locks on the doors need to be more secure and my advice to parents it's not a place for young kids it's a

accommodated three kids and very helpful

wifi in room

drinks in the late bar over priced, 2 drinks 24 pound

position in the town with easy parking

previous spas - no where near as good as previous ones, basic gym and pool is very small with kids everywhere-

the staff were so friendly and helpful. the spa and the pool is wonderful!

room service charge

ordering room service, menu states gluten free option bread however when ordered told they didn't do this

this local getaway with my husband, had access to the spa facilities and was a very nice a relaxing stay

spa! dirty, tired and kids everywhere!!

family facilities- playground, woodland walk, selected family swim times, family changing, kids menus

we were there with kids - i was taken in by the colouring table, book area, sweetshop and film nights which is

were looking forward to using the spa however, it was absolutely full with kids even after the time it was

there were less kids running around

cracks in the bathroom under sink, one of the kids bed were missing mattress protector but honestly it was not

was spacious with separate beds in the ante room for the kids, restaurant and bar served well (within the limited

throughout the evening we could hear big groups of kids up and down the surrounding street on very loud motorbikes

being on the top floor with kids, lots of stairs. bar prices expensive.

family room booked was actually 2 rooms, so parents away from kids

was not great in taste and prices were extortionate with no separate kids menu available we were left disappointed

lee want above for us all, even baked muffins for the kids breakfast

approx 10 pound in uber, room cleaned daily, disappointed no swimming pool as advertised, kids took their swimwear

very friendly nice and clean and the food was really good plus the kids loved it.

like kids had done it

kids ate free which was a bonus

arrived later ended up being served ahead of us (not great to see especially if you have young kids waiting for

was a staff member in the breakfast area very miserable the way she was looking at my kids as she wanted to

pool is brilliant for the kids, beds are comfortable and rooms lovely & clean

prices of food and drink. room had no bath. kids camp bed really uncomfortable.

location was slightly noisey with kids walking past and the dual carriageway

ideally would have preferred one room as we have small kids

great to have star city across the road to keep kids entertained and some good dining options there also

a family upstairs i think kids were jumping off the beds at 12/1 am but everything else

no hot chocolate options for room for kids, again evening staff sorted this

the atmosphere in the bar on a match day is marvellous (if you re a villa fan)

beds, the attention to detail was incredible, the victorian theme was so lovely, even down the breakfast the

a bit cold in the bar area

very conveniently situated close to villa park with on site secure parking

clean with modern fittings, only downside was poor wifi

the breakfast was great, with lots of choices for kids

considering the amount of kids it caters for the rooms are spotless clean and the whole hotel well maintained

had a fantastic stay the kids really enjoyed the park

kids entertainment was ok kids enjoyed it. breakfast was lovely beds very comfy

turning up and finding entertainment for the kids on a night time was great

the walls are too thin and we were wedged between families with kids on each side

our stay 3 families no kids this time

unfortunately we were not there long enough to see breakfast/restaurants or any of the spa/gym facilities but

room service - due to a language issue

prices of room service a little steep

no discount for no breakfast, a pathetic explanation re supporting the kids

couldn't get on to the wifi but only there for one night so didn't bother us.

of choice for the gluten free breakfast

the room was lovely, comfortable and we had a lovely restful sleep and decent breakfast.

rooms look recently renovated very clean staff very obliging early check in was no problem

love the activity packs for the kids and the snacks extra

lovely quiet area, the pool was a bonus and the kids loved it in there

this hotel is very kids welcoming

kids enjoyed the pool area.. plus s was easter and stuff done a little egg hunt for them

easy to find, easy to park, great facilities and lots of freebies for kids!

the ability to stream films in the room was great especially when travelling with kids

helpful staff, friendly face upon arrival, breakfast staff were amazing with my kids, they were friendly and

when i booked the room i gave all the details about my family , 2adults and 2 kids, i thought i have settled

really when i chose aloft as our destination for the short holiday, my kids were skeptical because they wanted

the room and the staff they were super kind and friendly the room was big enough for my family(my kids always

it was such a shame the gym/ leisure facilities weren t open or the restaurant.

wifi was abit slow.

clean and room service available as an option

no spa or swimming pool

i loved that i could choose from 3 pillows and the room service!

