breakfast was ok. waffles for the kids. bed was comfortable.

wofe and kids

customer service from reception desk to room service breakfast was good the waffles are great for kids only one

the only reason i said i would stay again is the kids need a pool... for my sanity lol

did not feel comfortable with the sticky floors and my kids running around

was great, my kids were able to swim and enjoy the cool breeze with the balcony door open

some really bad hockey parents arrived and the kids were running wild and the parents drunk

being a single mom with three kids the only thing of our whole trip that i was extremely looking forward to

received complimentary milk and cookies for the kids

my kids loved having 3 pools to choose from

, she was at the front desk and she upgraded our room to higher floor cause there was too many kids playing

the food in the restaurant for kids better selections and lower prices

everything else was quite good. there were a lot of family gatherings for kids to use the pool.

we even had a challenge as i'd lost my credit card jus as i was trying to check-in with 4 kids and two dogs in

kids running and making noises along the hallway

moved to a different room during the night with 2 kids and several luggages

4) room tv channels are paid channels, regular channels are less interesting please monitor your kids if they

, even kids always expect for pancakes ,scrambled eggs etc

young kids sneaking through the back doors with friends, partying til am hours, zero security

nothing for kids to consume

to the gym and there was a family there that was letting their kids play in the gym even though it has signs

choose not to eat here if you travel with kids, they said free for kids, but actually restrict kids eating

the wifi not working in room

coffee and cookies, pool and hot tub was nice too, nice bar downstairs all around great hotel for the

i am experienced traveler, amenities are plenty, service at the lobby was good, very helpful, the gym is a bit

pools was very cleans, kids loved it

was just sad that the spa was closed, would have been great to use while the kids played in the pool

desk was always friendly and so helpful, even had easter treats for the kids

we had two young kids who had a few stuffed animals they brought along on our trip

small parking lot

having the breakfast included was really handy and the kids really enjoyed the pool

my kids and i both had space and i was able to get my work done

pool was cold i have never gone to a cold indoor pool little upsetting but but the kids still lasted a little

our kids were so excited to have their own room that my hubby and i actually had alone time haha

and beyond the pool and the courtyard are beautiful i can t wait to go back and neither can my kids

time, we got a very spacious unit with a king bed and a sofa bed perfect for staying with my kids

thankfully, i don't have kids, otherwise i would be really concerned for their safety

it was quite an experience with my small kids and i tried to cancel my booking but i had travelled from far

we loved the pool, hot tub and sauna

rooms are very clean and contemporary, there are ample parking, the staffs are very friendly and helpfiul

pool was very nice fun for the kids

kids were diving, eating, yelling, and on one occasion a mother was pushing her son so hard during

for both my rooms, would not give me the key for my second room because it was somehow in my kids names when

gym

room service quality was poor. bread was a bit stale.

the main bed was great, but the opening bed for kids was pretty awful

hotels in the area made adjustments to change the time for breakfast so it was available for swim kids

the breakfast bar was lovely, with different options every morning. the kids enjoyed the pool.

i was charged 6 times in my credit card and forced to wait at reception for 35 minutes while my 4 kids were in

pool was too small ( probably better suited for younger kids)

pool several kids all under age of 12 unsupervised kids were very rough when i had my 3 year old granddaughter

maybe a basketball hoop in the pool for kids.

of kids playing in the middle of night and hotel management let the games and hockey going through all

nightlight would be good (especially for kids) perhaps you had, i didn t think to ask.

kids loved swimming and eating at the bistro. excellent service from very friendly staff!

the pool was cold, the kids were so excited for the pool but didn t enjoy the temperature

all staff were beyond friendly and loved interacting with the kids

was late at night and kids were exhausted and starving

on my floor, there were excited kids loud and running in the corridor early in the morning

room was nice, comfortable, minus the obnoxious kids party sat night, it was super quiet

kids loved the pool it was clean and water was

we didn't use the pool but i could see kids there from my window

staff not as efficient / friendly as other hotels we stay in with our son when we travel for sick kids

as : very nice bar, pool, fitness room, water in the room, clean sheets, netflix on tv (the kids loved that),

it was awkward and uncomfortable to swim with my family while little kids were learning to swim in a formal

operation hours/schedule for the slide the staff was amazing and made an exception for all the kids to turn it

was a kids hockey team staying the night with tons of kids running the halls until late one night

waterside was a wonderful addition for our kids

everything was clean, decor was elegant, rooms and beds are cozy and the kids loved the pool and water slide

property had a great pool for the kids, and super easy layout

definitely too high for kids to get on

kids loved the cinnamon buns

breakfast bar, coffee was available 24hours a day, and the indoor pool was great for family with kids

when we arrived we just wanted to relax but that was a little difficult to do when there was kids playing hockey

