friendly we asked for iron machine to iron our clothes and they helped us within second , the wifi is so good

and chairs the only service was a bakery next door that never opened till very late and a bar

bar next door for beers and coffee

bar staff were rude and grumpy

the bar restaurant were considered our local when we lived in t he area some years ago

private parking, easy access to the autovia, friendly reception.

to the airport, bar downstairs, and you can also order food

we had a snack from the bar area which offers a small menu of sweet and savoury crepes

el late check out

just off motorway. parking on site.

parking was near the hotel

clean and easy access, easy check in and check out, free parking. quiet, no traffic noise.

beds super comfortable, met expectation, free parking

big parking, direct access to highway, big bathroom

easy to access from the motorway. good bar next door for food. free parking. friendly staff

free parking

the wifi was quite good too

except the evening meal had to be taken in the snack bar rather than the restaurant but as it was only one night

easy parking, plenty of space

clean great bar and cafe,

rushed to get there before the bar closed only to be told the bar and restaurant does not open fri, sat or sunday

the bar staff were slow

the restaurant and the bar are in the same building.

we got back from the city we were told the bar and restaurant closes on a saturday night however there was an

free parking right outside the entrance

friendly reception, comfortable room. bar available for drinks. secure parking. nice place.

the underground parking was free and free wifi was good

accessible position, easy parking, very helpful staff, english speaking

parking is free and just in front of hotel

eveything was closed !!!!!! the kids zobe , the pool ....we went home early .

kids menu 15

bedroom we were initially alocated was on the floor above the kids play area and was noisy

convenient location. relaxing pool. comfortable big room.

the garden area by the cafe is lovely and the pool looked nice, but too cold yet for me

you can hear whole conversations going on from the next rooms including banging on walls and some kids shouting

the hotel had a gym

beds are hard self serve laundry near by.

the lobby, parking and wifi facilities.

no wifi that i was made aware of

the wifi was not working

bar and and restaurant was closed at night

wifi not

never a 4 star hotel, no tea nor coffee making facility, no mini bar nor fridge in room

check out the tapas bar at the street behind the hotel, order a drink and you get the tapa for free, and lots

there was no room service, and mini bar in the room. no tea or coffee machine in the room.

there was no room service, and mini bar in the room. no tea or coffee machine in the room.

cosy, intimate restaurant and bar areas

i ended up taking a taxi after walking a little bit with kids

my kids were in other rooms which were ok

nice and good facilities. i went with my two kids and elderly parents and we enjoyed our time.

the breakfast was exceptional, again probably the best breakfast of all among about a dozen hotels on

nice and good facilities. i went with my two kids and elderly parents and we enjoyed our time.

staff, beautiful spacious rooms, nice buffet, lovely indoor pool for the kids and dogs being allowed was amazing

all the facilities in the hotel. different swimming pools, playground for the kids.

it is a kids friendly hotel, there are many facilities for children and my kids had fun there.

breakfast cereals would have been nice , kids evening food was a little expensive and silly hats for swimming

pools and kids club facilities also room service!

group of school kids left to run around making a noise. not good for guests

modern bedroom with everything you required including wifi and aircon

bar and restaurant staff especially felix and marona were very attentive and friendly

120e for laundry service for some clothes without informing anything before

nice pool not too busy

evening and lunch (granada is cheaper than other parts of spain) +good place to stay with small kids, the swimming

about my stay from months in advance and my request for connecting room because i travel with my kids, when i

anada is cheaper than other parts of spain) +good place to stay with small kids, the swimming pool with the

could only get room service tea or coffee in the morning ( extra cost) or pay for the breakfast

no pool, no gym

kids has no discounted price which was strange as other hotels usually offers half price for kids

only kids' sweet cereals available - selection of healthy cereals would have been nice

when we woke up in the morning, there were many kids just going home past our hotel

for the room's telephone is absolutely outragous and can cause problems in case you travel with kids who accidently

very noisy at night. we could hear kids running down corridors until past midnight

kids enjoyed the rooftop pool, even if the water was a little chilly

not good for kids, the pool isn t big enough and the feel is more adults only

there is a spa area, which unfortunately we could not try out as they don't allow kids inside

wifi is not good in our room : 517

there is a spa area, which unfortunately we could not try out as they don't allow kids inside

it is convenient that a small fridge was provided in the room and there was free wifi

staff on reception (kim) and in the bar (manolo)

staff, as ever, were excellent - from the bar staff, the waiter at breakfast, the reception staff, cleaning

coin laundry just 2 mins walk away

staff, as ever, were excellent - from the bar staff, the waiter at breakfast, the reception staff, cleaning

a family-run hotel, pet-friendly, and kept very clean.

