Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool
because we were only staying overnight we had not time to try out all the facilities but the pool looked
it needs some upgrades and the bar and food were mediocre
pool needs to be refurbished, many opportunities
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
looked for other hotels but you have to find parking and walk far to get to the hotel and i have kids so that
breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was
breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and
liked that the parking is close to the hotel
pool area was beautiful
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
pool and location
loved the view from my room and that there was roof top over pool
pool was cold, we had to stay at the jacuzzi all the time
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
working on the night of july 4th, was competent enough to resolve the problem that i had with the parking card
breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or
some of the food of breakfast was rotten and even they changed it, the first impression was not nice
egg was not part of free breakfast. you have to order it and pay for it.
location was nice and easy to find, they also validate parking
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare
swimming pool with spectacular views over monterrey
next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises
hotel stay meant i could use the very nice gym across the mall
gym was very basic and run down
room attendants were rude and room service was horrible
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
portion of breakfast too small.
during the breakfast everything was dirty, dirty crockery on the food bar and there were only crumbs left
very close to kali coffee, great gym and terrace. good breakfast.
breakfast was included but very average
a slight confusion as i one of the waiter wanted me to pay the breakfast but told him was already included in
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
was great, the rooms are spacious and well equipped, perfect for longer stays with kids, good breakfast included
personnel, bed, breakfast none
everything was great but the pool was out of service
stayed the room with kitchen
the pool was beautiful
Booking Options
Swimming Pool, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the buffer breakfast was very good
challenge guests who are engaged in anti-social behaviour: guests were walking around the lobby/breakfast area
the bar and restaurant on site were very nice and good options
i couldn t swim they were cleaning the pool ud83dude1e
breakfast, and omg the pillows are amazing
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days
parking lot is to small and gets overcrowded during weekends
no wifi
location, ground floor with the lobby, restaurant, bar and garden
free parking
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
wifi was not working.
breakfast is old food. wifi not consistent
facility was great and the same for the staff but the breakfast was really not worse the 300 + pesos for 2
well located, simple and comfortable, clean, staff is friendly, the breakfast menu was good
staff, they put me out from breakfast, bar and common areas while i need to work
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Indoor Play Area, On-Site Childcare, Avaialable Crib
location and free breakfast for the kids
there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a
i like the location the services the staff the breakfast service and the room ...great rooms
the pool and breakfast
i asked for room service and it arrived super late and the soup all over the plate
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was ok if you make some eggs and meat or even something traditional from mexico would be
location is not good,very little parking,breakfast was little to nothing they never refill the juice or fruit
said that there was a gym, that is actually why we choose the hotel, however, the gym is closed and full of old
to go to our event and come back really quick & cheap, decorations are interesting and it has pool which is
we could cool down in the swimmingpool, play ping pong during the evning and enjoy a nice breakfast in the
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
great location, awesome price, very nice rooms and the kids loved the pool.
excellent breakfast services, great location
parking too dark
friendly staff parking good breakfast
big bathroom and good wifi connection
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
it is an indoor swimming pool and we were woken up by the kids that started swimming and having fun while being
extremely nervous to go to monterrey (i ve never been before) but now i want to go back with my kids
the bar was closed on nye afternoon/evening
room service stuff in the hallway up to 2 days without being picked up
the pool
Booking Options
Swimming Pool, Kid Friendly, Kiddie Pool, On-Site Childcare
kids in jacuzzi
my kids loved it, it has an extra tv area and a table for 4 with a little kitchenette with plates,
cold pool water
there is no bar in the hotel, service takes forever (had to call three times for towels, water in lobby is old
the pool was beautiful and the views were amazing
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, On-Site Childcare
being seated for the breakfast buffet while eating with my kids the waitress come up to me to tell me my room
that kids couldn t be in the gym
pool was not full, so we didn t go swimming
wifi was terrible
the wifi is slow and always disconnects itself...
