liked the modern facilities, not crowded, cleanliness, not restricted amount of towels at the pool, tasty food, and very attentive staff

the kids club is also great with a lot of activities for the kids

also the breakfast buffet was really good

multiple options of food for breakfast, snacks, lunch and dinner

there were a few hiccups during check-in and check-out the biggest issue, however, was with the spa

wifi charges are insane

no wifi

was excellent, with the exception of 3 things, no free wifi, no free airport shuttle, i had to pay an unexpected $80 round trip to the airport fee after

paying for wifi was extortionate! pushy sales approach for their holiday club...

firstly wifi was $10 a day

the breakfast was incredible, we had it every day by the pool

ana at the rooftop bar at the garca blanca was also so kind and attentive

the gym is really big and complete, not to mention the incredible view as well

swimming pool is a bit small but very nice, the cabañas are very nice and well equiped, everything was

pool is great for some refreshing

the pool was amazing ud83dude0d

the pool is clean also

swimming pool and the place is nice and clean

the gym hours were 7-3 which was a bit of a bummer.

one nice perk, is that you can walk or get shuttled via golf cart to their next door neighbor resort,

was disappointing, required golf cart taxi to and from restaurants, dood was bland

food was horrible long lines food not replenished quickly room service food was poor

staff, beautiful pool and beach

carts one of the best experiences never had to walk a minute he would be ready outside with the golf cart to take you anywhere in the resort

the spa was absolutely stunning ud83dude0d had such a good time i’m coming back next month

when walking to the palladium side there are so many golf carts you can barely walk a few feet without having to pull in or let them pass

breakfast was gratifying and delicious.

the golf carts to get people around was great with exception that some times you had to go around the

breakfast doesn’t start until 7 am (so you’re likely to miss it if you have a tour) and lunch

water park is great for kids

there are alot of activities for kids and the pool staff were so interactive the the kids and adults

but the food was not even halfway good in the buffet or snack bar

the staff was very friendly and helpful, the pools were always refreshing and the grounds were always clean

floors were dirty in our room, pillows were too hard, and it took a long time to wait for golf carts to get around the property

friendly staff, nice restaurants, huge pool, the beach

perfect, maybe my only suggestion is to have own music in the eclipse bar and try to boos the mood

was able to indulge in the silent party by the pool bar aqua that night and get some food from 24hrs sports bar

but if you want a hand to get around the resort you can pick from a golf buggy or boat taxi to take you where you want to go

« black and white » section for kids/teens was useless as most machines/games were non functional

it was fine for kids

also the golf carts sometimes took forever and some drivers wouldn t even stop for you

icken nuggets, french fries, etc

beautiful rooms, lovely golf cart and boat drivers, great pools and pristine beach

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

wifi was down for a while and the tap did not work so had to use the shower!

wifi was working very good, great location to take the ferry to isla mujeres.

standard rooms are like being in prison. wifi awful in standard rooms.

not very good wifi

the beach bar and beach area were perfect for my family as it is a bit removed from more crowded areas of the

the breakfast (continental only) and bar food could use some improvement, but it was ok and there are so many nearby options you can

a little bar outside my door, happy hour all day and beds and umbrellas were free

the kitchen was great to make breakfast in the mornings, it could use a few more utensils but we made

roof terrace, floor to ceiling windows, jacuzzi bath looking out onto beach in master great beach bar restaurant, always access to lounge chairs and service amazing breathtaking beach, clean,

wifi was down for 2 days (out of a total of 4) and we were without internet connection (-)wifi coverage and slow internet (-)wifi never worked while we were there (3 days), although the staff told us the service provider was (-) particularly patricia and paul, were unhelpful and unable to assist with basic questions - the wifi was unreliable and frequently not working, which was (+)great hotel, great food, great wifi, great stuff. the best shower i have ever saw in an hotel (-)fresh fruits served at breakfast were consistently disappointing. wifi in the room was unstable (-)are terrible, old and not comfortable -wifi is not working at the rooms smoothly - the hotel team is unfriendly - rooms are a bit old and (-) we also had an issue with the wifi

location, rinks for all inclusive, breakfast, the room, the stuff we're excellent

breakfast with a sea view and super nice beach chairs

we used the spa and the gym

were plenty of chairs/recliners at the pool

asked the reception for good wifi connection and quiet room as i need to work during early hours in the morning to midday

easy access to beach - staff was very kind and professional - big and clean room, with a/c and wifi

wifi disconnected at times

charging more than one phone means to disconnect the tv wifi could be

wifi can be better

wifi was not always great, definitely not a deal breaker- on holiday after all

the wifi was out for a couple days

very poor internet/ wifi

wifi sucks

wifi only in lobby

swimming pool

little oasis--perfect for escaping the crowds and noise to read a book or swim (we didn't use the pool, but it looked great) or just sit with coffee

