great restaurants on site. amazing pools. huge room.

laundry was expensive and annoying to have to go to front desk to get quarters

the laundry room was outside of the facilities

and there was a great gym

the gym is awesome

the hotel is clean and the pool is amazing (and that is far outshadowed by the amazing experience) was that the hot tub by the infinity pool (the closest to our room) wasn't working properly and wasn't hot (+) the food was great and the pools were quite fun (-) we would've liked to have food service at the pool but that wasn't an option but there were plenty of restaurants to choose from (+) really liked having towels at your disposal at all the pool areas (+) a pool almost at every building

during spring break and it felt really crowded with long lines for everything - breakfast, ferry, gym

coqui water park was closed

coqui water park, palomino and pools

the caffeine bar is open 24 hours for those who are starting their adventures early or coming back late

the bars were nice as were bar staff

golf course on the resort grounds is a plus

a large clean swimming pool, light breakfast, friendly staff

hotel was gorgeous and had a great pool and good location

the bar would have been open for us to purchase drinks on the property

the swimming pool is clean and just the right size for a few lapses

the breakfast room right on the ocean was spectacular

outstanding facilities, lots to do for all age groups, great pools, entertainment, very good gym

there were three pool areas with multiple places to eat and drink both indoors and out

rooms, comfortable beds, kitchen has everything you need to make basic breakfast and lunches

always when you order a drink and in the restaurants/bars in the pool area

and the pool area are gorgeous

don't forget the pool was amazing too

great views, really nice complex with golf course, walking paths, etc

cabanas by the main pool were well worth it

didn’t like how the kids were able to be at the swim up bar i wish they sectioned that off for adults only

we had a great time enjoying all it has to offer but the mini golf needs maintenance.

service at the pool was even worst, i would have to chase the waiter to try and get our order in

pool need to be more clean

golf field

the pool was dirty, surprisingly. the food was very expensive.

have to wait a little longer to be taken care of by the pool

ac+best sleep+fantastic massage+organic shampoo/wash+vegan+amazing breakfast+organic sheets+lovely staff+minibar+grab and go vegan

breakfast was delicious yoga classes were great and taught at a professional level property is

pool wasn’t heated, more lights at the pool. at least one tv to watch a game.

the breakfast was delicious

daily yoga and spa treatments were awesome

people, room, pool, everything around

great space, especially the pool area was fabulous!

clean and neat space, great location, nice pool; the owner was very helpful, kind and

the pool area was a highlight, offering a relaxing and private space to unwind

modern property in a country location, with pool and bar. friendly and helpful owners/staff.

it’s really beautiful and clean. the suite was so big, and the pool was perfect.

pool closes at 8pm

the kitchenette in our room provided just what we needed and the bed was out of this world

location is great, very quiet and beautiful. kids will like to stay

also the kitchenette sink gets clogged, even if nothing inside

we didn't know the password and username of the wifi

i never got the wifi password until the last day

also, the wifi is extremely good at locations within the resort

i recommend a golf cart or bicycle rental for extra fun

the pool early closing hour

views, lovely pool, honor bar for all your island needs

honesty system for bar and library

they let us do a late check out with short notice

views, lovely pool, honor bar for all your island needs

we loved our stay; we got to use the pool, make our own drinks, and we loved the breakfast

location is quite nice, overlooking the ocean with a wonderful pool, restaurant and common area

food times and options limited. bar closes very early

everything about this place was great i wish they had the bar opened every day

pool fabulous ( could use a little shade)

its exactly what you expect of an adults only hotel: peace and quite, friendly and proactive staff (with a whatever-whenever

the rooms are spotless and the pool area is downright magical

the place had a swimming pool which we did not have the time to use during our 1 night stay

we didn’t try the pool, but it looked clean

sure we had everything we needed and the rooms were awesome, super spacious and loved the ac and pool area

the owners are super polite and helpful, the room was spacious, confortable and very clean; the pool and bbq area are to die for

i wish the jacuzzi was bigger or that they had a separate pool

we asked for the bar we weee repeated that it was really busy

service and staff, great views on their terrace with cute pool overlooking the beach, great for sunsets

roof top bar should be open longer

bar could open earlier as well

really small room. wifi not working that day. employees at reception not welcoming enough.

