wifi connection was not good

we have a mini kitchen and my daughter and i were able to bond more before leaving her here to study

smart room with kitchen. always clean, fragrant soap. breakfasts available.

you need in the room, including a nice working desk, big closet, large bathroom, and simple kitchen facilities

it's all new and modern and the kitchen is helpful

the family apartments are great, perfect for travelling with kids (kitchen, microwaves, fridge

everything! the gym, the staff's kindness in particular!

the hotel also has a self service laundry and a small gym

also the kitchen had swung outwards doors that you could not get past when open very awkward they should

was missing a few essential items in the kitchen

secure parking, also

you know what to expect with this brand. secure parking always appreciated

parking and security ok

there is enough parking space and this hotel is perfect if you are just passing through bordeaux

location ,staff,hot water, parking.

good parking

good, secure parking

safe parking

free parking outside and for security the gate was locked at 9pm/2100 but you could access with room key

plenty of parking and reception staff helpful

clean room, easy contactless check in and free safe parking on the front of your room

we couldn t reach the parking lot smelly rooms uncomfortable beds sheets not clean no elevator room too hot

parking directly in front of the room is very nice, the room was super clean and very comfortable

room not very clean heavy smoking smell.

free parking is spacious and secure

parking cramped

parking next to the

parking, car charger

there is a spacious parking with several chargers for electric cars

i recommend to ask for a higher floor room to avoid sleeping close to parking lot

helpful friendly staff. comfy beds. rooms close together. goos value breakfast

restaurant and bar on-site

location and bar downstairs

plenty of choice at breakfast (we chose room only as we wanted to lie on (we just had breakfast there on our

the staff, the room, the breakfast

hotel room was tidy and kept in very good condition . wifi was excellent .

room was clean, check in was easy, wifi was good

good wifi

did the job, good wifi, good breakfast, decent connection to the station, clean.

wifi didn't work at all, no soundproof (i could hear the people in the next room), to many threats

s located in an unpleasant part of town; a number of vagrants and street kids nearby, closed shops, graffiti

wifi worked somehow but i needed to download one 1,7 gb file, and simply couldn t do it with

wifi cut outnsoni couldn't watch anything in english

no food by room service after 10 pm (i had a very busy day outside, traveled a lot and couldn t find time

dinner menu could have been abit broader but breakfast was fantastic!

also no safety on windows on 6th floor extremely dangerous if you were traveling with kids

getting two rooms was economical and fantastic on our wallet traveling with two kids

no dim light for kids

wifi should be free

close to train station. easy and early check in. everything was easy.

hotel is good for the kids too, lots of games to

was good with separate beds for the kids and a decent shower

looked liked a good kids area in reception but didn't look to see if set up for english

we particularly enjoyed the presents for the kids

had a great stay at the hotel, we are a family with 2 kids, 4 years old and a baby and we visit bordeaux for

great breakfast buffet that the kids loved

asked for connecting or rooms near each other as travelling with two kids

of four with a room booked for three people only which would have been sufficient for us as the kids sleep

we were late for breakfast, the staff were busy preparing for lunch but they made us welcome and allowed us to

wifi didn't work initially which was annoying as we needed it to confirm bookings

the wifi

only the wifi which didnt work at all in.my room

the (free) wifi worked beautifully

shame the wifi didnt work for me, other than that no complaints, it is what it is

wifi terrible. not acceptable at this price for business traveller spa bath not worth money.

would have been nice if bar was still open or room service (even limited) was

there is no bar fridge in the room, but if you need to keep anything in the fridge eg medication the staff is

late check out at 12 am and good buffet breakfast

good selection and variety of food and a pleasant breakfast room

the restaurant and bar was closed

also one of my kids needed to return to the hotel, and we needed to contact him - and the hotel staff would

- silly amenities; 2 kids of mass produced products; they should diversify

the beds were so comfy, my kids described them as 'cloud beds' and the access to free water was much appreciated

wifi was unstable during our stay (3 nights) the shower has a very slippery floor

spotty wifi in corner room but excellent and fast internet everywhere else.

