more light in the bar area and bedroom

stayed on a saturday night so it’s to be expected but the bar / function rooms were very loud and rowdy until about midnight

food in the bar excellent and a good pint

from the welcome on arrival to the catering and bar staff during my stay everyone i met had a smile and went out of their way to check i was bei g

good food and a nice bar area

breakfast not prepared

absolutely loved it especially with the complimentary breakfast

would prefer english style breakfast however it was a nice change and great selection

didn’t have breakfast room was lovely, disappointed there was no lift.

i would have liked to know what was included in the breakfast.

family in room next to us, started fighting at 2am, their kids were screaming as mum and dad were throwing punches

the girl at reception was phenomenal and the room was so clean and my kids loved it

kids said it was the best hotel they’d ever stayed in!

pleasant outside area at back looking towards golf course

ideal location for golf trip and hotel reasonably priced.

the bar and restaurant was lovely really nice inside and the staff are very welcoming

it’s next to a golf course

i also liked the fact you had a rest and bar lounge attached+ excellent parking facilities

staff

ay from crowded street), good wifi, good breakfast

wifi was a bit weak

window in my room didn't close completely wifi signal was also very weak in my room, it may help to add more access

free wifi worked brilliantly

told about wifi no details left for it in room or password etc usually this info is told when checking in or

nice hotel wifi slow in room

wifi was intermittent at best.

wifi poor

the rooms are spotlessly clean, wifi is decent and

had a good time, very clean , good breakfast, games and colouring for kids at the restaurant, nice people

perfect kids loved very friendly

hotel, staff always really lovely and the breakfast is amazing

comfortable room, late check out, freindly and helpful staff.

great breakfast ud83cudf73

we could not hear any noise from the bar or restaurant below

the breakfast was lovely staff were lovely &

excellent restaurant and food and a great bar area

lovely bar too with excellent beer

there is also a nice bar with great value drinks

to the motorway, very friendly and helpful staff, good breakfast (my kids loved the waffle machine)

ev charging is way too expensive (73 p / kwh) prices not transparent

breakfast was wonderful

good size rooms, kids staying for free, a modern, well designed and well-maintained hotel, a bar menu that was reasonable and handy if you did not want to step out to eat and drink, convivial

plenty to choose from and the waffles were a hit with the kids

separated rooms for family with kids

location ment when you were in you were in,no where really to go at night when you have kids.

risk of injury to kids and people using it

receptionists and very pleasant interacting with her, she was very loving and caring towards my kids and helped us to get fresh water

parking for large trailer and close to my destination

wifi code had to be asked for and was wrongly written down by under-pressure bar staff - only found out after staff had gone home

loud music in bar below

the bay horse was a nice pub, and the bar man was very

the only thing was the noise from the bar late into the night.

the rooms were comfortable and the staff in the bar were lovely

hotel was lovely outside and inside, nice eating area and bar area

safe place to relax in the lounge bar at the end of the day

excellent bar - especially if you're a whisky lover

bar and menu with sport on

cocktails at the bar were so good

only thing i would not change but add , is a spa , pool area ,, i believe the hotel is in the process of having one added

critique would be there was no dog friendly areas in the public spaces and a small section of the bar would’ve been appreciated

number and our name as well as our preferences for meals, they were in the process of building a spa so there’s not a lot to do there at the moment, but it’s just nice to disconnect and enjoy

breakfast was superb

i had asked for laundry service the evening i arrived and was told to bring

staff were helpful the tunnocks caramel logs were great idea and enjoyed very much the laundry was very efficient and was very

from our previous visits and the upgrading of the facilities was excellent, really liked the wifi in all areas

really clean,good wifi fantastic location

super easy check in. spotless room. friendly staff. free wifi x

very good rooms, facilities and staff were excellent. wifi was also brilliant.

poor wifi in our room. a fridge and a safe would have been great.

wifi worked well and there is a reasonable size car park

good sized car park. wifi reasonable. food good and reasonably priced.

and personable place, with convenient restaurant/bar and good wifi, rooms with private bathroom

having usb sockets the wifi was patchy and wouldn t stay connected in the room but was fine in the restaurant

the free wifi is also non existent in the bedrooms only around the reception

ee) wifi

cluded)

wifi was working best in main hall but not so well in guestrooms.

