pool was covered and had not been opened this year

advertising by you(booking com) no breakfast (free or paid) no pool (cover still on) no chairs in pool area

pool was nice

nice swimming pool

advertising by you(booking com) no breakfast (free or paid) no pool (cover still on) no chairs in pool area

breakfast was very good

the pool

i didnt have the breakfast but the location was great for the event that i had to attend

the pool was clean and fun, and all of the staff was very nice and helpful

they even closed the fitness center and the indoor pool

the laundry is coin operated, but there is no change machine

laundry on site was useful

breakfast was good, pool was sparkling clean and open much earlier than the typical hotels which

the breakfast was a take and eat style with the eating area clean and spacious

really good breakfast and beds were great.

i like the bed. i loved the pillows. i loved the pool also the breakfast

pool and gym out of use

arrival i was treated very politely giving directions to the gym the pool the ice machine in the laundry room also directions how to get to walmart and to

the breakfast was great. the bed was very comfortable. very clean room.

the staff the breakfast and the clean rooms

great location, parking space and wifi

the wifi was horrible. i wasn't able to use it the entire time

wifi

surprise with the cleanliness,

everything. friendly staff, clean and comfortable rooms, good breakfast and loved the pool.

pool was locked before the time it was suppose to be closed

didn’t utilize the breakfast area it was too small and too many people at times not ideal with covid spreading at

literally, everything. bed, room, lobby area, breakfast. no cons at all.

breakfast staff was friendly and there was a decent variety of food for breakfast that tasted good

the pool wasn’t open when i made it there however it was open at 9 the next morning

indoor pool and hot rub are nice along with work out area

it’s was clean everyone friendly and helpful. my grandsons loved the pool

the corners and along the wall in the pool area would've been swept a little better.

the pool was heated

loud kids playing in the indoor pool at 5:30 in the morning

breakfast was only finger food

breakfast

the prices was reasonable the pool was clean daily im enjoying my

it had a pool an it had a stove in the room an everything we needed to cook dinner

laundry room looked dusty and the carpet throughout the first and second floor was dirty with

spacious. they let us check in early so our kids could swim

had like a little front room the bed was on the other side i love that ideal my husband and the kids had a good time also

3 kids played in the pool

unsupervised kids made swimming in pool hazardous

could have been lowered due to not having access to pool, breakfast, or cleaning of room while occupied due to covid

breakfast was great! friendly informative staff

also was surprised in the morning to wake up and to discover no complimentary breakfast

they had a starbucks bar as well as an incredible breakfast

breakfast had a price

the hosts at the bistro and bar were great as well

little more variety at breakfast would be nice but it was very similar to every other hotels’ offering since the covid

breakfast good and location great

nice, big rooms with kitchen and lots of storage space. great waffles! good coffee.

kitchen in room, besides stove top which u can get a griddle from the front free of charge

the breakfast was delicious and staff very helpful.

loved the pool

the salt water pool is really nice and balmy

liked the pool.

the drier did not work and i had a lot of laundry to do after 2 weeks of travelling

pool needs to be watched

it's nestled back off the road and it has always been clean and smelling like fresh laundry in the dryer

pet fee

pet fee was not advertised, said included in our stay only to be stiff armed by front desk clerk

breakfast wasn’t cooked at all on sunday

the breakfast waffles batter

the staff the room the breakfast and pool and in and outside 10/10

they had an indoor pool, but it was hot in there

clean pool and breakfast

breakfast was delicious nice and clean good customer service

the pool area well kept

gym (better selection of equipment) and netflix on tv

nice pool area, white bedding is good,

having breakfast and a bar within the hotel. very convenient

could not get into the pool area

the temperature for the indoor pool was too cold to swim

breakfast was sufficient and location is good.

i liked that the property was new. it was clean and it came with a small kitchen.

the great nourishing and healthy breakfast

breakfast was only mediocre

didn't enjoy breakfast bc the desk help was sick and coughing very bad

pool wasn't open, no coffee in room, no breakfast and they had laundry but no change machine

bused laundry place there clothes didn't spin out so i had to wring out best i could and took long time

next day i found no ice machine, vending machines didn’t work but items in them, laundry was locked up, roach on ac later tiny one was on tv screen another bathroom

customer service, rooms, laundry

laundry room

gym was well equipped and just as clean and immaculate as the rooms

the kitchen was barely supplied with the proper utensils

perfection for a late night crash, full kitchen was a plusud83eudef6ud83cudffb

good size room with an adequate kitchen area

the mini kitchen

full kitchen and size of room.