also a bedroom was prepared for 2 adults and 2 kids and only two towels and no refill was done on shampoo and

parking on site

great breakfast and friendly staff

attractive building, clean, comfy, plenty of parking and very close to the motorway

clean /efficent / sucure parking/ good location for my needs / nice breakfast .

the staff, late check out

closest hotel from the train station, very comfortable with a very nice breakfast.

was no bar or restaurant on site, even though the in-house brochure said there was

wifi

statement that there is free wifi available needs to be caveated that free wifi is available only on one device

we had two interconnecting family rooms - the kids especially were impressed with the added extras like the

staff was exceptionally friendly (also towards kids) and had great menu offers for kids, e

soft drinks are for kids :) in room has no slippers

my 3 and 6 year old loved our family room, and we had the perfect set up for a city break with kids - but still

good location right out of old town, spacious room, very nice included breakfast

the room is perfectly designed with a small kitchen that includes refrigerator, cook top stove,microwave,

the room was spacious and had a very useful kitchen/dining area

it was nice having the kitchenette available and complimentary bottles of water daily

we could also cooked simple breakfast because the kitchen is available in the suite

no breakfast room - they have room service breakfast but we don t like eating in the room.

hotel kids friendly with some games at the lobby for the kids to play and some sweets for them too

great place for families, by the way, and yet lovely for us without kids because the soundproofing is superb

room is a little small when fitting 2 adults + 2 kids, but is perfectly doable for short stays

has been recently renovated, and i loved the sofa bank-bed solution for families with two small kids

very half heartedly i attempted to walk to the city center with my wife and kids via victorie place and was

really friendly staff, nice lobby, decent breakfast. bunk beds for kids!

welcoming communal area with bar service and games for kids, space to work with laptop and a lovely buffet

great wifi and the bed was comfy.

moreover, there is the bar, where you can order delicious bordeaux wines

the breakfast is delicious

very good breakfast.

secure parking and 24h check in. simple accommodation and nice clean linen.

usual i is budget and well managed: clean, helpfull and friendly staff and great breakfast.

air conditioning basic but sufficient breakfast comfortable beds gated parking good value for

clean and quite large (family) room with good wifi and good parking

breakfast a little expensive although excellent.

staff very friendly & efficient late check out was a dream cool decor great

the staff both at the bar and the reception desk is very welcoming

the breakfast was plentiful, i wish there was an option of fresh berries and yoghurt and flakier

pet friendly and secure parking

unfortunately no connecting rooms in the hotel but we got two rooms next to each other for our kids

no connecting rooms in the hotel but we got two rooms next to each other for our kids

helpful staff and on-site bar and cafe

i think the restaurant menu should feature a bar menu

breakfast excellent

bar food was unexpectedly fabulous

no serious complaints, wifi could have been better and easier.

breakfast would like more vegetable and some beans

we where running late ,due to arrive at 10 pm ,we rang ahead and as regular guests knew the room service menu

both the dinner and breakfast were delicious and the wine they recommended was great

2 kids so was handy to have car park under htl staff were helpfull even tho a fight was going on upon

the bar and the possibility for a drink after walking around town when picking up the luggage

good breakfast with omlet , sausage, vegetables, tasty bakery products

the breakfast offer many high quality choices

breakfast was brilliant with plenty to eat

no grab bar in shower

super location air con was essential lovely helpful staff super breakfast choice

the staff, friendly and helpful, informative, nice lobby, wifi, ice buckets available.

good breakfast and friendly staff

and the final price with breakfast wasn't cheap

this was a perfect choice for our one night scape without kids

friendly staff (thank you chloe) relaxing spa delecious breakfast in bed confortable and clean

rooms, amazing breakfast and the spa was amazing and it was their first day

being able to use the private spa after a long day is a big bonus

i didn t have time to use the spa but so nice to have the services in this boutique hotel

kids space is really useful for family use!

good common areas around the reception, equiped with games for kids

kids play area on the ground floor

really good breakfast and good value for money + half price for the kids.

