Booking Options
Kid Friendly, On-Site Childcare
comfortable bed, clean room, room service. gym and sauna.
was not able to order room service on the website from the qr code
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was not exceptional as advertised and to slow that everyone should have at least 45 mins
pet friendly, wonderful staff and great views.
a pet friendly hotel of this quality/value is unusual, and they were very welcoming to me and my dog
the hotel didn t even open the bar as there was little point without many guests
the lobby was beautiful and had a nice bar in it
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
wifi slow down often
gym equipped friendly staff clean
bed, tv size, gym.
there is no frigobar into the room, there is no toilette into or close to the gym.
rooms too little. i expected more space. mini bar will be nice
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
room service fee won t be added in the booking totals price until check out.
samuel and his room service colleagues were extremely kind
when we got there, no wifi and no tv we were disappointed because they didn't say anything
new facilities, comfortable rooms, good gym snd beautiful swimming pool, very friendly and attentive staff
amazing view from the room, pool, and gym. the room was extremely clean and staff was great.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
we only had breakfast at the hotel which was good but the coffee not so good
the breakfast is good. and the restaurant food is very good too. very good mexican food
breakfast was great ud83dudc4d
the location, the staff, the room and the breakfast
although a small bar of soap was provided in the bathroom, i could not find any shampoo
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
as i am traveling with my kids, i cook for them as they have facilities to cook
receptionist was very nice, very helpful.( forgot to ask her name) free laundry.
for normal room you should share the kitchenette
- very poor gym with broken machines, hence
room is spacious and clean, hot water works, air-conditioning was nice, bed was comfortable, the kitchenette
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
amazing room, very clean! very happy with the location! big plus for a free wifi in the room.
gym room is on construction
expensive for what it really was and very poor room service menu
gym is tiny, breakfast not included, relatively few facilities for 4*hotel.
also on the website it stated that the hotel had spa facilities however there was no sauna
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
i appreciated the laundry service i had twice
easy check in with access code, property is in a beautiful area of polanco really safe and pet friendly
place, well-equipped kitchen
nothing really. we were very happy. the complementary breakfast could be a little better.
hairs left in all bathrooms and kitchen. terrible!
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
also there was a family with kids staying on the
i wished it was cleaner, but maybe i became more conscious of it since i went with kids
staff was friendly and helpful. everyone was amazing. room was great for traveling with kids.
spa and swimming pool are always open and we enjoyed the gym
spa and swimming pool are always open and we enjoyed the gym
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
weren't the highlight - ours was also a bit cold and amenities were scarce for the price, our kids' room lacked
it could be noisy if other guests are with young kids
beautiful hotel, perfect location, amazing staff, outstanding breakfast
very expensive laundry service
another thing that works very well: the wifi is great, simply put, no login screens, fast enough for my daughter
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
wifi, drinks, breakfast it has become one of my favorites hotels
wifi was functional but not high bandwidth enough for work and video calls.
a la carte breakfast that is gourmet: fresh squeezed juices, fresh fruit
the breakfast is amazing - lots of choice and very tasty and high quality
and funky design elements, the stately oversized room and shower, the amazing chef-prepared breakfast, and most
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
with little kids, towels go quickly and we had an accumulation of dirty/wet towels
the complimentary breakfast had a great variety of items
noted above, a small bar would be nice, although there is complimentary mezcal offered every evening
very high quality breakfast, just was very limited in its options
also a nice gym
Booking Options
Swimming Pool, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful
breakfast was average with very cold area with all of the heaters in the breakfast place not
really- the pool is a bit small and no longe chairs were on the roof but the set up and bar looked wonderful
location in polanco - lots of (expensive/trendy) restaurants, bars and gym/yoga studios around
are very comfortable, the staff is amazing, specially the breakfast team
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
walk - the rooms were incredible stylish and luxurious - silent and comfortable beyond belief the breakfast was
whether it was at breakfast, lunch, dinner or after hours the staff was very attentive and professional
design, the rooms , the location, the staff, the coziness, the breakfast and the attention to
very good gym
breakfast was great, location was very good in the diplomatic area.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the staff was awesome, the breakfast was first rate, and the other guests were enjoyable
only complaint about breakfast is that the coffee is not a gourmet one
fee for included breakfast, room service wakes you at 09:00 on departure day (despite check-out at
gym and no english tv channels
wifi big suite location conference room
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
attention was amazing, included breakfast was filling, i will be coming here again
kitchen took long
Booking Options
Free Breakfast Buffet, Kid Friendly, On-Site Childcare
sub par breakfast
the breakfast was also not as good or plentiful as it usually is in mexico (eggs were extra and there
breakfast included is really simple
you will have the breakfast in your room
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
facility like spa, pool doesn't allowed for kids
stuff wasn t honest, i arrived very late at night with my 3 kids, did a reservation for 2 simple rooms just
kids are not allowed to use the hot tub and there is no
swimmming pool and no real outside space
room service took more minutes than we expect, but nothing was wrong
Booking Options
Swimming Pool, Kid Friendly, On-Site Childcare, Avaialable Crib
and the pool area on the seventh floor were spectacular and were perfect for a spring break with kids in cdmx
gym is pretty dated but has a range of equipment
i could not use the spa services and the gym was smaller than thought for large hotel
and the pool area on the seventh floor were spectacular and were perfect for a spring break with kids in cdmx
gym, pool were excellent
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
don t like how the hotel advertise free shuttle so prior to my arrival they re like oh no we don t pick
gym didn't have towels ,cups for water
the gym was a nice surprise and an even better surprise was the hotel van
is near to pheriferic, the noise of the road is high, bad for light sleepers breakfast, even if is free, the
the smell from the gym. they use a strong, cherry smelling cleaner.
