Booking Options
Swimming Pool, Free Internet, Kid Friendly, Kiddie Pool
kids took over the pool area - fortunately we werent counting on that for a place to relax
balcony facing the pool was nice to sit out and relax on
we were at almost 100 degrees every day, and we need ac, the cable don't have many channels, and wifi was not
kitchen area is great
kids took over the pool area - fortunately we werent counting on that for a place to relax
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool
hotel has bar and restaurant on main level
if i had to be picky, it was weird that they didn t have a drinks menu at the bar or restaurant
poor wifi
there is a beach club included with your room and the hotel serves an excellent breakfast
breakfast was wonderful and awesome location.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool
pool and staff
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Indoor Play Area
the service in general the room the welcoming the breakfast
merida, great spacious and modern room, quiet for the best night sleep, home made breakfast, parking available
breakfast was excellent and i felt like i had the whole house to myself
we had free use of the kitchen when needed and also the washing machine
a good breakfast is served by a very friendly hostess
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
there are lotus ponds a 60 meter lap pool private pool in your suite it s stunning
any critical comment i d i had to dial several times for room service as it was always engaged
the wifi is very good in the suite (and throughout the resort) and ideal for remote working
our rooms were immaculate & there were coati & pet cats
the food was excellent the pool was very relaxing and the spa was the best experience
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Indoor Play Area
thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have
there is a wonderful pool behind the restaurant, outside tables and deckchairs
products included and the room was made up spotless clean and decorated with beautiful flower petals from the
lovely pool surrounded by palms and nature
the whole hacienda is beautiful. the pool very relaxing and nice.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool
came in a big group, several families with lots of kids
the room, swimming pool and breakfast area were clean. the staff was courteous.
breakfast was good
the breakfast was awful, it was so bad that we were forced to get food somewhere the next day.
big and clean rooms, nice beds, clean swimming pool, friendly staff.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
super easy stay and fun for kids too
location breakfast delicious ud83dude0b comfortable rooms very good front desk guest service
doesn't have shampoo and bar soap to take a shower
the breakfast could improve but it s filling and ready to start the day
great location, very good breakfast, clean rooms.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
my kids enjoyed going to the mall across the way
hotel is excellent, the breakfast really good
the rooftop pool area is nice though
wish i would have known the pool would be closed my entire stay :( i would have stayed
pool, gym, shops nearby
Booking Options
Swimming Pool, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool
very good breakfast
good breakfast and great location
the breakfast was average, but we loved the coffee
location was great! closed to everything. very comfortable and clean. breakfast was awesome!
guys, you should clean the swimming pool, seriously !
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
gym was being reconstructed, pool was dirty
room service is really good and meet our expectation
- parking poorly signed, located far from the entrance (5-minute walk in heat and construction dust),
parking lot problem,with valet parking waiting to much..
ordered room service for breakfast both days, it was great on sunday but not so good on monday
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, Avaialable Crib
bathroom was not properly cleaned, and in the pool area, the chairs were dirty and stained, and the pool had
pleasant staff at the front desk and at the bar on the rooftop
valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect
also disappointing room service when ordered in advance
the hotel manager had to tell the staff to give me room service
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
good coffee and continental breakfast
gym was small
breakfast
pool was dirty.
comfortable. clean, friendly staff, pool
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
room has no mini fridge, so if you are traveling with kids (like we were) it can be difficult to store their
we loved going to restaurants with playgrounds for kids, which was not expensive and very nice for our
super clean, the bed and pillows were super comfortable. love the amenities, free parking lot
good facilities- the pool and gym were great
you need to be specific on the pet friendly type it is before making the reservation, they asked me for a letter
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
tasty breakfast, kind staff, clean room
the wifi works, the shower was hot, the parking was ample
price, nice staff, breakfast included, pool
the breakfast was well suitable and the location was very much ideal for my purpose.
the wifi works, the shower was hot, the parking was ample
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
there was a bus load of high school kids taking up three floors of the hotel just running around, screaming,
room was clean and beds very comfortable and good breakfast, nice touch coffee, and cookies at the lobby
place to stay, breakfast was good, friendly service, good parking, nice bed and extra good pillows, comfortable
the breakfast was really good too
had a business breakfast
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
it was a family with kids and i did not sleep well because of it
there's a drugstore next to the hotel entrance; a small convince store (oxxo) and a kids playground nearby ,
spa non functional and always closed
pool was not available. not sure why the word spa is included. i was not aware of any spa there.
parking lot is small and it looks like is used by people who are not guests from the hotel or users
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
parking was free and easy
pool was horrible and not maintained
very strange breakfast deal
was a full breakfast menu and all of the food i tried was delicious
nice bar and restaurant, warm and professional staff
Booking Options
Swimming Pool, Free Breakfast Buffet, Kid Friendly, Kiddie Pool
there was not breakfast
plenty of hot water. we did not have breakfast.
the pool was very cold
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
there is no small fridge in the room, in case you have kids and need to pack stuff
parking good
where alot of things to see in merida are but still close enough that it can be walked to, free parking in a
pet friendly and elevator , in regards the pet friendly , that means that responsible owners bring
nice facilities, comfy bed, clean bathroom, fast wifi
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
so we went to the walmart next door and bought an air mattress for one of the kids
and my kids were really uncomfortable
provided wifi internet is unreliable and extremely slow
the small sitting pool on the roof was cool and just what you need after a hot walk into town
the wifi is stable
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
kids were screaming until late at night at the pool
parking free wifi connection confortable bed service room
staff was very pleasant and accommodating to my bad spanish, the pool was very nice
center is not operative, machine down and printer down and no wifi room is outdated shower and safe box not
pool and wifi both excellent
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
adjoining king room with junior suite for kids was perfect and had kitchen with dining table
i liked everything, maybe a pool service.