breakfast and gym

kids liked the pool, breakfast was good but one of the staff came across as rude (i understood why

kids running up and down the hallway slamming doors at 7am

the pool was also great and the kids loved it

we have kids so we understand they were excited but came to get away from children, so wasn't pleasant

were hockey teams and you could hear kids running up and down the halls

kids loved the pool and the great breakfast

breakfast was ok but the waffles were hard the kids didn't like that and the location wasn't far from home

the pool was a good design and my kids loved it

was worried we would hear the noise of all the kids staying for tournaments, but it was quiet

fact that the pool and hot tub was always packed with kids didn t even go cause the kids wouldn t stop

more hotels should offer this as you know, some families have more than 2 young kids

no pool and variety in breakfast for kids like pancakes

no pool.no kids menu in restaurant.

we have stayed here off and on since the opening of this hotel when my kids were young

we came just to have a night away from the stress of work life and kids

from the quick and easy check in/check out, complementary cookies the kids loved, the pool, wifi and the

juices were so bad kids wouldn t drink it

were kids yelling and running up and down the hallway

liked all the different things they had for my kids and it was in a great location

our kids had lots of fun and it was close to wonderland

that lasted about an hour then there was screaming kids again at 1040, 0220, and 6 am

kids running all over hallways screaming and

amazingly friendly, venue was clean and the idea of having netflix on the tv was amazing for the kids

the smell got so bad i had to pack my kids up in the middle of the night and find a new hotel

the next door was smoking and went thru to our room i have small kids and having hard time breathing because

is not very fast parking is small

late check out extended free parking

no wifi. the bathroom was a little dated. the parking is very limited.

friendly, professional staff, reasonable size room, clean kitchenette.

parking on street and is safe

room was not kid friendly, wires and dishes were accessible to kids, laundry was gross

enough room for the kids and i to stay

it was uncomfortable with two adults and two kids

like the rooms , quite at night which is good , breakfast with nice choices, like the staffs , kids love the

having the kitchen is so convenient cause i can have something ready when kids are too tired to go out to eat

the staff would ask decent piano players to stop after 2 mins but let the inexperienced and kids play for 20

i had to wake up kids and evacuate in the middle of the night

at 10 pm with 2 small kids after a very long day, this is a terrible experience

thankfully my kids didn t get hurt - i do have pictures if

no activities for kids. no one.

kids running up and down the halls

kids loved the instant pancake maker

annoying kids that are constantly abusing the free breakfast, most of them go down for at least 3 breakfasts

arrival was late and small kids needed to go to bed

our room was close to the elevator and ice room and the kids were out of their rooms past 3am

downside were the kids at some tournament kicking up a storm when they returned in the evening and knocking on

kids coming back from tournament and raiding the breakfast area the next morning

people screaming in the halls as well as kids running in the halls for hours

i didn't like was being placed on a floor with a hockey team that kept me and my kids up to midnight running up

breakfast room when it wasn t over crowded with kids

3- pool was too small, mostly it's made for kids

kids loved the salt water pool

got really fed up and told her to cancel it and refund the money to the card even though i had my kids with me

i don't know if we just got a bad room but having a weekend away from kids and not being able to sleep in cause

annoying to have to log in to use the wifi

we were 2 parents and 3 kids

great value for money, kids loved pool, front desk staff was amazing

room was great as always we have stayed here a few times and the kids love it pool warm and the garden is

t like that some of the guests were sitting outside on chairs close to our room door where young kids were

breakfast was good and the kids really enjoyed the pool

i was in a rush to check out as i had to go and pick up my kids and it took them forever to give me my deposit

the kids and i loved our room. king bed with sofa bed and huge tv. the room was huge

strange kids was screaming in middle of night near by rooms at corridor

strange kids was screaming in middle of night near by rooms at corridor

kids walked out of the pool area into the lobby and elevator dripping water so the floor was often

the pool was closed. choose this hotel to have pool for the kids.

but when all the parents are busy in lobby getting wasted no one paying attention to what their kids are doing

the second morning wr were awaken at 0630 being beside a staircase that 50 kids were running down, running down

the kids had fun in the pool

staff are wonderful, rooms are very nice, breakfast was good, they have a well built gym and my kids enjoyed

quite happy with the selection and helpful staff thru out the entire hotel poll was great for the kids was also

for kids it is probably great

good breakfast and the kids loved it

pool too much chlorine strong for the kids..