staff was absolutely lovely and the hotel has games for my three kids

the hotel caters well for a wide range of guests: families with kids, young people and single travellers

a double room, 1 bed, with views and i was given a small room, 2 kids beds, interior, no views

also the laundry service is quite expensive: 4 to wash a pair of socks

location and rooftop bar are fantastic

perfect blend of a small but genuinely beautifully decorated room, and a rooftop bar that welcomes both trendy

late check out helpful

and while it's pet-friendly, they don't provide any amenities for your dog, unlike some hotels that do offer

wifi was very poor and they we not very helpful in trying to remedy the problem

comfortable room, well equipped bathroom, small bed, excellent wifi, easy access to all that beautiful bordeaux

wifi didn't work

they have a new bar and breakfast that is exceptional

wifi was very good. furniture was good. the location was nice.

small bar fridge in rooms

great location, friendly staff, very good bar and bar tender

rooms are very clean and comfortable with tv and wifi throughout

room was nice albeit perhaps too crowded/small when opening the sofa bed for the kids

picked a family room, two adults and two kids

is a tram about a 10 minute walk from the hotel but it really is too far to walk especially with kids

person at the reception and they had my credit card i said we had breakfast, 2 grwonups and 2 kids

still lots of construction around the area. having some kids area would be helpful for parents

comfortable and clean room, location, room service and friendly staff.

room service was convenient for an evening where i had to work late, and it looked nice and tasted

the hotel does not have fitness centre but it has an agreement with a fully equipped gym in the same street,

wifi disconnected too often.

location, great room, spacious, coffee and tea making facilities, restaurant and room service

the leaving of a bag for having a day of not using room service

good wifi though so use vpn and bbc iplayer

breakfast with a variety of options

great location. good wifi.

wifi was free and very fast

there was no wifi

the wifi is not that good

friendly staff, the wifi was good, clean towels daily

gel air conditioning is effective lots of socket points and usb good lighting large smart tv good wifi lots of

pretty modern tv and good wifi

breakfast but expensive - for kids could have been lower cost good location great idea of wine for no housekeeping

the wifi was awkward to get connected and couldn t use it, after all

intermittent wifi and a lift not working on

excellent breakfast too

bar was a bit untidy and unclear

wifi is difficult to connect for sometimes. electric sockets are far away from the bed.

no lift. wifi poor on top floor but better on the first floor. basic breakfast

great wifi

was working properly - the bathroom was great, and in the room, i had everything i needed - wifi, wardrobe, etc

very friendly and helpful, especially whilst serving breakfast which was excellent

we have three kids that didn t travel with us and the peace for a city centre hotel was great

we are a family of 4 (2 adults,2 kids) and we had booked an apartment accordingly

treatment rooms are in its sister hotel 10 mi s walk away and the pool is not suitable for little kids

small swimming pool

more than perfect swimming pool

location. it was very clean. staff was friendly and they smiled! loved the room service option.

room service options good be wider

we wanted to use gym facilities but we re not in the building we were in

my wifi didn t work

the gym was fine, there was some equipment that didn't work and it gets a little hot, just fyi

ordered kids desert just plain vanilla ice cream and it arrived with crumble

breakfast and rooftop

room service

bar no necessary. takes up too much space in room. kept tripping on step up into bar area

rooftop bar was disappointing.

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

also, wifi was rather

the wifi was not working well

wifi is good

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

need to connect to wifi every time

breakfast will need a full review to itself to do it full service

pet is allowed but not too welcoming. not a single water bowl available.

of stale cold toast with different jams) while having to repeatedly get up and walk into the kitchen to get any

we - including our small dog - thoroughly enjoyed our room, the generous breakfast, the originally furnished

a perfect location one down from the tourist office and the trams, truly excellent restaurant and bar

the wifi was unreliable

the wifi was good and there were a couple of english language channels on the tv

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

however the landings were very narrow and the laundry that was outside each door made it difficult to pass with

with huge queue from l entercote restaurant next door- would have been worse if traveling with kids/very big

a bit of noise in the night from outside - maybe the all night snack bar below our window!

poor wifi, small room with no air conditioning

you have to constantly log in to the wifi

everything especially the cafe bar the breakfast was excellent

no coffee/ tea in room, min bar fridge not working, shower head broken.

