the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

gym equipment broken and aircon didnt work in that room

desk was not welcoming the walls are thin, could hear the movements outside, the next room and gym

the pool was not available.

the hotel itself has very good facilities including a gym, pool and

no mini bar although advertised for room we

in addition there is free parking and shops within walking distance

pool, breakfast was awesome, free underground parking

parking on site was helpful and the location was good for our needs

only issues that i had with the hotel was the huge pot hole out infront of the hotel, parking is limited and the room does not have a fridge

everything the under ground parking was great

receptionist and staff but what i most love is that i and my family didn't had to worry about breakfast

loved the indoor pool

was clean and friendly and very well situated for catching ferry to belize caves :good breakfast

breakfast was provided

the pool could be heated! tiny detail i know….. but you asked.

it was nice having the swimming pool the kids enjoyed that

pool is great for kids too

the pool hours!!

breakfast was amazing. staff were excellent and very helpful.

like the overall cleanliness of the hotel, from the lobby, to the room to around the pool; even the atmosphere in the hotel had a fresh scent

parking

downside if you re driving is that there is no parking lot but the staff were helpful in locating curbside parking in front of the hotel

no private parking

location is amazing. right in the middle of the night life. car parking. safe. great staff

very nice and safe neighbourhood, at night there is a local market with stands and games for the kids

were friendly and helpful even with the language barrier

pool was right outside the door

coffee maker and bar fridge in the room would be nice

the beds were very comfortable, pool was nice

nice pool

quiet location on outskirts of town with private safe parking

construction, deserted, pool not working, restaurant closed

property, loved the trees, vegetation, walkways, pool

breakfast was great

it was spectacular and so close to home. friendly staff, excellent breakfast!

great breakfast

lake was nice and the staff were friendly, the pool was decent

staff and owner extremely friendly, food was great, pool was enjoyable, kayaks and bikes available at no extra costs

the breakfast was not good

this is not breakfast included

secure parking, a small swimming pool, nice yard and quiet location

dirty, unkept, filthy swimming pool.

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

the owners are fantastic! the facilities were great and there's even a pool!

only bad part was that the pool wasn't in service

the rooms were very clean and spacious, and the secure parking gave us peace of mind

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

i especially liked the breakfast coupon and the casino

i especially liked the breakfast coupon and the casino

breakfast was inconsistent - staff had different answers on different days.

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

it was nice that they had a bar to sell drinks from 11-7

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax, you can also take kayaks or

there is a little bar area in the yard that you can purchase beverages and relax on the lawn

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

beds - hot water - clean - safe - location - hostfamily super friendly - tv - ac - good wifi - kitchen you can use + drinking water - sitting area in front of the

big room comfortable beds free use of the kitchen sweet family ❤️

is a great fully stocked kitchen, but a microwave would have been a plus, but everything else was above expectations in the

clean room, very comfortable bed, common terrace and spacious and well equipped kitchen

comfortable beds and rooms, we loved having use of the kitchen

water access is shallow and great for the kids

i would have liked a little more options for breakfast, the little bit of bread and fruit quickly ran out by mid morning

good bar on site

of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you can grab some cocktail for a reasonable price, and sun beds on the pier

the bar is also affordable

they have a great snack restaurant with basic favorites and the bar which is open 12-9pm had great drinks, reasonably priced

extremely great breakfast

breakfast in waah is very good, a mix of typical breakfast/brunch options and traditional

a bit loud music at the pool, but it's all about personal preference.

at the pool, chill at the terrace

hotel was beautiful, loved the breakfast offered and staff was so helpful

cooked to order breakfast consisting of eggs, fruit, toast, and coffee; free kayaks, free parking; perfect deck for swimming and lounging, fresh towels every day, great daytime

also the advertisement didn t really tell you that the glamping tents are basically on the parking lot around 4 meters away from the road

toward the back parking so no issue there) was a little rude

the room was on a parking space with a terrible shower, the smell was awful

rented a tent, we know, but when we got there the tent is at the parking lot or close by, one meter of the road

very nice room, nice pool and good location

since my last visit, they’ve expanded the hotel with a beautiful new pool and an inviting open space that adds even more charm to the property

pool is open until 11/12 at night, that was so nice

pool was pretty dirty. breakfast process could be a bit more straightforward

communal pool area is amazing

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

it is 9 min far from the city with car which is very practical and has a parking

parking

parking a bit limited outside the hotel, but a large secure parking opposite

a/c was excellent, and wifi is very reliable

pool area and sundeck were also top notch

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

rooms, very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a

front site beautifully appointed rooms very well designed good balcony space with hammock nice bar on