even gave us back toys the kids left in the first room

location seems to me safe and can go with kids as well

was coach loads of school kids on skiing trips when we were there , so meal times were a bit chaotic

for the heavy work they had to perform cleaning the tables and taking away the whole garbage the kids left after

single beds were forced in one room, no room to walk for 2 adults and 2 kids

the location is also very convenient with everything in walking distance and the wifi signal was stable during

nice room, good wifi, very comfy bed, large bathroom

excellent wifi

easy check in and late check out

great wifi

was immaculate and brand new my kids were fascinated by all the gadgets

kids totally loved all those buttons they could press, so our stay was full of happy giggles

modern and the whole paraphernalia of the devices in the bathroom was great, especially for kids

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

wifi does not work well, when i was booking it said they have bathtub but there was only shower

comfortable bed an bedding . early check-in and late check out

we had to go back later for better explanation around wifi password and other things

not located in the attractive center but still ok, accessible by walk. has wifi.

the location the beds were comfortable the size of the room was great for a family with 2 kids

one air conditioning unit located in the kitchen and no fans

as a result, we had to leave one phone charging in the kitchen area

one aircon for the whole apartment and it is in the living room/kitchen

didn t get the wifi password till the next morning and mobile signals were very weak

definitely not worth the 10 euros they charge - and esp not worth it for young kids staff seemed very short

pool was much smaller than we thought so only the kids got to use it

much noise from kids running around early in the morning, which i know it's not the hotel's fault, but was

enough sun beds - at least 3 to 4 could have been added maybe more where the tables were near the pool

hotel stated as 4 star but no internal room service, over 60 channels on the tv but all spanish, no bar or food

the situation of the suite was excellent -- two bedrooms, so kids had their own space

since we were travelling with 2 kids, we faced trouble the first day with no hot water available for more than

wifi is

the wifi was weak.

the apartment was spacious, quiet, clean and the kitchen was well equipped

the wifi wasn t very good either but it didn t impact our stay

was no wifi except for in the reception, which was closed between 8pm-8am

issues: 1) wifi did not work well on 1st floor 2) room was not well cleaned - long hairs in bed and floors not

service, beautiful property with incredible view, great wifi, was able to zoom and use slack & surf the internet

property has no elevator, the password for wifi is written only in the reception and if you are at third floor

- good price - perfect location to explore the city - clean - good wifi - modern room

good wifi

price and location are great. clean comfy and the wifi worked well.

friendly staff, good location, wifi, clean room, comfortable bed and good value for money.

next, the wifi is useless in the rooms

i paid accommodation for 3 adults and 2 older kids and they provided beds for 4.

laundry charge was very high.

the rooms are very dated and could do with being redecorated and the wifi is very slow.

no restaurants close by. only a snack bar available

are completely no wifi signals in my room at all which is very disappointed

they count every person and child... not very accommodating with kids.

school trip very noisy kids

large groups of kids staying. made lots of noise all day/night. they took over the whole place.

air conditioning and wifi - working perfectly

wifi signal was weird it's full but it's not working

the luxury of the kids having their own bedroom and bathroom was perfection

most appreciated was the gifts of fresh bottles of water every evening when room service came to offer a turn

the bar is small but very good

breakfast was excellent

great breakfast on site - everything you could possibly want

the server tried hard to get us food for the kids as fast as possible

have time to give us a city map, etc) and very unfriendly when trying to accommodate the kids in our room

good restaurant, very nice bar and excellent breakfast

staff without exception from reception to valet parking to room service were of very high levels of professionalism

spa and facilities closed. the room was too obscure

the free wifi didn't work well in the rooms

cleanliness, location , price , style , prices of mini bar are very reasonable

delicious breakfast, clean roomy rooms on a quiet street, just a few steps out the door is an array of

a fair few sun lounges and the little bar / snack area near the pool was also great

perfect location to explore granada. great breakfast and very nice clean boutique hotel

we did not try the jacuzzi, as they told us it was not for kids

my kids were really disappointed and

pool was a huge disappointment, nothing like it was in the pictures (more like a kids pool or a decoration pool

room despite having a really cool playground for the kids, smelled cigarettes and that gave me a hard time

did have to strap the windows shut with a belt in the kids room for safety reasons

we have kids

is basically a kids pool

hotel,staff was perfect.family room with kids tent was perfect.

unfortunately, i didn t have enough time to fully enjoy all the facilities, but the pool and the views from

24/7 room service, delicious food

junior suite was excellent for kids. lovely staff. beautiful buildings.