there was many people yelling in there rooms and letting kids run the halls really late 11 pm and we had to be

the kids were treated with toys on the day we arrived and when we got to the room there were cute

com that kids cannot use pool outside 9-12 or 4-7, this is so stupid, why would i book a hotel with pool,

the indoor pool was a plus with kids

the bar in the lobby is one of the best served area, the one server let me order a bottle of champagne

breakfast was not so exciting, 3 eggs ,grapefruit juice ,1 strip of bacon and 1 sausage for $33,

my kids and i were very jetlagged and they had a pokemon card set that we played with at 5 am in the

the breakfast and bathroom

have gotten your own pool

no bar or restaurant, breakfast is just ok

to airport with free shuttle to & from airport every half hour (which is helpful when hiring a car for a day

a bit longer opening hours for visiting the swimming pool would be really nice

incredible gym and spa facilities, a lively hotel restaurant and bar with very friendly, warm and expert staff

service was inattentive and stuffy room service made several errors

wifi is too weak. on and off too often

charging our phones and media pads was particularly slow, but once connected the wifi seemed a decent speed

the breakfast was good

rooftop bar closed which was a reason for booking

love the room and the bar and coffee shop

front staff and room service were so great

welcome drink - friendly & helpful staff - the gym: big, clean, well-stocked/current equipment - complimentary

but, they were a bit skeptical about that and said that everything is good, must be the kids

there was some sports tournament going on as well so we couldn't get near the pool with all the kids

was good for commute into downtown toronto, had a noise complaint from kids playing in the hallways management

the hotel staff offered to put us near the pool because with the kids

bed was comfy, bathroom was small, the pool was nice for the kids

room service equally disappointing - really oversalted pastas

and bar upstairs were difficult and unfriendly

the concierge (vanessa & erica) and breakfast server ewa deserve a special mention

also the fact that there's no pool, at that price for a stay id except more amenities

enjoyed rooftop bar and superb city view!

staff was great with the kids

the indoor pool is gorgeous, with an atrium like glass ceiling, my kids were there for hours

were renovations and we had to take the stairs from the 4th floor to get up to the pool, but my kids thought of

honestly it's like the one night a year we can get away from our kids so i don't think anything could of brought

no tv hook up for personal programming apps for kids.

location is great.. room service and bell desk very good.

amazing location pool and spa nice bar and nice restaurant room valet service good

for example, call for a bottle of water resulted in room service delivering filtered

the pool was closed, it was so disappointing but they more than made up for it

only complaint we had was the lack of service in the bar area

horrible peice of artwork and completely insensitive to children and anyone visually impaired kids will have

they changed my room saying it was better but we got a terrible sofa bed for the kids instead of the two king

location was perfect for proximity to our kids apartment

kids wished for a pool.

our whole stay was fantastic and i cant wait to come back with my kids

very disappointed to bring my two kids down for a swim

the noise from other rooms, or the hallways. kids were really loud.

pool - too many kids

the pool was nice, kids loved it.

box under the bathroom sink that had no electrical cover on it- could be dangerous for little kids

cleanliness is very important especially where there are kids with you

hotel could change our room after one horrible night ( 2 adults and 2 kids in a king size

they told us when we checked in that our kids 7 and 11 were $15 extra each for breakfast

com should have it listed that the included breakfast is only for the adults in the room and any kids are charged

kids were playing basketball down the hallways

everything was excellent, but one of the tvs in the kids room was not connected so they couldn't watch their

likes was hot tub ,fire place, room, staff, kids likes was pool and fitness center hubby likes was lounge snow

it was real clean and very comfortable and the kids love the pool and breakfast was delicious..

we needed it since we have two kids

were at the property 2 bed apartment with 3 kids

the location is superb. the kitchen is fully equipped.

we found old make up on the floor and laundry in the dryer

the kitchen is very well equipped, spotless, there is a washer dryer

there was no toilet paper and no paper towels in the kitchen

excellent location. fully equipped kitchen.

we stayed for 5 days with our kids and we would highly recommend

are all disposables, instead of glass and mugs the pool is very small, only room for a handful of kids to splash

i would stay and will be stay here more as i have a grand baby at sick kids

good location to sick kids

was it is not on the main street, because i didnt like the area much not the best place for kids to walk and

my kids liked it

the pool was my kids favorite. unique look and clean. easy to access restroom.

on the bright side my kids loved them & provided some unexpected entertainment for them

bed was amazingly comfortable staff were so friendly convenience of shuttle pool for kids so quiet

was very nice and spacious, kids loved the pool

kids eating pizza by the pool and adults drinking from glass containers too

lot of noisy kids

was a large group of hockey parents and their kids at the hotel

the pool and hot tub was a hit with both parents and kids

got a family room ( two adults and 2 kids) and breakfast was included

there was no real breakfast options for little kids

pool had a scum line around the surface where kids had written in it with

the bed my kids slept in was squeaky

restaurant was good and check-in and dining staff were so friendly and patient with my kids

truffles delivered - complimentary bar staff and restaurant amazing and valet parking is great as well