Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool
because we were only staying overnight we had not time to try out all the facilities but the pool looked
it needs some upgrades and the bar and food were mediocre
pool needs to be refurbished, many opportunities
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
loved the view from my room and that there was roof top over pool
pool was cold, we had to stay at the jacuzzi all the time
pool and location
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
looked for other hotels but you have to find parking and walk far to get to the hotel and i have kids so that
breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was
the pool is closed very early 8:00 pm no time to enjoy
and the bed was really comfortable and the staff was very helpful and friendly, especially at breakfast, which
carpets, repairs and patches are also very clear to see, elevators not working at a 100%, and gym equipment out
Booking Options
Swimming Pool, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
free upgrade to a suit, great modern rooms and lobby. the free breakfast was also very good.
the beds were comfy and clean. breakfast, when not too busy, was great.
cost for pet was quite high, $2000 pesos for one night.
breakfast, and omg the pillows are amazing
excellent room, great breakfast
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
was great, the rooms are spacious and well equipped, perfect for longer stays with kids, good breakfast included
the pool was beautiful
breakfast was really good!
room, attention and breakfast
the the room was well organized and contained all the kitchen accessories we used
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was good and diverse enough, and the staff was wonderful
very close to kali coffee, great gym and terrace. good breakfast.
i might add that breakfast could be a little bit better
you also have a large gym on the roof
a slight confusion as i one of the waiter wanted me to pay the breakfast but told him was already included in
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
the parking lot was spacious enough for all the cars there and didn't have trouble finding a spot
parking lot is to small and gets overcrowded during weekends
the wifi could be better
ricardo the valet parking man was so so so helpful.
order room service and they took for ever to serve, every time i call to room service they told me that
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Indoor Play Area, On-Site Childcare, Avaialable Crib
there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a
location and free breakfast for the kids
parking, easy to find location, pet friendly, good breakfast served starting very early, very comfortable beds
functional and practical hotel with a pool
in took very long time could get a beer at the bar but no food
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
did struggle quite a bit with the wifi from time to time
bedrooms are large, breakfast is good and plentiful of food options
breakfast is way too expensive, i recommend eating out. it'll be cheaper and more delicious.
access and location, the breakfast is excellent and the associates there
early check in accepted
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
it is an indoor swimming pool and we were woken up by the kids that started swimming and having fun while being
extremely nervous to go to monterrey (i ve never been before) but now i want to go back with my kids
the other thing that was not great was that our room was on the first floor by the swimming pool
and you should not miss brunch or a drink at the bar at the end of the day
the bar hours are non existent
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, On-Site Childcare
being seated for the breakfast buffet while eating with my kids the waitress come up to me to tell me my room
that kids couldn t be in the gym
front desk service, valet parking, parking lot, continental breakfast good, clean rooms, so much space per room
wifi could be improved in coverage.
in bar at first evening (21 march)
Booking Options
Swimming Pool, Kid Friendly, Kiddie Pool, On-Site Childcare
my kids loved it, it has an extra tv area and a table for 4 with a little kitchenette with plates,
kids in jacuzzi
staff was very friendly, including the valet parking, reception and also room service
loved everything about safi, the beds, pillows,view, game room, massage chairs, pool, room service
the pool was beautiful and the views were amazing
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
access trough the door and ladders from hotel to mall is not very ergonomic and safe, people and kids can slip
as i travel very often, gym has to be in good shape and it was a good one
buffet breakfast was over priced
also, on sunday, the area around the swimming pool was not cleaned, there were no clean towels and all the used
quiet place/ gym/ pool/ nice area around
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
great location, awesome price, very nice rooms and the kids loved the pool.
the restaurant was great, very good buffet options for breakfast.
excellent breakfast services, great location
parking too dark
on site lunch dinner bar setup
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
need a pool for the kids! monterrey is so hot
restaurant bar looked nice but empty
room service and food..
there is no coffee on room , room service expensive and not good food also very slow
very pet friendly
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
spa was not working
breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly
late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent
spa dosent be for the residents it s open to every one and dosent have space and dosent have pool
wish it had a pool
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
have fun, however noise was so loud across hallways and within the hotel rooms at 3am that our kids had a hard
oh and mini bar was empty, so couldn't even grab a drink
) and room service process is rather 1 star than 5 stars (what you pay for )
uneven : towel service, no robes, room service was on time but not always what we ordered.
dirty pool, no pool side service.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
some of the food of breakfast was rotten and even they changed it, the first impression was not nice
breakfast was good, staff members helped you out with it.
more variety of breakfast. one hour early free transportation to the tec of monterrey
working on the night of july 4th, was competent enough to resolve the problem that i had with the parking card
the breakfast is good, they have free parking the location is very good.
