brilliant bar downstairs (bernie mays) with fab entertainment

the owner text me about early check in and stuff like that really nice man who makes you feel at home in the place room was

& spacious room, minibar drinks were liked by the kids

for 3 nights in a suite as there were 3 adults and 2 kids

been staying on the 1st floor and were witnessing a football game from the bar downstairs, so the soundproof is quite poor

the price i paid, i was really underwhelmed by the facilities, a kettle, but no sink in the kitchen, bathroom sink was too small for kettle to fit

small kitchen with no sink

photos on here suggest there is a kitchen area - there is not

was up for scratch, dusty, black mould, shutters are down, can’t open windows, no kitchen facilities, no plates or cutlery, stinks of weed and people playing loud music and swearing

room did not have kitchen as per advertised

fast wifi

very warm room comfy beds soaps towels ect free wifi

breakfast was really nice and staff were so friendly

excellent breakfast and we ate in restaurant which was really good value

owner - 10/10 staff - 10/10 rooms - 10/10 bar - 10/10 breakfast - 10/10

breakfast was very very nice

bar area for a drink in the evening

who went with us supports liverpool , it was like all if his christmases had come at once, the bar area is amazing, staff really friendly

the kids loved the shuffle board so did the adults lol

excellent bar and outside area

lfc themed bar with memorabilia and also in the room and dining area is great for a true red fan

everything, location, spotless hotel, fab staff, jamie in bar too, memrobelia all around

with wifi connection at 1st but got there in the end

for no hair dryer, remote or working wifi they were apologetic but it should have already been taken care of before we arrived or

free wifi - decent connection

water in the rooms, wifi was weak, impossible to get a taxi reservation for pick up from this location, i nearly missed

i had to go down just to ask wifi password

stay, convenient and very helpful and informative mr michael, clean room, kitchen have all you need for breakfast

it has a perch to sit around and enjoy the view and with kitchen which helps a lot

out door accessibility to kitchen

the kitchen was also stocked with free basic breakfast

the kitchen clean and everything you needed the room i had was comfy and adjoined to the kitchen fab

clean modern . allowed late check out and let me check in early as i arrived early from belfast

arrived slightly early for the room so were shown through to the bar and received a complimentary glass of prosecco each

in our room (though,must point out at one point we did ask the young lady who was running the bar if they had coffee & she kindly offered to make us a cup but she looked abit run off her feet

music in the downstairs bar on the saturday evening which could be heard in our room, with young kids a possible consideration but it caused us no bother and we would definitely return

cracking bar downstairs

kids felt really comfortable staying there

about it was just perfect, the staff were amazing so friendly with us all especially my kids i would definitely recommend staying here

the hotel catered for different tastes and my kids enjoyed the variety that was on offer

the bar accommodated our needs and breakfast was amazing for a hangover

the whole place was lovely.the bar was really nice.

very friendly staff that facilitated early check in and left luggage storage

lovely bar and rooms were very clean and well maintained

and accommodating our early check in due to early flight even they gave us a better room that ours ease of access with

room in a great location for the liverpool match and the bar staff and people in there were so welcoming, special mention to the cleaner she was lovely hope

bed comfy, great location, spot on for the football, parking over the road x pub downstairs, bar staff, lindsey i think was lovely

i loved the liverpool memorabilia, the staff behind the bar were brilliant.

staff gem of a pub/ restaurant plenty of staff behind bar for the busy football days

staff, the bar downstairs is great

welcome, clean property… access to bar easy and great food and drink selection

very good value for the money and very friendly staff, same for the bar and restaurant

staff behind bar were so friendly and welcoming

wifi good

free wifi

wifi was locked but stay there and staff the lady who was there is very helpful

wifi did disappear fully for one day but to be fair, there was someone there trying to fix it-

and i am sure they don't provide these facilities for instance mini fridge microwave and free wifi

asked for a late check out and they didn't mind,, free parking,, really excellent value for money

the bar only opens on match days, but it was clean and the toilets were immaculate

pity the bar or lounge area was not accessible

) was able to use the bar after the match

page shows a bar and it is advertised as a hotel and bar, there is no bar to my knowledge

there was music in the bar but i didn't really care as i prefer people to have a good time

wifi was so bad that it keeps disconnecting every now and then

staff r great food is wonderfull clean and comfortable good wifi

good location and car parking. goof wifi. bar meals tasty and good value.

arrived late, so this

wifi connection was pretty poor, our toilet had a weird smell and sometimes the water was leaking

after unpacking i went down to the hotel bar and again the service was excellent

prices at the bar i was surprised with, not doubled the priced like some hotels

excellent breakfast, beautiful spa facilities, spacious coumfy bedrooms.

everything was perfect. very clean, spacious, quirky. ev charging was ideal. location excellent.