all basic needs are well accommodated - very clean, hot water, working ac and wifi, comfortable bed, a great free breakfast

no wifi connection very weak prices in restaurant to high for the small amount of food served

the wifi wasn't working, and i was unable to get the tv in my room to work.

wifi was spotty

wifi didn't work inside the room

no wifi at

lousy access to wifi having no taxis available and no clean

wifi never worked, snallest bathroom i have ever seen

cable tv nd wifi bad it didn t wirk

our air-bnb didn’t have a pool for the kids, so we booked this hotel for our last few nights and it was prefect

i loved the fact that i was able to get a late check out, due to me having a later flight

the laundry service only one dryer working and not enought for so many guest

wasn’t sure what to expect for the happy hour snacks but bringing the kids was hoping for more of a variety of food options

the staff was helpful and the breakfast was good

seen mildew in ceiling in kitchen, bathroom

the room itself looked ok, the kitchen area and bathroom were out dated though but i will admit their customer service was great

full kitchen full size fridge

i had a room where the kitchenette & bathroom were stuck in the 1980's while the bedroom space was fairly modern

cleaning was awful, all the furniture had mold, specially in the kitchen, the shower also had mold including the shower curtain

breakfast served, but it has communal kitchen for all

kitchen has very dim lighting and the light above the stove hood doesn't work

it didn't have the fridge in the room. they had kitchen near the room.

kitchen in the lobby has a stove, microwave and a fridge

the staff was amazing, the room, ac, kitchen i mean everything

needs full body mirrors in rooms , more towels and better breakfast options

rooms were very noisy as near the pool and bar we had to move hotels as we couldnt get any

outdoor bar area

and helpful staff, refreshing pool, quiet room, tasty food - and perfect stay for our night in san

need more pool lounge chairs

the breakfast buffet was awesome

staff, hotel & room cleanliness, breakfast exceeded my expectations

coffee shop around did not open for breakfast until 8 am

breakfast options are limited, just muffins or croissants

staff and great options for breakfast

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there just to get me a drink before close

chair and i was told that nobody was on duty to handle the chair's price for a snicker candy bar was 3

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

loved the restaurant and bar directly on the ocean

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

pool could be nicer, also while the bathroom in my room was beautiful the shower in room 8 wasn't

didn’t like much about the property, was truly let down by the pool and the size of the pool

i would have loved a heated pool. the pool being cold wasn’t a selling point for me.

pool could be cleaner with a larger net to prevent excessive leaves from falling into the pool

he was so friendly and was able to get us an early check in which was extremely appreciated

facilities were wonderful (pool, rooftop)

the cleanliness of the rooms and accessible features like the pool and coffee.

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

hotel was nice and really clean and the pool was nice and clean the room was so cozy and clean i would stay again

like that the room had like a kitchen option or if i wanted to could go have a juice or something for think i like that

interior design - comfortable bed - functioning own kitchen - so many ubers always available nearby - generally around $7 to $10 to old san juan &

also while cooking in the room - the kitchen did not have the filter that would take in the air from cooking so the alarm system went on

booking it stated breakfast was provided

the breakfast could have been better

pool not a pool

not really a swimming pool, just a small almost bathtub. but the beach is nearby

the pool, the decor, the tranquillity every single thing

the little plunge pool was awesome for cooling off

didnt have a pool

the kitchen is so fabulous, so many areas for relaxing, the rooms are so cozy and cute

the kitchen was a bonus

great modern kitchen facilities

with reception + very kind and helpfull staff + comfort of room and bed + free wi-fi + very nice kitchen area + comfortable bathroom + nice restaurant around + possibility to leave luggage before

they even let us check in early, the facility was clean, they provided clean beach towels, the kitchen was a plus

cheap coffee machine in the room. no wifi

place it's beautiful, excellent staff and friendly , the wifi it's with a little problem ,the beach it's across the hotel , quiet and clean, not elevator

the walls need to be cleaned better wifi inside the

our room had a good shower , always hot water , wifi was working okey, large balcony with ocean view

and the wifi needs updating big time

wifi connectivity a bit wonky, needs improvement.

