location was perfect and having direct access to the pool from the room was exceptional

and i think it advertise breakfast

hot tub wasn't working and they didn't have breakfast but not an issue

been staying here awhile now and loved that the new owner started having breakfast my rooms have always been clean and staff has always been friendly and helpful and the

no breakfast served. very quite, no loud noises

parking was extra

parking was very convenient

the parking spots are in front of the room and wider then normal which i loved

the parking and internet were free

easy access and convenient parking at the door

location for the event we we attending, breakfast, nice staff, plenty of parking (not for trailers (+)location, breakfast, room, parking, price. (-)parking for access to the back of the building wasn t ideal. (+)staff assisted me with parking, allowing me to park my truck & trailer behind the hotel in the grass where it was much (-)parking lot is a bit small if your traveling with a motorcycle trailer but we didn't have any (-)parking, we had the room on the end. some on motorcycle took our spot. had to park in front. (-)wasn't alot of parking on that one side

breakfast was very good

breakfast was excellent, staff very friendly & professional

there was no room service/linen change

no staff to open pool no staff to open gym

smooth check in and out. perfect location. pool was nice.

the pool was small but the kids had a great time in it anyway

we especially enjoyed the balcony mountains view!!! very nice pool too.

liked that the pool was open and looked clean (though air temperature was too cool to get in)

we had a small kitchen in our room

pool was saltwater and so clean

cool setting. comfortable room. good location. clean pool. nice helpful staff

location, property was beautiful, loved the salt water pool

my entire family was unplugged. the kids loved all the nature and events around the area.

very unique experience, kids kinda like it.

we traveled with our teen kids and had to get two tents and at around $600 for the night, it was a bit much

pool is very small and the design with a shallow top tier separated from the not all that deep

small and the design with a shallow top tier separated from the not all that deep level setup the kids to jump from one of into the other

pool/hot tub is great

pool is at the adjoining property, rooms were not ready at check-in, and be sure to wash any dishes

kitchen was huge and great lay out

bathrooms on both floors/full kitchen/laundry facilities

the staff takes special care to provide visitors with everything they need in the kitchen and elsewhere

we really enjoyed the peace and quiet. the 24 hour pool was great as well

loved the space inside. laundry room, and the kitchen is great.

didn't like having to go down all the stairs to get to the pool

let me have a late check out

pool was cold

the pool was extremely cold.

no pool

the breakfast and the pool were fine

the breakfast staff was super nice and funny

the fitness center was minimal and the tv didn't work.

breakfast was minimal cereal and bagels. overall good for the kids.

front desk folks were friendly and helpful. the breakfast was wonderful. close to downtown.

needs hot breakfast again

it was great to have a place to sit and talk while the kids were asleep, with the wonderful creek sounds

pool was great

great laundry

clean and spacious. breakfast pool area and sweet staff

breakfast was on point room was clean and comfortable

very thankful for the laundry room on site as well

breakfast could use some hot food

location, best continental breakfast i've ever seen offered with both adults and children happy with large selection

breakfast was great. staff great. location perfect.

the staff are very friendly and breakfast was great too

the breakfast was exceptional

hot breakfast

water in the pool was cold

we had the pool to ourselves

breakfast, parking, clean, friendly staff, close to everything

room phone didn't work tried to call the front desk 8 times an never got to swim in pool because water was really

breakfast area could be bigger, very crowded, and didn't have many healthy choices for breakfast

the continental breakfast is great

breakfast could be better for what you pay. dining room was to small

the breakfast was great but area to sit in is a bit small

we had the breakfast and it was just enough and a cute cabin setting

our room had an awsome view from the little front room that had the spa tub in it

the pool was lovely and had a great view

working on the pool when we went swimming

also, the pool was great

we loved the jet spa tub in our room, it was amazing

the rooms were large and they had a table for the kids to sit and eat their dinner

i did not like about this stay is there was someone smoking and drinking in the pool area while kids were present, i went to the front desk to let the lady know and she wasn't no

rooms were very large and beds were comfortable we had a suite so it was great with the kids having their own

friendly staff, clean rooms wounderful pool will stay again, rates great

need some air circulation in pool area was extremely hot sitting with kids in pool.

they allowed me a late check out until 12:00 beds were comfy, tv worked, balcony was nice with a couple of chairs and

know it’s not feasible due to no kitchen, but wish there was more breakfast options

location great. parking easy. comfortable bed. spa tub awesome. fireplace cozy.

the only negative was breakfast was only pick ups and nothing big to make you full.

age of room, balcony, overall cleanliness, pool, eating in the kitchen, parking, elevator

staff was exceptionally friendly and helpful. the pool was nice. breakfast was great!