past experienced says bt is very picky about wifi security, and that was probably the problem here

ample parking outside

staff family friendly good size rooms nice and clean food was good and the park was handy for the kids

staff gave the kids some fantastic taekwondo advice before a big tournament which made the stay even more special

staff were really friendly and helpful we asked for a late check out and they were able to accommodate us

the restaurant has a good selection of food too, there is a kids play area and items to keep them occupied indoors too

bar closed early the day we got there at 21

i liked that the room had wifi and tv which i required for my work

wifi had good coverage in rooms

my tv didn t work wifi was weak

wifi in the room came and went, but wifi in the reception area was excellent

we also had a skype interview arranged for the following morning, unfortunately the wifi was not great from our room so i nipped to reception to ask if there was a chance of somewhere

wifi would not work with the password but i rang reception and they re-booted the system which

had alot of trouble connecting to the wifi, tried several times with no luck

had to ask for the wifi code but still couldn't get it to work, which was unhelpful on a business

pillows were not very comfy, too firm. the wifi connection was poor .

wifi could be better

laura was very helpful and arranged early check in for us

friendly staff, allowed a late check out at short notice which was very helpful

the breakfast was cooked fresh and plenty of choice

staff at bar was very slow

expensive breakfast

quietness, cleanliness of entire area and the rooms, friendliness of staff, the gym facility( small and basic, but we did not expect to find it at all), the location( very close

more classical breakfast arrangement

buzzing bar and delicious food

young boy on bar at wedding bit rude to couple friends but rest of staff amazing.

food, our only issue was that the breakfast was too large to finish, a rare fault in a hotel

have stayed he many times now all i can say is this hotel is fantastic very clean rooms the bar is great and the food is 1st class

breakfast was huge & very tasty

i have been drinking beer in the bar since i was 19 years old, i am now

and warm welcoming bar with great rooms

bit awkward getting through the busy bar with a suitcase to check in but i guess that's to be expected

staff couldnt do enough. very helpful. laid back. late check out. very modern decor

late breakfast and late check out a huge plus

the gym was one of the best i've used in any hotel, and the location was convenient for exploring

loved the bar at the top, didn’t get to use the gym

the colorful and tasteful décor, along with thoughtful facilities like the gym, laundry room, game station, and coworking space, made the stay even better

excellent location and very comfortable accommodation friendly staff laundry on site

as if this wasn’t great enough i asked if there was a possibility of a late check out as our flight home was 7

full scottish breakfast was lovely, staff was nice

it all, from reception to bar staff and waiting staff, they were all pleasant and helpful

didn't have dinner but the bar and restaurant are lovely

beautiful bar and restaurant

the restaurant and bar have great food at very reasonable prices alongside friendly staff

very easy going vibe, top breakfast , late check out

gorgeous wee hotel and the bar is quaint and homely

the food in the bar was really tasty too and good value for money

wonderful meals in the bar below

the highlight was breakfast at the bar in front of a roaring fire on a cold morning, which was bliss

however there was an information section on the tv when you got to your room that explained wifi code, check out times, breakfast times etc

the wifi was good, very fast

wifi was bad

wifi was strong and location was very convenient

good wifi too

a very warm feel about the place, i liked the cosy bar and seating area, the room was great too and bed extremely comfy

staff, great breakfast, small reception bar great,great location also an early check in due to room being available which was brilliant

i requested an early check in and it wasn't a problem

staff, great breakfast, small reception bar great,great location also an early check in due to room being available which was brilliant

everything about this stay was perfect and so was the 12 hour bar :)

tv wouldn't link up to the wifi so i couldn't watch netflix or anything and didn't want to go ask for help as it was late

lot of dust in the room, wifi connection to the tv was rubbish and couldn't watch any tv as it kept skipping and lagging

the room had its own wifi connection

the staff were very friendly and the the room service was amazing.

the room service and theme was brilliant

the laundry was small and lots of ppl were waiting for their turn

tò the station and bus terminal wide reception and lounge there is the bar but not thé kitchen ( if there was a kitchen it world be perfect) elevator large rooms maybe lessa toilets

laundry system was a bit fiddly - you had to download an app and load money onto it as the tablet

there are laundry services on premises [ 5pm to 9pm daily; £2 wash £2 dryer - payment by card only ]

no breakfast available as kitchen out of action ud83dude15 location was good

rsonal preference)

i couldn't find any safety or welcome information in the room, or any wifi code

room is a little cramped for space, and wifi is really poor.

the breakfast. good wifi for work requirements.

wifi

comfy beds. good choice of food for breakfast.