the bed was huge, bunk beds for the kids and enough room for a travel cot, staff were lovely, and the locals

towels noise kids were playing football right under our bedroom window where my car was parked shouting from

the room were 2 rooms for kids and master

parking was in the back garden of the hotel where there was lots of drunk people and kids playing football,

nice room with separate room within the room for kids

i would have preferred a double bed and 2 singles for our party- 2 adults and 2 teenage kids!

on one of the days for breakfast there was no white bread left which didn't bother me put had 2 kids with me

an overnight stay the room is fine for a family of 4, as long as both kids are not 13 or older

would have liked a bath in the room for the kids as it was a family room.

here as i was bringing my kids to thomas land/drayton manor

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive

kids running around late at night

pictures in the website and the room size werent matching, it was bit small but the kids enjoyed the

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

kids enjoyed the breakfast menu

the kids loved the waffles

i really enjoyed the stay and my kids loved it, we would definitely come again

this hotel was clean and value for money me and my kids enjoyed staying here.

my kids enjoyed the breakfast

brakfast choice, thie kids loved making their own waffles with whiped cream and chocolate sauce and sprinkles

no kids menu, extra bed was very uncomfortable and cost 15

we were walking distance from the bull pen which had kids of shopping and food

rude in their approach to when we brought food back to hotel as food menu didn t cater for kids

room, champagne, chocs and cake and fruit. night away from the kids.

wasn t any chocolate spread so my kids were not happy

rooms where too hot making it uncomfortable for the kids and i.

no gym like advertised and could do with updating

great small hotel with lovely helpful staff and good bar and restaurant.

no dessert available when room service ordered.

very few facilities, no residents bar or overnight room service

when we reported this to the waitress and she took the meal back to the kitchen the chef stated that we shouldn

was excellent- the reception staff were particularly helpful and pleasant so we're the bar staff

great breakfast and kind staff. wifi works fine. lot of things in walking distance

staff unexpectedly rude about where to stand to be served and no late night room service apart from fish finger

was located next to the kitchen extractor so was a little noisy

go up anf down the stairs even for the checkout there was nobody to help with the bags me and my kids who are

the fact that the hotel doesn't have breakfast.

and showers could have been warmer and the extraction fan in the bathroom and kitchen were

mobile phone link to get into the room, lags alot, poor wifi

was terribly small, so i will base my rating on the larger room with the sofa and small kitchenette from here

it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it

didn't sleep until the last residents were back )just like home with the kids

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

enjoyed a deep, hot bath (luxury when you have kids

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

it was my partner's birthday and after such a year working in the nhs, my kids and i wanted to treat her

however, for a three day stay we did feel (family of four with young adult/teenage kids) that the breakfast

on the first floor quiet and relaxing, with comfortable bar sefservice always open and free, gym on floor 3

the bar was very nice for an evening drink - beautiful setting with a lovely fireplace

liked the fact that you could get great room service when the restaurant is full

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

the ony channels i could watch was 1 or kids programs all the others were jumping

was no hairdryer, no wifi in the rooms and no window - couldn t tell what time it was when i woke up as it

free wifi only available in public lobby areas

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

in the room all locked so no fresh air, in the room no toilet brush, no electric kettle, no kids chanel s on

rose petals was on bed for us with a card which i found lovely

unable to order room service as there system was down

excellent wifi

breakfast was amazing with great choice kushal looked after us in the bar made great cocktails, very polite

my kids were thrilled with the ice lollies on arrival and having the car park booked in advance made

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

the apartment was spacious, clean, and well-equipped, making it perfect for travelling with kids

of 4 including 2 teenagers, the apartment included 2 single sofa beds which was perfect for the kids

great for a family with two young kids. priced like a travelodge but with so much more.

i hope they will introduced a new family rooms for small kids

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

my kids and i really enjoyed that bit

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose (do not worry, no

95 @ head, kids eat free

if fridge could be added to room for kids milk and food.

comfy bed, good breakfast, free wifi and parking

car parking too

car parking good and nice beer garden

wifi code written down in the room / offered on book in but easily obtained

was tiny , single bed was smaller than my kids single bed , no air con or even a fan it was absolutely boiling

great bar with real good prices

almost put off with a 'no wifi' in the room put got the connection from my room.

free wifi was pretty slow, so i didn t use it

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

overall stay is good. however no tv channel for kids.

