views, the bed, the pool, hot tub, food, service

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

good wifi too

at the resort was good except the wifi was very weak

it had breakfast included there 3 simple option which were all good

the property it s fantastic! gorgeous garden, pool and a beautiful view!

in fact they forced us to use their laundry service - which was expensive

room service was super quick to deliver our morning coffee

early closing hours of pool. :

no room service unless you re sick, then you have to bring it up and down yourself

kids crying in the morning

kids crying in the morning

if you have kids, they have an excellent play area, including trampolines and playsets

the kids loved the pool area with the big slider

play area for kids

good wifi nice hot water

also, the hotel has a lovely little outdoor pool as well as an indoor pool table and foosball that kept our teenagers happy and busy

don t bother with the pool

wifi was not working until i restarted the router outside the room

even after we checked out, they graciously allowed us to continue using the pool facilities and provided us with towels, extending their hospitality beyond our expectations

breakfast could be enhanced and food menu changed from day to day.

inly the pool area, which is way better than the hotel's)

their iconic infinity pool is currently closed for refurbishments but they don't offer guests any discount because of

professional and friendly staff, lovely pool, huge rooms, great chef

nothing we didn t like, but be warned there are a lot of steps if you want to use the infinity pool

room was beautiful and we had a good time at the pool

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

they also have a nice heated pool

i looked forward to coming home each night and relaxing in the pool and room

we were super pleased with our suite, the food in the restaurant, the staff and the pool and gardens

all the food was great, fresh and delicious, my favorite was breakfast, loved the fresh tortillas

the breakfast was delicious too

the included breakfast was super delicious, fresh, and had a variety of foods

the beautiful pool was an amazing amenity since the lake didn t seem to be that swimable

the wifi is not available in the rooms, only the restaurant, but they have a covered porch area (with a (-)wifi in the room which wasn't clear until i got there (although this is not necessarily uncommon (-)creationist christian vibe they don t tell you about in advance, overpriced restaurant, wifi was (-) no wifi in the rooms available (-) i was on a working trip and had booked this hotel counting on its wifi so that i would be able to work, and i found myself unable to for half my stay, and without (-)spanish, making it hard to get help with booking for example hiking trips, and they do not have wifi in the rooms

hotel has a beautiful view, pool, and gardens

staff was very pleasant and attentive, the rooms were very clean and beautifully decorated, the pool was beautiful, and there were many seating area

no tv or anything for the price of the room i pay, i feel the room have nothing special, the pool was no clean at all and the restaurant have hours for service, an example its they don't serve

but they don t have any activity to be performed at the hotel, taking into account a dirty pool and only 1 tuk tuk that works with them to take you in / out of the hotel leads to a waste of

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

the pool is fantastic for kids

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service, waited almost and hour for a margarita and a mojito, never heard anything back from

outstandingly managed property with a large span of gardens, a great swimming pool, and breathtaking beach from with boat dock, tranquility and stunning volcano view

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental