pool was small and crowed

were room service carts with dirty plates left in the hallway for most of the day

small gym, small pool.

the bar was full of people at 11:30am and they were loud it took 10 min for someone to seat us and the

had one continental breakfast by room service

the pool needed attention

the pool was amazing! the bar food was great

nice lounge/bar and the pool area is very nice although there were only six sunbeds good car

pool area is small, but we made the most of it

my kids loved the pool

lounge, pool and bar area

one of the few that offer room service right now so that was a big plus for us

all the employees are friendly and helpful, there's a pool outside, a bar with nice food and great variety of drinks, there is also a pool table you can

large bedroom, with a lounge area and a kids area, nicely decorated.

decor, close to downtown restaurants, pool.

location for universal studios, room was clean and comfortable, we overlooked the back facing the pool, a little bit of noise from the road but not enough to be an issue

also i tried to wash and dry my clothes at the on site laundry room

breakfast was great, it was clean, free shuttle to universal & free parking

room was very confortable, breakfast was good and the location was just what we needed.

good breakfast before hitting the park

some of the ev chargers where not working when arrived but luckily they repaired them.

garage has free ev chargers too

indoor pool, larger gym facilities, more food options

the bar tender was awesome!

unfortunately we did not have the opportunity to experience room service or what seemed to be an excellent restaurant which was always busy downstairs

the continental breakfast was pretty good and they had a nice variety of items

room space, available parking and breakfast. having a kitchen is great with kids.

the hot breakfast was excellent.

respectful and friendly personnel, clean room, pool side, good laundry mat, even gave us a complimentary detergent

the room was very comfortable, and the facilities were spacious and modern – including the gym, laundry area, and outdoor terrace

fab theming. opera singers were incredible. pool and pool bar were fab

lovely pool for the kids

not always easy to figure out how to navigate between buildings to check in area or pool

the boat to universal, lovely setting, great pool for the kids

the location, the express pass option, the boat to universal, the pool everything

wifi was $10/day

you can order room service in to go containers

i did like that it was separated from the pool area which i think greatly reduced the amount of kids in and out of it, making it more enjoyable for adults trying to relax and have conversation

the gym needs more mirrors. having to share with other guests is a nuisance

very nice and big and room service excellent, specially the cleaning

our room was spacious with fabulous views of the pool

loved our pool view, room 6050

the room and room service was incredible.

complimentary shuttle to vocano bay

laundry machines were out of quarters which was a pain but if thats my worst complaint then i think

more conducive for families with smaller kids

gym facility, pool area, close proximity to universal studios and bus service.

sewer smell near pool the whole stay

breakfast. helpful team. location. room service / bar menu was excellent choice and value

bar area was nicer than most hyatt house hotels i e stayed at

hotel to the parks was surprisingly beautiful, and the free water taxi was a huge hit with our kids — such a fun and relaxing way to travel

made several requests like early check in and late check out and location of room

atmosphere, staff, localization, and amazing pool! we loved it! my kids loved as well!

hot tub/gym open later

at night our boys were in swimming in pool whilst

would have preferred a more informal walk in bar area

wifi was terrible

everything you need is there, rooms great, pool great, cafe great, bar great, staff great

the hotel has laundry machines that you can use against a small fee which work fine

the room service was wonderful! the staff were friendly and knowledgeable.

great poolside bar where they don’t skimp on the pour

small laundry room for such a large hotel and change machine was not working

the laundry room in every block is amazing

love the theming and the friendly ness of the staff the hotel lay out is perfect, the gym is accessible to everyone and the pool facilities are amazing

all the amenities, kids loved the pool area and lazy river

the pool was average with no water slide for the kids

the view was awesome, pool, live dj, food, and location was amazing.

there are kids walking towards the bus and water taxi, which could smell this awful awful smell

presented rooms we had a deluxe room with panoramic views of volcano bay good food courts great pool and hotel gets you straight in to volcano bay just a walk through hotel pool early admission

gym didn't open until 5am

small pool. kitchen area not opened.

friendly and courteous staff, and delicious breakfast

to universal and we wanted everyone to enjoy the stay and be comfortable, and the complimentary breakfast was another bonus

the best hotel breakfast i’ve ever had

amazing breakfast! super clean!

they had a happy hour at the pool bar and were walking distance to 7/11 and some restaurants

small gym room, stuff not very helpful

gym so small

parking wasn’t that great but it’s because of the mini golf next door

room was comfortable and spacious. marcos at the pool bar is an excellent host as well.

nice pool and perks to access the parks early. handy the car park had a free ev charger

laundry facilities on site

free transportation to universal, mini kitchen.

kids loved the pool and the poolside bar was great as well

had young kids and when we were at the pool area there were a lot of adults drinking in the pool

parking in garage with shade including ev charge (which we unfortunately could not use as there was no tesla adapter for our rental from

parking is large and well organized, with the added bonus of several free ev

coffee machine, guest laundry, ironing board in room

would need to go to gym in block one yo freshen up before

kids splash pad wasn't as nice.

location - good breakfast - great gym area - proper clean equipment

hot breakfast in the morning was excellent

location and sized gym

i have no complaints. i think it was one if the better breakfast buffets we have had at a hotel.

nice selection for breakfast as well

they also advertise having an ev charger but it was not working the whole time we were there and the employees had no idea of

pool was heated which was relaxing after a day at universal

good amenities (gym, convenience store inside, ticket sales, fridge, microwave) only thing that knocked it down a

they do not have any info on where the ice machines are located (not on every floor) or the gym

brilliant location - comfiest beds ever - cheap laundry - big room - clean - good pool - good value for

that they had free parking and an ev charger, very convenient!

they also have an ev charging station which is a nice perk

breakfast was hot and fresh with lots to choose from

laundry & gym located on the premises

lots of faculties, including; a gym, pool, restaurant, and even a basketball court

property the insulation isn’t super great and it is right next to the train tracks and a loud bar with music

dirty wet wash rag in tub, no bar soap and stained pillowcases required changing

noisy (based on location outside bar with live band playing until midnight)

a great wine bar across the street

the hotel does not have a restaurant or bar but as it is situated right in the centre and surrounded by restaurants and cafes that is not a