great little pool in a shady courtyard open all the time

the pool was clean and nice

umbrella including the beach hat, to watch netflix, to seat at the lovely garden with swimming pool, having available drinking water and tea or coffee, to dry our hair or iron our clothes, to

wifi only accessible by the restaurant and pool, but no problems connecting when in range

no wifi in rooms

the wifi was in the pool area so people were hanging out there just to use their phones sometimes

the no wifi in the room was wonderful

wifi should be in hotel's room

thank you for letting us get a late check out without any extra charge

great location and decent pool area

a pool to enjoy on hot days right in the center of everything

swimming pool. great location. quiet

nice garden, pool, restaurants and beer shop across

nice organisation of the space, terrace, pool, garden

the pillows were a little on the high and lumpy side and the wifi was sometimes a little spotty.

the wifi was spotty on our floor.

wifi was slow at certain times. wish there was a full length mirror.

the wifi didn t work well

clean spacious room, private bathroom, wifi, air con, balcony and a huge comfy bed

the pool, the activities

they have great yoga classes and other fitness opportunities on the deck by the sea

just happened so pool closed and volleyball court too

the pool area is so chilly

the bar was amazing and it was a two minute walk to the beaches

restaurant downstairs serves a great breakfast

didnt had breakfast

easy location. has restaurant. good breakfast. has a bit of old world charm.

perfect location, spacious room, comfortable bed, decent breakfast

breakfast not included but downstairs a good restaurant (not cheap but good), noise coming from the

staff, always taking care of the guests really good breakfast nice sized room amazing location, 1 step from the coolest beach in the island great a/c

adults

there is a very cool pool lounge area

the breakfast was extremely basic to say the least, and the bar closed 2 hours earlier than advertised

the breakfast is light with fruit salad, yogurt and bread with butter and jam

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location basically on the beach, breakfast with sea view

i had a hydrofacial cleanse with roxane in jaguras spa and it was unreal highly recommended

restaurant and bar close quite early but that might just have been because it wasn't high

the included breakfast was great, and access to a cabana bed on the beach added to the stay immensely

breakfast was in the beach bar - lovely food, friendly staff and an incredible view

it also offers a shared kitchen and dining area available throughout the day, along with complimentary coffee and tea to

we didn’t have breakfast as we had the kitchen room

the room was clean perfect location nice kitchen area good value for money

upgraded suites with kitchenettes looked more comfortable but a little pricier

into an apartment but would stay there again, maybe longer if i had a suite with more room and a kitchenette

soap or trash can or paper towels for kitchen

kitchen could be better equipped with dish soap, a sponge, dish towel or two

kitchen utensils could have been cleaner

booked a room with fridge, microwave, coffee pot, and general kitchen utensils, but only ended up with the fridge

no kitchen facilties in this room

instead, there was a full kitchen area however we had no use for that

stayed in room with kitchen but had no microwave and the coffee cups are actually tea cup, very small

room was run down, limited kitchen supplies (frying pan did not work on induction plate), paid extra for breakfast & did not

kitchen facilities with a large fridge

restaurant and bar is very welcoming and has good quality of food

really appreciated the free breakfast at ruben's, a great place we visited many times during our stay

very clean, pretty comfortable, decorated well with all of the elements in the room including breakfast and it was very delicious, we had hot cakes exquisite and next time scrambled eggs with

breakfast wasn't good

the rooftop pool was such a hit with my younger son

tiny plunge pool on the roof was serene & relaxing place to enjoy after a long beach day

they let us do an early check in, upgraded us to a bigger room that was available

better wifi access

they have water coolers for filtered water, free wifi, refrigerator in room,

beds and pillows super comfy, shower pressure great, wifi semi accessible but was decent

wifi in our room was a bit spotty, but we didn't even expect wifi in our room, so i wouldn't even

stone walkway to pool uneven and hard on the feet. easy to stumble. no wifi in bedrooms.

i liked it all… my only pointer would be to put some tlc into the pool area and cleaning, not sure if that’s part of the hotel or restaurant, it’s lovely to have

pool is only open from 11am-8pm when the restaurant is open

early check in was amazing. staff went up and beyond for my husband and i.

no shade area at the pool so did not go there more than once

the pool was accessible only through the restaurant. there are no beach towels for the pool.

bed would have made the stay very comfortable given there were 2 full beds (not queen size) for 3 adults

nice pool

very comfortable and clean. big bed. very well located. it has a rooftop, a gym and a pool.

