also, i didn't see any booster seats for kids

no fridge in the room. breakfast is so so. especially if your travel with kids.

tv in our room wasn't working well and wifi was on and off

i wanted more basic dishes for room service, like tacos.

the breakfast buffet the following morning was one of the best we've ever experienced at a hotel

hotel is 15 minutes away from t2 airport, but with the hourly shuttle, it is basically like sleeping inside the

gave my laundry in and they ruined one of my shirts

i arrived to the airport at 1 am and i called the hotel to ask for the shuttle, by the time i was heading out

shuttle to and from the airport, the assistance given, the staff were all professional, the room

get room near to road and next to gym

took out the coach that was there before, it would have help us since i have 3 young kids and one of them had

perfectly located inside the airport, arriving late at cdmx with kids it was perfect to spend the night for our

easy to access and pet friendly

bartender dismissive as rude

location at the airport was excellent especially as i was traveling with a pet in a large dog crate

to the room, finally we have never got them, always the bellboy had to open it for us, very poor wifi connection

location and breakfast area was reduced

breakfast options are pretty limited

location, breakfast

had chosen this hotel because its said that it has a free parking area and it is close to the airport

the airport shuttle was also a great

ordered room service

clean, brand-new and smart room, super comfortable bed, good high pressure shower head, gym with a breathtaking

and room service

hotel is brand new, with great facilities such as gym, bar and a free shuttle bus to the airport

everyday and staff would have an attitude if you got up to get ask for more stuff seeing that we kids you would

it was so hard as i was with my family i needed water for my kids as well but at last i had to go out and buy

convenient location for airport, good car parking, comfortable bed.

there is a parking lot under the hotel so driving in is possible

i had a very early morning flight and was able to have some breakfast before i left

loved that they had a 24 hour cafeteria (helpful with kids)

have 3 kids under 8 and they loved playing in the pool

the breakfast buffet was delicious with lots of options even for picky kids

not have been more perfect for a one night stay with kids between flights

arrive around 9:30pm and i wished the pool was open late, my kids were only able to be in the pool for 20 minutes

said that we have breakfast for 2 adults and 2 kids included, but in the hotel we were told that we only have

heard a lot of good things about this place but the night i checked in i tried to order food from room service

hotel had a really nice buffet breakfast, te beds were really comfortable

breakfast menu was decent

everything. loved the luxury of room service!

a 2 adults 2 kids stay with breakfast included for all, and upon arrival was told that only adults were included

not relaxing at all with the kids , and even for a couple , to ear sound around all night long is pistoff

that was incredibly convenient as i was there just to sleep with my kids and all that luggage

i was charged extr for my 2 kids nd extras for ridiculos stuff

i couldn t put the amount of people that were going which was a total of 3 adults and 2 kids because when i

was a totally empty when we were there overlooking runway to watch planes and land - amazing with kids

breakfast for kids is not included, just for adults, which does not make sense

kids (and i) loved watching airplanes landing and taking off, and it wasn't noisy to sleep at all

good for kids to play on but useless for swimmers

walls are to thin because i can hear the snoring of the neighbor and when he call to his wife and kids

outside the airport means there s more space and they have an outside garden and pool where kids can play -

was just okay and not really worth it for the price but couldn't walk anywhere nearby easily with kids

close to airport. kids used pool which was pretty clean

breakfast was extremely expensive, our kids (8 and 6) were charged adult prices albeit we spoke spanish (might

the kids liked the pool and being in a courtyard the weather is not a problem, like wind

the portion was insufficient for an adult, seemed from the kids menu

in the morning the room service refused giving us the breakfast for kids we did get only two meals

quiet until the neighbours yelled at their kids

kids running around screaming and laughing past midnight

could not connect to wifi

so in reality the tv showed only spanish cable channels and not of much use to keep the kids busy

please double check when ordering hot chocolate for the kids some waitress would charge when others said it

location close to the plaza zocalo, clean and cosy room, staff friendly and helpful, lovely breakfast

breakfast coffee could be better

no gym or pool

can get pretty noisy depending of your neighborhoods and their kids

i stayed with my 3 kids and we enjoyed our stay

also you can hear everything that happens in the hallway (families walking, the kids talking), and the window

kids are screaming, staff is noisy, plain awful in the early hours

should be a qr code in the room for room service

i wouldn't choose this hotel if you were traveling with a big group, older folks, or kids, because the area is

also, no room service

gorgeous. great breakfast.

breakfast far exceeded expectations in terms of quality and ability to pick from a menu at no cost

wifi was down the entire time and my boyfriend and i both had to do work calls/zoom meetings which

we selected the room that included breakfast, and of course, everyone will have different experiences, our

fairly reliable wifi

the breakfast was very good

check out the diner la corte half a block away, fabulous breakfast option

was slightly disappointed that breakfast was not served until 07

a huge deal, but the pull out sofa is really only ok for small kids

fridge wasnt cold enough to store fresh milk for the kids

just and fyi the laundry room ceiling is low

location was great, right in the middle of mexico city. free laundry was a pleasant surprise.

loved the fact that coffee, and breakfast, were brought to the room each morning

large room and appreciated the space with games that our kids

last day a family stayed next door and ws so loud kids running

how many street were close that day, it was hard for us having to walked with the luggage, three kids and 85

building and lobby and room, we were travelling with little kids so the closed-door common room down the bottom

the wifi was a bit slow in my room, but there was a massive festival going on outside, so maybe others

room guide to services was poor - only discovered room service was available on the last day by reading the

bar on top floor, friendly staff, breakfast, the interior architecture and the comfortable room

the pool area is very small, with most of the roof dominated by a restaurant used predominantly by

staff at the restaurant/ pool does not speak great english.

location in heart of historic centre, modern comfortable rooms and lovely rooftop pool area to relax after a

lot of kids hanging outside of the hotel (40 of them) everyday blocking the driveway and entrance to where

water location breakfast options room service great location for easy pickup and drop off friendly

room service was great and all the staff were friendly and helpful

even though we checked out in the morning, the stuff let us take a shower in the gym before our evening flight

breakfast

my kids enjoyed the snack bar downstairs which had pastries and sandwiches also included in room price

didn't like that it didn't have a pool or kids area, especially when travelling with kids

the rooms our kids had did not

i will return but with my kids to enjoy with the whole family

the breakfast that is included was very good and plentiful (our kids loved the hot chocolate

catedral was a great place to stay with kids on a family trip to mexico city

beautiful terrace with a view, nice coffee the whole day, fruits and biscuits as a gift, kids

had a big group of 8 people (2 adults and 6 kids)

the kids enjoyed the complimentary snacks (cookies, muffins, chips, and guayabas this time of year) and

there are a lot of services you can use - for us, we used the laundry service

double bed room was not available for our two kids

the breakfast is the best ever, everything is super clean, staff super-helpful.

in the spa bath room, our spa bath spat our hair and dead skin from the jacuzzi jet

nice breakfast, excellent location, fast wifi, helpful staff, clean and quiet room.

wifi was not good.

when you travel with kids is always good to have a washer and a dryer available

the diner by the lobby was also fun for the kids

rooftop plunge pool is lovely, and the bar there is a great escape from the busy city

wifi was not working well in the room (2nd floor) and the hotel was a bit noisy you could hear the

total disappointment for wifi not working for 5 days