we booked a room with a pull-out sofa, which worked well for kids staying with parents

in bath tube is sufficent to fill it and have a proper bath free of charge sauna facility and gym downstairs

wifi was very good

the hotel is in a great location, staffs are very friendly and wifi is fast.

wifi is horrible

the wifi doesn t work very well, its slow

friendly service & early check in

good wifi

weak signal for wifi

only downside was the service at the outdoor bar was very slow

also, the spa was really nice and the staff helped us with all questions we had really fast and easy

the atmosphere in the restaurant/ bar area in the garden was very pleasant

wifi is super slow through the property and in some places, included our first room in the basement

my only other disappointment was the room service

it would have been nice if there was a pool. the kids were asking for one.

we requested a suite because i was traveling with wife + 2 kids, and our rooms were very spacious and clean

we didn't eat in the restaurant so can't speak for that but room service was quick and efficient

no problems with wifi

choices on room service menu, no pool or gym

it also has a very good gym

decent gym and nice to have the hammam (warm pool and small steam room)

their spa jet was possibly in fault? but they reassured they ll fix it.

hotel, really welcoming staff, great rooftop bar and excellent breakfast (including the

good to chill out after a long day but would not be good if busy, plus a sauna and small gym

wifi went in and out a bit, not a major deal

the facilities were great and the pool area on the rooftop was a great bonus

helped me with laundry service and booking tours for al hambra after all the tickets were sold out online

rooftop pool was awesome

the breakfast room a bit warm

we couldn t figure out why anyone would chose this kind of light for anything else than a kids room and

in the other hand, the hotel is clean, room service is excellent, and the hotel close to all transportation

it had a tv and wifi

wifi was strong

), air-conditioning, wifi, flat tv-set, lift, electronic safe and - which i particularly liked - a small fridge

we had 3 rooms: a triple room, has a sofa bed perfect for 2 kids and separate large double bedroom, and

we had 3 rooms: a ‘triple’ room, has a sofa bed perfect for 2 kids and separate large double bedroom, and

clean and tidy. great location. bar prices very reasonable for hotel

the wine bar adjacent reception is a great place to stop before dinner for a glass of wine and tapa

the wifi was really not good, very intermittent .

we really appreciated the offer of free laundry and coffee, snacks and sherry in the snug panelled area close

mattress, strong wifi, very good breakfast, convenient parking

wonderful breakfast with a great selection of fresh fruit, cereals, meats and eggs cooked to your taste

ingo, eva, lola and the other staff were always ready to help - even with our laundry and ironing

great location, very friendly staff, breakfast, nice room, historic building

kids crying next room no shampoo and body gel

had only 2 choices of cereal for tge kids but rest of the food was ok

breakfast is good and personnel good

breakfast was nice and included in our stay

perhaps more selection at breakfast. our room was a bit small, no temp control.

staff were great and friendly, particularly with kids

the wifi kept dropping out

gym and pool not in operation

bliss to cool off in the rooftop pool

spacious and comfortable rooms, great variety of food at breakfast, nice gym.

the bed is comfortable, the wifi is good and breakfast is ok (not great)

wifi was just too slow

the wifi didn't work the first day so we asked to be moved to another room

the wifi sucks super slow

wifi really slow. no bath tub. no leisure facilities.

room was spacious having a kitchen and suite

wifi reception very poor.

lousy wifi, average breakfast

kitchenette could be a little more equipped if possible for longer stays

wifi was weak in the evenings. no foreign language channels on the tv.

wifi was super fast

no coffee in the hotel and no laundry facilities.

bathroom countertop, consistent hot water, large bed, good closet space, excellent complimentary wifi, friendly

hotel clean, had everything we needed, good wifi, shower worked well, great air conditioning

the wifi worked well and breakfast was excellent with every choice imaginable

the beds were very comfy and it was luxury for the kids to have single beds to sleep on rather than a sofa bed

for a 4 star hotel the breakfast was quite poor and the wifi was rubbish.

there is no pool, gym or any other sports entertainment

there is no pool, gym or any other sports entertainment

no swimming pool.

