Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was not exceptional as advertised and to slow that everyone should have at least 45 mins
pet friendly, wonderful staff and great views.
a pet friendly hotel of this quality/value is unusual, and they were very welcoming to me and my dog
the hotel didn t even open the bar as there was little point without many guests
the lobby was beautiful and had a nice bar in it
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
wifi slow down often
gym equipped friendly staff clean
bed, tv size, gym.
there is no frigobar into the room, there is no toilette into or close to the gym.
rooms too little. i expected more space. mini bar will be nice
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
room service fee won t be added in the booking totals price until check out.
samuel and his room service colleagues were extremely kind
when we got there, no wifi and no tv we were disappointed because they didn't say anything
new facilities, comfortable rooms, good gym snd beautiful swimming pool, very friendly and attentive staff
amazing view from the room, pool, and gym. the room was extremely clean and staff was great.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
we only had breakfast at the hotel which was good but the coffee not so good
the breakfast is good. and the restaurant food is very good too. very good mexican food
breakfast was great ud83dudc4d
the location, the staff, the room and the breakfast
although a small bar of soap was provided in the bathroom, i could not find any shampoo
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
as i am traveling with my kids, i cook for them as they have facilities to cook
receptionist was very nice, very helpful.( forgot to ask her name) free laundry.
for normal room you should share the kitchenette
- very poor gym with broken machines, hence
room is spacious and clean, hot water works, air-conditioning was nice, bed was comfortable, the kitchenette
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
amazing room, very clean! very happy with the location! big plus for a free wifi in the room.
gym room is on construction
expensive for what it really was and very poor room service menu
gym is tiny, breakfast not included, relatively few facilities for 4*hotel.
also on the website it stated that the hotel had spa facilities however there was no sauna
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
i appreciated the laundry service i had twice
easy check in with access code, property is in a beautiful area of polanco really safe and pet friendly
place, well-equipped kitchen
nothing really. we were very happy. the complementary breakfast could be a little better.
hairs left in all bathrooms and kitchen. terrible!
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
also there was a family with kids staying on the
i wished it was cleaner, but maybe i became more conscious of it since i went with kids
staff was friendly and helpful. everyone was amazing. room was great for traveling with kids.
spa and swimming pool are always open and we enjoyed the gym
spa and swimming pool are always open and we enjoyed the gym
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
weren't the highlight - ours was also a bit cold and amenities were scarce for the price, our kids' room lacked
it could be noisy if other guests are with young kids
beautiful hotel, perfect location, amazing staff, outstanding breakfast
very expensive laundry service
another thing that works very well: the wifi is great, simply put, no login screens, fast enough for my daughter
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
wifi, drinks, breakfast it has become one of my favorites hotels
wifi was functional but not high bandwidth enough for work and video calls.
a la carte breakfast that is gourmet: fresh squeezed juices, fresh fruit
the breakfast is amazing - lots of choice and very tasty and high quality
and funky design elements, the stately oversized room and shower, the amazing chef-prepared breakfast, and most
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
with little kids, towels go quickly and we had an accumulation of dirty/wet towels
the complimentary breakfast had a great variety of items
noted above, a small bar would be nice, although there is complimentary mezcal offered every evening
very high quality breakfast, just was very limited in its options
also a nice gym
Booking Options
Swimming Pool, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful
breakfast was average with very cold area with all of the heaters in the breakfast place not
really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful
location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around
are very comfortable, the staff is amazing, specially the breakfast team
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
walk - the rooms were incredible stylish and luxurious - silent and comfortable beyond belief the breakfast was
whether it was at breakfast, lunch, dinner or after hours the staff was very attentive and professional
design, the rooms , the location, the staff, the coziness, the breakfast and the attention to
very good gym
breakfast was great, location was very good in the diplomatic area.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the staff was awesome, the breakfast was first rate, and the other guests were enjoyable
only complaint about breakfast is that the coffee is not a gourmet one
fee for included breakfast, room service wakes you at 09:00 on departure day (despite check-out at
gym and no english tv channels
wifi big suite location conference room
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
attention was amazing, included breakfast was filling, i will be coming here again
kitchen took long
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
kids are not allowed to use the hot tub and there is no
stuff wasn t honest, i arrived very late at night with my 3 kids, did a reservation for 2 simple rooms just
facility like spa, pool doesn't allowed for kids
room service took more minutes than we expect, but nothing was wrong
the gym has state of the art machines and equipment
Booking Options
Swimming Pool, Kid Friendly, On-Site Childcare, Avaialable Crib
and the pool area on the seventh floor were spectacular and were perfect for a spring break with kids in cdmx
we asked for spa and could not get an answer
gym, pool were excellent
room service quite expensive.
room service excellent room lovely
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
wifi very weak and constantly dropped connections
close to my family, breakfast included and late checkout
good location, available shuttle to nearby places
the gym
the gym was a nice surprise and an even better surprise was the hotel van
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
kids breakfast not included in the price (but adults breakfast was) they only provide one, 1lt
wifi didnt work
great hotel in a superb location, staff excellent and very attentive, breakfast very good
needed to call room service for hot water
room service was delicious and we loved the spa
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
room felt small, with two kids.
nice location, nice pool, cool fitness center, breakfast is fabulous
excellent gym, great location!
better selection in the mini bar, free milk or creamer in the mini bar for the coffee machine
laundry department destroyed my velvet suit jacket
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
room was clean, good breakfast and gym is good for cardio
clean , breakfast was really good , comfy beds , clean towels, clean restrooms, easy to use safe
breakfast was more than i expect the clean did very good
good breakfast.
the breakfast wasn t that great
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
breakfast choice is limited the gym is really poor
had a well-equipped kitchen but no detergent/sponge or dish washer for dirty dishes so we had to buy everything
location, bikes, clean kitchen and gym.
the gym machines aren t well maintained and don t have disinfecting wipes to wipe down the machines
wished to find cleaning supplies in the kitchen, like paper towels, napkins, dish soap, etc
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
stayed with kids at this hotel and it was perfect
tadeo at the bar
the resort is located alongside a mall with restaurants and bars
gym was big and had enough equipment for any exercise or routine you can think of
mini bar empty
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was very delicious
breakfast was good
but i would have to say that the breakfast was good, and the views were even better (perhaps higher floors only
breakfast goes until 11:00am
small gym (did not use), good internet connection
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
basic amenities like toilet paper, towels, soap, wifi were not there when we arrived
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
heated outdoor pool was amazing for kids
my kids loved the pool which is always extremely warm no matter the outside temperature
lovely pool(great with kids) big comfy rooms
i was missing more kids menu options in the restaurants.
some of staff looked a bit angry according to kids
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
park (although the entrance is 10 minutes away you could consider it if you are traveling with kids like me and
food was not so wonderful and also the spa bath was just a bath (although the shower was very good)
the restaurant was not opened much but room service was great
needs updating , staff very nice but trouble with room service s they don t all speak english
i had a breakfast in the restaurant and i'll never come back there
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
a choice for breakfast, location is wonderful especially for families with kids
wifi on second floor and patio is less consistent than on first and third floors
i appreciated the free parking and breakfast included
and her staff was extremely helpful with various matters, from directions to wifi connection (which was pretty
an early flight with my baby, they let us do an early check in without paying extra
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
in addition, people with unruly kids the 2nd night was very unpleasant
view, great late night hotel service, room service was amazing
staff is 5 star. from concierge to check-in, room service, laundry, spa
the spa, pool and gym were all closed due to covid but i suppose that is no one's fault
very clean - great service - honest staff - delicious breakfast buffet - amazing views of chapultepec park and
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast would be better if it includes eggs; only one coffee machine creates line up.
hotel was spacious enough, it had a big breakfast area, and also an area next to the lobby to work or just charge
lack of laundry and washing machine
gym is very small and i had to pay for the parkins service
breakfast
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
we appreciated the space adn the ability to have our kids in a separate room
we were able to do laundry as well
the gym....is extremely small. almost like a closet
the small kitchen was fine although you could only
the restaurant on top great for breakfast and nice views
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
a first day we didn't have towels, couldnt take a shower needed to wait for it, when i ask for room service
too much problems with the wifi. a nightmare
had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked
was very good,parking no problems,very kind personal ,location was jest so so ,the best are the rooms very big
staff only spoke spanish so it was difficult to communicate at check-in or when ordering room service
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
for start my working day, but i had salmon with asparagus, and chocolate cake for dessert for room service, but
it would be great to have a mirror in the gym
wifi was very slow and sometimes not usable
lady from the room service team was very kind
wifi is unusable