friendly we asked for iron machine to iron our clothes and they helped us within second , the wifi is so good

and chairs the only service was a bakery next door that never opened till very late and a bar

bar next door for beers and coffee

bar staff were rude and grumpy

the bar restaurant were considered our local when we lived in t he area some years ago

private parking, easy access to the autovia, friendly reception.

to the airport, bar downstairs, and you can also order food

we had a snack from the bar area which offers a small menu of sweet and savoury crepes

man on reception spoke good english and was very helpful and friendly, there is also a great bar and restaurant

el late check out

just off motorway. parking on site.

parking was near the hotel

clean and easy access, easy check in and check out, free parking. quiet, no traffic noise.

beds super comfortable, met expectation, free parking

big parking, direct access to highway, big bathroom

easy to access from the motorway. good bar next door for food. free parking. friendly staff

free parking

the wifi was quite good too

except the evening meal had to be taken in the snack bar rather than the restaurant but as it was only one night

easy parking, plenty of space

clean great bar and cafe,

rushed to get there before the bar closed only to be told the bar and restaurant does not open fri, sat or sunday

the bar staff were slow

the restaurant and the bar are in the same building.

we got back from the city we were told the bar and restaurant closes on a saturday night however there was an

free parking right outside the entrance

friendly reception, comfortable room. bar available for drinks. secure parking. nice place.

the underground parking was free and free wifi was good

accessible position, easy parking, very helpful staff, english speaking

parking is free and just in front of hotel

eveything was closed !!!!!! the kids zobe , the pool ....we went home early .

kids menu 15

bedroom we were initially alocated was on the floor above the kids play area and was noisy

convenient location. relaxing pool. comfortable big room.

the garden area by the cafe is lovely and the pool looked nice, but too cold yet for me

you can hear whole conversations going on from the next rooms including banging on walls and some kids shouting

the hotel had a gym

beds are hard self serve laundry near by.

the lobby, parking and wifi facilities.

no wifi that i was made aware of

the wifi was not working

bar and and restaurant was closed at night

wifi not

never a 4 star hotel, no tea nor coffee making facility, no mini bar nor fridge in room

check out the tapas bar at the street behind the hotel, order a drink and you get the tapa for free, and lots

there was no room service, and mini bar in the room. no tea or coffee machine in the room.

there was no room service, and mini bar in the room. no tea or coffee machine in the room.

cosy, intimate restaurant and bar areas

i ended up taking a taxi after walking a little bit with kids

my kids were in other rooms which were ok

nice and good facilities. i went with my two kids and elderly parents and we enjoyed our time.

the breakfast was exceptional, again probably the best breakfast of all among about a dozen hotels on

nice and good facilities. i went with my two kids and elderly parents and we enjoyed our time.

staff, beautiful spacious rooms, nice buffet, lovely indoor pool for the kids and dogs being allowed was amazing

all the facilities in the hotel. different swimming pools, playground for the kids.

it is a kids friendly hotel, there are many facilities for children and my kids had fun there.

breakfast cereals would have been nice , kids evening food was a little expensive and silly hats for swimming

pools and kids club facilities also room service!

group of school kids left to run around making a noise. not good for guests

modern bedroom with everything you required including wifi and aircon

bar and restaurant staff especially felix and marona were very attentive and friendly

120e for laundry service for some clothes without informing anything before

nice pool not too busy

evening and lunch (granada is cheaper than other parts of spain) +good place to stay with small kids, the swimming

about my stay from months in advance and my request for connecting room because i travel with my kids, when i

anada is cheaper than other parts of spain) +good place to stay with small kids, the swimming pool with the

could only get room service tea or coffee in the morning ( extra cost) or pay for the breakfast

no pool, no gym

kids has no discounted price which was strange as other hotels usually offers half price for kids

only kids' sweet cereals available - selection of healthy cereals would have been nice

when we woke up in the morning, there were many kids just going home past our hotel

for the room's telephone is absolutely outragous and can cause problems in case you travel with kids who accidently

very noisy at night. we could hear kids running down corridors until past midnight

kids enjoyed the rooftop pool, even if the water was a little chilly

not good for kids, the pool isn t big enough and the feel is more adults only

there is a spa area, which unfortunately we could not try out as they don't allow kids inside

wifi is not good in our room : 517

there is a spa area, which unfortunately we could not try out as they don't allow kids inside

breakfast was very varied and hearty, and the wifi signal was excellent in all areas

mini bar was empty and no menu for room service was available

bed is comfortable, with daily room service .

