room was nice, clean, bed comfortable & the best part of 3rd floor was not loud with kids

where very clean all good things to say took my daughter here for her birthday nice game room for kids about 6

the pool was clean and my kids had a great time

was right next to downtown and the pool was awesome because it allowed you to swim up to 5 feet and there was

staff offered to give me quarters at the front desk for my laundry

this should be updated on this listing-- the kids were disappointed

pool and hot tub looked nice but we didn't use

could do better with plowing parking lot

pool is under renovation, and apparently has been for a long time

location, pool hot tub, and exercise room. bed was comfortable too.

of hockey kids, no adult supervision

we had 2 adults and 3 kids but we made it work

the wifi was slow.

food bar for breakfast.

free parking complimentary coffee

it was ok decent upgrade in room newer bed nice size kitchen

normally would just open a window but being on the first floor you can easily be seen from the parking lot (no

parking lot had people hanging around that weren t staying at hotel.

there were another guests smoking other than tobacco on the parking lot

needs better, brighter lighting in parking lot at rear of hotel

there s a section just for kids and one for adults, not to mention the hot tub

pool area was super fun with amenities for kids

nice location, convenient. clean facility. good food. great staff. pool was fun for the kids.

great family atmosphere, staff was helpful, and the pool was great for the kids and adults.

my grandchildren enjoyed the kids pool

booked a one bedroom suite for my fiancee, my 3 kids, and myself

i closeness to family n friends it had what i wanted in there for the kids

i had kids with me from out of town too

it s like pretty much a rehab/ re-entry program for parolees and convicts i suggest not taking kids it s

that the kids couldn't go swimming

pillows were not supportive and the pullout bed was extremely uncomfortable even for the kids

called to request a room away from the elevator and asked about the indoor pool since i had kids with me

the pool was not clean.

was no pool and the description stated it was not available in 2015

the room was very nice. loved having separate bedrooms a kitchen and living room!

the kids really enjoyed them too

book this hotel because there was a pool available and when you travel with kids do you want some thing for them

my kids loved it

fumes from the chemicals hurt kids eyes and unable to swim

the kids had fun in the pool while my husband and i enjoyed the hot

large room, good location, great wifi and price is good.

good breakfast, plenty of parking spots, clean dining area good value.

my wifi didn't work

no hot breakfast only few bagels juice was empty etc

hotel was great and the breakfast was well seasoned and good

kids everywhere, noisy at

indoor pool for the kids

the kids love the pool area, too

high class, we got it for the pool but we didn t even get to swim (not the hotels fault, the kids were too

to stay on the 5th floor this time and, with kids, that can seem so far away from the door

reason for the leisure was to take the kids swimming every day

everything and my kids enjoyed the

my kids were upset

that the pool was closed and that s the reason i brought my kids was so they can swim

i understand pet friendly but guest should be required to use a separate parts of the facility

kids love the breakfast and the pool

the kids in my party was very disappointing about the pool

kids loved the pool

there were a lot of high school kids there for a tournament so the breakfast line was big, but it moved quickly

my kids enjoyed the pool- extended hours, love that

overcrowding of (undersupervised) kids in the small pool area.

we mainly went to take the kids swimming

pet fee was more than the room

the free breakfast is great with lots of options, and the evening socials on mon-wed are great

no gym, no breakfast, and no pool due to covid-19, but some how the room prices stay the same

to be between 7-10, we went down at 9:15 on a sunday and to our as surprise no breakfast, my kids left the hotel

) the breakfast was simple nice enough for a work trip or quick start off for kids but pass that you need to

shady place keep your kids away

or quick start off for kids but pass that you need to leave but conveniently a walk across the parking lot was

to be between 7-10, we went down at 9:15 on a sunday and to our as surprise no breakfast, my kids left the hotel

big enough for me to bring my 4 grandkids

this worked out well in the end because kids eat free, so we had enough credit, but wasn t clear when i booked

loved everything from our room to the restaurant food was really good too and kids eat free if your staying so

the pool & hot tub were a great addition for the kids

pool area was clean

fine for adults, but other than the pool, not very kids friendly

the bed and pillows were comfy and the kids had a blast in the pool and whirlpool.

