the lady at breakfast who took our room numbers she talked to me and another gentleman about our kids

great location, breakfast was nice.

great bar and staff

breakfast was excellent and couldn't have asked for more.

friendly staff and lovely gym

kids loved the hotel and food

the rooms were great and was great that the kids were all kept on one floor

great breakfast options. kids loved making their own waffles. staff really helpful

11:30 was very unfriendly, bordering on racist attitude and in spite of having young pre teen kids gave us rooms

booked a room forbtwo adults and three kids

the kids loved the fact you can sit down in the shower cubicle

property is ideally located being right on the sea front, with lovely gardens and parking spaces

great breakfast

good car parking

location, decor, breakfast, quiet, clean

like the fact that we didnt receive any room keys during our stay especially when we had 2 young kids aged 2

and go out and pay for breakfast elsewhere, not what you want on a sunday morning with two kids in tow

so it's hard to get kids washed without getting soaked yourself

staff were incredibly friendly and helpful, and the restaurant next door was nice and great for kids and adults

staff were lovely. very comfortable and warm. breakfast bags were great. kids loved it

the walls and doors were very thin and we even had other kids from down the hall playing knock a door run

to do with kids of an evening no residents lounge so had to entertain a 7 year old in the room from about 8

nothing good for the family and kids

me & the kids cried

wifi hit and miss in some areas

of the spa facilities wasn't available, however this was clearly explained by a lovely member of staff

little bit of a problem finding a lounger around the pool, with many people leaving towels and/or robes on

the spa is so relaxing, and the recently added heated outdoor infinity pool is unbelievable on a cold night

we loved the room, the restaurant,spa was very good staff excellent

the spa was fabulous and so was the food

room was immaculate and had so many added extras including some sweets on the beds for the kids

loved the little extras and hot chocolate/sweets for the kids, very thoughtful and great value for money

the bath water was fine and my kids could take baths, but neither my husband or i were able to shower because

very helpful on our arrival, i found it hard at 65 with suit case etc, not being able to leave kids alone,

i had read about that in a previous review and brought a sound machine with us so that my kids could sleep

it was dirty, tiny and full of kids dive bombing into the pool

maybe needing a bit of an upgrade jacauzi wasn t very clean kids playing in pool being a bit of a pain no

30 at night from kids running anbout and then the cleaners trying to come into our room 3 times from 09

an old sock and kids lunchable packet under the sofa bed

very spacious, the kids loved the space

the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other

that pets can also come in the hotel , staff very helpful and polite , cleaners brilliant , good parking ,

paying for wifi.

you had to pay for wifi

room was huge, with separate space for kids

was a bit too warm and didn t fancy opening the balcony doors through the night when we had the kids

kids options available

needed absolutely no complaints the people up north are so friendly i love our visits to see the kids

were kids running all around in the corridors down the stairs knocking on doors

i hadn t realised that kids ate for free so that was a lovely surprise

kids loved it

the kids burger was pink and no desert that they asked for but got an alternative

really friendly staff, great location close to beamish and other activities for kids.

breakfast was fantastic plenty of variety and the kids loved it.

the main bar sitting area kids screaming running round from we got there at 5 pm till nearly midnight was a

and it was impossible to fall asleep with 2 kids before the party was over

there's a fairground for kids and plenty of fish n chip shops

the side bed for kids was in very poor condition and making noise at night

wifi not very good

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

definitely recommend for all people especially with kids

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

facilities for adults and kids amazing and food was

amazing family fun day for the kids, then a great atmosphere for adults in the evening

they more than made up for it with a free breakfast, free ice creams for the kids and being really friendly

blinds let a lot of light in so we woke up quite early, to no fault of their own a few kids were running around

i asked for the wifi code and was told it was on the room door

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got

when looking at the menu there wasn't anything on there apart from the kids menu

taking kids out until after 11 at night

the wifi signal didn't reach our room, we requested a cot but didn't get one and the room wasn't very

not enough parking but wasn't a problem i just parked over the road.