poor wifi.

tram from bus station or train station leaves you 50 metres from your hotel spacious room lounge bar in hotel

manolo at reception and the bar was fantastic - keeping our daughter entertained while we waited to leave for

staff, as ever, were excellent - from the bar staff, the waiter at breakfast, the reception staff, cleaning

is great, food very thing close from city center, pharmacy, supermarkets, terrace, pool, great breakfast, clean

it is convenient that a small fridge was provided in the room and there was free wifi

just a small choice for breakfast.

a family-run hotel, pet-friendly, and kept very clean.

even gave us back toys the kids left in the first room

for the heavy work they had to perform cleaning the tables and taking away the whole garbage the kids left after

location seems to me safe and can go with kids as well

was coach loads of school kids on skiing trips when we were there , so meal times were a bit chaotic

single beds were forced in one room, no room to walk for 2 adults and 2 kids

the location is also very convenient with everything in walking distance and the wifi signal was stable during

great wifi

easy check in and late check out

excellent wifi

nice room, good wifi, very comfy bed, large bathroom

kids totally loved all those buttons they could press, so our stay was full of happy giggles

modern and the whole paraphernalia of the devices in the bathroom was great, especially for kids

was immaculate and brand new my kids were fascinated by all the gadgets

wifi not bad but could not upload photos to facebook

location and good wifi

wifi barely worked - there wasn't enough shower gel

basic bedroooms with fresh towels wifi

hotel offers the essentials ,private bathrooms in every room ,opening windows , free wifi and some toiletries

wifi didn't work for us at all which was very frustrating

the wifi was really bad

was a noise of a washing machine that started working, probably the room we stayed is near some laundry or

wifi could be better

room service staff was also very polite and helpful

there were bags of dirty laundry all over the hallways, which made the whole place seem dirty

not located in the attractive center but still ok, accessible by walk. has wifi.

comfortable bed an bedding . early check-in and late check out

wifi does not work well, when i was booking it said they have bathtub but there was only shower

we had to go back later for better explanation around wifi password and other things

the location the beds were comfortable the size of the room was great for a family with 2 kids

it had a cute little kitchenette, and the table was perfect we used it all the time

the location the beds were comfortable the size of the room was great for a family with 2 kids

as a result, we had to leave one phone charging in the kitchen area

one air conditioning unit located in the kitchen and no fans

much noise from kids running around early in the morning, which i know it's not the hotel's fault, but was

pool was much smaller than we thought so only the kids got to use it

definitely not worth the 10 euros they charge - and esp not worth it for young kids staff seemed very short

rooftop bar and pool is a great plus

enough sun beds - at least 3 to 4 could have been added maybe more where the tables were near the pool

the situation of the suite was excellent -- two bedrooms, so kids had their own space

since we were travelling with 2 kids, we faced trouble the first day with no hot water available for more than

v quiet and huge rooms with lounge kitchen bathroom and bedroom

the kitchen was really high quality and there was a small balcony, standing room only really, but you

the kitchen is small.

service, beautiful property with incredible view, great wifi, was able to zoom and use slack & surf the internet

issues: 1) wifi did not work well on 1st floor 2) room was not well cleaned - long hairs in bed and floors not

the wifi wasn t very good either but it didn t impact our stay

clean , friendly and well located . good wifi , aircon and great facilities.

property has no elevator, the password for wifi is written only in the reception and if you are at third floor

- good price - perfect location to explore the city - clean - good wifi - modern room

good wifi

price and location are great. clean comfy and the wifi worked well.

small bed, not for 2 adults

no soap for sink, choppy wifi

i paid accommodation for 3 adults and 2 older kids and they provided beds for 4.