the restaurant was not open for dinner but they served some of the same menu items in the bar and they were

the bar closed early so we used local bars

good wifi and nice breakfast

has in the room nespresso, and a mini bar (so you have a little fridge)

good room service

noise from the street all night long which did not allow us to sleep, terrible for 3 young kids

where cars and motorbikes go very fast and can be dangerous walking as little space , mind the kids

breakfast, location, value fir money, screaming school kids

convenient quadruple room for a family with kids but advise that shower provides no privacy

hairdryer unless asking for it, they barely speak english in reception, it was noisy, difficult wifi connection

liked the kit for the kids

the facilities and decor in the room are high-quality and the kitchen has everything you need

great location, comfortable bed, great shower and well-equipped kitchen area

kitchen not ideal for cooking

the room was fantastic, great little kitchen, and bathroom was spacious

really like this place, i was traveling with two kids, so the apartment was just for us, huge and comfortable

the location except for the fact that getting anywhere close to it with the car - to drop off the kids with the

great staff very friendly and helpful -helped with getting wifi going even after repeat - problem was

really like this place, i was traveling with two kids, so the apartment was just for us, huge and comfortable

wifi was erratic and sometimes slowed down to almost nothing.

maybe challenging with young kids

failed , price was high , the reception area was like a small restaurant welcome , not for kids , nothing given

spa was very cute

unfortunately, the spa was closed and their site didn't mention that.

spa was closed due to covid might be or not but could not be used while others are open

were there for business and we really needed the wifi working

that did not have laundry service

wifi didn t work. the staff tried their best to fix but failed.

wifi was a bit spotty but we were in the top floor.

wifi and breakfast was also okay

of my kids and my husband injured themselves on the metal bars around the sofa beds that the kids slept

area turns into a very very noisy restaurant that could be heard from my top floor bunk bed, plus kids shouting

wifi didn't reach our room, so we had to use it in the foyer.

figure out how to make the tv work but we streamed what we wanted to see on our tablets since the wifi is very

wifi was a little patchy during my stay, sound reverberates in old narrow cobbled streets, so

wifi signal not great, pretty much only thing that wasn t excellent.

wifi was good

there was also laundry service, bathrobes and slippers, which i didn't use though

wifi speed could improve further

wifi very strong in the rooms

loved the location, the staff, breakfast, cleanliness, the hotel is just fantastic, should be rated more than

great breakfast - good selection of hot and cold food

wonderful, helpful staff. fantastic breakfast and central location

wifi was a disaster and definitely needs to be updated

breakfast had good varieties including veggies

this is my only down point as i was travelling with kids

not mainly because its size but because we could have 2 kids sleeping separately with a door between parents

the pull out bed was queen size so two smaller kids can fit in well

location was great, the staff were friendly and the room size for 2 adults and two kids was great

the room i d booked in first place which was changed on second night also despite request, kids room was far

breakfast was stone cold every day even when the eggs & bacon just came from kitchen all cold also bread &

the breakfast

breakfast buffet

good wifi

complimentary breakfast not included & had to pay for it.

booked months in advance a superior room for me and my 2 kids

coffee and tea with biscuits is super convenient if you travel with kids

wifi signal was very poor

spacious, comfortable and with the bonus of a spa bath

breakfast was delicious, afternoon tea a welcome bonus

not recommended for families with young kids

the wifi is poor

wifi shows we are connected but we are unable to send photos or upload to social media from any

the room was very clean, smelled good, and the room service was adequate

plenty of bars and restaurants in the vicinity

definitely not children friendly - i don't understand why they suggest for families with kids to stay in a simple

excellent wifi

the wifi !

the breakfast buffet had a great assortment of foods

hanging space limited, no shower screen for spa bath, that's it really.

we enjoyed the breakfast and walking to many sites near by

really lovely lady working in breakfast room

the breakfast buffet was average

breakfast could be more varied

breakfast is very good. and they're so kindly.

loved the large bathroom with spa bath.

recommended if you don t care about a good wifi connection in your

wifi access during my stay at this hotel due to network rooter trouble

wifi never worked

no wifi

pool got taken over by a family with several screaming kids so one day that i really wanted to chill and relax

very generous room size for two adults and a pull out bed for two kids 5 and 7

the pool was a plus to escape the heat and relax a bit (when kids weren't in it)

no brainer choice if you have kids

given to kids upon check-in

is a bit older, so creaking stairs inside the room made it hard to move around silently when kids were

our kids enjoyed a lot for staying in an old style palace and having a doublex room

a wall with our bedroom so we could hear everything in that bathroom, from toilet flushes to kids wailing

water from the toilet, doors closing, doors opening, somebody sneezing, kids talking, playing etc

when rowdy kids camped under our window the cigarette smoke permeated the room.

the hotel was really nice with lots of available facilities like a gym and massage if you wanted to book it

- the rooftop bar had a good menu, good service, good view, and accepted our diners club credit card

clean and there were some nice locations like a seated area outside the room to read and also a gym

hotel has a roof top bar and restaurant which is pleasant in the evening for a cold drink and to look at the

there were really loud noises coming from further down, maybe a kitchen, the fitness room