second floor room and the high fee for pet.

mention of a $100 nonrefundable pet fee

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

good breakfast, great room with comfy beds, kids enjoyed the pool. we had a wonderful stay.

kids next door screaming and yelling and banging on the walls

pool is outside only but clean and nice

the pool should have been heated outside. too cold to go in.

everything was great - the common area, the room, gym, pool, etc. excellent!!

of the front desk talking to us and accusing the kids as to much noise they called the police when there was a

of kids running around

occasionally kids running in the halls

i could hear someone getting sick in the room next store and kids in the hallway

the kids liked the pool

pool area clean and fun for kids

party next door to my kids room. walls were apparently thin & their talking kept them awake.

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

so i could rest as there was a big high school group checking in and i needed sleep without noisy kids so they

we ordered pizza from outside for the kids but had no paperplates or eating utensils

it was so bad that my kids wanted to leave

to many unattended kids in pool

better kids brkfst

arrival friday night at 7pm, the hotel was packed with kids/parents for a soccer tournament

the kids were having fun loudly in the hallway after 10:30 pm

a lot of kids driving their cars up and down in the parking garage.

called in advance to make sure there would be no problem with the pet and then they spring really resistive

room was pretty small and no room service

the gym was really good and the parking was very convenient

love that it has free parking with the attached garage

did have a working pool which my kids enjoyed

we took our kids (indoor) swimming and it started to rain outside, then the rain starts pouring inside also,

one of the guy did not even want to give water to the kids

kids were in awe

parking seems more on the side of the hotel versus in front of the front doors

my kids told me that someone said room service and opened the door

no warm cookies. extremely busy with kids running the halls (we all did it as kids).

when allowing customers to book for some big school event they should find a way to keep the kids away from

kids loved the pool.

1130pm someone in our hall kept letting door slam at least 7 times and this morning at 730am kids running and

arriving at 3am with 3 kids the staff went above to help us get settled as fast as possible

the room was pretty spacious for 3 adults and 2 kids. the pull out couch was a lifesaver.

so i picked this place primarily bec of the pool so my kids can swim

great place to stay kids and all of us had a great stay

no free breakfast maybe kids should be able to eat free something

thankfully no kids running up and down the halls

some kind of breakfast could have been provided. also, the towels were not very high quality.

breakfast is strictly continental but there is a good cafe a stones throw away if you wanted

pretty good breakfast - standard fare. room comfortable and price reasonable.

breakfast can include more items.

kids liked it and i was pretty impressed

the room was clean the beds was great. the kids love the food.

poor cable lineup, barely any sports, movie or kids channels

we have kids and grandkids in elgin and this is the perfect location for us to stay

the room was clean the beds was great. the kids love the food.

kids running yelling and jumping on the floor above my head all night even after i called and

we asked for conjoining rooms said they would ended up our kids were down the hall were lied too

room nice comfortable bed friendly staff pet friendly

pet room carpet wreaked from urine smell. should not have carpet in a pet room.

having a kitchen, closet to store suite cases.

slamming doors and allowing young kids to run around like a playground while the parents did nothing

in the pool there were screaming kids taking swim lessons. it was weird.

pool was great for the kids with a great breakfast selection

wifi was not working and we had also asked for a late check out and was declined unless we signed

did not like that i was not made aware of a very expensive pet fee when booking and was sprung the fee when we

after the kids went to bed the drunk parents took the

was excellent and my kids really enjoyed the swimming pool

was very polite and kind everyone greeted me i remember one of my kids even asked me do they know you

it was a great room but the pool was amazing, kids had a great time

com had sent us it was late and i had kids that was in sleepy and ready to go to

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

my kids always enjoy the pool, this is the reason we come here.