bar and all the memorabilia was fabulous

no breakfast available and neither was the bar open

however they could :) we were early and they allowed us to check in an hour early and use the bar access without any

lad on the desk was great, arrived a bit early and accomodated me and my friend with an early check in and upgraded me to a double room with

the bar offered a fairly decent choice of beverages, but the staff had no till to tally up the cost of

was no breakfast available and no bar

so clean and tidy! great breakfast options and snacks! hosts where fantastic so helpful

the kitchen well stocked, breakfast generous and location perfect

the shared kitchen has an assorted array of drinks, snacks, fruit and cereals, that can be used at any time

rooms are spacious, warm and comfortable the bathrooms and kitchen have everything you need and are clean and

tidy, easy to get into town, plenty of coffee and goodies and good choice for breakfast

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

com and through the welcome pack left on the kitchen counter

property and decor, staff couldn’t do enough, was offered complimentary breakfast which i didn’t expect

not good choice for kids

bar and dining area very clean and comfortable

the staff were excellent, the bar was so lovely with pool table, great hotel

staff were lovely too and the bar is a hidden gem

very good breakfast, for free, like a preasant, for everybody.

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

value, clean room, friendly helpful staff and a decent continental breakfast

we didn't have breakfast

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the most amazing friendly staff , will defo be using this hotel again … massive

the wifi was poor

friendly, comfortable bed, good wifi, nice shower, great choice at breakfast

the loss of wifi. the signal kept dropping

was a non event, poor taste, just over a cup full provided :

extremely friendly staff who are very engaging. nice en-suite room, good wifi

lovely room, good wifi for working

wifi wasn t great

spotlessly clean, civilised, good wifi, great team and a top breakfast.

comfortable beds, clean, solid wifi and just an all-round enjoyable stay

breakfast was excellent - the way to the center some minutes only the internet - wifi

clean great staff great location good breakfast

great location beds were a bit hard. gym could do with higher weights

we booked lunch a few weeks before we arrived and requested late check out

they allowed us early check in as our room was ready

great location apart from noise off xmas market christmas songs none stop bar humbug

location, room, bedding (huge bed) wifi, tv, access etc. all all you would expect from rb. (+)hotel, clean, great views, helpful staff, perfect accommodation, wifi accessibility easy too (-)wifi kept dropping out... as did my 4g signal.... very annoying but overall a great hotel. (+) son said wifi was excellent (+) the wifi worked really well (+)the staff were great as was the room wifi tv etc (+) room was a good size and comfortable with all the coffee making, wifi and other facilities i needed (-)wifi was broken for approximately three days during our stay (+)free wifi was great (+)big bed, good wifi, clean and simple. lovely gym too.

breakfast was delicious, room was lovely

confusion over what was available from room service and cost

late check out

fantastic selection for breakfast.

wifi was slow at times, shower pressure a little low

wifi was a bit temperamental.

free wifi throughout stay

no towel heating rack.no welcome pack with wifi details.only two large towels.

wifi. couldnt adjust air conditioning.

doing up, musty smell from bathroom, toilet handle dodgy, no information book in room regarding wifi/tv/hot tub instructions

wifi was not working which was inconvenient for a business trip, no fridge or bottled water

heating was broken. they did bring us a radiator for room. wifi was terrible.

wifi did not work

the tv was big enough and warm wifi

early check in as was going to a show at 7pm and had a meeting at 12in liverpool check in is 3pm

swimming pool, no quiet lounge area for a chat and drink

room was great for 5 of us and kids loved the jacuzzi bath as well

shame we asked for early check in, still waiting around after 3

allowed us to leave our bags in at 8am and early check in…which was a life saver after our horrible experience with our previous

bit tight around the area off the breakfast but otherwise everything great thanks

liked the unusual reception arrangement with no fixed desk, the bar and restaurant the staff were all very friendly, attentive and helpful and we would definatly

in office not too clear and had to wait at the bar until the staff member was free

staff were rude asked for early check in was willing to pay told

reception area and bar lovely decor

wifi was awful in room 1410 and the view from the room is a wall

wifi is absolutely poor.

everything was extra cost - parking/wifi/breakfast/swimming

lots of facilities in the room, wifi, tv, toiletries, iron and hair dryer

the wifi was difficult to obtain.

we were engaged in research so the free wifi was a bonus

hotel was good value for money, clean, friendly staff, large car park, good free wifi and restaurant

the wifi the staff were cheerful the space

wifi signal poor . pillows poor but didnt ask for replacements would stay again

large room, good size tv and good wifi

wifi good, comfortable bed and clean linen

good wifi excellent reception and housekeeping

the free wifi had good strength and very little lag

also no wifi signal in the room

good wifi

free wifi

wifi should be free and much faster

didn't eat at the hotel or use wifi so can't give an opinion

wifi was pretty good but i suppose could have been slightly better but it certainly wasn't enough

lovely view of the city and free wifi and breakfast was amazing

may have been because we stayed in a basement room with our dogs, but we found that the wifi cut out frequently; which meant we had to log back in pretty much every time we used our

no wifi information and no breakfast details in the rooms.

