the breakfast is delicious, beds comfortable, and hotel concept very cool

the breakfast was nice as well although it would be best to have different food on the menu to rotate

bed was comfortable breakfast was fantastic

the included breakfast was

at the reception were very helpful, assisted me with luggage and with sending my clothes for laundry

very clean. close to airport. small but functional room. parking

it’s clean, near the airport, swimming pool, breakfast

there did not seem to be any water in the pool bathroom for flushing of hand washing

the breakfast is delicious and there are lots of choices

they had a breakfast and free internet

room looked at the pool would have preferred a better view

the parking was an additional plus

he met me in the middle of the parking lot

free internet breakfast good room service supplied by adjacent hotel at reasonable prices parking prohibited in

there was ample parking behind the hotel

only thing i didn't like was that the parking lot is on the back and there's no easy access to it at nights, there's a back entrence but

filling continental breakfast

breakfast included could be better.

no bar fridge, but not a big deal.

slow service in the bar area

the breakfast is wonderful with lots of choices

there is a pool and breakfast included - good value for money

pool facilities were great

the water park for the kids

really lovely place in the water park is amazing

the water park for the kids

we also appreciated the easy and free parking and the proximity to the airport

with a kitchen, comfy king size beds, a balcony, fresh water in the fridge, coffee, and parking

the hotel would suit travelers with a car well

f-street parking available)

the full kitchen was perfect for cooking meals

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel special , this is the place for you

wifi was great throughout the resort

th spa on

further, i didn't like the private pool area set up at all

nature of resort equates to large availability for cabanas and pool chairs

pool, food

the room was clean with a lovely view of the pool and across part of the marina

of seating, apart from sun loungers around the pools and a very small lounge bar near reception

the food variety could have been more at the breakfast

also, even the hotel is all inclusive, having a mini bar or fridge in the room would be great

service around the pool very slow

with amazing cesar, sofia the concierge was knowledgeable, bell boys were friendly and fast, pool waiter was quick and kept checking on us, the fancy restaurant off the beach was our highlight

from 3 to 4 pm they have happy hour at the pool bar where a selection of drinks is priced two for one

erly busy) and the drinks are mostly juice.

from 3 to 4 pm they have happy hour at the pool bar where a selection of drinks is priced two for one

pool is huge with an outside restaurant where breakfast service was held

pool was super close to the room for easy dips, and the gas station nearby was handy for snacks

great big room, wonderful grounds and perfect pool. breakfast at the pool bar was good.

it has a lovely pool area (that we didn't take advantage of) with a swim up bar and a little cantina style restaurant (we chose to uber out to another restaurant)

restaurant is only open for breakfast from 7:30-10:00am and there is no bar as advertised

clean, very comfortable, nice staff. breakfast has many options, late check out time, nice pool.

our breakfast experience was very good

building is great - fantastic open lobby, great gym, quiet and nice, clean rooms

breakfast was slow to get set up

lobby area and bar area was comfortable and clean breakfast in the morning was excellent

the other side of the hotel has a view of the parking lot, not so nice

booked one night here before meeting friends and this was a great find as it had free parking and free breakfast, plus a great location near the airport, walking distance to walmart &

easy to find and lots of parking

the parking as well as the entrance to the hotel

with a fun restaurant across the parking lot

pool bar open really late ... half of the day is almost over

a larger separate children s pool. the main pool was only waist deep at the deepest end.

in two so on arrival we had reservation on different names and therefor they put our young kids at 10 minutes walk from our room, although we had requested rooms close to each other

breakfast buffet was good

kids have a lot of fun and that is what matters the most

restaurants were good for breakfast, lunch and dinner - open all day long

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

location is perfect, staff was really nice and the kids club was great for my girls

the pools are unkept my daughter cut her foot open on broken tile

breakfast was absolutely wonderful.

food was good, breakfast the best

pool was not vibing. more music and they close bar way too early.

enjoyed all meals we had in the beach side restaurant, pool food and drink service

the pools were big and nice

breakfast was ok, options were limited. lunch and dinner was good.