central location friendly staff good breakfast

restaurant and bar available and a great serves a great breakfast

had requested an early check in as i was traveling most of the night and i arrived at the hotel pretty tired but

location perfect for us, facilities great - ice in corridor, bar on site etc

packed breakfast cos we left early. reasonable coffee from machine. fast wifi.

wifi

and drinks as it was our anniversary, free tea and coffee and fruit all day and free pool table, wifi was

decent sized twin room, comfy beds, free wifi, friendly staff

friendly stuff, great coffee, free wifi, breakfast included in the price, great location, clean rooms

great location, next to train station , friendly staff , staying 1 night 2 adults and 3 kids

i didn't have teh kids with me, bt it would ave been aditionally problematic if a toddler was in the room

a junior suite was upgraded to a studio suite no charge was a great deal for us including breakfast room was excellent everything about our stay was

there were excellent bar and restaurant facilities in the hotel so there was

the price of the drink is expensive could see why bar empty

the air conditioning units outside the window very distracting, plus we could not get very good wifi reception although it showed as being available on my phone i could not use

unfortunately neither myself or colleague could connect to their wifi.

wifi, location, lounge, drinks

wifi

never used the wifi as 4g was strong

early check in and very helpful staff.

good service in the very comfortable bar and the amazing tasty plentiful breakfast the next morning

rooms are spotlessly clean and we made use of the bar in the evening before bed and breakfast was also lovely

being broken was slight pain since on 3rd floor and kids with bags

breakfast was delicious price was amazing location great helpful staff early check in

wifi was terrible, stopped trying to use it in the end

wifi coverage in the room was a bit patchy, but very usable in common areas.

you only get one hour of free wifi so i had to use my 4g.

good size room, comfortable bed, good wifi

wifi is unfortunately down on my last day of stay as well as the lift condition is kind of old

fabulous breakfast on new years day

they explained everything we needed to know and were great with our kids

location, kitchen facilities, 9n first floor, quiet

having the kitchen was a definite plus

the kitchenette was a great addition

good wifi and simple to connect to

wifi not clear where it was

the tv wifi wasn t connecting so i couldn t put on youtube and netflix when it said i could

wifi fast enough for remote work

rooms are smart and clean and there's a good amount of public space with good wifi for working/relaxing

we did book for the spa but somehow the dates got mixed up!

no bar atmosphere at all! big empty space going to waste! a pity

it was good to have a gym but could have offered a stationary bike.

only difficulty was saturday night, bar across from our room was very noisy, people and music loud

booked the wellness suite and managed to get the spa to ourselves for the hour

location is perfect and the breakfast choices are very good; wifi connection is great too

rooms were clean, nicely decorated, the shower was great, good tv and wifi

free wifi which was good

wifi in room was a little hit and miss.

wifi could be better

the staff were lovely and accommodated our early check in and also authorised a late check out (gary on

early check in

clean and convenient and good staff and early check in

of a miss without the bar and restaurant however cannot be helped and did not massively affect our visit

would have enjoyed hot drink facilities in our room and the prices of the drinks from the bar were extremely expensive

everything - great room, wonderful staff and 24/7 bar and food facilities

breakfast beautiful choice and quality of food, gorgeous display of the breakfast bar, very attentive staff behind the bar making your favourite cup of tea or coffee which is

food and bar both met our needs late evening after nights at sporting events

would kick you out often), which led to some of us

slightly dated but had all extras, easy wifi

fergus was able to connect my devices to the wifi

this time wifi reception in room was very weak

poor wifi

nnot remember his name but he is glaswegian) helped a lot with the faulty wifi connection and move between rooms

the room was a small one which was perfectly comfortable for one evening's stay, and the free wifi was easy to use and reliable

e under more negative) and was also such a nice and

the concierge

if a room had been made out of a store room or something) and the wifi just didn't work

the room, the shower, the bed, the breakfast, the desk, the wifi, the lighting

wifi coverage is extremely bad. i was here for work and it proved so difficult due to l

wifi did not work causing me and my partner to use our mobile data to stream netflix

breakfast is amazing. quiet rooms. good wifi. lovely meal in restaurant with our family.

non existent wifi. bad smell coming from the bathroom sink which was never rectified

great location, excellent room, wifi/tv superior to any other hotel and a free rubber duck!!

