi in the lobby

ocean view, nice rooms, cool balcony with a hamac, good bathroom and perfect wifi connection in our room,quieter area but still close to playa norte, also swimming pool

the beach was absolutely amazing, and it is great for kids and windy days as they have a small bay which is rather shallow and is not affected much by

unfriendly drinks weak , food awful , entertainment non existent except for irene in kids club who was

a lady at the pool told us she was in tears under the

we also felt very pressured to attend their membership breakfast which we did not want to do

activities in bar area were great ie

lounge 21 breakfast is very limited

breakfast and all meals offered a lot of variety which was great

queues for everything: breakfast, lunch, even getting a bottle of water

the pools were very nice and kids pool and that there were bars everywhere

most of the bars were out of the good liquor

breakfast was good

the best view, it was great to wake up in the morning with such beautiful sunrise ud83cudf05 the breakfast was very good, similar each morning: fruits, yogurt, bread or croissants

without a doubt, we had to enjoy the rooftop plunge pool and deck area

wish the pool was a little larger

the rooftop area and pool was so nice

5 : the wifi doesn t work correctly, sometimes it s impossible to have internet

no internet or wifi connection

service clueless staff, no wifi available at all times sewer smell in the room and no flexibility from staff in trying to help

wifi and ac worked like a charm

wifi was horrible and they played loud club music till 1:30 am

hotel provides laundry service for additional payment

breakfast buffet was great with plenty of options for all diets

our kids loved the pool

the breakfast was amazing - our kids wanted to stay longer

was helpful, pool was amazing, breakfast tasty and plentiful, rooms spacious and clean

good wifi, easy check in and check out

there is a lot of mosquito. wifi need to fix for quality cause frustrating with us.

wifi did not

the wifi wasn't the greatest on the third floor

it's comfortable, the decor is cute, the wifi is good, and the host was kind

room was nice and clean with a spacious bathroom and nice swimming pool

did everything to make sure we had a great time from english plug to an iron and also keeping the pool area clean aswel as the pool …

wonderful to have a tiny pool on a warm day

hotel, only 8 rooms, friendly personalized service, pool, quiet/safe location, proximity to large store chedraui & numerous taquerias, fridge in room,

pool is very well taken care of

wifi connection (room 223) is strong (+) wifi worked well, pool on the rooftop (+)and big bed, laptop-friendly workspace, also it was cool to have hammock in the room and strong wifi (+)great and spacious, it even has a hammock, it located a street away from a few restaurants- the wifi is great, the pool and gym is in perfect conditions both having beautiful (+) great wifi (+) excellent wifi (+) king bed, mini fridge, desk, wifi, in hotel restaurant with good food all made my stay even better (+) comfortable king bed, big windows, no smells, good location near bus terminal and stores, good wifi, rooftop bar, easy (+) the room was big, bed big too, hot water, good wifi, aircon and tv working (+) the wifi was fast up to 50 mb per second and i got full 5g coverage in the hotel

the gym and pool

the gym well equipped

gym is very well equipped

are able to have a late check out and extend the check out time

wifi is awful staff on reception could be a bit more helpful the roof top pool was open but the bar

the wifi was strong in all areas of the property

the wifi connection.

the wifi was really bad

with wifi access checking my visa balance showed the room was already changed on the card before

location, friendly staff, kitchen, pool

kitchen well equipped

great pool and delicious breakfast too

bar at the rooftop is perfect - super nice cocktails

the hotel also has a rooftop pool which is really nice and is attached to the bar / restaurant which is a really nice place with a good environment

breakfast was ok but could have been better, that is presentation and taste

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff made sure to get one for me the same day, which was great

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away ,balcony for fresh air was permanently closed

fridge, netflix and pool were unexpected

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

lovely small, quiet, lots of trees. great breakfast included. staff are nice, and friendly.

beautiful hotel/spa with the feeling of a tropical paradise.

good breakfasts beautiful courtyard and pool

woman who made breakfast was very nice and the food was delicious

clean hotel located in a quiet area with friendly staff and the breakfast was simple

nice rooftop terrace and pool area

didn't see if there was another pool, but the pool i saw was literally the smallest pool i've ever seen

is a bar on the roof, but it wasn't working :/ probably because covid situation, but we expected that it

also a pool

is a very good hotel for people they like to sing karaoke until 2 in the morning or listen to a bar singer until 3 in the morning

no free wifi. far from the sea. construction zone around the hotel.

room was perfect - spacious with a big bed, excellent air con, and fast wifi

wifi and air condition worked well

wifi access

you need to pay an extra charge for the wifi

lovely pool, super helpful staff. a range of treatments available.

staff were great and friendly (especially lucero)the pool area is nice, didn't eat but the food looked massive and fresh

i also managed to book a spa treatment that was amazing

loved the swimming pool and staff were very friendly and helpful

pool was so relaxing

free wifi. nice garden. pool, but did not use.

from ado cancun centro lots of commerce around wifi works, air works, bed mattress is good, tv works room 153 no

didn t have wifi in our room, so we have to go out to get internet - that was so irritating and a lot of

wifi in the room was actually quite good

didn't like that i couldn't connect to wifi in my

laundry service (for a small fee) was very quick

clean, the staff was helpful and friendly. decent breakfast

has a romantic terraza and game room, cute little swimming pool, decent breakfast, decent coffee avaliable at all times

breakfast is standard

the breakfast included was as simple as can be, and quite depleted even a full hour before closing

the staff lovely pool area location

kitchen if you want to use it and the pool is nice

hostel&suites is very close to the ado ud83dudc4dud83cudffc aaand the bed is comfy, the swimming pool is good for cooling down and the place is clean

clean, pool, hot water in a shower, good internet connection

ado, i use it as my base hostel when in cancun cuz it’s quite, clean and comfortable and has a pool

the shower is large with good pressure and the hotel features a co working space, bar and restaurant, tattoo studio and pool lounge area

facilities, nice pool, great restaurant and bar with super helpful staff

the staff were friendly and helpful, particularly the bar staff who provided breakfast

property with a nice pool to chill

facilities, nice pool, great restaurant and bar with super helpful staff

common section with the pool, the bar excellent location makes everyone to enjoy together and make friends

swimming pool

nicely redone pool area.

i had the best room overlooking the pool, there’s various restaurants you can enjoy

wish bar food was open earlier

it has a bar and has a restaurant in the entrance of the hotel

always the same breakfast (3 days)

good food and music in the bar downstairs

has bar restaurant at hotel very close to ado bus station

breakfast was free

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

breakfast buffet was ok

staff, nice rooms and pool area was very well laid out food was excellent and service was as

enjoyed food and drinks. liked the nightly activities. liked the pool volleyball games.

wifi connection is ridiculous and very weak

leave early and missed the included breakfast, no little to-go option to send me on my journey, wifi was very poor in my

t well maintained), lacking basic amenities

wel hangers, toilet brush, fridge) and wifi quality is quite poor

of old

small pool

i enjoyed the cute pool and terrace, comfortable and quiet room

nice courtyard and an indoor pool

good for the value! , close to restaurants and has also a pool!

pool and garden