shame wifi wasn t working

the wifi was a little ropey

room is a lot bigger than expecting, wifi worked well and there is a desk in the room that i was grateful for as working

they allowed for an early check in, asked the morning before checking in

location unbelievable value for money £8 24 hours parking couldn’t ask for more and got an early check

drinks at bar slightly overpriced.

where very expensive at the bar and feel there would be more people there', giving the area a little more atmosphere if the

is brilliant fantastic little cocktail bar next-door and all the staff are very helpful

paying for wifi

wifi was disappointing

jacuzzi not functioning. window draught. small wifi in bedroom.

wifi poor and i needed it to work

that you have to pay for wifi

bar was good with discount if you were a guest

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

good location, excellent wifi, fridndly staff, nice bar and clean

good bar prices

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

wifi in room wasn t great

are excellent, large room, well-furnished, comfortable bed, modern bathroom, tv and good wifi

very clean. wifi was good. overall comfortable and safe.

area facilities in bedroom free wifi

wifi was poor enough,

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

they have took away the bar from the hotel which is a pity as we wanted to have a drink and watch a football match

the bar wasn't open ud83dude02

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

perfect location. big room. spa bath was great.

- the cocktail bar was advertised but wasn’t open while we were staying at the hotel

wifi connection v slow and that needs to be more reliable and consistent

wifi was fine

poor wifi on 5th floor

signing in to the malmaison wifi - i was obliged to tick the 'terms snd conditions

fast wifi

wifi was also good

wifi was not working, there was no desk in the room to hold a laptop

wifi didn't work

good wifi and location to be fair

was noise until late but we did know to expect this obviously being above an irish bar but the room and beds were comfy and didn t bother the kids at

location and staff offer me laundry for free and early check in

loved it staff are great clean rooms bar has great staff as well deffo 5 **

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident happened for being a small women she handle the

the comfort levels are good and i always feel looked after by the staff in the hotel and the bar

friendly staff and locals in the bar below

liked the early check in already available at 13 as had a game to catch at anfield

friendly staff, early check in and very clean.

was way too hot and stuffy and right outside our window was a kitchen vent going off all

bar in the reception area with a variety of drinks staff very friendly and couldn't do enough for

a takeaway shop and unfortunately our room was right beside what i assume was the back of their kitchen

we're really friendly and their bar adjacent was such a good place to spend your evening

the staff are more than lovely and there is a great bar attached

bar attached, so homely, loved it

the staff connected to the bar and rooms couldn't have been more helpful

we were staying for a friends surprise birthday and asked for decorations to be displayed in the bar which was no problem for the staff and they asked if there was anything else we needed help

large bathroom with full bath, a full kitchen (complete with cutlery, dishware, utilities, washing supplies, the whole lot

great having laundry facilities

free gym facilities

is well situated and the room was a nice size with a kitchenette and a fold away bed

the room has a little kitchen the building has laundry and gym!

wifi good

noise from the lift was annoying in room 211.tv and wifi was unstable

the wifi

wifi didn't work, reception staff were not overly welcoming

everything from where to visit in the city to the wifi

late check out was poor only got till 1 and was charged 15 pound, was waiting all day to get my

local car park with a discount ncp late check out available for a small price

gave us late check out/early check in for free as it was a birthday group

charges for bag drop with in an hour and extra charges early check in, no coffee and tea facilities quite confusing finding the room had to go to 1st

didnt like fact we had pay £15 on top of cost for early check in even though room was ready , an leave ur bag it was £2

weren't aware that there was no kitchen functioning at the hotel when we booked

bar was closed but this is to be understood, our visit coincided with the corona virus

com overcharged us and manager messaged to say a refund would be ready at the bar for us

the hotel was great, with a fab bar and great location too... with lovely staff

tells me even though there’s a camera point straight at the room door it could pick it up kids running up and down corridors all night dogs roaming about the

early check in from work

room was just down the hall near the breakfast/ bar area was brilliant located near city

early check in was a issue, had to put my suit on in the disabled toilet

friendly staff, lounge area in the bar was very comfortable, rooms were gleaming.

called for an early check in and were told it would be ok from approx 12

great wifi according to the kids and we were nicely located for the albert dock and the city centre

while using the meeting room with our team, the teams call repeatedly cut off on the event wifi, with a speed of less than 1mb down

nice lobby area, free wifi and good restaurant facilities. bathroom is a decent standard.