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

wifi connection was too poor inside the room.

maybe slightly stronger wifi

not relaxing as kids swimming lessons taking place

lovely place to stay for a get away for myself & my husband for our birthdays without the kids

just young kids

it was full of young kids - even in the jacuzzi which wasn t allowed but no one challenged the large

the spa and pool. great enjoyable experience with the kids. beautiful grounds.

had to book urgently in the afternoon for the same night stay for 2 adults and two kids

lovely decor, ample parking, nice location

i had a very early start so did not get to enjoy the breakfast, but the room was excellent and i have no complaints

d good value) food in the restaurant, nice cooked breakfast

wifi speed

likely going to come back for a night or few to experience the rooms and get a break from the kids

our room was facing the road and since we were there to get a beak from the kids we spend a bit of time in the

all amenities were included and all our needs catered for including both breakfast and dinner on room service

earlier check in options even if pay a little more free parking more room service options

drinks i have bar expensive but to be expected.

go repark my car was quite stressful they can also help fit a mini fridge in the room because my kids drink

the life science centre is also a must visit, especially if you have kids

going to order room service, rand restaurant

the staff were so pleasant and kind!! would definitely come back! and late check out was perfect

room service food - had to wait 1 hour 20 mins for food

was very noisy lots of kids running around

the plus was no carpets we were travelling with pet so these was really handy

couldn t access the wifi as it was unsecured.

hotel claims to be pet friendly and the only thing in their policy is that charges apply, and only a certain

the wifi was a did iffy but that was being fixed the day we left.

the bar area downstairs was excellent, a very enjoyable experience

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

the waitress offered to take them back to the kitchen and they only changed one of the eggs

group of loud lads in the bar early in the evening that spoiled the ambience for a while

room service menu is small.

services for kids were amazing

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area

also they had kids and you could hear

the room service choices. especially for kids.

room w was only an over head waterfall with no other shower head option which is not suitable for kids

size of the family room was excellent extremely good for the kids

no lamp in room, kids don t like sleeping in total darkness, had to leave a set of main lights on

kids got up through the night to use the loo and drunk people falling in from the night out coming

the icing on the cake was a group of drunk kids right outside our room at 4-5am shouting and screaming and

the windows the cold water for the shower didnot work so i could only have a scalding shower kids couldn't use

refurb since last time got us much better room and 2 doubles which the kids loved as they didn t like the

the big pool was an added bonus to keep the kids happy

room was far to small my kids are fantastic at swimming yet we had to be in the pool with them at all times

kids running and screaming up and down the corridor from 10pm until after 1230am

the hotel was perfect for kids & the room had plenty of space

longer to check in since we were tired after a long drive and arrived quite late with two young kids

the kids got pancakes and nutella and the staff were very friendly

bar staff great

wifi very iffy on second morning, difficult to connect

plenty of parking. ideal for the city center, quiet even though on a main road

kids loved being able to see the angel from the

99 for a school kids pack up lunch (small carton of juice, apple, cereal bar and a muffin)

parking - more than enough location - close to city and a1 staff - are amazing and always there is

.everything except the breakfast

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

chavy types at the bar screaming kids in the bar

if i wasn t with kids and had been out partying it wouldn t have been an issue - as it was, it was not

wifi connection was weak in my room.

beds really comfy and nice size room. gym was small but did the job!

room service breakfast was stone cold.

no one aviable to help with tray food for kids to room

a rowdy group in bar. kids making a nuisance outside and coming into bar area

:) was tempted by room service but i already had dessert that day

nice room, good location and it has a gym!

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

no plastic cups, plates for kids

i stayed here before with my family, and it easily fits 2 adults and 2 kids

beach toys for the kids

probably have reasons not to have a toaster but this would be useful, especially with kids

comfortably slept 2 adults and 3 kids

free for my husbands 40th to have a relaxed meal, drinks in town and a good night sleep without kids and dog

cosy feeling, luxurious. great choice for a first night away from the kids

no breakfast option for room service.

couldn't get the hotel's wifi to work and my room may have been a 'black spot'

for a late check out, received a call then telling us our late check out wasn t on the list

my partner as its close to the playhouse that we like to go to now and then & ice rink with the kids

the mrs thinks that the artwork was done by the nursery kids in town using a bit of left over paint from the

bit of noise in corridor but sounded like kids.

where to go and have breakfast really good people and will stay every weekend if available as my kids live in

see attached actual photo - narrow staircases, difficult to ascend with luggage - wifi was

hotel, beautiful clean rooms, very friendly staff, decent breckie (especially the sausages) and kids eat free

nothing. i was a little nervous seeing kids and party goers but it was absolutely fine!