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
kids breakfast not included in the price (but adults breakfast was) they only provide one, 1lt
this hotel is beautiful: staff, restaurants, location, cleanliness, spa zone and massage
nice staff perfect location, great restaurants such as the pied de cochon, it s just missing a pool
the hotel had an incredible gym, perhaps the best i have experienced, and was in a lovely area with a grouping
really should have a pool. disappointed that it doesn t
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
room felt small, with two kids.
well kept great service excellent food services; breakfast is outstanding with much to
the wifi died two nights in a row, but they were quick to rectify the situation.
evening there was a private party which was in one of the event rooms above the lobby bar
excellent gym, great location!
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the breakfast wasn t that great
the rooms are well taken care and it includes breakfast.
clean , breakfast was really good , comfy beds , clean towels, clean restrooms, easy to use safe
room was clean, good breakfast and gym is good for cardio
breakfast was more than i expect the clean did very good
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
wished to find cleaning supplies in the kitchen, like paper towels, napkins, dish soap, etc
no basic cleaning set for kitchen, like dishwasher liquid or kitchen sponge
the rooftop terrace and gym are excellent
gym equipment is old and should be upgraded
the gym machines aren t well maintained and don t have disinfecting wipes to wipe down the machines
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
we had all the facilities, hot water in the shower, parking lot, security, good location
the tv only had 1 chanel working,there is not laundry
its location is perfect and includes parking
wifi is free and good quality
safe close to police station and restorante bares and transportation and has parking.
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
stayed with kids at this hotel and it was perfect
see that the coffee in the room is included as an amenity too and the use of the wet area of the spa is free of
food, the restaurant, the room service from the restaurant
when i was asking the personnel ( like concierge) to do something (bookings, laundry, etc) , i had to ask 2-3
the only thing that could be improved is the room service food
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was good
a continental breakfast was cancelled and replaced by an awful room service breakfast
having to pay for a hot breakfast as the continental breakfast finished at 9am.
breakfast was very delicious
breakfast was simple and filling
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
basic amenities like toilet paper, towels, soap, wifi were not there when we arrived
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
breakfast is to spensive for kids
i was missing more kids menu options in the restaurants.
some of staff looked a bit angry according to kids
my kids loved the pool which is always extremely warm no matter the outside temperature
lovely pool(great with kids) big comfy rooms
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, On-Site Childcare
staff was super helpful, even helped us going to the drugstore for some medicines for our kids
in was very slow, they made us wait a lot of time and it was 10:30pm and with 2 kids, with 3 people at front
no room service the day of my visit
clean environment. english speaking staff. comes with own restaurant and breakfast.
oss) room service was deplorable, first night we asked for refreshments they arrived 45 minutes later
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
park (although the entrance is 10 minutes away you could consider it if you are traveling with kids like me and
the coffee was better in the restaurant than the one for room service
in addition, they did not provide the continental breakfast as confirmed by the general manager because the
the restaurant was not opened much but room service was great
no gym, no spa, no pool, not great for the price compared with others.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
a choice for breakfast, location is wonderful especially for families with kids
breakfast was basic and adequate if one is not too fussy, otherwise you can have it in nearby
sometimes, the wifi doesn't work so well (slows down), although it is not completely unusable
the hotel nearly lost my clothes when i sent them for laundry
gym facility is in desperate need of updating (especially the stationary bike)
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
in addition, people with unruly kids the 2nd night was very unpleasant
view, great late night hotel service, room service was amazing
location and area - the small and clean gym - edgar, the concierge, was amazing when i needed help getting my
very clean - great service - honest staff - delicious breakfast buffet - amazing views of chapultepec park and
wifi was slow
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was tasty and fresh. location is ideal, being within the mall premises was excellent.
lack of laundry and washing machine
room service food was horrendous, they brought the wrong drink originally and then the guy who
gym is very small and i had to pay for the parkins service
breakfast was fine. good coffee room rates are very fair. i use the hotel frecuently
Booking Options
Free Internet, Kid Friendly, On-Site Childcare
the room service was very slow
room service bad
room service need to be cancelled in cash :(
snack bar area was limited
advertise a gym, but they don t have one
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
we appreciated the space adn the ability to have our kids in a separate room
very spacious room - really nice & helpful staff despite the language barrier - safe location - lots of amenities
the gym is very very small and uninviting
wonderful breakfast
we appreciated the space adn the ability to have our kids in a separate room
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
wifi signals very weak;
good location in santa fe, cdmx. rooms are clean, wifi is ok. hot shower
beautiful and comfortable hotel with breakfast included.
for the price i would have expected a better breakfast and i only had 1 channel on the tv
the breakfast was excellent
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
for start my working day, but i had salmon with asparagus, and chocolate cake for dessert for room service, but
wifi is unusable
wifi was very slow and sometimes not usable
it would be great to have a mirror in the gym
lady from the room service team was very kind