unfortunately, the pool was very cold- needs a heater installed

pool a tad cold.

loved the room, we had jacuzzi room with view of pool

staff, great food and great outdoor pool area for relaxing and meeting people

lovely location with a swimming pool

they have parking

the parking is for free

of the town so you need a car to get here but once arrived you can enjoy the spacious rooms, the pool and the the great restaurant opposite the hacienda, very recommended

there is a great pool, all rooms and the whole hotel is well maintained, and carefully restored

new pool area and the two restaurants we were there for two nights and we never left the hotel as all

location, friendly staff, rate , parking , secure

amenities, having one of the best restaurants in atlixco next door, the pond, the mini golf, the jumping castle for kid -- it's a great place to stay if you are in the area, with the

great breakfast and the hotel is great for kids

nice hotel with warm water in swimming pool

dirty pool, no hangers in the room.

property grounds are beautiful and well kept breakfast was good

breakfast was good and complimentary

the breakfast was not to our liking.

the place is clean and comfortable. the location and the parking space.

good location. great to have parking

free valet parking

free parking was especially a bonus

loved the parking situation

the pool water wasn't climatized

location, the design, the restaurant, the swimming pool and foremost the staff, they're incredibly friendly and helpful

the parking area holds about 10 cars , seems secure most times the electronic gate was closed

the spa was excellent

also very poor we had almost no signal in our room over the 2 days and even in the restaurant and pool areas it hardly worked so they still haven't fix that issue over that we had 12 years ago and

from the bathrooms, to the pool area, to the tv

only ten rooms with peacocks in the garden a small but nice and clean pool

it' s a small private resort with a warm and beautiful pool

value, climate controlled pool

pool was well-kept and heated

safe parking

the welcome/reception staff person was friendly, she helped us with parking and walked us to our room

the small pool could have used a little heat

the pool was rather cold to use

the pool is small, no ladder so it's hard to get out if you are older and the water is cold

pool design, spa

it is a great location, it even has a pool. i was not expecting it!!!

the pool was awful..

very close to central atlixco, free parking

space in the room comfort of the bed and the facilities (swimming pool, jacuzzi...) (+)the room was a decent size in the pool area was nice to hang out in. (-) the pool water was not (-) the swimming pool looks nice but on friday night it was dirty (-)the wifi signal was poor, only works on the lobby and the pool area

they have a gym in the second floor how makes a lot of noise. things can change for good.

toilets with water logging, lockers were not working, most negetive answer from receptions, breakfast was very basic one bread per person, disappointed with overall

was really nice, the room was big and comfortable, breakfast good enough and tasty, but the location is great

the staff at the breakfast was very unfriendly and breakfast was limited to what they had to offer

the breakfast was delicious excellent very good the location is perfect

we asked for pool towels

they even flund toys for my small kids to play by the pool

the pool is not open

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

breakfast

breakfast can imporove

i like the breakfast a-lot

clean rooms, nice service, comfortable bed, good breakfast.

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

breakfast was included and very delicious, we had chilaquiles and beans, fruit

tha accessibility, location, may need to extend the breakfast time though

it ´s nice and clean place. breakfast is very tasty.

should have a different breakfast day it was all the same every day

large spacious rooms, high ceilings, parking available

big room, easy fairly secure parking

having safe parking was a plus

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

if you have kids, the pool is great and has warm water

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

the restaurant and room service

pool area and food. very good staff

i felt safe loved valet parking i was over driving and it was nice to have vehicle parked the breakfast was delish and had

only entrance to the hotel is up an elevator through the parking lot

staff was torpid and sad, short answers for everything, except for valet parking and cleaners who were cordial and bubbly

the ballet parking don t want to park your car, and then ask you for

late, room service until 1am, and easy free parking below

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking, overall a good choice

facility provided parking at no charge

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

the temperature of the pool is perfect

swimming pool next to the room. too noisy

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

great value, good staff, safe, great little pool

no chairs around the pool!

pool is heated

big comfortable room, friendly staff,swimming pool

name on a piece of paper, and was issued a key to a very large and pleasant room overlooking the pool

parking lot was super close to the rooms

we liked the garden and the parking lot

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

good parking for our car and utility trailer

the pool is relatively small

architecture, style, swiming pool, bar and excellent staff

the pool and attention

the pool is clean and the whole hotel has a great vibe

the pool was not crowded and although not large, was fine for swimming a few lengths

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

one night but we loved it, close to everything we needed and very important for us to have a safe parking spot for the rental and they have

parking area is very narrow, no well signaled and difficult to move

very close to the center

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

the games at the lobby and the breakfast was a nice

great staff. good size rooms. lovely garden and free ample parking.

very good parking. friendly staff. nice room. good privacy.

parking was supposedly included but its actually a reasonable 100mx per 24hr

parking and green areas

secure gated parking

ok room. nice people. good parking.

decent rooms, but hot water and wifi were iffy at best.

location, cleanliness, free private parking and room's size.

very nice indoor pool and jacuzzi

-accommodated me on my early check in

location, price, very warm pool with small pool for children

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

they have a small but very complete fitness room

free parking under the hotel

pool, gym, parking lot

the location was convenient and the breakfast options were good too.

was a heated pool and decent gym

nice room. breakfast was fine. amazing view from the room!

in staff at reception were nice, but not the security and or parking attendants we then had to wait over 5 mins till someone turned up to open car park barrier

free parking, location.

internet, parking

loved that it has free parking, free breakfast and it is so close to so many places, they also have a shuttle service to

parking garage was dark

the hotel was very busy it gets very occupied at breakfast time

they need to clean breakfast area

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

also for longer stays i think there should be more variety in the breakfast

i checked), everything was new, it was quiet to sleep, it had a great view of the volcano and the breakfast was healthy and tasty

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

the breakfast food was not so good

breakfast buffet style was great. always warm

food is very basic, just breakfast

breakfast and cofee and parking

breakfast was so bad

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

very good continental breakfast, within close walking distance of several restaurants and a grocery store

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

breakfast

good breakfast for the price...

view of the volcanoes. great bed. interesting commercial area. good underground parking.

the parking guy went out of his way to find us a parking

bathroom was old, in need of renovation!!! parking restrictive.

ckup truck and trailer)

great hotel - nice room / good breakfast / secure underground parking.

room and beds were comfortable, parking was easy and with direct access to the hotel

parking lot is very small and floods

is a bit complicated to get the parking because the hotel is located at the corner, just be careful when you re driving by

room service is at limited times (not 24hrs, but not a deal breaker) (+)friendly, dedicated professional staff. clean rooms, hotel and very good room service cleaning. (-) no room service

fi, shampoo, soap, clean towels, ac, optional breakfast)