location, parking, easy access to the beach

our room was old/outdated and facing a parking lot: it always seems like when i book with booking

also loved that there was an adults only pool

the room that we had was great, modern, comfortable, 7th floor pool was great

we used the spa and it was fantastic, other than that i do not recommend staying here

hacienda side said no children allowed, yet we still had to deal with some children at breakfast and the pool areas

(sometimes up to an hour) we sat at the snack bar for almost 40 mins+ waiting on simple food like guacamole and eventually our tacos

the sushi bar and eternity pool are great, but needs more seating just in my opinion

didn’t have breakfast, lunch was good, location good

attention at the pool and pool bar, the food was delicious at the adults only restaurant and breakfast restaurant

liked the kids pool area, friendly staff, food was okay, and the location of the hotel

the water park for the kids was very enjoyable for them

family chose this all inclusive resort primarily for the newly installed kids water park and the location

com and a partial refund from the hotel for the additional money paid for my kids)

they quickly remembered our names and our kids names and made sure we are comfortable

wifi very poor

kitchen was ok for our purposes

we had air conditioning, a great location, beautiful pool and relaxed atmosphere

wifi was bad. tv reception too. the rest was very good

the bathroom, sink and kitchen need a deep cleaning. bathroom mirror and sink were so dirty.

the location and free parking.

view of the parking lot which was supposed to be a garden view.

suite was great, 2 beds full kitchen and balcony but view of parking lot on ground floor was not great or quiet

we stayed in tower 3 on the 5th floor which over looks the parking lot

i asked to be moved from my original room overlooking the parking lot to a room with ocean view

the location was excellent, free parking and easy and quickly check-in and check-out.

somewhere, in the booking, it should tell you to enter through parking garage in mall

ground parking, have to stop at lobby every time you want lo leave to scan ticket , it s a bit far from

nice clean rooms , close to shopping center, free parking,

good location with free indoor parking. it does not have beach but the pool is great.

staff is friendly and the hotel has plenty of parking space

weird free parking.

free parking space

poorly done, the study on of how to it is giving as a result a poor wayfinding solution, from parking and all the way to the roof

easy access to parking. the person who took our luggage to the room was great.

they added a kitchen and bar to the adults pool area serving drinks and cooked snacks

they could do with changing the music sometimes in the pool area

coffee shop, 2 restaurants you need to reserve a spot for and 3 more dining areas that served breakfast and dinners around the clock

good hotel for families with young kids

the the gym is a mess u can’t use your key to access because there is a control access and the person who

ocean views, pool, and beach with friendly attentive staff to bring you drinks

explanation was provided for this, even though the hotel main pool was clearly designed to have a bar accessible from the pool with underwater benches that are now sititng empty and useless

:

the pool, restaurants and room service staff was outstanding, caring for our every needs

pool for kids.

there was a full kitchen and a large, balcony overlooking the pool area

completely stocked kitchen

2 bedrooms, kitchen well supplied

no laundry

air conditioning unit was not working and the door to the laundry area had a broken latch and would not stay closed

also only a short cheap bus ride into town which our kids loved

but overall the kids are happy so i'm happy

of the pool tiles need to be fixed

quiet room near the pool, beach and restaurant

was great and across the street was local shopping, and a couple of pizza places for all the kids

a lot of kids checked in on our third day there....that was only downside.

us to services or things to do in the resort was more interested in selling romantic dinner and spa time

i was a little hesitant with it not being adults only, but the kids have their own pool and play area

pools are nice, some staff are nice and some are not. taco bar was superb.

the spa was very overpriced

we have a view over the staff entrance and the parking garage next door

was perfect for us- clean, parking, quite, hotel restaurant made great mojito s and really good food

i ordered room service several time and the food was delicious

room service breakfast was quick and tasty

minor thing...no pool.

the pool area and terrace were lovely-- tons of places to sit in the sun or shade

small pool is great, very private with only 7 rooms

small rooftop pool with a nice patio with access to a communal fridge/microwave etc

pool was drained

love the area by the pool.

