also the restaurant, bar out outside cafe was closed

we were there over the ascension day holiday in mid-may, so it was very quiet and we ate in the bar for dinner

place very clean lovely location young bar tender was very helpful had room service the food was lovely didn

bar at the hotel opened at 11

nicely decorated reception and bar area, good sized rooms

the rooms were spacious and comfortable, the kids really enjoyed our stay here

were a family with two kids: beds where all individual there was no care on making a couple bed for parents

the water switch unless you are actually in the tub, which is not comfortable when giving bath to kids (we had

the wifi was horribly inconsistent.

bar fridge

the sofa bed for the children was a bit small for both kids. that s my only criticism

wifi ever (unacceptable for the 21st century) very hot room at nigh (even if they claim they foxed

room service was also quick and offered just what i needed

the wifi was unstable at times.

great breakfast, room service was fast and the food was pretty good

huge and comfy bed, perfect for a family with one or two kids.

lack of kettle which is handy for a quick tea or simply use for kids cerelac

wifi speed was great

location, helpful staff, comfortable bed and good wifi

staff in the bar area despite the language barrier did their very best to understand us & were helpful &

central. clean. comfortable. excellent breakfast. lovely staff. would definitely stay again.

chose it for the rooftop pool but it was falsely advertised as a pool

the location , design, cleanliness, lighting was immaculate. very good fitness suite.

pool is shallow

no functioning elevators, food, or spa service

breakfast

good shower, good matras, friendly staff, nice breakfast

breakfast was well laid out with many options and well prepared so that everyone could enjoy

breakfast is indeed on the pricier side, but well worth it, with lots of pastries, excellent

24/7 front desk. excellent breakfast. very friendly staff close to all major sites.

the concierge gave my kids chocolates when we checked out

the bar wasn t open but they very kindly us ice.

the concierge gave my kids chocolates when we checked out

there is a first rate tapas bar within sight

very atmospheric scene, just steps to great bars and restaurants, including piscolabis in the fantastic pasaje

a lot of noises of kids

staff ere brilliant including the guy behind the bar who was quite a character

staff very helpful. very pet friendly. good parking facilities. good central location.

great location pet friendly secure parking

apparently being pet friendly our dog was not allowed in any area of the hotel, not even the bar, so we did not

i had booked 2 rooms for 2 adults and 3 kids previously and they only had rooms down for two adults

wifi kept cutting out

lovely bar area with friendly staff and served the best sangria

proofing, helpfull staff even in other languages, excelent food quality at the resturant and good laundry service

today with travellers like us connected daily to wifi, it is bad manner and idea to switch blame on user

wifi unsuitable for working purposes and very intermittent service

erraticy wifi.

good wifi-connection

comfy bed, great shower and the kitchen was well equipped

well equipped kitchen

bullish welcome but maybe a language barrier

gym equipment is limited - not a

no covering of wireless at room service phone doesn t work

elegant hotel with modest but working gym facilities

bar staff also very friendly

extremely comfortable and separate suite for the kids

room with kids was great, breakfast was fantastic and nice terrace front and back

surely they should have got intouch with the kids teachers who were looking after the kids

beds were great. we had an adjoining room with our kids which was really practical.

the only bad thing was the room service is not avalaible. h24

pet friendly, parking space, nice people. almost no complaints, nice stay.

very pet friendly

pet friendly and an excellent vet a few doors down who do all the paperwork etc for your return

in expecting to get a drink and arrange an evening meal only to be told we couldn t use the bar as there was

a private party and there are no others in the vicinity of the hotel so it was tapas in a little bar for dinner

com app i stated in the comments section that we needed connecting rooms for the kids

perfect if you re coming from a long trip and just need a good bed to rest perfect for pets & kids

very clean and comfortable room and pet friendly.

could improve, is having a bar that serves before dinner drinks and snacks

the gym

pool area for kids to stay entertained while parents can relax and have a bite to eat on the terrace overlooking

we ended up sleeping all in one room (double bed + double sofa bed for the big kids and cot for baby)

nice breakfast - quantity and variety - and kids no charge policy

lovely staff and even a small play area for kids

check-in was good for kids as they received a small cuddly toy, which made them feel welcome after

the bar closed from 6pm on saturday til monday and there is no other establishment in walking distance

wifi good

restaurant closed at 4pm had to make do with a sandwich from the bar only to find out that the bar closed for

wifi in my room could be better. room a little small, but more than enough to sleep.

