only issue was that in the morning on the weekend was no breakfast meat like bacon and the kids were mad the

had dents an the over head light was crack an pulled all the way out just wasn t happy my kids an i cleaned

they went above and beyond to be kind to me and my family, especially the kids, and were quick to respond to

the rooms were newly renovated and the pool was nice and

i needed a pet friendly hotel because i have a dog

the pool was way to small. 3 people at most.

early check in request was accommodated,

we enjoyed the gym and pool

nice indoor pool and very nice and accommodating personnel

pool smaller than expected

very friendly and accommodating; breakfast buffet had sufficient options; pool availability for kids was

this is why i did not see it when i checked the rooms to make sure the kids had grabbed everything i immediately

my kids loved to have basketball court

clean, warm and friendly staff! breakfast was yummy!! my kids enjoyed the pool!

not exactly a place that you want to bring your kids

pool was closed while we were there, that was a bummer for the kids

was some young kids having a party in one of the rooms but i will say that the staff resolved the

one night was very noisy with kids in het hallways

then charged it twenty dollars anyway then the toilet constantly ran the supplies were none the kids next door

kids running up and down hall; this went on for hours

there was no lifeguard at the top of the slides, kids going down multiple at a time, crashing into each other

the gym was great

pleanty of parking where you can even find an electric charging station for the car

we re dirty , the plugs in the room were broken , the wifi wasn t good, no breakfast included even though

didn't work, ac didn't work, scary people hanging out in the parking lot, lights and electrical outlets not

we had 2 adults and 2 kids

the heated pool was great for the kids to help burn off energy

accommodation was fine, very clean. staff was very friendly. kids enjoyed the pool.

was no coffee cups for coffee maker, bar was closed, elevators smelled of smoke and worst of al our shower leaked

- pool is more of a kiddie splash pool , not meant for swimming - paid breakfast

the pool was clean and perfect for the kids to play in

pool needed to be vacuumed, but the kids didn't care and had a great time

woke up kids many times

the hot tub didn't have an age limit and there were kids playing in it when i just wanted to relax none of the

sound like kids being obnoxious and furniture

the breakfast was good, there were pancakes and my kids loved it

what i liked the most was the room super clean, organized and the pool my kids loved it

kids loved the pool

the pool was the best part because our kids had a wonderful time, and the staff was very friendly and attentive

in without speaking to us and interrupting the call, which was weird, especially as we were with kids, wet from

important details when traveling with kids

staff were exceptional, we were given a room on a higher floor so the kids could have a good view

bc for us it wasnt a huge deal we couldn't use it for one night without our kids, but if we were staying longer

for adult breakfast and $12 for kids was a little crazy so we skipped that and got delicious bagels nearby

clean, friendly, nice pool and hot tub for the kids, mall for older kids and bar for adults!

hotel is very nice, just not suitable for young kids

i know we were in a room on the floor with the pool, but the kids using the pool were very noisy around the

the pool is a great size for my kids to go swimming

for parking in there own garage, also there was some sort of conference with kids so the place was packed, i

gym was nice and clean. pool good for kids.

the kids loved the pool and i enjoyed the shower and the breakfast!

kids loved the pool

were sparking clean, staff super friendly and kids loved the pool

i know its summer but it wasnt outside and the air on and the pool so cool i was freezing but the kids didnt

travelled with kids so having an extra seat would have been nice

my wife paused, my kids slowly laughed and asked,

it was nice having a full size table for meals and kids homework, too

all the cars zooming in and out of the parking area made us nervous about our cars potentially getting hit

didn't notice til the day we left but there's a burner in the kitchen cabinets if you wanted to cook something

parking from the restaurant on the weekends kind of had people parking close to my car, it also

i luckily brought my own for the kids

there is no cleaning service in room.having kids in room and not cleaned during stay was tough

a good place to stay especially during the beginning of university when parents sending their kids to move in

loved the pool. my kids enjoyed swimming in this pool specifically. it s clean and comfortable

modern, immaculate, lovely room, swimming pool, amazing breakfast buffet

the pool area was great the kids had fun swimming and i was able to relax

were thin; could hear dogs and kids nearby

from the bar area instead of serving paying guests and customers alike i get it they re kids bur the adults

my kids enjoyed the poor

restaurant staff were great. my kids loved the pool

my husband and i went for a couple getaway and kids banging on the door from the next room and adults yelling

lacked ammenities, a little noisy great for college kids.