great location. breakfast included

not a big deal though, the kids used it a lot anyway

were on the backside facing the pool, so we got the sun coming in through the blinds on the door to the balcony

the chlorine in the pool burned my kids skin.

foul mouthed guest in the pool yelling profanity at the top of their lungs i couldn't take me kids to the pool a couple of

indoor pool , and the location it's in gatlinburg

location was great, laundry facilities were very convenient. price was reasonable.

the mattress on the sofa bed was horrible, my kids couldn’t even sleep on it

i get stuff happens but alert people especially if they have kids and that’s their main purpose of being there is the outside pool

needs more parking

clean; okay breakfast; good location with ample parking

good parking, nice view, very good breakfast

coming from a 7 month pregnant woman, the parking was great and walking distance was very nice

size of room, free parking, great breakfast, friendly staff

not enough parking bc we went jeep invasion weekend and was overly packed.

i didn t care for being handicapped and having to park in the parking lot beside of the hotel.

excellent parking great views

parking could have been better

parking kinda sucks

inside pool was cold

house keeping and laundry workers were dressed in inappropriate attire unbecoming a hotel worker or professional

there was a game room, laundry we used both

fix laundry facilities

it has the indoor swimming pool and lazy river and it's good place to be at some friendly staff

pool fresh water in lobby

indoor pool, outdoor pool and lazy river, gas fireplaces outside, parrots, games for the kids

i loved the balcony and pool , spa and fire pit area

just loved everything about my stay but i really enjoyed the lazy river pool and especially the hot tub

the staff was great and the kids loved the pool

free breakfast, no pet fee, indoor pool and hot tub, cleaning crew was on point!

the breakfast is always fresh and good. we always enjoy it.

breakfast was very good

pet friendly, pool access hours and breakfast

kids were jumping into the pool causing water to splash on us

of linens, liked the dove soap, shampoo, conditioner, lotion, make-up remover wipes, free hot breakfast, free ice, indoor swimming pool, hair dryer, iron/board

dirty, carpet dirty

front desk staff, breakfast and pool

had to walk in the cold outside to get to indoor pool

breakfast bar should be available at least until 10am because 9am is too early especially if you

the first room we had was ver roomy with kitchen, but there was no dishes silverware and pots

i booked a normal 2 bed room and somehow got an entire suite with a full kitchen and living room for the same price

pet friendly breakfast pool

breakfast, really nice staff

linens, dirty pool, no laundry, breakfast was there, but the food was gone, surprise parking fees, repeated loss of power

but i wish breakfast had been served and the pool had been open

amazing pool area

was no breakfast due to covid19 and the beds could be a lot better but the room was clean and beautiful we

no breakfast was served due to covid19

the pool was opened

i loved having a spa in my room, it made it very easy to relax

we loved the 24 hour pool and the fact that it was nice and warm in december.

also, with the toilet being so close to the bathtub and traveling with young kids, bathtime was a struggle

the friendliness of the office workers the pools were great for kids

inside pool deck and spa were slippery to walk on but we did enjoy them

you can tell they are still updating some things but our room was great our son loved the pool

staff was very friendly and had a very good breakfast

breakfast was alright if it had of been warm it i think would had been great.

hot tub was not working and heated pool indoors was cold

heated pool and hot tub was excellent

ask for bath salts for spa tub

was nice inside the room . spa tub was very nice . really really loud though .

there was a shower plus a spa tub

the suite was spacious with the option to close the door to separate the living room, kitchen are from the

spa tub is amazing

we were right in the middle of all the go carts and arcades which was great for my kids and also within walking distance of the island

pool was closed and parking limited

decided to take my kids on a spur of the moment trip to the mountains

i didn't like that at all, the staff told me it cuts down on laundry, so it made me wonder if they wash all the bedding or just tuck it and let the next

breakfast was great and i love that king size bed and it was like sleeping on a cloud i will

plenty of parking and walking distance to the island

then they put chairs and bikes in the handicapped parking so you could not park there

sometimes hard to find a parking spot

gps said we were in parking lot but we could not see the

location, staff, room and parking were great!

the gym, indoor pool, and hot tub were open for use during our stay

with small kids it nerve wracking

had to complain about anything it would be the facility didn't have smaller bicycles for younger kids

it was actually a very quiet hotel even though there were lots of kids on the property

breakfast was good

it was so beautiful and having the pool and hot tub 24/7 is fantastic.

