the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

gym equipment broken and aircon didnt work in that room

desk was not welcoming the walls are thin, could hear the movements outside, the next room and gym

the pool was not available.

the hotel itself has very good facilities including a gym, pool and

no mini bar although advertised for room we

in addition there is free parking and shops within walking distance

pool, breakfast was awesome, free underground parking

parking on site was helpful and the location was good for our needs

only issues that i had with the hotel was the huge pot hole out infront of the hotel, parking is limited and the room does not have a fridge

everything the under ground parking was great

receptionist and staff but what i most love is that i and my family didn't had to worry about breakfast

loved the indoor pool

was clean and friendly and very well situated for catching ferry to belize caves :good breakfast

breakfast was provided

the pool could be heated! tiny detail i know….. but you asked.

location is amazing. right in the middle of the night life. car parking. safe. great staff

parking

no private parking

downside if you re driving is that there is no parking lot but the staff were helpful in locating curbside parking in front of the hotel

nice roof terrace with a small pool, overlooking the sea

the room was spacious, clean and with a good view of parking lot . the pool was great

pool is great for kids too

breakfast was delicious and good variety

also they had a complimentary water inside the room with the tag n when my kids wanted to drink water i was about to open the bottle n it had clorox inside that just shock me

lots of kids running around making noise and touching everything

were friendly and helpful even with the language barrier

pool was right outside the door

coffee maker and bar fridge in the room would be nice

the beds were very comfortable, pool was nice

nice pool

quiet location on outskirts of town with private safe parking

construction, deserted, pool not working, restaurant closed

property, loved the trees, vegetation, walkways, pool

breakfast was great

it was spectacular and so close to home. friendly staff, excellent breakfast!

secure parking, a small swimming pool, nice yard and quiet location

cheap place to stay, very friendly and helpful staff, nice pool area, shower had hot water.

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

dirty, unkept, filthy swimming pool.

only bad part was that the pool wasn't in service

the rooms were very clean and spacious, and the secure parking gave us peace of mind

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

the casino is not my thing but it is separated by the hotel so no issues there.

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

i especially liked the breakfast coupon and the casino

water access is shallow and great for the kids

the included breakfast consist of a pice of toast and a cup of coffee, so expect having to pay for additional

this is not breakfast included

lake was nice and the staff were friendly, the pool was decent

we were given 2towels for pool

staff and owner extremely friendly, food was great, pool was enjoyable, kayaks and bikes available at no extra costs

breakfast is great and very generous

the food options were delicious, including the complementary breakfast

had a facial at the spa and it was very disappointing

like breakfast opens shortly after 8am and free yoga was at 9am but you may need to rush to catch both

the breakfast was included and was simply amazing … best breakfast i’ve ever had.

the bar is also affordable

the breakfast was not that great, but there are plenty of food choices nearby.

breakfast included very basic. room was a bit tight but as previously said was comfortable.

good bar on site

i would have liked a little more options for breakfast, the little bit of bread and fruit quickly ran out by mid morning

it was nice that they had a bar to sell drinks from 11-7

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

there is a little bar area in the yard that you can purchase beverages and relax on the lawn

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax, you can also take kayaks or

toward the back parking so no issue there) was a little rude

the room was on a parking space with a terrible shower, the smell was awful

rented a tent, we know, but when we got there the tent is at the parking lot or close by, one meter of the road

cooked to order breakfast consisting of eggs, fruit, toast, and coffee; free kayaks, free parking; perfect deck for swimming and lounging, fresh towels every day, great daytime

set up on gravel parking lot, not a nice set-up, only a wire fence seperates the tent area from the street

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

it is 9 min far from the city with car which is very practical and has a parking

parking

parking a bit limited outside the hotel, but a large secure parking opposite

a/c was excellent, and wifi is very reliable

only netflix showing on tv

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

parking available on the street

no parking

views are just breathtaking and the huts lovely and parking is just outside

parking was convenient with a good spot right near the hotel, which made coming and going

less than 100m away from the public - local- access to cenote azul), comfy beds, no private parking but parking spots available in the

comfortable beds and rooms, we loved having use of the kitchen

big room comfortable beds free use of the kitchen sweet family ❤️

there is a common kitchen that you can use for cooking and has a big fridge

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

is a great fully stocked kitchen, but a microwave would have been a plus, but everything else was above expectations in the

the bar serves lovely cocktails and food with a great view of the lagoon

a great bar and restaurant on site, the food we had was really good and great value for the price

service at the bar and sunbeds is great as well

the pool is very nice but the water is cold

there is also a cozy bar in the garden with cocktails, snacks, breakfast en lunch

hotel on lake front, with pool with lake view

very poor privacy as well in the room over looking the pool where everybody can see you inside your room

