wifi really bad .

the wifi did not work at all

the spa bath was not completely clean

good rooms which are quite recent in a nice area. the tapas bar down the road

bar downstairs was open late, so loud

great value for money, nicely decorated comfortable room with good wifi.

spa bath in the bedroom, we found it to be very impersonal and would have preferred a nice walk in

for pet owners the close proximity of the duero river to exercise their pet is a tangible benefit

we were not given the wifi password and no way to contact front desk, we arrive past 10pm

free parking and safe, quiet area

free parking; good wi-go

refund us ( we were a party of 4 ) so we had to leave earlier than expected so we could find a bar and have

i traveled by motorbike and it would be nice to have a covered parking, but it was ok anyway.

very accommodating for families with kids

very accommodating for families with kids

wifi signal

the bar is in the hotel reception and it's a bit noisy

the have a good place for the kids (2-10 years old)

the have a good place for the kids (2-10 years old)

in fact, later in the evening we had some beers in the bar and were given two free tapas (i think)

was good for the spanish summer :) good ambience in the hotel bar with fair prices the breakfast was basic

a cosy restaurant and bar with a

a cosy restaurant and bar with a good menu

breakfast was not included and eaten in the bar area which was very basic and not very pleasant.

wifi works well

and comfortable room and shower private parking quiet neighbourhood very reasonable

bar food was poor

not a problem for us, as the staff were extremely helpful in putting together some simple bar food - ham, cheese

beautiful location along the douro river with excellent parking facilities

motorway, an oasis of extensive grounds (with free access of the pool for guests, playgrounds for kids, tennis

its pool as we were on our way from the netherlands to portugal and we needed something for the kids to relax

they thankfully left about sunset were very noisy with kids running around hotel screaming

didn't know that it belonged to a club so after a scavenger hunt in our bathing suits through a kids' birthday

big family bedroom,nice space for the kids to play and great swimming pool.

the gym is quite good

the bar closed from 6pm on saturday til monday and there is no other establishment in walking distance

wifi in my room could be better. room a little small, but more than enough to sleep.

was relatively low reflecting the location but the bedroom, the cafe and gym were all very good

there could have been a bar and food when we arrived

modern rooms, clean and comfortable. gym was good.

but as a suggestion for improvement, they had no glass mugs/cups only paper and the mini bar didn't have prices

no wifi connection without putting passport details in

only moan would be that it was 30 euros for 2 adults and 1 baby to use the indoor pool, we didn t use it

pool seems a bit over crowded at one point, so the reservation system is on the right path but

it was nice to have use of a swimming pool and car park

spacious room, we made use of the gym and indoor swimming pool

place , good big room and inside pool was awesome to relax bed was good the local restaurant was ok they where

car parking brilliant with choice of underground parking at no extra cost

bedrooms exceptionally clean. underground parking very good and secure. room service good.

room with kids was great, breakfast was fantastic and nice terrace front and back

beds were great. we had an adjoining room with our kids which was really practical.

surely they should have got intouch with the kids teachers who were looking after the kids

extremely comfortable and separate suite for the kids

the only bad thing was the room service is not avalaible. h24

i had booked 2 rooms for 2 adults and 3 kids previously and they only had rooms down for two adults

helpful staff, fantastic hot showers, huge comfortable beds, spacious room, bar and restaurant onsite and secure

couldn t get the wifi to work

the bar was very cheap i was well surprised

lovely bar area with friendly staff and served the best sangria

check-in was good for kids as they received a small cuddly toy, which made them feel welcome after

nice breakfast - quantity and variety - and kids no charge policy

when travelling with kids, make sure you go to parque campo grande, it is a super playground

keep your kids next to yourself

for next guests room ok for one night, but a bit too small for longer stay with a family with 2 kids

our 2 bedroom room was huge and kids loved the spa bath

good for when you'd like to go out with kids :-) it was a nice place for us to stop and rest for the night before

parking late at night could be a bit challenging

restaurant which offers tasty dishes, private garden, free parking

building was fabulous, bar excellent, restaurant superb. staff could not have been more helpful.

the sofa bed for the children was a bit small for both kids. that s my only criticism

no room service menu floor in bedroom not very clean always forgot to replenish toilet

the welcome drink and snack at the bar is also very positive

great breakfast, room service was fast and the food was pretty good

the wifi was unstable at times.

the rooms were spacious and comfortable, the kids really enjoyed our stay here

were a family with two kids: beds where all individual there was no care on making a couple bed for parents

the water switch unless you are actually in the tub, which is not comfortable when giving bath to kids (we had

lovely room, chic decor , very comfy bed and excellent bar , lounge areas

wifi worked 15-20 minutes then there was disconection for 5-10 minutes

lack of kettle which is handy for a quick tea or simply use for kids cerelac

huge and comfy bed, perfect for a family with one or two kids.

staff in the bar area despite the language barrier did their very best to understand us & were helpful &

laundry service was awesome

no information in room as to phone numbers for room service, front desk

and restaurants, just next to the cathedral, rooms are bright and sparkling clean, breakfast and room service

location

the breakfast is also really good, great selection, all very tasty, and the chef/ waiter is very kind

costs extra but worth it)

breakfast was expensive so we went to a local bar for tea/coffee and toast

the concierge gave my kids chocolates when we checked out

wifi

friendly and helpful staff, nice bay window view. wifi did not work though.

the bar wasn t open but they very kindly us ice.

wifi a bit spasmodic. hotel not on driveble road.

pool is shallow

advertised as rooftop pool. it just about comes to your knees

the location , design, cleanliness, lighting was immaculate. very good fitness suite.

the pool on the roof is rather shallow as well

central. clean. comfortable. excellent breakfast. lovely staff. would definitely stay again.

found it difficult to operate the kitchen facilities some staff weren t very helpful

gym, restaurant, terrace

wifi was erratic.

everything (except the wifi).

we traveled with a child with severe food allergies, and this kitchen offered an excellent freezer and an oven

a lot of noises of kids

position so close to the square and restaurants and bars walking distance to a park for our dog hotel staff very

breakfast really low grade. no wifi code given.

noise as i was on the first floor and i could hear the restaurants at night lack of room

great location pet friendly secure parking

bullish welcome but maybe a language barrier

elegant hotel with modest but working gym facilities

wifi in the room for the very expensive price i paid

the bar was tremendous lounge area clean and attractive check in smooth and quick

location, cleanliness, good-sized bedrooms, nice gym

in the evening you can have a three course meal or bar food until late

great location just off the highway. bar and snacks great quality and well priced.

we ordered room service but go the wrong food

bar man was rather miserable and when i pronounced white wine as branco rather than blanco he

worst wifi ever