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
access trough the door and ladders from hotel to mall is not very ergonomic and safe, people and kids can slip
spa on demand, receptionist was not well trained.
we didn't try the breakfast.
location if you're hanging out by fashion drive/san pedro garza garcia, ample bedrooms and great breakfast
weight room and pool not all that great.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
need a pool for the kids! monterrey is so hot
no swiming pool
breakfast buffet and room service were top notch. service was highly attentive. excellent views.
the room service food portion sizes.
leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot tub/cold plunge
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
so beautiful, food is great, spa was relaxing, location is good
late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent
that was no pool but everything else made up for it. no need for it.
no pool
cleanness and paper napkin for room service at breakfast.
Booking Options
Swimming Pool, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, Avaialable Crib
the speed of the elevator very fast but funny for my kids
the gym facility is out of date
the breakfast
location was great, we didn't try out the breakfast but we hear it's very good
breakfast and snack bar are always awesome great value for price
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
24/7 room service food & drink selection
the gym is in poor shape!
character of building, location, comfortable bed. secure parking.
the parking , valet was overwhelmed at times
no self-parking. u have to use valet parking. it is free.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, On-Site Childcare
pool always crowded with kids
room service took forever
location 24hr room service
if you stay the 8th and 9th floor have their own breakfast bar it awesome
pool is indoors and has jacuzzi which is great for rainy days
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
poor wifi connection no breakfast old facility
service was better as fiesta americana. common areas and gym looked well used.
breakfast was expensive in comparison to vips restaurant a little bit expensive the beverages in
we recommend the breakfast it s very good
in times of covid short hands you , the restaurant was closed room service was available, problems with the
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
both our mattresses had large patches of stains presumably from kids wetting the bed
saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it
the macroplaza is very big with lots to do for the kids
their recommendations were spot on and so kind letting me into the pool when the key wasn't working
breakfast was decent
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
nice little gym
great location, very helpful reception staff, spacious room, good gym
the treadmill machine was in good working order, and no one was using the gym, so it was pretty quiet
wifi was a bit slow, text and email communication was in spanish only.
the rooms were hot, it was not easy to contact room service. the carpets are aged.
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare
the expedite process for reservation and check in. the parking. the pool.
the hotel clerk should ask you if you would like to leave a credit card open for ancillary room service or
star hotel, well located, nice building, exelent friendly staff, bar terrace, restaurant, pool, rooms very quite
room service food plates outside the doors for hours
the pet friendly
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!
the breakfast could be better
unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente
the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have
awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
odor in the room aisle without air conditioner really small and not friendly parking lot elevators were the
terrible breakfast
the service and location breakfast was great and the view was awesome i always stay in holiday inn
the breakfast was amazing
very clean very quiet. good breakfast.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
specify on the booking the age of my kid, however during the check in i have to paid for two kids under 13 as
for the extra towels for my kids they took forever pillows and mattresses were the worst i have had in years
breakfast was limited to 1 because we hadn t added our kids to reservation even though we added them
some rooms have bad wifi signal, some rooms need improvements and the gym could be better.
also, we never saw the pool or spa as it seemed it was under renovation or closed while we were there
Booking Options
Free Breakfast Buffet, Kid Friendly, Avaialable Crib
food , not very helpful girl at breakfast .
the breakfast is not good, and the area wasn t clean
the breakfast
shocking breakfast , no tea , orange juice dispenser not working
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
because the staff was in a phone call with a costumer that took nearly 20 mins, the small parking lot, the damp
the wifi will go on and off every 5 min or so. we needed it because of our work.
wifi was good in the
there was tight traffic, the roads very narrow and parking garage was very narrow as well.
the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
they have good wifi and save parking. there's also a little ceasers and a oxxo right across.
i like that it has a bar and restaurant on the entrance
beds were super comfortable, the bar in the hotel is a plus
room service was not good, will call for ice (ice machine not working) or towels, sometime they
room was very spacious, enough storage for our one week stay, the gym was a plus and the view from the terrace
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool
room service is available 24/7, and you can request a taxi service from the hotel
parking is very tiny
wifi not that impressive
breakfast menu could be a little better.
pool was closed and the gym is very smelly
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the breakfast is ok i say they re missing the pancakes and or waffles for the kids
is located behind the hotel which has a lot of small restaurants, refresqueria (snack shop), gym, exotic pet
just the parking, that was a little confusing to get there
fantastic, safe location, great breakfast, staff and happy hour
good location, good free breakfast, great service, safe parking garage.