staff were very helpful, especially for sorting laundry which was returned within a couple of hours

bar prices good and reception staff on arrival very pleasant and

we ordered room service but go the wrong food

room service food arrived with no covers on the food, not very hygienic then food was cold and the

great location just off the highway. bar and snacks great quality and well priced.

bar man was rather miserable and when i pronounced white wine as branco rather than blanco he

the gym! was too hot (actually in the spa!!) and with no water for drinking!

location was very good for us, the pool is beautiful, shame the weather wasn t too warm for us to enjoy it

room service was not available 24/7 as advertised ..

spa chargeable

but as a suggestion for improvement, they had no glass mugs/cups only paper and the mini bar didn't have prices

the bar service was very slow due to just one staff member on duty

safe easy parking in front of the hotel

to do and the hotel has absolutely no entertainment apart from the expensive restaurant and a gym with a tiny

secure gratis parking and a free mini bar, and the plunge pool and fitness

staff were not particularly helpful and room service food was terrible (the bread was hard enough to take your

a cosy restaurant and bar with a good menu

breakfast was not included and eaten in the bar area which was very basic and not very pleasant.

was good for the spanish summer :) good ambience in the hotel bar with fair prices the breakfast was basic

a cosy restaurant and bar with a

the have a good place for the kids (2-10 years old)

the have a good place for the kids (2-10 years old)

in fact, later in the evening we had some beers in the bar and were given two free tapas (i think)

its pool as we were on our way from the netherlands to portugal and we needed something for the kids to relax

they thankfully left about sunset were very noisy with kids running around hotel screaming

motorway, an oasis of extensive grounds (with free access of the pool for guests, playgrounds for kids, tennis

big family bedroom,nice space for the kids to play and great swimming pool.

didn't know that it belonged to a club so after a scavenger hunt in our bathing suits through a kids' birthday

our 2 bedroom room was huge and kids loved the spa bath

good for when you'd like to go out with kids :-) it was a nice place for us to stop and rest for the night before

parking late at night could be a bit challenging

large room, helpful staff, bar on site, charming hotel.

excellent location & easy parking

refund us ( we were a party of 4 ) so we had to leave earlier than expected so we could find a bar and have

free parking and safe, quiet area

free parking; good wi-go

i traveled by motorbike and it would be nice to have a covered parking, but it was ok anyway.

we were not given the wifi password and no way to contact front desk, we arrive past 10pm

very accommodating for families with kids

the bar is in the hotel reception and it's a bit noisy

very accommodating for families with kids

wifi signal

great value for money, nicely decorated comfortable room with good wifi.

spa bath in the bedroom, we found it to be very impersonal and would have preferred a nice walk in

for pet owners the close proximity of the duero river to exercise their pet is a tangible benefit

room was ok although overlooked, the bar was good with reasonably priced drinks, and the food and service at

ich was excellent) as there was an important football match to watch

great evening meal included in the price. really good bar area, lively and friendly.

food in the bar was good. secure parking for motorcycles. staff very pleasant and helpful

excellent hotel with cosy gastro bar with drinks and snacks , used a

hours of the pool : ok in the evening but it should be open in the morning too

swimming pool. coffee.

very clean and confortable. pet friendly.

pet-friendly

also, the garage, pool and spa were closed for some reason

the owner of the bar & restaurant was a bit unfriendly and moody

it had a bar and restaurant on-site

the two sisters who served in the bar and restaurant where lovely

no wifi in rooms

free wifi was excellent

breakfast was well presented with a good choice and good quality

if management put info/menu re bar food available within each room

excellent breakfast and reasonably priced bar service in the evening

super buffet breakfast selection

staff so helpful, breakfast selection excellent, good sleep due to quiet situation.

location with supermarket close by, easy parking, and secure courtyard for the dog

the plumbing in the kitchen and downstairs toilet had an awful smell of sewage , when the water ran or toilet

excellent wifi

parking right outside the house

the kitchen equipment was poor ,but we only used it as a 1 night stopover

parking available in front of the entrance free of charge

parking on site

parking is a little tight.

beautiful location along the douro river with excellent parking facilities

restaurant on site is very good but wish the coffee bar served simpler food throughout the day - salads,