excellent food. very nice outdoor pool. lovely paths down to the lake.

the kids enjoyed the pool

the pool is fantastic for kids

the kids enjoyed the pool

pool was great and best of all, they have temascals you can book at no extra cost

staff was very pleasant and attentive, the rooms were very clean and beautifully decorated, the pool was beautiful, and there were many seating area

pool water was extremely cold

was no mini bar no english speaking front desk agent the restaurant did not serve drinks the pool was dirty no toilet paper in the common bathrooms only one roll of toilet paper in the room

but they don t have any activity to be performed at the hotel, taking into account a dirty pool and only 1 tuk tuk that works with them to take you in / out of the hotel leads to a waste of

no tv or anything for the price of the room i pay, i feel the room have nothing special, the pool was no clean at all and the restaurant have hours for service, an example its they don't serve

all the food was great, fresh and delicious, my favorite was breakfast, loved the fresh tortillas

a bar drink one night was excellent; the next night was watered down

lack of breakfast options

the included breakfast with our stay, the beautiful property, security of the compound; everything was more than

a beautiful place we rented the apartment which was confortable for our family of 4 adults and 2 kids, the staff was awesome and the facilities 5 star, outside the hotel theirs really no

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

i looked forward to coming home each night and relaxing in the pool and room

room was beautiful and we had a good time at the pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

they also have a nice heated pool

even after we checked out, they graciously allowed us to continue using the pool facilities and provided us with towels, extending their hospitality beyond our expectations

don t bother with the pool

the location was good. there was a game room with pool.

there is a pool table, fuse ball and air hockey all free

wifi was weak

the kids loved the pool area with the big slider

parking was unavailable during my stay

lovely hotel with large inner garden good location nice view on lake from pool and restaurant

the pool didn t seem nice to me

if you have kids, they have an excellent play area, including trampolines and playsets

early closing hours of pool. :

in fact they forced us to use their laundry service - which was expensive

the property it s fantastic! gorgeous garden, pool and a beautiful view!

no room service unless you re sick, then you have to bring it up and down yourself

room service was also not good

we particularly liked the upper house rooms with your own pool area

the included breakfast is simply coffee, fruit and bread with jam

i had to point out one thing is that they promote a particular pool a lot as there are two but it seems to be closed off often from prior reviews and was closed

unfair to charge the full price of a chapin breakfast when the continental breakfast is included

continental breakfast included was quite poor, comparing the quality of food given in the restaurants

we thought it included breakfast

room service was great too

stay ever,breakfast was amazing,clean room,grounds and pool/sauna were absolutely stunning

views, the bed, the pool, hot tub, food, service

wifi only works around the reception area