to the lovely beach, friendly and warm front desk staff, clean room, comfy bed, good wifi, walk to cafes, shops and restaurants, short ride to old san

wifi did not

wifi isn t great so the tv doesn t work often and the water pressure is weak and doesn t get

i didn t get the wifi pw lol

the staff is very helpful and the hotel has its own little kitchen and laundry room

not bad price not bad great, helpful staff convenient parking space laundry machines

sign for laundry said $3

not a bad terrace laundry machine available for a small fee, on premises parking space

good location, friendly staff and nice property. late check out was amazing to have!

the pool area is very nice, they have ping pong for the kids

quiet room and comfortable bed, has a nice gym.

the gym was close. the pool is too little for the hotel.the parking is too spensive.

many kids at the pool and in the hot tub, which led me not to spend much time in that area

breakfast very good, with varied foods, choice of hot and cold dishes

has a gym and nice hot tub lounge area on the roof

no pool

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

i was walking distance from many restaurants and stores, the gym, and a lot more

didn’t like that the property didn’t have a pool only 2 jacuzzis

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to operate and the bathroom is nice

rooftop pool was beautiful

room, pool, gym, service, bath

the laundry room was so convenient

top pool and bar was amazing

wifi in the room was working well too

beautiful clean rooms, strong wifi!

the wifi didn't work all the time

tv had the option to sign into several streaming platforms, but the wifi connection/signal was never strong enough to actually stream anything during our stay, so that

) the free wifi in our second floor room was spotty for the entirety of our 3-day stay, but it worked well

and we had access to the kitchen with fridge and microwave

convenient to kitchen area for shared refrigerator space

also the communal kitchen was open for travelers to use

they have really cute courtyard and a communal kitchen with a water cooler

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

one dark skinned gentlemen was super helpful with locating a laundry facility for me

coin laundry

were some facilities that were not working - like the come restroom and the laundry facilities

he booked us in early and gave us information regarding a laundry

very old & scary elevator storage area for belongings in laundry room not locked

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

nice bar downstairs, gym, coffee shop, helpful staff

wish the shower at the pool had been working so that we could have minimized tracking sand into pool and/or back to room

the choco cortes bar in the lobby was a great recommendation

they have lactose free and gluten free options and a coffee bar that was actually nice

that the balcony door didn’t open, the tv was outdated and the pool was too cold to enjoy.

no pool but a spa on the top floor

no access to the pool

the rooms are very small and the pool is at a sister hotel a block away

no pool

no parking and no pool

the pool looked nice but i never used it

great location. easy access to room and pool.

the pool and the pool table were really fun and there's also a piano in case you want to use it

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

close proximity to the beach, a good beach bar/restaurant and access to a gym.

rooms were clean and staff from the desk to the bar were friendly and accommodating

also the gym is located outside from the hotel and to have access to the gym you need someone to walk with

the location was perfect, right on the beach. loved the restaurant and bar downstairs.

location on the beach gay friendly updated and clean great adjacent gym

were wonderful at acclimating our luggage for early check in and check out

while sitting at the adult the pool the staff kept asking to turn our speaker down even though it was literally just me and my

wish they had a spa / salon inside the hotel instead of having to leave the property to get a massage

every part of the hotel was clean including the gym and toilets

very easy to get overrun by one family or group of kids

staff at the pool bar were not very friendly

but clean room, small gym and pool

no on-site gym or breakfast

accommodating the staff was for a very early check in

breakfast, pool, & gym were all located at their sister property next door not onsite

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

nice and very professional at all times, clean hotel (rooms, pool, gym, lobby) no hassle, quick service when checking in or out

comfortable place. good breakfast.