the pool was shutdown by an agency of the government.

laundry room

no hot breakfast. everything else was fine.

loved the rooms very spacious and great complimentary breakfast

not enough pillows. no laundry detergent in vending machines.

pets stay free, honestly that's how they got us, since some places charge $75 for a pet to stay

there was no meat for breakfast ud83eudd23ud83eudd23ud83eudd23ud83eudd23

it was hot. would have liked the pool to be open

the decoration is beautiful i love the coffee and tea the hotel offered also has late check out at 12pm and late breakfast ended to 10:30

the breakfast was great. everything you could want. the breakfast area was set up very nicely.

the breakfast was just right and attended very well

the wifi was very chippy didn t work most times we were kicked off so i didnt use the wifi as i would

wifi didn t work in the room which was primary reason for picking location as well as breakfast

ud83eudd22 they provide you with the password for the free wifi yet if your room is more than a couple rooms away from wherever the router is, you get no

wifi could be better

's that dirty) wifi does not work

they wasn’t able to serve breakfast and the pool wasn’t open

no pool

could stand to add a little more to it's complimentary breakfast and a microwave to the rooms with jacuzzi i had to walk each time to warm my

the grandkids loved the pool. the breakfast was good

breakfast was fine, good location

it was in a sketchy area. “breakfast” was coffee and a packet of oreos!!

also the continental breakfast was a bit disappointed

website said they offer breakfast and they do not

the breakfast wasnt good

the breakfast was very limited

the wifi was so slow

wifi was horrible

was good the tv was kindaud83dude2cand the wifi would boom at night ud83dude2cud83dude2cbut other than that it was

poor wifi, rates go up and down, no netflix on tv, no room phone

the wifi can be spotty but the staff is always so helpful and resets the router

to have seen on the website that there would be no breakfast due to covid-19, like they had no gym

staff friendly, was allowed an early check in

to pay for early check in and bring my dog… i stay at this hotel 4xs a year bc it’s accommodating and

love love that there is not a pet fee included, and there is a designated spot to take your four legged friend out to use the

price, cleanliness, breakfast was very good,

did not like the fact on here it said they had a pool, fitness room and free breakfast we get there and there was a sign saying they discontinued

dirty floors, dirty walls, ripped up pool chairs, trash in the halls, old food in the room's frig

breakfast also served

staff is friendly and courteous. rooms clean. breakfast was the highlight of our stay.

went outside to go swimming pool was discussing,then i couldn't get back in no swipe machin it was broken

sausage gravy and biscuits weren't served for breakfast every day of our stay.

excellent team; friendly, professional, courteous; great breakfast, plenty variety.

the room was exceptionally clean and the breakfast, sausage gravy and biscuits were delicious.

clean and spotless, extremely comfortable beds, lush bathroom with good water pressure, great breakfast assortment, great location just off the interstate, overall 10/10 and well worth the

the room was clean, and the breakfast was fresh and hot

the breakfast was delicious

it would have been nice if the complimentary breakfast didn't end at 9:30am'.

clean, well kept, comfortable beds, good breakfast.

the pool was nice

no indoor pool!

the pool wasn’t open

the room was clean and the pool was nice

pool was nice, bed was very comfortable. glad that it was pet friendly.

pool wasn't opened ud83dude12

pool was closed for the season but understandable.

they were able to accommodate an early check in

rooftop bar is a great place to grab a drink

our room was right under the bar and the sound of chairs moving was very loud.

beautiful design and decorations. the bar on top was amazing.

we went to the rooftop bar one evening and it was obviously popular, but also very fun

the gym and pool were nice

at least 40 kids in there one night being very rowdy

bar waitress kaitlin was really

mentioned to the front desk staff that the treadmill at their 3rd floor gym facility gave me an electric shock

just wished the in hotel bar had better food and cocktail options!

the swimming pool was out of service for my entire stay at 90 plus degrees

location, breakfast and security

like that breakfast bar was open

great pool facilities

zee, the women that looked after breakfast was amazing. extremely helpful and friendly.

