the kids enjoyed the pool

the kids enjoyed the pool and playing with the animals

our kids had space to play

nice pool

clean and pretty spacious studio with sufficient kitchen equipment

free parking and playground for kids in front of the

comfy beds, good greenery all around the hotel, good kids playground in the park right next to the hotel

travelled with 4 kids and a dog

a picnic over the road from the hotel on a picnic bench, where there is a great little park for kids

suite was a good size, with a spacious bathroom, a comfortable double bed, and a sofa bed for the kids

nice pool connected to a grand living room with lots of toys for our daughter and kitchen and views of the

quiet and the most amazing view. beautiful decor . kitchen a bonus to pre own food

there is also a playground and an indoor pool where children can enjoy playing

hidden gem, lovely owners, excellent design, equipped kitchen, cozy inside and outside seating area -> perfect

please also say hello to old lady, the owner of the bar in the village

good parking right outside

to the uk with our dog, who was also made to feel very welcome ( he even got a plate of ham for breakfast

rooms are even more beautiful than in the picture and breakfast served individually is a piece of art

amazing breakfast

maybe lack of pool

the bar was located at the lower floor with good coffee and pintxos and visited throughout the day by

thank you to virginia at reception really helpful and very pleasant ud83dude0a great breakfast ud83dude0b ud8

staff facilities bedding bathroom breakfast

choices poor, staff at the restaurant bar not smiling, not nice and doesn't make the effort to speak another

parking situation was unclear. breakfast can be improved

5 to10pm can be a bit noisy with kids playing games below the open area

kids play in the square nearby

open with the fan and the open window as there s no ac (there was a festival on the street and kids playing

pet friendly and although perfectly clean there was still a faint but persistent smell of dog

wifi is not that stable, mostly i use my internet

the staff, the breakfast, the cleaning, the restaurant, the parking... literally everything!!

very pet friendly

spacious rooms, restaurant open for dinnertime is appreciated, parking outside included

plenty of options for eating on site (cafeteria / restaurant) plentiful car parking safe & easy

golf course, driving range and padel court on site

we ate in the bar as we had our dog with us, white table cloths, attentive service and good quality food

the bar steward was very obliging and recommended a new gin to try and it was very nice

good breakfast and restaurant

good location, pet friendly and lovely room.

wifi did not work in my room

there was a small honour bar with tea and coffee free to help yourself to and a small selections of drinks at

nice view and staff are kind and friendly.the breakfast is good!

location, good wifi

there was a good breakfast included in the price, a good selection of hams, bread , cheese , cereal

beautiful setting, excellent dining facility and food, wonderful breakfast, towels and linens are luxurious,

delayed, room too dark, lack of privacy, thin walls, very unfriendly staff, no sink plug, parking too

breakfast just ok

parking is in a public car park and we booked it cos it said private parking

spa facilities were closed

the water in spa was a bit cold. it should be much warmer.

wifi quality was a little poor, maybe it was just in my room.

parking is available near the hotel and there is a kitchen/bar downstairs

it was perfect for a one night stay, and the secure car park was real peace of mind as we had our camper van

the staff are friendly and helpful and the bar and kitchen were pretty ok too

free parking

we had dinner and breakfast at the hotel, the dining room and bar were nicely

good wifi connectivity throughout the hotel

s on the edge of town, so getting in for the evening was a chore - two adults and three kids cost 31 in

is not open for hotel guest, same as the pool, needs to be paid separately and kids are not

the room service pizza we ordered was 35 and it wasn't even the pizza toppings we ordered

stop off for our journey to southern spain, clean rooms, lovely bar & food

outdoor pool or outdoor lounging space

bit short of kitchen utensils

kitchen was really underequipped- it was basically unusable in some regards with basic things not

great park for walking our dog close by and really handy having a small kitchen after a long days drive

tv and free wifi

the laundry doesn t work and the shower broken

pet hairs on the bed, but knew the hotel accepted pets before i booked so guess was to be expected

the wifi speed was 85mbit/s

the wifi password was not on display in the room, so i had to go back to the reception to get it

the wifi was good, as were the other facilities

value for money, pet friendly, conveniently situated, comfy bed and pillow, underground parking

my bicycle in room good efficient hotel, no thrills good size room (ind use double room), good wifi

wifi practically nonexistent

room with everything you need inside, staff were very friendly, good wifi, excellent location, good bathroom,

clean room, clean bathroom, strong wifi

difficult to stay connected to wifi, staff availability limited, could not get hair drier to work

and comfortable room staff were very nice, helpful and professional parking outside the hotel - public parking

friendliness of the owner and cooking. beautiful environments. good wifi range.

great little bar with friendly staff.

wifi was problematic

things except finding the place from the back of building parking area (inadequate signage and it was

friendly staff, wifi, interior of public zones

the design of the staircase is a bit strange and kids felt a bit scared there.

super comfortable beds and good wifi

to find some basic information in your room - but there is nothing, not even details on the wifi, so i ended up

great value for money very central cheap good wifi

weak wifi

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out

poor wifi power

s the second time we stayed in this hotel with kids

in the restaurant meant we had to eat in the snack bar which was adequate

accepted pets which is a bonus - we find sometimes we are charged for a pet and sometimes not as she is only

location was great. lovely room service food.