adults only

good front desk staff, hotel is clean, has a nice little pool (which is not super warm), a nice gym, nice area to hang clothes, good ac, hot water, space around the sink to put toiletries, big

leaves in the pool, unfinished bathrooms, dirty floors

could do with dark curtains due to light from pool area

hotel is overrun with wild mangy cats, and the entire property smells of cat urine, including the pool

great location clean cute kitties nice pool big room

nice modern property, pool, great location on isla mujeres, clean and comfortable

the gym could have had more options.

they loved the pool, and the beach areas were awesome

is a family resort and there are a ton of little kids around, so if you are looking for more of an adult only property you may want to think twice

the bar close too early (at 11pm)

breakfast and lunch were great and dinner was good

wifi didn't work in the rooms which for the price was a little disappointing, and no on site food

wifi wasn't great at times and didn't have our booking in the system even though they charged us

the wifi.. didn t work at my room

wifi works great in the lobby area but not so well in the room itself.

wifi was not connecting.

need more spots for breakfast and the burger place should open sooner.

from the food (across the restaurants) to the pools, beach, fitness and wellness spa was great

the buffet should have more breakfast items

lounge 21 breakfast is very limited

how beautiful the resort and that it offered a lot of things for kids and adults to do.

super clean rooms, amazing bed and breakfast is in room service with a great view to the sea

everything, including the service, the wonderful breakfast, the facilit great value for money

that it is adults only.

rooftop is very nice with the small swimming pool and sun beds

nice room and great healthy breakfast delivered to you r room each morning

wifi seemed to work only in the main areas, not at the pool or rooms

clean room. clean pool, clean hotel. comfy bed

the pillows need to be replaced as they are very uncomfortable and the poolside apartments need curtains

terracaribe has a lovely and well-kept pool with plenty of sun and access to the shade

i liked everything, the pool was under cleaning but that was mentioned before checking in.

wifi and ac worked like a charm

5 : the wifi doesn t work correctly, sometimes it s impossible to have internet

no internet or wifi connection

the wifi could be improved

service clueless staff, no wifi available at all times sewer smell in the room and no flexibility from staff in trying to help

are vegetarians, so the availability of options in breakfast is quite limited

just that they need more washing machines. i had to queue but did my laundry in the end.

gym was nice but not extensive

the laundry room is cheap and convenient, a good addition to the properties services

breakfast bar it was a little crowded and the food options could of been better but it wasn t bad

did everything to make sure we had a great time from english plug to an iron and also keeping the pool area clean aswel as the pool …

wonderful to have a tiny pool on a warm day

away from the touristy crowd ,clean pool ,huge comfy bed

room was nice and clean with a spacious bathroom and nice swimming pool

hotel, only 8 rooms, friendly personalized service, pool, quiet/safe location, proximity to large store chedraui & numerous taquerias, fridge in room,

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

there is even a pool.

oh and dont go there for the swimming pool, at first we didnt even see it

2) the pool looked like nothing in the pictures i saw online

the swimming pool- hmm would rather take a shower then relax there

with wifi access checking my visa balance showed the room was already changed on the card before

the bed is unbelievably comfortable the wifi worked perfect everyday the shower had great water pressure the staff are kind, happy, and

wifi is awful staff on reception could be a bit more helpful the roof top pool was open but the bar

the wifi was really bad

the mid area) due to being close to emergency power generator it was impossible to sleep and no wifi was present

(if you are from europe so you can enjoy most of the day) your own wifi per room and is spotless (+)at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed,excellent value for money,50 pesos from (-)con did not work enitially so had to move rooms no wifi in room only in lobby , can only handle three people being on it at one (-)wifi wasn't great, it dropped out a lot in the rooms (-)wifi in room despite website claim

at 10 minutes' walk from the main intersection, in a safe back street, with lots of parking spaces

breakfast juice was same as breakfast fruit - watermelon

nice staff lovely pool 25 min walk to centre and ado bus station

nice room, nice staff, clean, nice breakfast but any extras like butter for your toast cost

wifi and warm water from the shower

excellent location, great staff, fast wifi, good ac

staff - really comfortable room with huge bed, ac, tv, hot water, soap, shampoo and towel - good wifi - soft drinks available to

nice big room. good stuff. good wifi

very dangerous location no good wifi

wifi was sometimes really laggy, not working. there could be a bit more suncovers in some areas

-the quality of the wifi throughout the property, including my room

wifi is perfect

i almost forgot, you have to rely on there wifi, because you have know cell phone service

wifi very weak. so often didn t work.