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
have fun, however noise was so loud across hallways and within the hotel rooms at 3am that our kids had a hard
dirty pool, no pool side service.
uneven : towel service, no robes, room service was on time but not always what we ordered.
oh and mini bar was empty, so couldn't even grab a drink
) and room service process is rather 1 star than 5 stars (what you pay for )
Booking Options
Kid Friendly, On-Site Childcare
need to improve room service, no tv remote control, towels and coffe in room.
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
the wifi was very good when working (90% of my time there in 3
room too cold for me. no way to control temperature. wifi very poor.
wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
traveling with my kids i felt like we had no privacy
and couples who just want a more low key serious experience also good for families with raucous kids
the bed was a kind of excessive soft, but my kids love it...
rooftop views, swimming pool and restaurant are awesome
of breakfast could be better, eggs or pancakes and if you want tea instead of coffee you have to pay
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
we got room service and had a great night's
comfortable and good room service
bar soap was hard to get out of the wrapper, especially with wet hands
the staff didn't clean or stock up the mini bar or the water
i love that it is pet friendly and the breakfast was great
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Indoor Play Area, Avaialable Crib
and they have so many amenities for kids to play and be busy
clean, easy parking, near metro, nice pool area.
breakfast but kind of small breakfast area
jacuzzi and swimming pool had warm water
i need more food por the breakfast
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Indoor Play Area, Kiddie Pool, On-Site Childcare
i could hear clearly the noises from the kids playing in the pool until almost midnight
didn t include my kids on the breakfast, i had to pay the problem is that i even verified with booking
it was lots of kids screaming and making sounds until 11 pm at the pool which made it impossible to have an
to close to the swimming pool could hear kids yelling
t like the fact that the kids could not use the pool do to how dirty the water was, over-priced restaurant
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
was really good, staff was nice, rooms are cleaned and comfy, pool, gym and the business place was available
not enough parking for all cars
gym is a jokr
it have pool
gym was awful, only one machine worked, the machine for walking/running did not work at all in all
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot
also, they were building the new parking lot all night outside our window, we didn't manage to get any
hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars
is old, the room is ugly, the window was small in the corner of the room with the view to the parking
parking lot is sufficient
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
ac kake a lot noise i needed turn off ,som people and kids make a lot noise they talk a lot and the kids running
was little noisy ,kids running in the hall ,even adults making noise they tought they own the hotel ,playing
i still waiting for the extra towels for my kids
group of kids were making a lot of noise across my room, so i decided to ask to be change to another room
they allowed me to check in at 12 pm which was great for my kids
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
room service and kitchen served us a nice meal
if i had to mention an issue, it's the wifi and the low 720 mp transmission of the television in the jr
room service
views of the mountains around from the pool is dope too
the gym was also great
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
breakfast time window. they close early
breakfast is really bad and with no choices.
the breakfast was very good, the laundry was neat, and the pool area was relaxing
the breakfast was very good, the laundry was neat, and the pool area was relaxing
the breakfast was great
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
we had to ask for dryer in the room, laundry coins sold, but had no soap
great value including parking and breakfast
seconds to select your floor dirty windows on the outside, so the views are ruined service during breakfast a
the restaurant is great and the bar tender (cristhian) is a true mixologist and made fantastic drinks for us
conditioner works in all the hotel, many hotels cool rooms and común areas, restaurant offers breakfast buffet