the washer and dryer didn't work and we had to take our clothes to a laundry mat

room was comfy the laundry super usefull the people at the front desk was perfects good location and a quiet

they had a laundry room that didn’t even work, the ice machine didn’t work nor did the drink

the laundry lady said no one turned in anything dirty to her that morning

good location from downtown. laundry just across the street

location the staff was very helpful and friendly excellent breakfast,everything at your fingertips great place to stay definitely will be back again thank

charge we walked into beal st took about 15 minutes also has great views from rooftop pool and gym definitely recommend this

we had kids in the room with

location, view from 9th floor pool area, cleanliness, room décor, breakfast

lack of guest laundry

i especially loved that they had a place for the kids to hang out and play games

courteous, nice, attentive employees and the free laundry facilities :)

nice front desk and bar personel and location

spinach salad in the bar - and enjoyed the free refills of coffee

i loved how it had a gym, on site parking and a restaurant which was pretty good

gym has a good variety of equipment and was clean

other than the pool being freezing, the stay was amazing.

our only disappointment was that the pool was not open

the muffin & breakfast bar felt like a bit of an unhealthy option

every day; friendly staff; close to trolley; close to attractions and beale street; nice whirlpool and pool area; entrances locked and used our room card to enter

laundry facilities need some attention

the hotel also has an outdoor pool and is very central, with beale street and the fedex arena only 20 minutes' walking

visibly dirty linen, hair in and on the tub, no liners in trash cans, tv remote didn’t work, kitchenette light did not work

was the politeness of the staff,our rooms were always kept so clean, breakfast everyday was awesome, i would stay here again

enjoyed the pinball and bar in the lobby

i loved how the seating areas were, games, bar etc

was nothing we didn't enjoy, we didn't use the bar but it looked nice and there was always someone there

the girl at the counter was also very nice and understanding and graciously granted us a late check out

that works at the front desk and bar was very nice and helpful

bed and bedding were very comfortable and the simple breakfast menu was perfect and very affordable

longer breakfast hours

breakfast toast was incredible and the valet service was great

comfy bed. friendly staff. pretty hotel. located downtown. onsite gym.

no breakfast

fitness center needs attention.

kids loved the pool! good breakfast.

good breakfast, clean pool, room was clean and comfortable

i wish the pool had been open because that was one of the reasons we booked there.

on sundays there cook is off, so all they had was cereal, and muffins, bagel… we had 3 little kids and were expecting a good breakfast

good was great and the rooftop bar was wonderful.

your roof bar was great.

no food service or rooftop bar due to remodeling but we understand and knew before hand!

access to a full gym across the street was a very nice surprise

locality close to main street and beale street and rooftop bar with views across the city

small shop self use laundry facilities

the 2 items pool and no hot breakfast were due to the covid-19 outbreak so nothing could be done about it

i could hear the kids on the third floor just running around

and the indoor pool and breakfast made my grandbaby the happiest guest ever lol

room great, indoor pool, good breakfast

everything was great, welcoming staff ,clean pool and central location.

the bar staff was so nice, the drinks were made perfect, the vibes, the crowd, the dj, relaxed,

indoor pool great valet staff downtown close to beale

i liked the fitness centre. i liked the eating area.

i really like that this facility had a indoor pool

updated and beautiful. great location. lively atmosphere. good wifi.

neither tv nor wifi working in room no maid service even on a multi-night stay

the ac didn't work the wifi didn't work

of the street from the fifth floor *workout room *nice decor *housekeeping was helpful neutral: *wifi is free, but if you want it to be faster, you have to pay

of room service

bed, friendly staff, excellent location, free wifi , i would definitely recommend this place to anyone

inn express, staff were shouting/arguing in the passage outside our room, to top it all the wifi was very poor but then you could pay to upgrade

comfortable room good location wifi

didn t like how the wifi kept kicking me off

no hair dryer, refrigerator, or mirror next to plug except in bathroom. wifi very poor.

conditioner and shower gel provided aswell as towels both in the room and by the pool free use of laundry

was clean and everyone was understanding/// i needed a early check in and they allowed that to happen

everything. it was spacious. loved the kitchen. had everything we needed.

the staff working the breakfast was also very good

treadmills in gym are out of order

staff at the front desk was very helpful, the breakfast help was very friendly, greeted us with a smile and asked if she could help

there & the pool was “temporarily closed” the day after we got there which disappointed my kids

the security hard should have stopped the kids out front from throwing fire works at our balcony

that was the only thing did not like was breakfast menu.

the pool was a cloudy color, and i didn't let my kids play in it very long

the last couple of months, service has been awful, the doorknobs are close to falling off, the kitchen is not clean in my suite, there was 1 fork, 3 knifes and 2 spoons, and no paper towels, the

the free breakfast is always good

pool looked great but we didn't have time to swim

clean, friendly staff, good breakfast

yes, the bed was wonderful! breakfast was terrific!