the shower specially, the kitchenette isn't really adequate

one bottle of water in the room for two people, the other bottle was part of the mini bar and only available

b than a hotel as it has limited reception staffing at night and none of the buzz of a hotel, no bar or cafe

all good except -wifi spotty

and central location, the best croissants on the planet, decent continental breakfast, good wifi

fab breakfast

rooms are in very bad condition and walls are very thin. also wifi is just good enough.

breakfast is light and very good , a pure french delicious breakfast

breakfast very good

the staff was very nice / friendly with special attention to kids needs

stayed in august and traveled into the centre for the afternoon with our two young kids

there was bunk beds in the room which the kids loved

there was a secure parking area

the room is great for one person, breakfast is good, convenient free parking

good beds, very good staff service and good internet connection excellent hot chocolate for the kids on

price of the breakfast for kids (as 4 years old) should not cost as an adult or even better free-of-cost since

no restaurant, poor room service menu and the cooked meat at breakfast was off.

slow wifi

wifi was non existent for us who use ipads

to a beautiful and large park jardin public for a pause during the day (perfect for kids) and as well

good wifi

to a beautiful and large park « jardin public » for a pause during the day (perfect for kids) and as well

room was a good size and quiet with fully functioning air conditioning, wifi and a mini bar (though you have to

wifi, breakfast but specially the staff

wifi connexion, and noise from other rooms

no laundry service at weekend in a 4* hotel!

no swimming pool

staff, facilities, cleanliness, breakfast all excellent

unfortunately nor the kitchen nor bar was open on a monday.

not working, jacuzzi not working and they wanted me to pay euro 16 to use a claustrophobic gym

great location! nice hotel breakfast. wonderful staff :)

with my family with two small kids and felt very welcome

it would great to have a kids menu option but i have been told its coming soon

bed for kids was downstairs while parents could enjoy a drink on the private

nice clean hotel and room was great given we had 2 kids and a dog

the staff are exceptional and were amazing with children, room set up also great with kids!

helpful staff, allowed early check in and storage for bike

the warm welcome, the breakfast, the room and the location were excellent

no on-site bar or restaurant - nearest a 5 min walk away

the breakfast was very good and i enjoyed he variety of food

although there is no bar they do serve drinks which you can take into the lovely courtyard

very good room service

gym

we went to a suggested restaurant and bar - both of which were disappointing and old fashioned

breakfast was copious and delicious and the spa and pool were lovely at the end of a long day

the bar was well appointed and comfortable for our nightcaps

struggled with the wifi.

kitchen was amazing. clothes washer and dryer were nice too but a bit pricey combined.

the elevator had problems, the tv didn't work at all, and the wifi was poor

free wifi and good location for centre if you don't mind walking

a/c in the june heatwaves week when i was there - no good signal for tv- slow wifi speed - spare kitchenware ,

also we had to clean the kitchenette and take out the trash in a specific room in the hotel where the smell

very basic channels on the tv, which wasn t a huge deal i just would have been nice for the kids to have a

com they always forget to book breakfast for kids

great functional place at a great price. breakfast was very extensive and more than expected

breakfast was really good

wifi has not good signal

good secure free parking

car parking, wifi, clean room, good breakfast,

adjoining rooms allowed us to take 3 pets

the breakfast

the evening meal and the breakfast were good quality and service

no facilities in room, nothing for the kids, room too small

bunk bed is slight ly dangerous to go on especially if you have young kids

breakfast was continental which was good

some wifi connection issue in the room.

everything was great, the room, breakfast and the staff, especially mariam ( from armenia).

very comfortable. spacious room good en suite. lovely breakfast. parking outside.

staff, the breakfast and the room was perfect

free parking next to entrance

the parking just in front is very convenient

a trailer and my companion border collie, this hotel provided easy car parking, easy unloading with a trolley

room with air conditioning, quality breakfast, kids free breakfast, lovely wine

fine for kids with parents if you kept the door open, but not for 2 couples sharing

our rooms where very dusty with construction dust and one of our kids tripped and fell in the hallway with some

our kids (11 &13) loved the built in bunk beds

good location cool beds for the kids great staff good atmosphere in the cafe

rooms / no connecting door between our room and adjacent kids room / no water source in separate toilet room

our room was large (2 adults and 2 kids)