beds, well located, parking in big ncp next door, gym selling day passes next door, fast free wifi, pretty perfect

clean, spacious room, very comfortable beds, good quality toiletries in the bathroom, good wifi connection

the wifi was really fast and it had sky sports so i was able to watch some pl matches during my stay

wifi was free and worked very well

the wifi was awful, none of my devices could keep connected. couldn't even use facebook

wifi was intermittent in room

the only negative is that the wifi did not function, neither in the room nor in the lobby.

wifi only available in public area, not in bedrooms.

wifi reception was very good

clean, quick early check in and right in the town centre

incredibly cosy bed, free early check in and late check out (12pm)

we got complimentary late check out & this was so appreciated

great to have such a late check out at 12 even though we left

room was great, and the bar service was very good at handling my request for ginger slices for my gf who was having stomach

excellent choice at breakfast

very comfortable beds good location plenty of choice at breakfast staff are very helpful

lovely bar area

would have been great if the hotel have coin / self operated laundry as the next available self operated laundromat is a distance away

he was great with the kids and definitely made our stay memorable for them

the air conditioning was very loud and the wifi

the wifi didn't really work, there was no water provided with the room

wifi was quite poor. no minibar for cold drinks etc.

water pressure was not good at all. wifi was weak in the room

free wifi

24hr gym available which was great

early check in not permitted

staff were friendly and nice little gym too

that i paid £20 for early check in when the room was ready anyway

breakfast offered

wifi not the best for doing work

the free wifi facilites were easy to connect to. additionally it was in a good central location.

fast wifi is available too free of charge

workstation and wifi excellent to work remotely

also wifi didn't work but that was apparently an issue in the

staff did not agree for late check out even for 11am without paying £12 extra

the late check out option (£10 extra) was easy to book and well worth

option for 1pm late check out

only one room key worked we paid for late check out and was woken by cleaner at 11am

the blind was black out which helped keep the sun out in the morning concidering we had late check out

pretty place, loved the bar with food service 24-7 downstairs, everyone was very very nice, very clean everywhere, loved

location brilliant, nice staff, room, bar area, all very good standard.

staff particularly, the cleanliness of the whole hotel, the quietness at night, the breakfast and bar food

for breakfast they need to provide sugar free juices and syrups for waffles

excellent friendly staff. reasonably prices 24 hour bar onsite. central location

wifi was a bit hit and miss but maybe that was a bonus to help us relax more!!

when we asked about wifi we were advised you had to be a member only to connect

amazing bath , amenities, good wifi, good location

wifi kept dropping out intermittently which was a real issue giving i was attempting to watch shows

slow wifi internet speed

bar was beautiful and room perfect

the hotel was lovely and breakfast was amazing.

& friendly staff from reception to bar to cleaning

staff room bar location all fab fir our needs

i arrived late and left early boxing day so can't comment on breakfast or evening meal but my twin room was super spacious, immaculately clean and comfortable

the music by the bar in the evening could be mixed.

they have gym too which is hardly used

all the staff were very friendly and helpful, allowed early check in and offered to store bags on check out

there is a gym but i didn’t use it

comfy bed, complimentary treats, beautiful breakfast, fabulous service, great staff, everyone of them i met were so pleasant

for quiet room and got very quiet room free wifi very clean room very helpful staff breakfast and ambiance excellent fantastic value for money

wifi worked well

the ac worked well, wifi was fast, and the staff were cheerful and welcoming

amazing staff rich breakfast clear place coffee, juices, fruits all day available wifi lobby

excelent location! great breakfast!! good wifi

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

very comfortable quiet central location with luxurious rooms and excellent wifi for an international business meeting by zoom

big comfy bed, good tv, wifi, great shower, a great hotel room and the staff were all really nice

wifi not secure

staff, good location, nice modern hotel, good wifi

balloons and pictures for us arriving so that it remained a surprise x gave us a complimentary late check out too

free good wifi

the wifi connection

m and also very weak or no wifi coverage in my room as i have been given the corner most room on the top floor

wifi wasn t working or very very slow

wifi very slow, disappointing

t requiring signing up for something)

neat maintenance and high speed wifi

the wifi could have been a bit quicker but i managed.

excellent value for money. nice and clean. wifi is very good.

bad wifi reception

one staff member helped me sort the wifi on my child's medical device

fresh towels, centrally located, big sized rooms with huge comfortable beds, big tv, free wifi

the desk and free wifi was a plus

own issue in that part of the hotel) and we

nice furniture - huge comfy bed - nice view - breakfast is ok - great location - very good wifi - nice

wifi worked after 4 hours be never reconnected after i re-entered the building.

