fantastic facility, we even used the pool while it was snowing outside!

free coffee 24/7 and breakfast in the morning from 6-10am

besides the great room and very helpful staff, i thought the breakfast options were wonderful.

breakfast hours were inconvenient for my party

breakfast could have been better

the breakfast

love the breakfast space and the food was good

breakfast was great

the breakfast opening at six was perfect for me and it was tasty and filling

no hot breakfast and high carb sugary options

standard hotel warm breakfast and excellent coffee (breakfast area)

breakfast is great. love the location right off the thruway and close to shops/restaurants

need coffee pot in room breakfast should start earlier

it was very clean and comfortable and had a good breakfast in the morning

did not have the breakfast but it smelled very good

elevator) bathroom stayed very

working phone, no wifi, light/lamps not working, no breakfast as advertised, price is too much for nothing in

for the internet bugs, the wifi worked near perfect each time we were connected

access wifi, room was dirty, sheets were wrinkled really bad, stairs

cable tv was spotty, but wifi was good.

it was very clean. the kids enjoyed the pool. breakfast was great.

the gym, there were no cups for the water and no wipes available to clean down the machines after use

kids really enjoyed the pool

friendly staff, rooms very clean, and swimming pool for the kids

breakfast was fine

fresh well stocked and attended by staff location was convenient and they even had a shuttle to casino

just love the location shopping casino etc

the bed' the hot shower the breakfast the employees very curious n helpful

a bunch of kids and rude adults everywhere

breakfast was great

pool had a bad odour hence couldn’t use it .and too small. overpriced a bit

i used the gym which was pleasant

breakfast did not have enough seating to accommodate all present.

only thing that could have been better, the pool was on the cool side to the point i was not able to stay very long

the breakfast was greay

breakfast was very, very good. a good hot meal!

the kids loved the pool and hot tub

left a day early, it was due to the kids running around, up and down the hallway

the breakfast could of been better

the pool and hot tub were closed.

thing was the game room they had the free breakfast was good

outdoor pool was closed because they didn't have a lifeguard

the kids and families who were using the inside water park area seemed to be having fun, and the area appeared clean and well

no pool outside of the waterpark feature; bathroom was small but serviceable

staff and besides the water park not being open we loved our stay

neat, updated rooms. clean smelling and appearance. continental breakfast.

they helped me figure out the laundry room

food was fresh and presented well. continental breakfast.

clean, has a decent breakfast, convenient.

my husband was in the hospital and needed a place to sleep and do laundry

wifi is unsecure ,so i was unable to tie in to the internet.

the room was spacious, excellent wifi, friendly staff, and a great breakfast

wifi was stable and reasonably fast

amenities, free breakfast, free wifi, no carpets in room, high ceiling, comfortable bed, mini refrigerator, nice decor

wifi was excellent, room had ample tv stations and it included a robe, mini fridge, mini pantry

first room we had smelled like bar room beer smell

we weren’t in the main building but the boom-boom from the bar we heard till about 2:00

the bar was the only good thing. it must be where they dump their money.

the bar has a big party there is no place to park near your room and have to park cross the lot

was close to a few places to eat. and the bar that is build on to the place is very niece

no shuttle because of covid but the walk is around 200m and it is very easy to do with small

good, and if you have too much luggage to walk across the street to the airport, there is a free shuttle available (just ask the desk)

booked here over other options because of the pool (kids needed something to do)

staff was very helpful and breakfast was great

staff was great.. my kids loved the pool breakfast was okay

had a over priced vending machine and laundry on sight

laundry facilities on site

the room size the vending area the laundry area

to be down the hall so i had to separate from my husband so we could insure the saftey of our kids horrible just

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them back only to give me half my deposit

excellent stay! the breakfast is great.

the people, the breakfast, the cleanliness!!

little gym was cute and it’s next door to a gas station- they have many car charging

t eat any of the breakfast because of my gluten allergy, and the bathroom was very

everything from check in to breakfast to check out.

the pool.also the rooms are pretty big

the pool and the breakfast

timing didn't allow us to partake of the complimentary breakfast.

my kids enjoyed swimming in pool and working out in gym during their down time

of towels the tv was a nice size i got all the channels front desk attendant was very nice the pool was clean he made sure we had towels the breakfast was good

had a kitchenette that had everything you would need, the room and bathroom were clean, and the pool was great

clean.great breakfast options, except for only skim milk or 1%.next to bjs

clean, comfortable and attractive. the pool was a hit with our grandchildren!

breakfast could of had more variety

breakfast could have few more items.

laundry can be done on site, which is amazing and free

kitchen

me in was really short with me and rude when i asked if i could take take couple masks for my kids that were put out for the public to use

the staff at the front desk and in the breakfast area couldn't be nicer.

location on river, kitchen had everything i needed, comfy bed

that's outta there control because of covid an that's not having the bar & restaurant open but other than that,perfection

the breakfast was very good with plenty of fresh options

bother paying extra for the breakfast

i enjoyed the décor, the lobby and bar area were spacious and well appointed

kitchen served amazing food and the pool was also fun my son loved being able to go there every day

the lobby, bar, rooms, starbucks coffee, the pool

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

the cleanest and home feel of he rooms and hallways and the pool

pool water a bit cold

the sliding glass door did not lock & the security bar was not placed to keep the room secure prior to me entering

was noisy the first night - kids running on the floor above us

the room was on the smaller size. breakfast selection was rather basic but ok to start the day.

there were a lot of kids running around , some loud and unsupervised.

breakfast was just what we needed for the kids and adults in our group

it is freshly updated, reasonably priced and the breakfast is delicious and does not taste like cardboard like at the other hotels

breakfast could be better.