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely

very engaging and were very good with the kids

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely

i had a family in the room next door to me with the kids (understandably as stuck in a hotel room and parents

breakfast was generous, massive full english even for the kids

kids running around at 3am bed was uncomfortable unsightly stain in bath customers where cancelling

restaurant was nice though, and had a separate area with settees and a tv with games for the kids

the room is big enough for a family with kids, staff are friendly, lots of parking spaces.

not small bottles of shampoo etc - only because i collect them for my kids who love them - these had nice big

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for

don t recommend this hotel for family, rude pictures around which are not suitable for kids, limited area and

i didn t call down to reception as i didn t want to wake or alarm the kids

i didn't like kids making noise in middle of night

everything was perfect my kids enjoyed the mother day activities in the hotel thanks alot

nice colouring packs for the kids nice big breakfast with lots of variety clean location great

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

given kids packs on arrival location great and close to bullring shopping

staff were so kind and undestanding of kids needs which made our trip more enjoyable

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

had suite kids had put up beds in the living area at first walk though it looked really amazing

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

we had kids with us

the worse night with the kids i ve

kids under 12 not allowed in pool weekday and no kids at all on weekends.

kids not being allowed into pool

no paddle pool for small kids

the spa is a nice, relaxing area (except when there are kids in)

kids aren t allowed in the pool

for a peaceful night away from kids hoping for a good night out and a bit of a lie in on saturday morning,

the hotel was a complete disaster run by kids , as soon as i checked in i asked for a wake up call

bar stocked many drinks

the young ladies at reception desk and bar were very friendly polite

hotel is right next to the canal with bar and restaurants

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean

everything ok but need to provide small bed for kids under 3 year

pool tables and playstation for kids to play with. great breakfast with choice of hot food

confortabile good breakfast and gym aswell the bed confortabile and the person from reception very helpful many

hotel has nice decor, 24hr bar, gym and

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

the staff were very helpful when i checked in i was told i had to get another room because i had kids

and a bit boring it would have been nice to have a chefs special like omelette or pancakes for kids

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given

milk, darren was so kind and told me to help myself to a hot drink too and packed muffins for the kids

the property had a number of separate private rooms and also a shared kitchen/dining/community space being

easy free parking and close pubs/restaurants near by

no bar or restaurant but lovely kitchen facilities if you were to self cater

easy parking and key code to access main door and room which made it super easy

however each room has a small kitchenette and there is a bigger kitchen and dining area on the ground floor,

clean rooms play area for kids

budget hotel and all the staff were great and my 3 year old loved the table football and the kids corner in the

families allowing their kids to run up and down corridors screaming and laughing at late hours and continental

too small for 1 adult and 2 kids . shower extremely small .

for the money paid, room was not what i paid for (double room - was smaller, bunk bed room) kids running around

the lobby smells of figs and always looks smart and there s a great area for kids to play without making the

delicious breakfast specially menu according to satisfied ud83dude0b my kids , healthy, fresh dining

even a pancake machine which impressed the kids

delicious breakfast and friendly staff. the kids play area was fabulous too.

we had kids so they were very tired and we arrived around 7pm

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if

that it surrounded by loads of restaurants, you have the sea life centre for the kids, and it not to far from

not a bad little gym and lovely breakfast both covid friendly

amazing staff, great breakfast, clean comfortable rooms

the staff was very friendly and the breakfast is good value for money.

for the babies bottle, lovely breakfast and family friendly restaurant with crayons for the kids and very nice

breakfast was great, loved the waffle machine and the colouring for thr kids was great as i was on my own with

i love this place ,kids enjoyed every bit of it

great location kids loved it the breakfast was lovely

very friendly staff especially claudia, good with the kids

receptionist was very nice, the kids play room is a great bonus, you can sit and enjoy a drink in the lobby

staff were really friendly & good with kids.

booked 2 hours in advance of arrival and the sofa bed was not prepared for the kids to sleep

after midnight with sleepy kids and the two wonderful ladies working the reception made everything so easy

we were next to a group of loud teenage kids, which was just one of those things!

was with my kids and the staff force me to book another room and ipaid 138 that is not fair m really

young bar and restaurant server was very attentive and looked after us

plus a lounge, a bar and food available

the bar & restaurant staff were very tentitive and the breakfast choice and quality were great

the rooms are comfortable, the staff welcoming and friendly and the parking/wifi are spot on

stuff in kitchen said sorry but im still waiting for compensation from management for that but they

no parking onsite sadly, but parked with ease on free spaces near pure gym next door

the room service prices were a little steep

wifi poor

service was top notch, got upgraded by the kind receptionist, we ordered room service for dinner and it was