but they make a good use of the space so we feel the room is spacious with a bunkbed that our kids love about

it s very very clean every part of this hotel even my kids love it here

kids (14 and 10) and me have spent 3 nights in this hotel

staff was polite to serve when kids wanted additional sausages than what was ordered

adele cooked us a lovely breakfast and even made pancakes for the kids

even the kids enjoyed the atmosphere

the gathering of the kids was not an issue, just the engine noises

there's loads of parking and the wifi is excellent

a problem with the hotel but kids running up and down in a room above me untill 10pm and started again at 6am

the small fee for the leisure facilities was more than worth it, the kids loved the pool

building is so historic and it is just up the road from the life museum which is excellent for kids

kids really enjoyed staying over and they really enjoyed their activie

luckily my kids are old enough to walk and carry their own bags

bed is comfy, sofabed not so much but kids were happy anyways

kids in the pool

a very bright smoke detector flashing all night. noisy spa area full of kids.

we also travelled with two kids ages 6 and 8 and they also loved this hotel

, so helpful with my daughter who has dietary restrictions, and very patient with our wild irish kids from

the breakfast was good. perfect location and very comfortable stay. me and the kids loved it.

central location breakfast choice was good kids loved waffle's for breakfast

breakfast - fresh waffles machines made the kids delighted

breakfast was amazing and the kids enjoyed it

the kids bed sofa bed and was made so couldn't even sit on that

sound proofing between rooms is fine for any normal stay young kids and loud tvs at 10pm/late next door

excellent value for money regarding the kids eat free deal

lazy parenting letting kids run about banging on room doors but not hotels fault .

gym was very small

the hotel has plenty of facilities restaurant , bar gym which we did not use this time

wonderful lounge with fully equipped kitchen

room service was great even ordering midnight pizzas

one very minor fault, the collection of room service glasses and food plates were left opposite the lift on

went well, just our timing on breakfast as some items were missing, or the kitchen had runout

i didn't have breakfast

maybe pancakes for kids,chocolate sauce etc( they are on holidays also ud83dude06)

booked a double room but for a triple, this meant innthe room next to me where 3 kids who were having a party

the room service robot is something my kids will remember forever

kids loved the robot room service butler beds very comfy, rooms very quiet

breakfast and evening bar excellent

if i didn t have 2 kids under 5 with me i would have went to the premier inn down the road

had a lovely stay brilliant family room for two adults and two kids

delicious breakfast, plenty of choice

on site parking is limited but nearby street parking is ok at night

parking - no fault of the hotel as that's all the space they have

table and chairs in kids area for breakfast not clean

food is good but trying to eat and have a pint when people in gym kit and kids are running around isn t great

very noisy guests younger kids banging doors constantly through the night

i d recommend this hotel any day especially if travelling with kids

service from the guy on reception who helped set up the kids beds and was so friendly and helpful he was

- security of it broken so able to fully open the window on 6th floor so dangerous especiallyif kids are in the

for the first two nights and again in the mornings, there was a large group of foreign kids staying on the same

could have been more fruit, nutella and pancakes for kids.

was put in a disabled room stains on curtains and carpet and cracked tiles kids running about after 11pm

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

so not really a family room if kids are a bit older

very good breakfasts plenty thing's for adults and for kids

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

adequate but small room for family of 4 with big kids!

the breakfast was excellent and in the evening the bar staff supported my every needs

comfortable rooms and beds excellent prices and value great location for easy access to bars, restaurants,

the staff were friendly, allowing me to have early check in and they couldn’t do enough for me

very friendly, and helpful, thank you (a special shout out to night staff steve who manned the bar on our return

young kids couldn t manage the numbers and no one in management position to oversee

brilliant location,room was perfect for us and two kids who absolutely loved the bunks!

adults 2 kids and a dog, dog bowl and bed in the room for the pooch

have stayed here regularly with and without my kids

breakfast is way too much and out of line with the industry nationally for an adult let alone kids

as it is such a public bar i do feel if you are sat in hotel lobby having a drink or just with kids a toilet

lovely room. perfect size for 2 adults with 2 young kids

room was dated also looking on to main road with lots of bars , so noisey until after 11:30 with kids not

(never mentioned it to reception though) which annoyed the kids but as we were only there one night and checked

moreso for people staying more than one night especially with kids