very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a swimming pool

the bar next door was noisy playing loud music, although this fortunately didn't go on all night

good bar inside hotel with tasty cuisine

there is pool area and parking space (inside and outside property) (+)fine room, large, big beds, nice little pool, good location, own parking lot (+) there is parking inside the property, your feel safe and comfortable (+) there is a parking inside for your car (+) big comfy bed and parking in the (+) has parking

wifi connection was not great for my teenage boys, and there was a change of staff at reception

only improvement i would make is a hob in the kitchenette so you can actually cook something

wifi is really weak

there is pool area and parking space

they offer a private parking spot, laundry service for a fair price, and complementary breakfast

the staff is friendly, breakfast is good, and parking is easy

parking

javier) and the spacious appartment, great breakfast and really central location in bacalar with parking

stay in the city center of bacalar with private parking

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

the pool was always clean and there are chairs to lay down and relax

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the pool was very refreshing on hot days, and the facilities were spotless

parking, super nice a d helpful staff, the breakfast is really good and rooms are clean,

and there was also a parking space

big room and clean swimming pool. they had a private parking. breakfast was great!!

safe parking just next to the hotel

on the last day they offered us not only to store the luggage but also using public areas, parking and pool if needed

the traditional mexican breakfast options were also super yummy, and were included in our stay

good breakfast which was not included in our arrangement

anticipate our needs, (for example, bringing fresh towels as soon as they saw us approaching the pool), and to provide information about the property and surroundings, restaurants, tours etc (+) it seemed very new and we just loved the design of the rooms, the pool and everything (+)jr suite is very comfortable, the pool area as well (+) nice pool (+) also the pool area was great for the baby to play around and the staff were friendly and (+)the grounds and the pool were nice, the staff was great

wifi very weak

breakfast was ok wasn't the best tasting food but it was free so can't complain too much

outside shower bathroom. ac, nice pool area

swimming pool was closed for a day.

the pool area was very relaxing and the stone huts were quaint and very dark which allowed for very

as a cute little pool

music until 3am so loud you feel like you’re there… between howling dogs, loud music, a murky pool that doesn’t look like the photos and lumpy pillows - sadly it’s not worth the

breakfast was good too

we didn’t use the pool as we arrived late and left early

breakfast could be a bit better

the breakfast was great

great breakfast buffet with a brilliant roof top terrace and pool for catching some afternoon sun

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

views are just breathtaking and the huts lovely and parking is just outside

parking available on the street

less than 100m away from the public - local- access to cenote azul), comfy beds, no private parking but parking spots available in the

parking was convenient with a good spot right near the hotel, which made coming and going

no parking

appartment, service, private pool

very nice area on lake with kayaks and paddleboard and a nice pool

room, pool, free bikes, kayaks and lifecoats, private access to lagoon, great wifi, fresh water, truly

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with cool color changing lights, all that said they were super nice, on call staff and

rooms and property, loved the pool, the staff was super friendly and helpful, location was terrific with a little trail down to

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

great breakfast and within easy walking distance of some great restaurants

breakfast was adequate, but the restaurant was inexpensive and you can always get something

the breakfast was very good with changing egg dishes every day

is new, just in front of a nice green park

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

hotel on lake front, with pool with lake view

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended to, etc

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

pool was clean and amazing just in the garden area

the bar and full restaurant were not open due to covid when we visited, but the breakfast they serve is

we had to spend some time at the pool and outdoor spaces which were extremely pleasant

that the bar / dining wasn’t open but that gave me an opportunity to explore

we could have wished for: clean room, spacious bed with very comfortable mattress, good breakfast and a nice pool to swim in

the location was great and the pool and bar area were so nice

we had a massage at their spa which was excellent

ise), the attention to details by the staff and the quality of

supposedly, the breakfast was included but it only includes fruit, juice and bread

breakfast included

the breakfast included in the price of the room is not buffet, only a couple options available, we

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

parking, the swiming pool and proximity to beach

enough parking spaces

parking, the swiming pool and proximity to beach

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

restaurant and bar have good food/drink offerings and friendly service

had a private pool room but we couldn t use our private pool because the water is cold and the filtering was

view from room, bar & pool area were heavenly

bar and restaurant start are phenomenal, always working hard and remember your drink orders from

the balcony was amazing with a private pool and hammock

the water was incredible and the private pier with bar felt really special

staged instagram fotoshoot breakfast on the deck, hindering everybody else to enter the water), distracting the serenity of

the restaurant and bar serve delicious, fresh and local food / drinks

the bar only opened at 1:00 pm, even though there were already around 12 guests there by 10:30 am

the rooms, the beds, the breakfast, the location, the staff and even the other travelers (mostly) were wonderful