wifi available, close to centre. parking at night was a bit hard to find - 14 gbp for 24 hours

the room is very good size, wifi connection is brilliant

didn't have any wifi even though i really needed it

wifi is poor in my room.

lovely breakfast rooms clean and comfortable staff were brilliant wifi great

wifi requires you to re-connect and re-enter password every day. it is a minor thing.

the coffee could be better; the wifi was a bit slow late in the evening;

they also let us have late check out

also being e-mailed the day before my trip with extra charges for tv,early late check out

was a perfect little room to spend the night, you no longer have to pay for tv and £10 for a late check out was brilliant, contrary to other reviews i've read we had no problem with space in

even gave us a free late check out

all in i paid £50 for the room, parking and late check out until 1pm

great kitchen facilities provided

location, great kitchen and bathroom facilities, and nice large communal area with plenty of seating

the living kitchen dining area is quite spacious

no sharp knives to cut fruit and meat with in the kitchen.

can’t fault it - maybe put a tea towel in kitchen ud83eudd37‍♀️

all the things i wanted to do, the staff were friendly, the christmas tree was stunning and the wifi perfect for my

dodgy wifi

location, room size, cleanliness, wifi, huge&fluffy towels, big bed and very comfy pillows

wifi a bit slow

room info on wifi codes

wifi didn t work

terrible wifi and very noisy.

the room had it's own wifi so you never once felt like it was struggling, the staff especially rachel was really lovely

wifi could have been more reliable

wifi did not work even after asking reception for help.

it was a little noisy above a bar but they did provide ear plugs to help with this

late check out at 11 was brilliant and they do breakfast in the pub

in the heart of the city close to all the attractions liverpool 1 and matthew street lots of bars and restaurants around but enjoyed the bar attached to the hotel lively and live

had dinner in the bar below (the best steak and guinness pie i have ever had wow

discount for breakfast in the bar next door was a lovely touch

bar also has lovely food with a breakfast and pool tables

lovely and clean good location and very good breakfast . staff all friendly will stay here again

breakfast exceptional

great breakfast and a good bedroom room and a very comfy bed also the staff were great

hotel is only a 5 minute walk from lime st station - the staff were really friendly - breakfast was good

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

location was excellent. late check out big bonus too.

late check out time of 12

the wifi was a bit slow but really got no complaints at all

has a tv, a large cupboard to hang your coats and place your luggage and free wifi

very strong wifi, free

good wifi, comfortable beds and decent bedding

very clean, uber comfortable, great staff, nice shower, comfy bed, speedy wifi for work

allowed early check in and great location

welcome drink a nice surprise comfortable bed late check out no problem

we where offered a late check out free by andrew i think his name was

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

esumably because it was in the basement)

signal and couldn't get the wifi to work, probs are own fault tho cos we didnt even ask how to use it and were both thick

location comfort cleanliness and free wifi in the room

we didn't have wifi in our room

the only bad thing is the weak wifi in the rooms.

the rooftop bar was fantastic to sit and look at the view

the door bar between the bedroom and bathroom was bare and my husband caught his foot on it,

stay the spa bath amazing ud83dudc4f also huge big enough for 2 people the place amazing room huge fantastic

fabulous with the children, one issue with the room and given a different room instantly, spa bath was a massive hit which the children loved, walking distance to everything we needed and

my kids loved the hot tub ..and how big the room was.

my husband and i were doing one night away from the kids in the city

we were in the penthouse which has 4 double beds, but in the small kitchen area only 2 bar stools and 1 two seater sofa

we had a cocktail at the bar and was informed of the best food spots to try and bars, their thai restaurant is closed on

spa bath was very nice

could be hand soap in the bathroom/toilet and a kettle in the kitchen

no wifi..... very dissappointed!

hotel room clean and wifi available

information about how to get the wifi

bed was comfortable free wifi i would recommend the hotel to my friends

really unreliable wifi. very irritating as it was one of the reasons i booked the place.

early check in, friendly staff, ability to leave our bags in reception on check out day

great price, good room and breakfast was perfect

super comfy bed. central location. friendly staff. good breakfast.

don't eat breakfast (not a morning eater) my girl loved it though

late bar for a nightcap was also welcome

great location, good size rooms, small but well equipped gym

late check out option was ideal

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

the hotel bar is relaxed, friendly and food/cocktails/live music is not to be missed

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

the kitchen have full set

worked well having the extra space for the kids

properly stocked with kitchen stuff, 2nd apartment not properly stocked need at least 4 place

very comfortable bad. big room. good kitchen furniture

all facilities given in the kitchen and bathroom

wifi wasn't available for the whole stay - error message 'no internet connection'

more importantly the wifi was very erratic and slow so very poor for a 4 star hotel pertaining to be good for business

excellent wifi

wifi connectivity could be improved.

in my room did not work and neither did the wifi sadly