accomodations n breakfast

breakfast was shared at el canaria, for the price difference paid to each hotel, i would expect a

breakfast is the same

walking distance to lots of restaurants, bars, and a casino

is in the center of condado close to casino the beach and like 7 minutes drive to old san juan

working one elevator of two, laundry room closed, don’t have a parking, breakfast is to go

larger breakfast menu.

included breakfast was the most amazing breakfast i have seen

pool area didn't stay open past 10pm

breakfast was available but a little pricey

breakfast

the pool at the rooftop in the old building needs wall painting

even in january the pool was refreshing after paddle boarding

d they never got it to work effectively) and little amenities one

good location, free wifi, free water on your room

while the room was nice, the wifi in it just didn't work

the wifi in the room was spotty

clean as a whistle, extremely courteous staff, well-trained, room service was great

the kitchen is equipped with basic essentials

could use music in the pool area

poor breakfast

the room, views, pool, staff and food were fantastic!

rooftop pool and hot tub

the breakfast is good but the prince is much

there were no sitting at the pool and the comedor staff kept telling us that we couldn’t sit there

not the hotel's fault, but the area is very noisy. i believe there was a bar beside the hotel.

pool was green

all of the above, but the big plus was the swimming pool and the laundromat... a big plus.

the gym was

pool area was awesome as we used it while waiting for our room to be ready

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

hotel is in a good location within walking distance to several restaurants, bars and shopping

there as also a bar in the pool

you can use condado plaza amenities & beach access but our hotel pool & bar was better

pool area was amazing! sat there at night to read a book after the pool closed.

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are tired by end of day

room view, comfort, pool & bar pool, it's location, and pick up for excursions.

kids were hungry, had to get the car and find food to bring back

multiple gorgeous pools facing the ocean, one with a slide for kids and one more isolated for adults, all a quick walk away from the ocean

from the check inn, the staff that was very attentive, the room and what it included, the breakfast included in the room rate, the mini-bar

the room was nice and big, we had the ph, so there were 2 rooms and 2 baths with a kitchen.

roof top bar and grill

the rooftop pool although small was nice and had an amazing view

), and there was a condensation drip that continuously landed on the sofa bed/blanket, which my kids kept informing me of every time it dripped

location was great but,we didn't eat breakfast there not because we didn't want to we just wanted to explore where we were

had a room on the lobby floor - it is noisy on that floor given it is the breakfast area as well as check in area

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

good selection of breakfast food. excellent location.

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

was great - close to where we need to board the cruise ship laundry facility was

on my fourth night there i tried to do some laundry before my departure the following day

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

it is close to where i was working. the availability of a gym.

the gym was small and stuffy

it was bolted down in the lobby in the laundry room

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

the laundry facilities

no room service or free laundry

location, cleanliness and staff, free shuttle to the beach as well as old san juan

working laundry equipment

super he make sure you had all what you needed for breakfast, now let's talk about alex in the bar who makes the best mojito that i ever had, if you ever stay at hyatt house make sure to try

breakfast was cold and lacked taste

it's worth mentioning that we had inquired on the phone about practicing yoga in the hotel gym

we booked a suite with a kitchenette, but there were no cooking appliances, and not enough cutlery or dishes, and the staff

the staff in the kitchen and room was nice.

i liked the roof top restaurant and the gym and the staff.

no kitchen

problem with system. no friendly access to wifi

tv in room didn t work, pull out couch was filthy, wifi didn t work

free breakfast in the morning and free wifi

wifi has a poor signal

clean room , great pool and free wifi

& scan panels on different sides in every elevator; cones at bottom of escalator but not top; no wifi at the pool

wifi included in the resort fee

wifi log on was a nuisance

we tried for hours and never were able to get on to the wifi

the room was very comfortable and the wifi worked well even after the hurricane when not many working wifi signals could be found

limited menu for breakfast but i like it anyway. excellent location.

food and drinks at the wxyz bar was lovely as well

i didn't have time to use the pool which looked lovely! :)

límited things for breakfast

breakfast was great! food was easily accessible. accommodations were excellent!

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the pool is clean and not too warm, even in the summer

the plunge pool was small but great to cool off after walking around all day