breakfast was delicious! greeter was great and she is so adorable ❤️

from the room to the pool and hot tub

we loved that a movie was shown at the pool area every night with popcorn

the pool and gym was open 24 hours a day

had a room with the kitchen in it but they didn't have any dishes or pots and pans or silverware to use

up you aren’t sure what you reserved but staff was great, room was clean and spacious, love the kitchen area, convenient of getting out to the main

love the kitchenette

the little kitchen in the room

a small kitchen in our room was great

bed and breakfast

breakfast, bed

left before breakfast was served.

free breakfast, clean facilities, friendly staff!!!

very clean, staff was very friendly. the breakfast was good.

no towels on pool room

to downtown , rooms were super clean and good size , pool / splash area were awesome

very clean and awesome location. the pool area was wonderful for the kiddos

water playground was great for kids

breakfast, rooms, location, laundry access, water/drink/snack purchase access, and parrot petting

great location... clean and comfortable... great, friendly staff... kids loved the pool...

had vendin machines every floor had toddler area at pool housekeeping lady maria was just like the best lady ever she was so great wit kids n just made

the kids loved the pool

really good place to stay , pool was relaxing. friendly staff

they have an arcade right next door, lots of stores, bear cave , golf place, go carts, ferris wheel, roller coaster in mountains looked like fun but i went on a

my parking pass because sales team were busy, and i asked for more towels and i was told to do laundry i was paying 250 a night shouldn't have to do my own laundry, i was there a week got very

pools and water slides were a huge hit with the kids

chic room, wonderful pool, water park for children super

large rooms, kitchen , spa tub, indoor water park heated pools, balcony with mountain views

spacious unit, the full kitchen, the view

really but it would be nice if they would offer breakfast till 10:30 am like lots of resterants do , when we are on vacation we dont wake till

very much breakfast to choose from

looked like they had remodeled bathroom moving the spa tub into it

the pool was nice

the pool was dirty and smelly.

not only that but i loved all of the extra amenities such as the pools, gym, basketball ball court, ping

the room was very spacious with a kitchen, fireplace, jacuzzi, and a balcony that was accessible from the bedroom and the living room

room was spacious for three adults and two kids

we had a wonderful time there. my kids loved it. i will definitely visit again soon!

all the activies for kids

loved the pool area and staff was amazing

is a little humid from the pool, but that's to be expected

great pool for the kids

pool is a good asset for families, it is so nice to be able to see your kids and lounge in a chair or go soak in the hot tub

loved the pool and the design of the lobby

friendly staff. rooms were clean. the kids really enjoyed the heated pool.

took our kids on their first family vacation out of state and decided to stay at a local mom and pop

if you want more for breakfast, hardees is a short walk away

i enjoyed the pools and loved that they had a kiddie pool because my girls can not swim that well yet

the staff was friendly and helpful. and the pool was great.

comfortable beds, nice breakfast buffet

they even gave free cookies to our kids at 4pm and free popcorn at 7pm i feel like that was a very nice touch to have

breakfast was awesome, and i had a lot of choices to choose from.

kids loved the indoor pool

parking even with my truck and trailer

loved the room, so spacious and romantic

only things i didn’t like was that it didn’t have locks high enough for kids to not open the door

comfortable beds, kids and i loved the pool and hot tub, and great location

i love the convenience to downtown and trolley stop, indoor pool and hot tub, and creekside view

microwave in the room, but it was downstairs where the ice and laundry was so it wasn’t too bad

after reading reviews i decided that it wasn't the best for me an my husband an kids

the pool maybe needs a better filter as there was lots of hair in pool, and they were fixing jacuzzi

also, tammy, as she kept the breakfast items well stocked

and we were able to put something on tv the kids enjoyed

pool was still open during our stay which was after labor day so that was exciting for me

room was facing the laundry room and coke machine

very accommodating for early check in and late check out

my kids would have loved it if the pool were opened…

breakfast was good

comfortable rooms very clean, nice pool

didn't have a pool it was field in

no pool

com picture shows a beautiful swimming ud83cudfca‍♂️pool

only thing i didn't like is they didn't have a pool.

only down fall is no pool but having an awesome air conditioner made that ok.

we saw a bear at the parking lot & we always enjoy staying here on our vacation.

rooms are very nice and clean. and parking is big.

free parking , trolly stop across the street

tight parking

bears in parking lot seen several in 3 days

we didn't use the pool but it was really clean

breakfast is excellent every day

people smoking cigar at pool side

hospitality, location, and breakfast!