the other room in which our kids stayed had a decent housekeeping

of facilities and the awful decor no bar no restaurant no room service i understand they needed to decorate but

we booked to stay for 3 nights and arrived early to meet my mother off an early flight from the uk

pet friendly hotel

wifi worked only at the frontdesk. couldn't connect to it in the room at all

wifi was not working well

working wifi

were very nice and even did some laundry for me quite cheaply as soon as i arrived

restaurant was really great and if you eat on the terrace it's right next to the kids play park so brilliant if

next to rocade bordeaux, with parking and good restaurant

to the christmas period the restaurant was closed and also the bar once the member of staff went off duty at 7

available ev charging stations is a plus

the grounds were neat and tidy,parking was easily accessible

very convenient stop off while driving north. play area was great for the kids.

great location. very clean. spacious, well equipped rooms. pet friendly. good value for money.

and pet friendly

privat enclosed parking

very convenient stop off while driving north. play area was great for the kids.

my kids put their suitcases just under the bed and they came out very very dirty

small table for kids to play, draw, some books etc kept our toddler busy

refurbished and little things for kids to do

kids enjoyed the breakfast, the croissants were really nice, really nice staff

small table for kids to play, draw, some books etc kept our toddler busy

nice breakfast

the breakfast as well, perfect for a road

of france with possibility to choose between a double bed for the parents and single beds for the kids in two

pet owners beware - we had a serious issue - this was a great place to stay, the room was lovely in

pet owners beware - we chose this place specifically as it had parking and was pet friendly

secure gated parking

hotel is easy to find, great parking and the night porter was brilliant as we arrived after reception had closed

secure parking, nice reception people and handy shops close by when you have kids and no time to look for food

there is a small bar, with a conference type high table and bar stools

the breakfast food was fresh, with lots of choice, sweet and savoury available

good parking facilities

breakfast buffet had plenty of choice

speed of wifi is not so bad

no bar and restaurant openings seemed hit or miss

there was issue with wifi upon our arrival which took some time to get fixed.

wifi was poor

lovely courtyard and bar could not be used because no one staffed them

too much trouble whether it be at the reception, the exceptional restaurant/bar or the fantastic spa

nice sauna and spa area, the rooms are very clean and they feel brand new

excellent room quality, staff, gym, pool, sauna and steam room

was very well welcomed swimming pool very relaxing quality breakfast valet service very efficient late check

the room was absolutely amazing, spacious, walk-in shower, minibar, coffee machine, etc

the hotel is buried in the bustling suburb of le bouscat - bikes, cars, kids going to school - so be prepared

the view of the pool was perfect, and i enjoyed a swim most days, the staff were all professional, yet friendly

beautiful furnishings and lovely staff. swimming pool great

the outdoor pool was magical, and ideal for hot days

spa and restaurant on site great coffee a lovely area to sit around the pool

my kids loved it

gym could do with a running machine

room service did not come one day and breakfast wasn't included.

for such a short stay it was ideal, but charging to use the gym and sauna is a bit much.

missing a social bar and restaurant but there were many close by

breakfast should be improved.

theres a gym, spa and fitness classes too, though i didn't have time to do any of these

staff from arrival to departure, granting an early check in

breakfast was extremely good-ample the staff was very pleasant and helpful

great pet friendly rules which really made for a fantastic visit

con was loud for the kids, it ok for adults

interconnecting room to the kids was a pleasant surprise

bordeaux comfortable beds clean and tidy the staff were helpful and there was a restaurant and bar at the

room good, as was the breakfast. parking easy and satnav took us to the door from the airport.

excellent price kettle in room bar and breakfast available staff on hand 24 hours a day and very

the kitchen had no scissors and the milk was leaking.

confirmed reservation for parking, not first come first served.

secure parking great and close to eating choices as restaurant was closed on night we arrived

wifi mediocre with in room netflix not functioning

great parking and near the airport

the 1st floor has an amazing atmosphere and has games/activities for kids

kids loved the decor and balcony

kids can run around on the traffic free square next to the hotel

only bar food available whilst restaurants in the area were few and far between and quite pricey

the wifi is slow and almost unusable, especially for streaming services