it took for exemple almost 48h for someone to pick up the room service tray that was left by a cleaning lady
attentive staff. nothing was ever a problem. valet parking high quality breakfast
the valet parking is handy
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
- there is some educational institute/school closeby, and we could hear the kids very well early during the
there is no elevator. entry to pool difficult.
wifi horrible toilet couldn t flush properly
to sleep in a pet friendly room regardless of being allergic to that
clean easy access swimming pool - the pool is easy to get to and right next to the kitchen for a relaxing snack
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
there was live music really loud up until 2 am coming from the lobby; and tons of kids and teenagers running
location, big rooms, quiet, and perfect pool for kids and families
you could hear people dragging the pool chairs around, kids yelling, etc
the room service, the yummy food, and the luxurious bedding.
location, service, staff, value, gym
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
kids really enjoyed the swimming pool
also, the wifi signal was strong everywhere but the connection was inconsistent, constantly cutting out for
from the front desk staff, the bar staff, the restaurant staff, to the room cleaners, they were all marvelous
the pool has little no sun as enclosed. also around 3pm mosquitoes were bitting.
room service did great going back and forth plenty of times because they would give them
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
i used the gym too and it's got very recent equipment (can fit ~5-6 people
we were assigned a low-floor room with a parking lot view, which was disappointing given the rate paid during
great breakfast selection fantastic location to downtown - around 15-20mins walk excellent parking underground
there is free parking underground with elevator to higher floors
the breakfast was great too
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, On-Site Childcare
bed very comfortable pillows excellent.the pool is so nice and sheltered.
first room i was given was a king, but the view was terrible, because it overlooked a parking lot
nothing except price was high but we had a really nice room by the pool.
i called room service, no answer
swimming pool is excellent
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
too much noise in the hallways, kids screaming, people walking, you can hear all what's happening out there in
location, parking, friendlyness of staff
we also were able to order room service by 2 am and the food was absolutely amazing
had a gap from the floor, so we could hear everything outside of our bedroom (people entering the gym, going to
at bar and service at breakfast: could be better
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
we had no problem reaching the center on foot with the kids, in the heat - no problem
we had no problem reaching the center on foot with the kids, in the heat - no problem
included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a
was perfect the breakfast was delicious and the waiter was very attentive to anything that we
themed rooms with wall art in every room, great location, parking available, good wifi.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast buffet didn t have a lot of options, i would not recommend to eat there, go somewhere
great staff, clean, comfortable soft pillows, nice view from the rooftop pool, fast wifi.
clean, modern hotel. comfortable bed. decent gym.
the breakfast was not as expected
there was a bar at the roof top swimming pool but there wasn't actually none if you would like smth to order
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
i travel with my husband and 2 kids
underground parking is part of the shopping complex
parking was a bit hard to figure out at first
great location. awesome pool.
the hotel is a pet friendly (no fee for cats)
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
only got 2 towels we were told because the kids stay free because of age, they got no towels
the rooftop pool is awesome
loved the pool and the location is perfect
no instructions for wifi
nice bar but still closed because the covid!!!!
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool
was disapointed because the pool was not available
good location, near paseo montejo ample parking lot friendly staff
the pool was not pleasant
very polite staff, parking area seemed secure.
and the only thing that disappointed us was the pool
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, Avaialable Crib
large rooms, comfortable hotel. very good value for money. kids loved the pool.
we stayed in a jacuzzi suite, best deal ever! they even have bubbles! my kids were extra happy!
of paseo montejo (walking) enough space on the parking place enough space on the rooms even for kids
definitely not a 5 stars hotel. the gym was out of service
very clean and affordable hotel, free parking
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
is a little run-down and it gets quite loud in the morning when kids are running around
breakfast menu at the hotel is limited
patio over pool area
a tiny thing - there is no breakfast served on sunday, but there are many cafeterias just around the corner in
place with a very nice pool area and small breakfast area that served a very delicious breakfast
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
charged for hot chocolate for kids whereas coffee was free - somewhat
pool service cleaning and cushions need attention
especially with a spa on site for a deep-tissue massage
the pool area deck is made of worn down wood that is warped, the pool is unheated (which is typical for
wifi was not as good as it should be, and i would like the room to be darker at night.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
room service is good and prices affordable
towels and hand cloths, wifi was horrible and basically did not work
facilities (gym). tv in bedrooms. shower.
the gym facilities were outdated equipment and dirty
free convenient parking
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
wonderful. great fun for the kids. lovely place. very comfortable suites.
great place, design, ambiance , location. staff,decor, pool
wonderful. great fun for the kids. lovely place. very comfortable suites.
especially warming staff, nice design and beautiful breakfast, among other things there were very delicious
breakfast has very limited options. pool needs cleaning.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
on the ground floor there's a bar with an honor system (you take drinks out of the fridge and tally in a notebook
location, pool, english tv, food, friendliness
on your way to the main street, there's laundry, and a convenience store
we had a parking area and great wifi
hotel are: 1) the personal on the weekends are only half day 2) doesn t have a restaurant or a bar at the
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the pool was not as clean as expected (cloudy water).
grounds and pool were very beautiful
every morning a different local breakfast which was delicious and the room was very colorfully decorated and
wifi could have been better and kept dropping out but it wasn't a big deal for me
wifi is weak ...
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
the pool was out of commission the last day and there were a lot of kids running around playing
was bit deteriorated, the kids play room was bit old, broken chair. but the pool are was good.
staff members, pet friendly, comfortable and affordable facilities, well kept property, free parking and beach
the location was nice, the internet was fast, and the parking was nice.
looks better on photos, american breakfast was some how cold!