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare
room service got it all wrong took three trips to fix and by then it was cold there is always
pool always too packed.
was no changing room for the gym and pool area, nor a coffee maker or water boiler to make tea in the room
room attendants were rude and room service was horrible
however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
traveling with my kids i felt like we had no privacy
the bed was a kind of excessive soft, but my kids love it...
and couples who just want a more low key serious experience also good for families with raucous kids
traveling with my kids i felt like we had no privacy
breakfast was delicious.
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
the staff didn't clean or stock up the mini bar or the water
delayed room service
service at the bar was extremely slow
meant that i could not eat breakfast at the hotel, they refused to serve me a basic breakfast as room service
wifi was slow and insecure
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, On-Site Childcare
pool always crowded with kids
pool was closed but it s due to covid.
pool and gym are very small, the breakfast is also small and there s very few staff and they re pretty
the pool was great ! the scenary and the food choice were excellent
they host a lot of events and the lower floors (including where the bar and business desk is) can get very
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before
unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente
todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!
the breakfast could be better
the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the breakfast is ok i say they re missing the pancakes and or waffles for the kids
the gym was small but had everything necessary
the food could be a lot better and parking is good however on a very lower level.
well located and comfortable. gym is neat and the breakfast offers variety of options.
loved that there is a laundry machine in the hotel, which is a nice bonus for those who are staying long term
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
gym is a jokr
it is not pet friendly. we have troubles for parking the car. it is not enough high.
was really good, staff was nice, rooms are cleaned and comfy, pool, gym and the business place was available
the pool(the oversize bathtub) left alot to be desire.. could had been a little less in nprice
i got a ticket for parking in front of the hotel
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
views of the mountains around from the pool is dope too
room service
room service and kitchen served us a nice meal
room service and kitchen served us a nice meal
the gym was also great
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
great hotel for long term stays. breakfast was good. snacks in the afternoon
rooms are big, fully equipped kitchen, great location, free parking, good free wifi, social hour with free wine
ample choice for breakfast
rooms are big, fully equipped kitchen, great location, free parking, good free wifi, social hour with free wine
the breakfast was great
Booking Options
Swimming Pool, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, Avaialable Crib
the speed of the elevator very fast but funny for my kids
the breakfast
piano bar area was closed, not even allowed to walk in and sit, not to drink just to hang for a while
equipment in the gym did not work properly
breakfast and snack bar are always awesome great value for price
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare
room service hours? or maybe vending machines....
could not be controlled from the room, had to seek hk help the laundry service is sloppy
we ordered room service and had to check in up to three times because it took forever for the food to come up
the pet friendly
laundry is delivered in the evening of the same day (very convenient)
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
everything! except because of covid pool is closed.
there is a loud bar downstairs that is active on weekends, may be hard to sleep if your room is above it
pool closed and my room didn t have tub as i requested
late check out was not a problem
meals room service ends up early every day
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
great location, very helpful reception staff, spacious room, good gym
the rooms were hot, it was not easy to contact room service. the carpets are aged.
the treadmill machine was in good working order, and no one was using the gym, so it was pretty quiet
nice little gym
location, pet friendly, nice an comfy rooms. great staff
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
gym and pool area looks abandoned, gym equipment old and broken
very old gym equipment
breakfast was amazing
room service, restaurant and bar are just great and affordable
breakfast is not included and its expensive
Booking Options
Free Breakfast Buffet, Kid Friendly, Avaialable Crib
food , not very helpful girl at breakfast .
shocking breakfast , no tea , orange juice dispenser not working
the breakfast is not good, and the area wasn t clean
the breakfast
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool
bed is really comfortable, the shower sensational, wifi is excellent
parking
the pool and gym
confortable, clean, modern, pet friendly and great food! excellent breakfast!
very clean, pool area and gym were fine, breakfast was sufficient
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
both our mattresses had large patches of stains presumably from kids wetting the bed
saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it
the macroplaza is very big with lots to do for the kids
reduced parking
convenient location. free self parking although the garage needs updating.