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended to, etc

loved the mix of the natural beauty of the lake, lily pads and pool

staff at the bar / restaurant extremely nice

supposedly, the breakfast was included but it only includes fruit, juice and bread

spa was understaffed but after some back and forth, we were able to work things out.

quite expensive, it was worth the price imo, maybe they could have included breakfast in the price

we had a massage at their spa which was excellent

no wifi in the room

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

breakfast was ok wasn't the best tasting food but it was free so can't complain too much

the only think i didn t like was not having wifi in the room

gorgeous cabanas, comfy bed, lovely shower and good breakfast

pool and common/chill areas are just so great to relax in

hotel was beautiful, loved the breakfast offered and staff was so helpful

the staff is super, the bar is great and the restaurant is amazing

the pool and chill out area are great

clean room, nice staff, warm water and excellent shower, awesome pool and spots to hangout and one off the best breakfast we had on our trip

loved the pool area and being able to kayak on the lagoon

before we even arrived

road, we couldn t hear this from our room but you could hear it when trying to relax around the pool which was a shame if you re hoping for something a bit more tranquil

restaurant and bar have good food/drink offerings and friendly service

view from room, bar & pool area were heavenly

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

pool area is great to relax in and the staff are super friendly and helpful

pool was pretty dirty. breakfast process could be a bit more straightforward

nice pool and rooftop for relaxing

very nice room, nice pool and good location

great pool

the pool was very refreshing on hot days, and the facilities were spotless

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

the pool was always clean and there are chairs to lay down and relax

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

rooms and property, loved the pool, the staff was super friendly and helpful, location was terrific with a little trail down to

impressions were a little concerning - the hotel pool and reception area is some distance from the lagoon and a little underwhelming to look at

appartment, service, private pool

we also enjoyed the pool and the nice atmosphere

room, pool, free bikes, kayaks and lifecoats, private access to lagoon, great wifi, fresh water, truly

enough parking spaces

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

parking, the swiming pool and proximity to beach

wifi was good also

pool, the hammocks outside

there is pool area and parking space (inside and outside property) (+)fine room, large, big beds, nice little pool, good location, own parking lot (+) there is parking inside the property, your feel safe and comfortable (+) there is a parking inside for your car (+) big comfy bed and parking in the (+) has parking

wifi and comunal kitchen

wifi connection was not great for my teenage boys, and there was a change of staff at reception

big room with kitchen area but no stove to cook

only improvement i would make is a hob in the kitchenette so you can actually cook something

javier) and the spacious appartment, great breakfast and really central location in bacalar with parking

the staff is friendly, breakfast is good, and parking is easy

stay in the city center of bacalar with private parking

it has free parking

parking

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

music until 3am so loud you feel like you’re there… between howling dogs, loud music, a murky pool that doesn’t look like the photos and lumpy pillows - sadly it’s not worth the

as a cute little pool

swimming pool was closed for a day.

loved the spa of the hotel, the swimming pool, ice bath, sauna and massage option were a nice extra

internet didn’t work for most days - pool was very dirty so we didn’t go in - no cleaning our

safe parking just next to the hotel

on the last day they offered us not only to store the luggage but also using public areas, parking and pool if needed

private parking

staff on our trip in mexico, very helpful, even though we had some problem, good location, parking, good breakfast, nice

free off street parking was great

great breakfast buffet with a brilliant roof top terrace and pool for catching some afternoon sun

gardens, comfortable beds and great breakfast options

kids enjoyed the clean pool and rich breakfast

breakfast could be a bit better

nice rooms and tranquil pool area

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

newly opened hotel: stylish rooms, great shower, comfy beds, good breakfast incl

breakfast was delicious

the breakfast was very good with changing egg dishes every day

is new, just in front of a nice green park

the location was great and the pool and bar area were so nice

minor thing was that the bar was not opened until 2pm

i loved staying there for a couple reasons: only a handful of rooms, adults only, a focus on tranquility, exceptionally nice & helpful staff

was great about the property, from the pool to the restaurant, i will definitely stay there again

we loved the landscaping around the pool, our balcony, the helpful, friendly attitude of the staff and the whole experience

the grounds are beautiful with an amazing pool and the rooms were very clean

shared kitchen is small and it can be very busy when the hotel is full, but other than that nothing to

the kitchen could be a bit more equipped

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water

pension with nice pool, including a (badly) equiped outdoor kitchen