of the staff, the cleanliness in the rooms and hotel, the friendly mexican family atmosphere, big pool, great location, right on the beach

amazing breakfast included

nice little market on saturdays, other markets close by, we had a nice buffet breakfast included and it was very nice

too much loud rap music at the pool

pool and bathtub

we used the cafeteria for lunch and breakfast

didn't use the pool but it looked nice, about the room, the way that the remote control and the climate control

pablo was our waiter for breakfast and lunch

buffet restaurant and snack bar had lots of food to choose from yet not very tasty at times no bottled beer and no glass

got too crowded, it’s a family resort, so a lot of kids are expected, not appropriate if you want to rest

breakfast was average, location is good but the rest nasty

excellent breakfast. nice pool. nice restaurant. good meals.

a good place to stay i would recommend they give your dinner and lunch and breakfast and i like the

we booked last minute and sadly only had a parking lot view.

our room with a garden view actually was a parking lot view

lack of parking space but not a big deal

no problem or issue with parking a car

the underground parking is also nice

the pool and entertainment staff were wonderful, the bar and drinks satisfying

we really enjoyed hanging by the pool with great service and entertainment staff

the pool and entertainment staff were wonderful, the bar and drinks satisfying

we loved the vip feeling of royal, with access to bar with better liquor, vip pool and beach booths, vip check in with welcome drink, and vip

breakfast and dinner main buffet meals were only adequate at best and the buffet seating was

large pool areas

pool area was disgusting and extremely crowded, we couldn t stay at the hotel during the day

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms coffee maker was broken part of shower didn't work

o) with lots of seating, one pool quieter than the other

we reported it to the hotel immediately on monday when we came back from the pool in the afternoon

clean. large pool

piaf (adult only) was our favorite restaurant, and lucca was second with kids (+) kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach (-) out of 4 restaurants, 3 restaurants accepted kids under 12

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

yeah, they r breakfast it was good i like it everything you guys

great pool and swim up bar

awesome pool area and patio, good air conditioning

the pool at the property is nice and relaxing and the snacks bar by the pool was an added plus

really liked the pool and the owners and the staff

room service included

- i asked for room service at 11pm and the response was that this request is with an extra charge

eakfast hall was good)

we were a family of 4 (kids 9

breakfast was the most consistent.

could use more pool loungers

drinks oredered through room service took one hour to get

privacy, secluded from the mega resorts, the pool, the staff, the spa, the cabanas by the beach

to make matters worse, one of the days we were there we ordered room service and specified that i wanted the meat on the burger well done, the burger meat came in

the prices at the spa were too high so we went elsewhere for treatments.

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard all night - large balcony - the hotel

very much appreciated the early check in and late check out

very much appreciated the early check in and late check out

one day, a child was doing poo in the pool

breakfast was awesome

exceptionally loud 'boom boom' music at the kids pool was excessive - not a good experience

was left extremely disappointed as i booked this at the time because a free round of golf was advertised

liked they had different pools: active noisy one, quiet adult only one and kids pool

we had a kitchen as well as a sitting area

the only miss is the breakfast it was terrible

breakfast freshly cooked to order

it has nice sized bedrooms, full kitchen, and the rooftop view is insane

our room had a whole kitchen with all utensils,pot,pans etc

swimming pool with nice lounge chairs and secure parking also had a rooftop restaurant that was very

located in downtown, walkable distance to beach. beach view from 4th floor. free car parking.

parking is across the street in a secure gated area

parking lot outside the property

nice pool area

cleanliness, room with private pool

the waiter with the hat on the pool was very nice and attentive

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were outstanding

rooftop hot tub and infinity pool

to sights, proximity to beach (basically right on top of it from roof deck/breakfast/pool), central jump off point to grocery (ley), malecon, shops and great restaurants

the rooftop pool and lounging areas are amazing

the pool is amazing. location of property is amazing.

amazing staff, location and views of the beach. great pool and restaurant on top for brunch!

the hotel is extremely well situated, clean and the rooftop pool is amazing, i really recommend this hotel, it was a great quality for the price

pool has a great view

breakfast was the only downside

the breakfast was fantastic, staff were kind and helpful. rooftop pool was great.

wifi and tv is good , hot water running perfectly , near a few nice bar and restaurants

well designed and decorated boutique hotel with fantastic roof top terrace with pool overlooking the ocean

the pool and terrace area were cute

the rooftop and pool were beautiful with excellent views

a lovely breakfast of fruit, cereal, and breads with juices, coffee and tea was available daily

the breakfast was just coffee tea and fruit