went with friends and children and hoped to have joining rooms with the kids

then security comes at midnight, saying the received compliants about kids, but it was the large families across

had a problem with the security coming to my door messing my with my kids i was pretty upset she told me it was

nice and small, liked all of the breakfast options for picky kids :)

the pool had kids spitting and coughing couldn t get in cause covid-19

asked to take out trash and stuff outside the room which was very inconvenient especially with kids

wasn't a lot of parking anyone coming back late struggled to find a parking spot

nice breakfast and bar area

many kids in the pool at all times

kids had a blast had a great time very comfortable the breakfast was awesome will be staying there

breakfast selection kids loved the pool and there was always towels available and you needed a key to get in

there was no microwave in the room.. kids running up and down the halls.

went to the hotel just to take the kids to the pool

the pool was small and ice cold. my kids were freezing.

it was the one night away from kids that we could sleep in

the bar was closed during my stay

the pool area had a super chlorine smell

was taking forever to come up and down, room carpet smells bad, didn t get room service next day

my kids can t even use their ipads

then restatred by 630 am, plus the screaming, normal laughing and carring on no problem but these kids just

when we arrived we found out we had a king bed for 2 adults and 3 kids

was down so kids could not swim, could not get the tv channels to work went to desk day shift said he would

this hotel for the pool for the kids

it was spring break, so too many kids in the pool, etc. lol.

pool is a little small, but kids clear out late at night for an adults only quiet time experience

little happy hour, nice pool for the kids

the kids were able to swim most of the time

place to stay with kids the pool and jacuzzi is nice and clean kids can be in there till 11 pm then adult swim

the continental breakfast was amazing, the kids love it

they need to have breakfast items that are gear toward kids not for older people

each room had a bathroom and full kitchen, great for travel with kids

front office staff was great!! pool was small but kids still loved it!

i also didn t like kids

in pool was little cool for the kids

the pool area needs work too, my kids were swimming and i

the halls smelled like weed, and you could hear kids running up and down the halls.

there was plenty of parking in a well-lit parking lot

offer free offsite gym pass for guests who prefer gyms with variations of fitness equipment

during my stay a room full of kids down the hall were going in and out slamming doors and yelling down the

very frustrated since we have little kids who wanted to swim

price for hotel room with full kitchen, pool, gym, and breakfast

very clean, beds comfortable, great breakfast

the pool to cold

highly recommend, kids loved making waffles and fitness center is good

our 2 kids loved the fact that we were treated special with a bottle of water

so , listen what happened, they put near my room the huge black family with 20 kids, who were acting absolutely

there were multiple groups of traveling kids soccer teams that monopolized the open seating rea where parents

pool was warm and my kids kept wanting to go

especially since i recently took my kids to disney, paid well over $3000

free breakfast, convenience to woodfield mall

in wrong room,room service provided by me, set garbage in hall, walk down to lobby for towels,tiolet paper cups

breakfast and pool

was trash all over the parking lot

while swimming one of the pool light came out of the side of the pool with exposed wires while my kids and

that is really dangerous when you have kids and could risk them putting it in their mouth

breakfast wasn't free and cost $15 person, even kids.

had like 4 younger kids playing hide and seek till 11:30

loud kids running down the hallway after 9pm

room were quiet without kids running around at night

it was a great stay kids loved the pool and the breakfast was great also :)

the facility my kids loved the pool area very nice a clean the breakfast buffet was really good loved that you

could've been cleaner, and thin walls (there was a soccer tournament that weekend and some of the kids were very

hotels fault but alot of kids during this stay, and we couldn't really enjoy the pool or hot tub

loud kids running the halls

the kids like the buffet style better

the pool too small, she appear bigger on the pictures. no water games flr kids

there is generous parking in front

in the morning (i am not a morning person) you might want to note they did not appear to offer room service or