no restaurants close by. only a snack bar available

no iron in the room and when i asked for one i was told it can only be used as part of hotel's laundry service

the pet friendly bar was ideal for breakfast and tapas.

room service was prompt

large groups of kids staying. made lots of noise all day/night. they took over the whole place.

school trip very noisy kids

they count every person and child... not very accommodating with kids.

no kitchen in the room

location, wifi, comfy bed

the luxury of the kids having their own bedroom and bathroom was perfection

the food in the restaurant was well presented for breakfast and dinner and tasted fresh, well cooked and seasoned

the room and bed were very comfortable with great ac and wifi

they charge 75 for pet when not advised when booking.

the bar is small but very good

have time to give us a city map, etc) and very unfriendly when trying to accommodate the kids in our room

the server tried hard to get us food for the kids as fast as possible

great restaurant and bar area

good restaurant, very nice bar and excellent breakfast

wifi not good

rooms medium size with small balconies overlooking at a square with cafes& bars

wifi was not great

breakfast was good but could have had a few more fresh items

the free wifi didn't work well in the rooms

wifi was a bit dodgy but nothing mayor

room despite having a really cool playground for the kids, smelled cigarettes and that gave me a hard time

did have to strap the windows shut with a belt in the kids room for safety reasons

pool was a huge disappointment, nothing like it was in the pictures (more like a kids pool or a decoration pool

we did not try the jacuzzi, as they told us it was not for kids

my kids were really disappointed and

hotel,staff was perfect.family room with kids tent was perfect.

we have kids

is basically a kids pool

gym is poor (few machines and very warm)

the room was very spacious with a beautiful large bed and it's a real bonus to have a gym and pool (the gym is

junior suite was excellent for kids. lovely staff. beautiful buildings.

we booked a room with a pull-out sofa, which worked well for kids staying with parents

wifi was a bit patchy

sauna and spa were under renovation. area has quite a few pickpocketers.

needs better and improved security for wifi. stopped too much.

this wifi is a bit dodgy, i just gave up on it in the end

good wifi

friendly service & early check in

the wifi wasn t very strong

wifi didn`t work

my only other disappointment was the room service

room service food was average

hotel,friendly staff, perfect location and the best breakfast i've ever had

wifi is super slow through the property and in some places, included our first room in the basement

room could have been nicer ( ps i produce hand made rugs and it was not one of mine :) the mini bar was not

we requested a suite because i was traveling with wife + 2 kids, and our rooms were very spacious and clean

it would have been nice if there was a pool. the kids were asking for one.

we didn't eat in the restaurant so can't speak for that but room service was quick and efficient

location excellent staff excellent spa fabulous

the roof bar was not well equipped

roof top bar was excellent and a nice place to have a drink at sunset before dinner in nearby restaurants

good to chill out after a long day but would not be good if busy, plus a sauna and small gym

we took advantage of the hammam (baths) multiple times and would have liked to use the gym if we had enough

the royal breakfast was great & also we cherished the hammam + spa area with the pool

gym needs work especially treadmill

the rooftop with the pool was definitely a highlight, the views were amazing at all times of day

the facilities were great and the pool area on the rooftop was a great bonus

of the most helpful we have ever had and the little touches of sweets in the room and free mobile wifi unit to

friendly staff, clean rooms, we upgraded to a bigger room for just 10 eur per night, nice breakfast area, location

good wifi was available throughout the hotel, it was not secure

we couldn t figure out why anyone would chose this kind of light for anything else than a kids room and

excellent wifi

in the other hand, the hotel is clean, room service is excellent, and the hotel close to all transportation

the roof terrace bar is a must to visit

wish that i had found the hotel bar earlier than i did

we had 3 rooms: a triple room, has a sofa bed perfect for 2 kids and separate large double bedroom, and

breakfast in the restaurant next door was lovely as was the accompanying bar & the meal we had in the evening

if is something to mentioned the slow wifi but it was not a real problem

the wine bar adjacent reception is a great place to stop before dinner for a glass of wine and tapa

wifi was very erratic

wonderful breakfast with a great selection of fresh fruit, cereals, meats and eggs cooked to your taste