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was ok if you make some eggs and meat or even something traditional from mexico would be
breakfast was ok, although the breakfast area is rather sober and crammed
said that there was a gym, that is actually why we choose the hotel, however, the gym is closed and full of old
we could cool down in the swimmingpool, play ping pong during the evning and enjoy a nice breakfast in the
wifi and tv service
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
installations but they urgently need maintenance, the sheets had stains on them and the wifi rarely worked and
the location and safe parking lot.
they didn t turn the lights on the pool area
we used a swimming pool a couple of times
there's a pool also which i didn't use, but looked nice
Booking Options
Kid Friendly, On-Site Childcare
need to improve room service, no tv remote control, towels and coffe in room.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
ac kake a lot noise i needed turn off ,som people and kids make a lot noise they talk a lot and the kids running
group of kids were making a lot of noise across my room, so i decided to ask to be change to another room
i still waiting for the extra towels for my kids
was little noisy ,kids running in the hall ,even adults making noise they tought they own the hotel ,playing
they allowed me to check in at 12 pm which was great for my kids
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
the wifi was very good when working (90% of my time there in 3
room too cold for me. no way to control temperature. wifi very poor.
wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Indoor Play Area, Kiddie Pool, On-Site Childcare
price and breakfast buffet kids not included
didn t include my kids on the breakfast, i had to pay the problem is that i even verified with booking
i liked the fact that the property had a pool and slide for the kids
to close to the swimming pool could hear kids yelling
pool got loud from all the kids
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
conditioner works in all the hotel, many hotels cool rooms and común areas, restaurant offers breakfast buffet
amazing facilities and very fairly priced room service :)
the restaurant is great and the bar tender (cristhian) is a true mixologist and made fantastic drinks for us
the food at the restaurant is delicious, the bar staff makes great drinks
the breakfast option was excellent
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars
noise from multi-level parking lot just outside my window. ask for another side rooms.
wifi could have been better
is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its
traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
really enjoyed the breakfast, the full room and of course the cleaning stuff was incredible
odor in the room aisle without air conditioner really small and not friendly parking lot elevators were the
parking
hospitality and the room very cousy , the pillows are amazing and the bed super clean sheets, the breakfast
terrible breakfast
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
i travel with my kids and i felt safe and secure
i was not able to eat breakfast cause i had early meetings
love the pool and the gym, is a very good place and have a good rooms, we love everything
breakfast was not really splendid, but rich, tasty and abundant
thr pool was okay and nice and warm
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
breakfast was limited to 1 because we hadn t added our kids to reservation even though we added them
specify on the booking the age of my kid, however during the check in i have to paid for two kids under 13 as
for the extra towels for my kids they took forever pillows and mattresses were the worst i have had in years
few spots for parking lots
also, we never saw the pool or spa as it seemed it was under renovation or closed while we were there
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
parking, cleaning service, location is amazing
i wish they had utensils and microwave in the kitchen for guests that eat at different hours
was slow, very narrow entrance to parking lot , our key card would be deactivated everyday
good location, great breakfast.
the breakfast was good, we liked it
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool
way to the parking on repair, one one way operating on a weekday,
very small pool
i love the fact that there's free parking and its underground with an elevator
only recommendation, not complaint would it be to match breakfast menu to other holiday inn express hotels, my
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
lied to us with the breakfast for 4 adults, i got charged for that amenity and in the morning they told us that
friendly staff, clean, accessible parking.
com including breakfast the hotel did not recognize it and extra-charge for breakfast- despite forwarding the
breakfast options very good.
coffee maker didn't work. no complimentary breakfast, not good value.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
the pool wasn t working and on the middle of the night the electricity went off.
too many people in the pool
friendly staff, price, nice swimming pool, hotel very clean, nice breakfast, location
dirty pool and same breakfast
handy buffet breakfast
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
was receiving several phone calls in my room from kids making jokes the cleaning ladies were making a lot of
parking could be better
a little bit on noise could be heard and parking lot too small.
hotel, kind staff, very comfortable room, good breakfast
comfortable room, large bed, and good wifi
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Indoor Play Area, Avaialable Crib
and they have so many amenities for kids to play and be busy
and they have so many amenities for kids to play and be busy
weak wifi connection, no room service.
included breakfast was good ( except not very warm pancakes and the
i didnt get to try out the pool, hot tub, gym or visit patio but i did see that they were really