located pet friendly hotel in the centre of the city, with adjacent park and pedestrianised areas for

it is a relaxed place to be except there is not a separate bar - one is served from the reception desk

bar next door was pretty good though

poor wifi signal in the room

the room has a minibar which was actually relatively cheap compared to other hotels

wifi was not good for our room 00

i missed a pool.

we chose also because of the ev charging and secure parking

wifi is a hotspot and not all devices can connect, my kobo e-reader couldn t connect

allowed us early check in.

spa and gym.

also, the place runs amok with kids, screaming, yelling, running, inside and out

they reopened the bar late at night so we could get a welcome nightcap on our return

good wifi included

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

the spa were closed in the weekdays

bedroom very hot, without ac basic breakfast

spa facilities, good value for money

great buffet for breakfast

location is amazing, the original spa dates back to 1843 although of course it is now completely modern and well

it's good to offer a family room but two kids sharing a sofa bed is not ideal...

great garden for the kids to play, lots of small touches that were wonderful, perfect hostess to meet us -

lot of noise from the corridor (kids running and yelling at 11 pm and early morning), problem with wi-fi, air

all in all, normally we like to chose anything from ihg hotel group, as we travel a lot with our kids through

family room is a bit small if you are with kids and pillows not very comfortable.

there is no parking on site

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large

parking was downhill from the hotel

secure parking for our motorbikes and member of staff was excellent

booked two nights we stayed only one as we could not cope with a tiny room with miniature tv and wifi that didn

the parking in the underground garage is just perfect, next to the elevator

loved the bar and the staff.

wifi was super buggy & slow

the parking space is big enough

the wifi kept disconnecting and the signal was quite weak

parking right in front of the room

playground for kids

to find out adjoining rooms were not adjoining, just next to each other as we have two young kids

there is a children s playground on the site which is great to keep the kids entertained for a while

the hotel doesn't have any dedicated area for chilling/staying with kids

the kids bed was comfy and the cot was a genuine wooden crib rather than the standard travel cot

kitchen facilities good, secure location, comfortable bed

secure parking onsite

location is in a quiet area, offers free parking and has a big inside garden to hang out

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely

the farmhouse has ample parking area for multiple cars and is well secured with electronically operated perimeter

close to bars, restaurants, and shops

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and

clean, pet and child friendly

the animals add some extra fun if you have kids

cool play room for kids and delicious dinner

there is a lot of space for kids to safely run around, they can feed the donkey's and dogs and use the games

each guest has access to a fitness room with a small pool, a large recreation room, a barbecue area, a communal

there is a lot of space for kids to safely run around, they can feed the donkey's and dogs and use the games

the little play area for kids at breakfast was fantastic

was spatious with fold down bunks for the kids and comfy beds

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

loved the little play corner for kids in the restaurant where breakfast was served

buffet breakfast was sensational and set my wife and i and the kids up for the day

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

kids were not allowed to use indoor pool

the kids enjoyed the snooker table

everything is close by with many kids play areas

the indoor pool is in the health complex next door, is 20 euros per person, and kids

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

wifi good

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

the wifi dropped out at times.

playground nearby if your kids are bored

wifi worked really well and they're was a nice playground right down the street for the kids

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

near facilities even a playground for the kids

the location, cleanliness, good wifi and spacious

also the prices at their bar were very high

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very

breakfast wonderful, the whole experience at this hotel was first class, 5 star

breakfast delicious

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

nice room and stay with kids had a beautiful view over the city

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

wifi service very slow

charge and extra 13 euros per night for pets, which is not advertised when booking, so beware

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is fast, no problems with the connection

wifi is spotty

de wifi was very slow.

wifi was very spotty

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

the bar is also great

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

it does not have a bar but there are plenty near by

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

very nice service, clean and comfortable room with kids, thank you very much :)

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

hotel was in an excellent location close to everything and great for traveling with kids

given that we were with small kids, this was a huge hazard

wifi not so good in our room

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

staff very friendly and kind. lovely gifts in the room for our kids.

lovely breakfast, good wifi - all great

beautiful breakfast

good restaurant, more than adequate gym, friendly staff

the bar onsite was fantastic and the bar tender provided such wonderful service

staff, from the front desk, to the restaurant, bar, and room service were exceptional

the wifi worked perfectly too

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

waterpool for me and kid during the spa, but it was rejected because watelpool is not allowed for kids

to separate us into separate floors which was disappointing as we were no longer next to my kids

nothing for kids at the hotel: no food no facilities

the kitchen wasn t flexible to accommodate kids menu

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

whole experience from early check in, car parking which was essential and sub-basement

no noises from the outside, good wifi reception. overall everything was ok.

small bar and lounge area

great value for money. nearby hotels that cost 30% more per night. modern rooms. good wifi.

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

also good wifi (up to 120mbps)

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

wifi is blocking certain network services without giving you upfront or during usage a warning

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

suite perfect for couple with kids or two friends who don't want to share room