breakfast is amazing, the staff was extremely polite and the amenities were impressive

fresh, clean, and relaxing. excellent breakfast options. welcoming personnel

having a complimentary laundry was really appreciated

the system of the hotel, the room with a mini kitchen and the staff.

welcoming staff, clean, comfortable room. great breakfast.

breakfast and gym was small

the pool was very strong with chemicals and water was a little murky, but the kids had fun

the room was spotless. breakfast could have used a little more, i am not really a bagel eater.

i love how they have the swimming pool and a gym in the hotel

absolutely loved the bar staff

convenient location . like the fact that it has a restaurant and bar on the property

great location, nice atrium, pool, and fitness center.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

the bar staff. we ate there. didnt have good customer service experience

location is good and nearby restaurant, bars. gym is ok as seems only few people use it.

it was nice and clean and the breakfast bar was good

the carpets were not very clean and the gym carpets were terrible

only issue was the gym was very small with few machines

the gym also had a stench and old , not working well equipment

the pool.

this is an excellent choice, close to letchworth state park, breakfast is excellent, and close to local restaurants

not take advantage of breakfast because we wanted certain items such as sausage and were told there wasn't enough for

the pool is nice

the fitness room was decent

very clean and the kids loved that the pool was open late

we didn't use the pool or gym so i can't comment on

restaurant and pool on premises great for small children.

it would have been nice to have a hot tub with the pool, but the pool was awesome and clean

staff and helpful shuttle service to university of rochester athletic facilities - gym

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant, mopping and vacuuming

the laundry room is also shut down

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

the rooms are super clean and love the kitchen

the laundry room was also messy

they need to clean there pool and they charge a deposit every time you modify your stay

kids were really excited about the pool but it was tiny and didn’t look very clean

pool is way to small ! kids over powered this small pool .

kids liked the pool. pool towels are rather thin.

great breakfast

clean, friendly staff, great pool and hot tub, room wall were not thin and breakfast was great

love the pool area,

room was large and well stocked with kitchen supplies

breakfast was also excellent, loved the little egg dishes

everything. especially the pool/hot tub. and the basketball court

we were running late and looking for a quick stop for breakfast

nice staff, great breakfast and very clean

clean, helpful staff, good breakfast.

breakfast was good and the location was very convenient for me as well.

very friendly staff accommodated my late check out requests with no issue.

as clean with kitchen appliances ie stove was attrociuos, oven evenworst

pool was way too cold

was wonderful, being able to have one suite with two bedrooms, including a full living room and kitchen

also the kitchen floor felt sticky when walked on

the staff was friendly, the room was comfortable and the kitchen had everything we needed.

i did use the gym, it’s small, as most are, but it had all i needed

looks fairly new. very roomy. good breakfast. good location

kids loved the pool

excellent lobby buffet breakfast.

they serve an actual hot breakfast; and every staff member genuinely enjoys their job and will trip over themselves to make

the staff member at the desk promptly assisted me with an early check in, earlier than i could have expected

had larger vehicle parking at rear of property. multiple machines in laundry room.

cleaning staff very helpful and polite. the laundry room was very nice.

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

the next morning the rooms next to us had a large family with kids and at around 8am we could hear them yelling and running around the halls

did not like that the pool was not open

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

my kids barely got any sleep

the bar staff & front desk associates went above & beyond to make sure i felt at home on my week-long

great staff - very friendly and helpful. pool and gym facilities outstanding.

the pool wasn’t open on this stay

the bar was very nice as well

pool water was chilly

the bar with live music was awesome

wifi is very weak and barely worked

blonde hair so that was pretty gross again, for the price paid i would expect to have working wifi

wifi didn't work and there was hot water sporadically in the shower

restaurants and jazz bar excellent

building is well-maintained and they actually had daily room service, which many hotels have dropped

there is a bar downstairs

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

fast easy early check in.

modern, comfy bed, bar in lobby

it was clean and beautiful and the staff were amazing! loved the bar area!

wifi and television with netflix

breakfast was absolutely delicious with perfect coffee

easy parking, great breakfast, friendly owners

breakfast. not a fan of tossed salad. no bacon or sausage! still would come back

parking could be an issue but was fine for me

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

lovely rooms and outdoor bar area

great gym with well maintained equipment and rowing machine.

top bar beautuful with great outdoor fire pit and best views of the city but small

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) —used them both

pillows, water pressure, wifi, location

room service personnel were great brought us alot of garbage bags and even came back for the

was a little bit hard to find the parking lot and main entrance

very nicely decorated, kitchen was wonderful, very comfortable.

do not think there is room service

there was like a connecting tunnel so we did not have to go from building to building to use the gym, front seat or the breakfast bar

tea and some simple snacks, fruit and juice available 24/7 which was amazing when travelling with kids who want snacks at odd times

staff were very helpful and friendly, a little ‘library’ shelf had books to borrow - our kids loved being able to choose a bedtime story each night

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

hot breakfast, free coffee/snacks available 24/7, firepit

loved the gym and pool

staff, breakfast, room was clean and comfy.

parking was good. gym, pool, and breakfast were included.

pool was amazing however a little too much chlorine so if you have eczema or any type of sensitive

clean room, nice staff and a great sleep! breakfast was excellent!!

the breakfast. hotel employee for the sunday breakfast was awesome.

breakfast. no one from staff brings another food. no one cares about you

pool and fitness center were

the fitness room had no extra towels and requested that we clean off the equipment after use, but there

value, breakfast

had kids knocking on my door first 2 hours

pool more than compensated for this missing piece of exercise equipment

pool was a plus

clean, pool, outdoor seating area! mini bar at front desk

the room and the pool