the staff are terrific, and they even do some laundry for free

ingo, eva, lola and the other staff were always ready to help - even with our laundry and ironing

breakfast was delicious: homemade yoghurt and cakes, loads of fresh fruits and we could order

wifi not always the fastest in the room but more than sufficient

kids crying next room no shampoo and body gel

had only 2 choices of cereal for tge kids but rest of the food was ok

breakfast offered there for a price

had a small continental breakfast, but it was adequate for starting the day

wifi is a lie, fail to connect on both devices

staff were great and friendly, particularly with kids

did not have breakfast, so cannot comment

- more parasols for shade would be nice at the swimming pool area.

amazing rooms and lovely breakfast

wifi, didn't work properly, it was keeping disconnecting

air con very good, wifi excellent

, the room size is excellent, refrigerator and safety box are available, the ac was amazing and wifi was

could not get wifi except for a little while at start made life very difficult

also good wifi

kitchen public area is great if you want to microwave your food or have warm water for drinks

the wifi sucks super slow

excellent wifi

the bed is comfortable, the wifi is good and breakfast is ok (not great)

my room didn't have a good view & the wifi was slow.

wifi really slow. no bath tub. no leisure facilities.

good wifi and good staff

the prices for room service were reasonable

room was spacious having a kitchen and suite

kitchenette could be a little more equipped if possible for longer stays

the wifi was superslow. impossible to use.

bathroom countertop, consistent hot water, large bed, good closet space, excellent complimentary wifi, friendly

location great ,nice interior ,desk allowed us to get local laundry picked up .

hotel clean, had everything we needed, good wifi, shower worked well, great air conditioning

the wifi worked well and breakfast was excellent with every choice imaginable

good breakfast and wifi

the beds were very comfy and it was luxury for the kids to have single beds to sleep on rather than a sofa bed

always happier if there is a gym!

also the ambient sound in the bathroom sounded like there were a laundry room nearby

to order room service two nights in row and no answer

the place is clean, has a gym, and a sun room

the bar closed early so we used local bars

the restaurant was not open for dinner but they served some of the same menu items in the bar and they were

comfortable rooms, friendly staff, underground parking (accessible from hotel lobby), pet friendly (as all nh

very centrally located pet friendly hotel

hotel has the best location, bar none

breakfast, location, value fir money, screaming school kids

noise from the street all night long which did not allow us to sleep, terrible for 3 young kids

convenient quadruple room for a family with kids but advise that shower provides no privacy

where cars and motorbikes go very fast and can be dangerous walking as little space , mind the kids

wifi in room did not work...had to use lobby no toiletries

we are a family of four and the loft room area for the kids was fabulous

great location , the duplex room is enjoyable, kids love it , the room is clean too

convenient location. nice and cool ins. plenty of room. 2 story with loft for kids.

we had a family room for 4 people and kids got their own

nice suite for kids

liked the kit for the kids

comfortable bed, excellent shower, functional kitchen

the room was fantastic, great little kitchen, and bathroom was spacious

kitchen not ideal for cooking

the facilities and decor in the room are high-quality and the kitchen has everything you need

really like this place, i was traveling with two kids, so the apartment was just for us, huge and comfortable

the location except for the fact that getting anywhere close to it with the car - to drop off the kids with the

wifi wasn't working, but i guess that if we told someone, they'd fix it

really like this place, i was traveling with two kids, so the apartment was just for us, huge and comfortable

was very kind and helpful, room was clean and comfortable, wifi was excellent, location was just perfect for

maybe challenging with young kids

failed , price was high , the reception area was like a small restaurant welcome , not for kids , nothing given

spa was closed due to covid might be or not but could not be used while others are open

good breakfast, wifi and location

spa too dim.

wifi wasn't great, if you need wifi for business then have another option with you

wifi didn t work. the staff tried their best to fix but failed.

were there for business and we really needed the wifi working

location in the very center of the city. fast wifi. very good price on booking.