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

again, no fault of the hotel who managed it excellently, but worth noting that perhaps the pool is a quiet option

staff, nice rooms and pool area was very well laid out food was excellent and service was as

lastly, we just wanted to call out alejandro at the beach bar who was absolutely incredible during our stay

breakfast buffet was ok

day on the pool bar not good service, two servers screaming each other was very unprofessional, second day my

location and price and including breakfast

place is very friendly with the kids and the place looks nice for them

clean, nice pool, tasty mexican breakfast, comfortable beds, free shuttle bus to the beach and back, nice

our kids loved the pool

good wifi, good location

wifi did not

there is a lot of mosquito. wifi need to fix for quality cause frustrating with us.

we didn t get the wifi code

wifi was bad on the second floor

wifi connection (room 223) is strong (+) wifi worked well, pool on the rooftop (+)and big bed, laptop-friendly workspace, also it was cool to have hammock in the room and strong wifi (+)great and spacious, it even has a hammock, it located a street away from a few restaurants- the wifi is great, the pool and gym is in perfect conditions both having beautiful (+) great wifi (+) excellent wifi (+) king bed, mini fridge, desk, wifi, in hotel restaurant with good food all made my stay even better (+) comfortable king bed, big windows, no smells, good location near bus terminal and stores, good wifi, rooftop bar, easy (+) the room was big, bed big too, hot water, good wifi, aircon and tv working (+) the wifi was fast up to 50 mb per second and i got full 5g coverage in the hotel

pool and the pool-area is a bit small, feels quite smaller that it looks in the photos

the pool and bar area was nice but suggest that some mid height planting be added to separate the 2 areas as i

the hotel has also a really nice rooftop bar and pool

this hotel was able to offer that, as well as helpful staff, lovely room and a huge breakfast to enjoy the next day

only the kitchen is a bit small and the stoves were too big for guests to cook

the pool area and rooftop bar is very nice as well

there's also a kitchen and shared area on the ground floor

kitchen well equipped

the hotel also has a rooftop pool which is really nice and is attached to the bar / restaurant which is a really nice place with

a pool, a bar, several hammocks and many places to sit and chill under beautiful palm trees

on the beach and right in front of a sushi and breakfast/lunch place that are also breathtaking and have amazing staff

suitable for teenagers, not adults

breakfast is very good for just about $5

the music in the bar was deafeningly loud. food was just ok for the price.

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff made sure to get one for me the same day, which was great

breakfast was ok but could have been better, that is presentation and taste

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away ,balcony for fresh air was permanently closed

wifi and air condition worked well

room was perfect - spacious with a big bed, excellent air con, and fast wifi

no free wifi. far from the sea. construction zone around the hotel.

you need to pay an extra charge for the wifi

wifi access

fridge, netflix and pool were unexpected

they have a yoga room, a small kids friendly pool

peaceful courtyard with swimming pool

was no kids play area as appeared in one of the pictures online but they still had great fun at the pool

the pool was too cold to use (we were there in february).

the breakfast was very good and there were choices. the location was perfect for what we wanted.

only after we came out of the shower (took a while with 3 kids) did we realise that the shower completely flooded into the main room (as no barrier or shower

love having the pool for my son

we asked for an early check in to at least 1 of our 3 rooms we booked because we had elderly and kids and had travel from afar, he paid us no mine and was rude and left us to wait until the 3 pm

air con is extremely noisy so unable to use whilst trying to sleep, wifi is intermittent, bar had an event which went on until the early hours which could be heard in my room

pool was too deep for us short people and younger kids

loved the swimming pool and staff were very friendly and helpful

is a little calm oasis, tucked away from the street with a small pool and cafe which we particularly liked

pool was nice

the property is designed beautifully with a tranquil outdoor pool area, gorgeous rooftop and spacious rooms

pool was so relaxing

opposite to the bus station close to r1 bus station that goes to beaches close to centre city wifi good

from ado cancun centro lots of commerce around wifi works, air works, bed mattress is good, tv works room 153 no

didn t have wifi in our room, so we have to go out to get internet - that was so irritating and a lot of

free wifi. nice garden. pool, but did not use.

didn't like that i couldn't connect to wifi in my

the pool and jacuzzi were great, too

pool area is also nice and for the most part we had it to ourselves

gym was not ready

there was also a small pool inside the building, and mini recreation room with pocket ball

has a romantic terraza and game room, cute little swimming pool, decent breakfast, decent coffee avaliable at all times

it needs an outdoor pool, maybe on the roof?

the breakfast was basic but had everything we needed

it had a bar which served breakfast, lunch/dinner, and cocktails

the atmosphere and the pool were very good

shower heads need replacement. water sprayed everywhere causing pool of water on floor.

lovely little hotel with beautifully appointed rooms, huge comfortable bed and nice small pool area

pool area was nice

wish bar food was open earlier

i had the best room overlooking the pool, there’s various restaurants you can enjoy

good bar with nice drinks

nice pool area too

so nice to have bar and restaurant on site