the pool, was full of hair balls, yuk,, that is the only negative i have.

the pool was closed

pool is temp regulated which is nice

i only wish the pool was ready but i understand that part

due to covd no pool or hot breakfast

the atmosphere and location were perfect. staff were helpful. rooftop bar was very nice.

pool

loved everything they had to offer from room service at the pool side to room service for simply ice

couldn't get room service despite the in-room information saying i could

modern and inviting . buzzing bar and great views

better selection for breakfast instead of muffins more towels.

i just wished they had hot breakfast.

room is clean and the kitchen is a bonus

we stayed while vendors at an art festival and enjoyed the kitchenette which allowed us to save money by cooking our own meals

breakfast was great

freezing cold indoor pool, wifi didn't work, jets in the hot tub weren't working properly, & the business center computer was

wifi is horrible!!

wifi wasn t working the night we were there and we had to call in to confirm breakfast was

no breakfast, no wifi, double beds given when a king was requested initially.

to change rooms, bad toilet, phone didn't work, wifi didn't work

bed was to firm. must’ve been prom night kids were very loud and in the hallway

not the hotels fault, but there were kids doing the knock on the door at all hours prank.

could have been a microwave in the room; an indoor pool would be nice

gym was good size with nice equipment

breakfast was scant, pool didn't open before i needed to leave each morning.

inside pool

breakfast food could have been warmer

i did notice that there was a lot of humidity in the hotel, probably from the pool

pool too small

te breakfast was great. also the kids enjoyed the pool.

rooms appeared great, and the location was great, but we could not get any sleep because the bar was right below us and a band was outside of our room

the pool wasn't open the day we checked in

loud guest pool not nice staff at front not friendly spiders in room

i didn’t like they didn’t have a coin machine in the laundry department.

awful lot of unattended kids in the pool

the pool and courtyard area are very secluded and safe

breakfast

great staff, loved the breakfast! great room, clean facility! will be booking again!

our room was right beside the door to the pool, it was noisy at times.

awesome rooms, great breakfast, staff is super nice, great area with stores and restaurants around

the breakfast and the staff was friendly an helpful.

the free breakfast is not good

breakfast wasn't very good

it was clean were they did breakfast

the pool

very clean. breakfast was as expected. the man @ the front desk was very friendly.

the area where the hotel is located is very nice. my room had a full kitchen in it

dog park for my dog, full kitchen, pull out couch

location in east memphis with easy access to all of memphis grocery store right near by, full kitchen in the room, first room smelled like a smoking room-staff transferred me immediately to an

kitchen

they didn t have breakfast

bests beds we have slept in, air conditioning was super efficient, rooms are exceptionally clean, bar was

there’s no gym on site

the gym was a really great added bonus

and they’re dog friendly without a pet feeud83dude2d this is a must for me as i always travel with my pup

accommodation with extremely friendly staff, a welcoming hotel bar and very comfortable beds

was all brick and pretty quiet, even though they had a bar with some nightlife

interesting building with great history parking plentiful helpful staff comfy bed great having laundry room great location in the arts district, we walked downtown and to beale st etc most days

spacious, modern comfortable room. great bar downstairs with awesome staff and music. enjoyable

there was no bag for laundry in our room, and we could not get one after lots of trying!

the bar was a good time

attractive decor, great room size, very good bed, good breakfast, attractive common space, friendly to our friendly dogs

our room was close to the pool and during our stay their was a lot of kids playing in the pool so made the stay loud

it was clean and safe and the breakfast was an added bonus

were able to have a family get together around the pool as we had family fly in and many live in germantown tenn

the pool area was so nice

pool available, i was expecting to be able to swim

the pool was full of leaves and dirt days after rain storm.

everything except the pool was closed

pool was closed

no indoor pool

everything! good location! good breakfast! excellent staff

the breakfast wasn't bad

the breakfast was feasible. ofcourse considering that is was

clean, nice people, decent parking, great pet policy, nice gym area

the breakfast was terrible! the worst we have ever had in a hotel.

everything was amazing, the only thing that was disappointing was breakfast.

the breakfast was just okay could hv been slightly better.

breakfast was great and the hotel itself was great

breakfast was mediocre

was amazing from location to room to staff and breakfast was a bonus