have to walk outside to get to the pool, which is kind of strange, but not a huge 'deal

employee at breakfast needs to be promoted she was wonderful, very helpful, polite and professional

access to pool and workout with a bbq restaurant within walking distance

we had two adults and three kids and it was just right

had little kids but we re given a room that was shower only (no tub)

comfortable bed with excellent pillows and a hot shower a great value for a night without kids

trader joes and target across the street for provisions for college kids

pool is not heated and had to ask for towels every time the kids used it

kids enjoyed the fitness room

(front desk did offer to switch rooms in which i declined since my kids already sat on the beds and disheveled

kids running in the hall at night

the kids loved the heated pool/hot tub

- the kids swam in the pool and we enjoyed the hot tub

pool could use updates (rusty rails, etc) hot tub very hot, pool was too cold

shower water was cold, and the tub kept filling up with water, the pool was really cold took a while for us to

instead the lounge bar lacked atmosphere

pool too small to warrant the name pool.

good gym facilities and good location for visiting amherst and umass campus

hard to connect to wifi

the parking was a bit difficult. no room service.

no in room coffee or room service

also disappointed that the spa and library were closed due to covid

also the gym is too tiny

kids in a separate (attached) room on the pull out couch with their own tv

i wish they had a taller toilet seat. when my little kids say it's low.

my kids were

good variety of breakfast, kids and adults were satisfied

falling asleep one night because of the neighbors and another morning i was awaken by loud kids

lovely, comfortable, spacious! delicious breakfast!

the staff were very friendly, the room was comfortable and the breakfast was excellent.

easy parking, good food across the street, tasty breakfast, super clean and nicely appointed

and the kitchen staff was charming

wonderful room, comfortable bed, amazing breakfast, reasonably priced, great staff

wish there was a less deeper end of pool for kids

the kids woke up too early. lol

pool was cold but the kids didn't mind.

we had an issue with extremely loud kids across the hall and the front desk clerk took care of it immediately

everything at your fingertips! comfortable, yummy breakfast, kids loved the pool.

all of the staff was extra friendly, also friendly w the kids

wish pool was open kids really want to swim when we come.

pool was perfect for the kids

the noise in the hallways kids running back and forth

i truly enjoyed and even took pictures for my kids

to move us to another room and that would have been great but we already had laid down the kids

nice big room lots of space for the kids

did not offer breakfast even though the website says it does, pool didn't have water in it (kids were bummed),

in only one room, so the kids slept in a cold room and the other room temperature was little hot but ok

down side was that our shuttle bus driver to the airport was not very friendly and a little cranky

and pushing me away when i m with my two kids

- this was the first and last time i use them - i hope you didn't charge me - luckily for my kids and i there

kids were very upset and discouraged

safety concern for kids

within a 5 minute walking distance along with sparetime bowling, lounge, and arcade for the kids

the kids were very disappointed to learn there wasn t a pool

noisy banging scared my kids

happened to be a youth convention with 150 adolescents, and i was given a room on a floor without kids

the pool was empty for the kids and east access to several things

the room service menu was weak

too small for to many kids and adults cant enjoy the time there beds where really stained around all the edges

and the pool was nice but there was too much chlorine, my kids eyes were burning bad

breakfast and the pool for the kids

pool had so many people in it and they were very rude splashing us and we had little kids with us

but too many kids

very thin walls i could hear everything..souded like the kids were in my room

damn kids were loud and wasteful at breakfast

the whole purpose of staying overnight was so that the kids could use the pool

excellent customer service as well as a delicious breakfast buffet

was no parking so i had to park in a lot away from the building

i had 3 people with me including kids so we used a lot of things

room was spacious for the kids to run around.

let the hotel know that we had 6 kids and at 8pm we were being told by the downstairs people to be quiet

how they have free breakfast and coffee out for you all night the employee is so sweet and they talk to you like

we paid for a room with a fireplace, did not receive a room with a fireplace.

though we were a family of four (two adults and two kids), there was only enough toiletries and towels for two

it seems silly, but when you have kids this can be a deal breaker

we had to order pizza from across the street and have our kids eat in the lobby while they wouldn t seat us

chlorine/ph in pool was very high and burned the kids eyes.

couldn't sleep until 2am since there was a lot of noise because some kids were running around the

not at all. the breakfast was even fantastic and had many options for the kids and i!

everything was clean and comfortable.. kids loved the pool

kids running up and down halls causing noise at night

in the hallways talking loud at like midnight yelling, laughing having their doors open for their kids to be

in like the clean rooms, pool kids loved.