there is a free breakfast every morning that includes eggs,grits, hash browns, biscuits ,toast, bagels, cereal and

outdoor pool

that there is no indoor pool

friendly staff easy check in and check out and the fact thats its pet friendly and the pet fee was very

this gave us extra space and the kids their own bed, with 2 queen beds and a 1 king bed in the room

plus, we were right next to the laundry room, and people use it at night

bed linens had stains that didn’t come out in the laundry

the outside door where the laundry room was that area was dirty

pool was very nice but could use some cleaning by keeping the bugs and stuff skimmed off the top

pool is open again and wasn’t too crowded which was great

of the first floor and the first night we were woken up every few hours hearing someone do their laundry

very clean and comfortable beds. pool was perfect

more options for breakfast

maybe adding a waffle machine for breakfast , but in overall it's ok.

stay here 2 times a year spring and fall , we love the rooms by the pool, the location is fantastic you can walk from the hotel to the main street

breakfast was more than ample and taste was excellent

pool

the swimming pool open early and stay open until 11:00 pm, my little one like the swimming pool.

kids loved the indoor pool

the hotel had so many amenities, gym, pool etc

also made an exception on their breakfast policy which is limited to 2 people per room even if you have more than 2 in the room

parking spots were small.

parking on restaurant side

parking could have been better but with it beside a restaurant i can understand why parking is

parking lot was to close to the road and surrounding buildings

parking is always easy in the parking area with plenty of parking for the hotel

the pool was great

very clean, friendly staff, comfy beds, early check in, elevator available, quiet.

that the pool was open. the rooms were big.

would be lovely if the pool was heated but overall nothing to dislike

check in was simple and was even able to snag an early check in time

the kids that lived there were a annoying

beds not comfortable. the sheets made me itchy and my kids killed a bug.

it was too cold for the pool.

motel room was very nice the pool was very clean the staff was amazing the price was outstanding

between a golden corral and an ihop, these two restaurants would cover the lack of a continental breakfast

the hot breakfast was good. the beds were very comfortable.

i have no complaints, just wish covid hadnâ ? ? t killed the free breakfast.

pool was nice and warm and refreshing

swimming with my kids.free wifi.free breakfast

the gym facility was very poor

christmas decor and spa tub also activities

the breakfast was plentiful, delicious and surroundings tranquil

and the outdoor pool was under construction but we knew that going into the visit

best hotel by far,,clean,,friendly staff,,wonderful breakfast

the only thing i was disappointed in was the pool was nit ready to enjoy.

inside was totally remodeled with very nice indoor pool

ev charger was crazy expensive

breakfast area was nice, good selection of foods and drinks.

refill of bread or any other breakfast food if you come late to breakfast, don’t expect much to eat you get whatever is left

breakfast was good. it had a nice variety to choose from.

too many small containers in the parking lot

elevator was broke and no parking was available and the breakfast was not very good.

the road noise and the parking lot was ice

very much room for parking during busy season, we got the very last spot both nights we stayed

small parking lot

my kids loved the pool and the view to the river

i also wish pool stayed open later than 10pm

river behind hotel, pool,

to far to pool

have been nice to swim in their pool

the front desk staff, to the breakfast staff, and even house keeping, everyone was nice and super friendly

spa tube

wish the pool was a little bigger

the breakfast was great. the beds were very comfortable and the location was perfect

the beds were awesome and the ac and the pool

shower head and floor were moldy. 1st floor close to laundry had a smell...

front desk was very helpful and nice anything u need they was there to help breakfast, was good pool was nice, at first hot tub was not working but they was on it

if u need something or ask them a question about anything they was very helpful with everything, breakfast was good,hot tub and pool was great

other minor complaint was only one laundry per building

the pool area was clean and had plenty of towles

room was a little out dated. pool is super super small.

the remodeling and new beds are nice. pool looked recently refinished also.

they had a pool. the room was plenty big.

nice staff. great location. clean rooms. pool was clean.

location and pool

the pool is a bit small for the size of the hotel but the kids really enjoyed it

breakfast was very good. hot and fresh.

all they did was replace towels and make our beds poorly(my kids could make a better bed) housekeeping never cleaned our bathroom sink or dusted

indoor pool

would have liked the breakfast time to go slightly later

clean, two pools, laundry facilities and free

inside pool spa tub and the breakfast

kids loved the indoor pool with the slide

everything the location, the breakfast, everything was clean

kids enjoyed the indoor pool

location, new and up to date rooms, very good free breakfast, excellent play pool with slide for kids

was supreme, pool was more for little kids but that didn't stop my 10 and 12 year olds

clean hotel and room, the gym facility was nice and the breakfast was great

laundry facility was great

gym was pretty decent and very clean with great treadmills

our family really enjoyed the pools and the great location.

location, pool, size of our room!

customer service, facilities, like 3 swimming pools, guest laundry, good breakfast

was very noisey early in morning being next door to laundry onground floor

my room was pool side which was a plus for my son