the pool looked very inviting but didn t use it, same goes for the spa

we had a spa appointment and found out when we arrived that they weren't working

didn t provide wifi code, neither guidance into how to navigate the small town

beautiful hotel, perfect location, great breakfast and staff were super friendly and helpful

the bar was useful and free tapas with the drink

excellent, freshly made breakfast

good breakfast selection including bread, hans, cheeses, tortilla fruits etc

breakfast looked normal, but everything was top quality

this trend of trying to sneak charges onto the bill was continued when we checked out and a pool charge was

receptionist on arrival : hidden behind screen with minimal info ( except breakfast times and wifi code) quite

breakfast is lovely with a nice

the room itself was spacious and comfortable, and we appreciated that breakfast was included

if teh spa worked - option to use the bar , which they have but non functional

breakfast was excellent and the staff at the breakfast room were helpful and attentive

it was a good continental breakfast. the staff were very helpful.

the wifi was poor and cut out frequently.

the staff were lovely, restaraunt is amazing, great facilities for pet owners, and in a beautiful location

and comfortable room and shower private parking quiet neighbourhood very reasonable

beautiful location along the douro river with excellent parking facilities

parking on site

knew there wasn t room service so it s not that i didn t like it, but it would be nice to

the wifi did not work at all

the spa bath was not completely clean

good rooms which are quite recent in a nice area. the tapas bar down the road

bar downstairs was open late, so loud

nice breakfast, great place full of history and staff really nice and helpful.

except for not have wifi, everything else is excellent

the swimming pool wasn't open, they were preparing it for the opening in the summer

good traditional breakfast

hosts did everything to make our stay memorable , including an excellent dinner and outstanding breakfast

the gym is quite good

there could have been a bar and food when we arrived

restaurant closed at 4pm had to make do with a sandwich from the bar only to find out that the bar closed for

was relatively low reflecting the location but the bedroom, the cafe and gym were all very good

the bar closed from 6pm on saturday til monday and there is no other establishment in walking distance

great location, very spacious, mini-kitchen, friendly helpful staff

erraticy wifi.

comfy bed, great shower and the kitchen was well equipped

having kitchen in the rooms is excellent

gym, restaurant, terrace

unreliable wifi connection and uncomfortable room temperature(no heating)

24/7 front desk. excellent breakfast. very friendly staff close to all major sites.

nice bars and restaurants, just next to the cathedral, rooms are bright and sparkling clean, breakfast and room

costs extra but worth it)

breakfast

the concierge gave my kids chocolates when we checked out

very atmospheric scene, just steps to great bars and restaurants, including piscolabis in the fantastic pasaje

the location! the balcony, and the wifi was good.

friendly and helpful staff, nice bay window view. wifi did not work though.

the bar wasn t open but they very kindly us ice.

the water switch unless you are actually in the tub, which is not comfortable when giving bath to kids (we had

the rooms were spacious and comfortable, the kids really enjoyed our stay here

were a family with two kids: beds where all individual there was no care on making a couple bed for parents

wifi was slow and you had to pay for the better internet, we used the cafe next door.

room service began quite late - 20.30

the sofa bed for the children was a bit small for both kids. that s my only criticism

good wifi

service was very attentive and pretty fast when we asked solutions for the wifi so i ll definitely

no room service menu floor in bedroom not very clean always forgot to replenish toilet

there is a bar to have a drink, but not late into the evening when arriving back

lack of kettle which is handy for a quick tea or simply use for kids cerelac

huge and comfy bed, perfect for a family with one or two kids.

clean, comfortable, good wifi

the bar and lounge area had a good vibe and was frequented by really nice local residents

great location, nice rooms, good wifi

place very clean lovely location young bar tender was very helpful had room service the food was lovely didn

we were there over the ascension day holiday in mid-may, so it was very quiet and we ate in the bar for dinner

also the restaurant, bar out outside cafe was closed

we were not encouraged to explore food and bar options.