excellent location. comfortable beds. free efficient wifi

area turns into a very very noisy restaurant that could be heard from my top floor bunk bed, plus kids shouting

of my kids and my husband injured themselves on the metal bars around the sofa beds that the kids slept

the restaurant downstairs makes a lot of noice. wifi didn't work at all.

wifi was a little patchy during my stay, sound reverberates in old narrow cobbled streets, so

location, very nice and helpful staff, quiet and secure accomodation, free and stable wifi - it wlil be certainly

excellent wifi

the wifi was

there was also laundry service, bathrobes and slippers, which i didn't use though

wifi signal not great, pretty much only thing that wasn t excellent.

laundry service was very expensive in light of over service costs

loved the location, the staff, breakfast, cleanliness, the hotel is just fantastic, should be rated more than

good breakfast (although the same every day), friendly staff, decent wifi, good value for money

great breakfast - good selection of hot and cold food

wifi was slow or not good wifi

free wifi

location was great, the staff were friendly and the room size for 2 adults and two kids was great

not mainly because its size but because we could have 2 kids sleeping separately with a door between parents

the room i d booked in first place which was changed on second night also despite request, kids room was far

this is my only down point as i was travelling with kids

traveled with my husband, 3 kids and 2 parents

where comfy and kids bunk bed in an extra room is a great idea and thelcation of the hotel is

air conditioning only served adult bed-- kids area was warm because there was no additional air conditioner

we did not want one but had a conjoined room where it was clear there were kids through the door

my children like the bunk bed and special book for kids. the location is very good.

there were also a group of college kids at breakfast on the first day

the breakfast

the street it s livated on has many good tapas restaurants and places for breakfast

brilliant location, great breakfast, large bedrooms, very clean. helpful staff.

good room, good wifi

fridge, tea making facilities, 2 chairs in the room and good wifi

coffee and tea with biscuits is super convenient if you travel with kids

booked months in advance a superior room for me and my 2 kids

great location, superb breakfast, very clean and detail oriented staff

lovely atmosphere and very kind staff. also delicious breakfast. highly recommended!

the breakfast food was excellent with many choices

the staff, the facial treatment, the spa area, highlight is the fresh breakfast

gym and spa were shut

also it was nice to have the small spa area downstairs

i thought the spa/pool area could have been free for guests

no proper room service -- nothing, not even sandwiches, to be had between 4 and 8 pm

not recommended for families with young kids

biggest problem - wifi was very spotty throughout the hotel

the room was spacious and clean with good wifi

no wifi in most parts of the room

wifi shows we are connected but we are unable to send photos or upload to social media from any

definitely not children friendly - i don't understand why they suggest for families with kids to stay in a simple

hanging space limited, no shower screen for spa bath, that's it really.

the wifi connection was always good

location , staff and breakfast

wifi hardly worked at all in our room.

rooms are off entrance courtyard so when people congregate in that area (there is a bar separate from the hotel

the ladies in the breakfast room were equally as nice and very friendly

the breakfast was delicious and the location was perfect for walking to the alhambra

but the restaurant and bar were not open

the spa bath was a treat to relax in at the end of the day

the jacuzzi/spa bath was amazing

loved the large bathroom with spa bath.

recommended if you don t care about a good wifi connection in your

no wifi which is disturbing

the downstairs bar and event room is beautiful

given to kids upon check-in

very generous room size for two adults and a pull out bed for two kids 5 and 7

the pool was a plus to escape the heat and relax a bit (when kids weren't in it)

no brainer choice if you have kids

pool got taken over by a family with several screaming kids so one day that i really wanted to chill and relax

our kids enjoyed a lot for staying in an old style palace and having a doublex room

spiral staircase upstairs room for kids

hotel is clearly not accessible to people with disabilities or kids in pushchairs

when rowdy kids camped under our window the cigarette smoke permeated the room.

a wall with our bedroom so we could hear everything in that bathroom, from toilet flushes to kids wailing

the hotel also sets itself apart with an on-site cafe, restaurant, breakfast buffet room, gym, and library

good to have a safe and also had some laundry done

loved the patio, terrace, food options, helpfulness of staff, location & laundry service.

the roof bar has great views of the center

slightly underwhelming gym - but all in all that s a very minor comment.