next to the main shopping centre plenty of free car parking the room was quite spacious free wifi worked well friendly and knowledgeable staff good value for

the room was spacious with a tv and good wifi

wifi was excellent and easy to access

food was ok, good views from the restaurant, plenty of parking, good wifi

free wifi and lift to all floors

wifi not great but everything else great

good standard of wifi

wifi worked fine

the room service was prompt and the wifi was great.

paying 10 for wifi in this day and age. especially considering the price of the hotel.

wifi is great , pool is ok , steam room , sauna good , food

the wifi was not working at all

wifi was free and we didnt have breakfast

no free wifi in room

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location, this was was perfection for

no laundry facilities but this is a very minor point.

a laundry room or a place to dry wet clothes would be nice.

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway station are a stones throw away

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

owner allowed me to do an early check in to drop off my luggage in the accommodation while i was waiting for my room to get

the bar lacked atmosphere and poor choice of beers on tap

we did get an early check in at 3pm

receptionist and helped with early check in

at reception very friendly - early check in accepted , rooms spotlessand very comfortable

the attraction places no free parking but they offer discounted rate for the parking fees allow early check in equipped with

cinema next door and casino across the car park - we didn’t go so couldn’t recommend/comment on that

the breakfast bar was also good if you wanted a light snack to start the day - free coffee and tea too

great eating, casino, bowling,

also the bar was opened late and all drinks were chilled

good supply of breakfast

was no straight way from the room to the bar you had to walk around the building to get the bar with was no biggy but it would have made it

even treats on bar and bowl of water brought out without us even asking

late check out and breakfast time

very quiet place, very good breakfast from the bar menu, perfect coffee. highly recommended!

the bar was very nice clean comfortable staff very friendly

spa bath was epic. plenty tea and coffee too

our room was above the bar. fortunately it was a mid week stay & the bar closed at 10pm

– food was fine, however kids only allowed there till 1900, this wasn’t mentioned anywhere

a big thank you to brook who was so kind in facilitating a late check out,much appreciated

very helpful and friendly staff, very accommodating with early check in etc

made to feel welcome and very good early check in so we could spend the afternoon in the city the day before a wedding the next day

lovely wee bar next door that serves nice food

didn't use bar in hotel but looked welcoming from outside nicely lit up at night

lack of a lift and bar facilities.

there is a bar underneath part of the hotel that played music

booked taxis etc for us and gave us an early check in to allow for getting ready for the wedding we were

very close to secc. great atmosphere. lived the foer and bar area.

very modern, clean and nice hotel. good usable gym.

location, fun atmosphere and late check out

great to have a gym, pool table, table football and a photo booth too

check in reception staff bar staff very helpful very clean rooms nice touch with a welcome

the breakfast is really good too if you opt for it, which we did for one day

food was lovely however i wish there had been a little more choice on the main menu- the kids menu was excellent

excellent position and great breakfast

was embarrassing for all involved, however staff added complimentary breakfast for myself and kids

family room is a combo disabled room, not a good combo with kids as alarm strings everywhere

my husband didn't like the bar bill!

i requested an early check in and i was so happy that this was available

great to find laundry facilities

a good car park with several ev charging points

reception, bar & housekeeping staff all friendly and helpful 5*

as clean and stylish, perfect for us and our dog breakfast was amazing

location and early check in very grateful for the early check in

member of staff at sky bar was a bit off when we asked if we could sit on couches and said they were all booked

in roof top bar not very pleasant

the sky bar open and no ability to access the sky bar from your floor and having to get the lift to the

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

good breakfast...and early check in...

great breakfast!!! local park close for kids.

the triple room is perfect for a single parent with two kids

the area is also packed with nice places to eat and drink, and a park to walk or let the kids play

girl helped us out with an early check in.

get wifi in our room (well it was very intermittent) (-)wifi code written on paper when room key issued (+) wifi was fast (-)wifi would not work in dance studio (-)wifi....it was useless! (-)very weak wifi (+)rooms are comfortable and clean. wifi is good room service food was good. (-)wifi was not found in the o2 net (my husbands bt nrt had no problems), wifi wesk in our room. (-)menu choice in both bar and restaurant the wifi is good, free and powerful, however if you are using it for work with a vpn connection, your (-)wifi was a bit dodgy and i had to it in the corner of the room to get a reliable signal strength

big spacious rooms, access to gym and pool. bar open till later

needed a couple of days break from the kids a 6 months old my wife said that she loved the quit ant time to our

gym and spa

swimming pool was great for kids