place very clean lovely location young bar tender was very helpful had room service the food was lovely didn

bullish welcome but maybe a language barrier

bar staff also very friendly

there was a varied and tasty breakfast and the bar was useful for use during the day

location, cleanliness, good-sized bedrooms, nice gym

no covering of wireless at room service phone doesn t work

the pool on the roof is rather shallow as well

swimming pool not open and it s more of a puddle than a pool.

the pool isn t a swimming pool

no functioning elevators, food, or spa service

everything, it was perfect for us. location, staff, and the pool was a bonus.

a lot of noises of kids

apparently being pet friendly our dog was not allowed in any area of the hotel, not even the bar, so we did not

apparently being pet friendly our dog was not allowed in any area of the hotel, not even the bar, so we did not

breakfast really low grade. no wifi code given.

the wifi

i had booked 2 rooms for 2 adults and 3 kids previously and they only had rooms down for two adults

a kettle in the room would have been nice, and the gym was basic, but ok.

proofing, helpfull staff even in other languages, excelent food quality at the resturant and good laundry service

the bar was very cheap i was well surprised

working wifi and air conditioning

room with kids was great, breakfast was fantastic and nice terrace front and back

beds were great. we had an adjoining room with our kids which was really practical.

surely they should have got intouch with the kids teachers who were looking after the kids

extremely comfortable and separate suite for the kids

location & nice clean comfortable hotel with very good wifi helping you to stay connected

i had waited till 8 to eat only to be told i had to have room service

it didn t have a lounge bar to relax in

given to us were poor and we had difficulty finding the hotel which is way out of the centre the bar did not

no bar open when we arrived

a private party and there are no others in the vicinity of the hotel so it was tapas in a little bar for dinner

com app i stated in the comments section that we needed connecting rooms for the kids

perfect if you re coming from a long trip and just need a good bed to rest perfect for pets & kids

very clean and comfortable room and pet friendly.

especialy for the gym we booked this hotel

unfortunately, the restaurant and bar were closed so i can t comment on whether the dog would be allowed in

room service was not available 24/7 as advertised ..

no wifi connection without putting passport details in

bar snacks only

pool was great- ate in the hotel restaurant on the first night and had the iberico pork- was

restaurant and bar closed which wasn't noted on the website when we reserved. very disappointing

we ended up sleeping all in one room (double bed + double sofa bed for the big kids and cot for baby)

check-in was good for kids as they received a small cuddly toy, which made them feel welcome after

nice breakfast - quantity and variety - and kids no charge policy

dog friendly with a bed and gift for the dog the breakfast price was fair for adults and kids it was very easy

pool area for kids to stay entertained while parents can relax and have a bite to eat on the terrace overlooking

motorway, an oasis of extensive grounds (with free access of the pool for guests, playgrounds for kids, tennis

didn't know that it belonged to a club so after a scavenger hunt in our bathing suits through a kids' birthday

big family bedroom,nice space for the kids to play and great swimming pool.

its pool as we were on our way from the netherlands to portugal and we needed something for the kids to relax

they thankfully left about sunset were very noisy with kids running around hotel screaming

bar man was rather miserable and when i pronounced white wine as branco rather than blanco he

worst wifi ever

great location just off the highway. bar and snacks great quality and well priced.

where you can eat other than outside with pets, shame as bar is nice and you would certainly spend more money

room service food arrived with no covers on the food, not very hygienic then food was cold and the

be 5 star room was dark and old no life in the building - nobody in the restaurant in the evening room service

the bar service was very slow due to just one staff member on duty

safe easy parking in front of the hotel

free secure underground parking a real bonus

lack of info in gym. couldn't get machines to work.

our 2 bedroom room was huge and kids loved the spa bath

good for when you'd like to go out with kids :-) it was a nice place for us to stop and rest for the night before

very welcoming with good, safe parking and options for food and drink

large room, helpful staff, bar on site, charming hotel.

parking late at night could be a bit challenging