very welcoming staff, great atmosphere - we totally loved the spa pool

we received calls about room service that was not ordered by us

decor, hospitality, pool, rooms, breakfast

gym was being remodeled but the hikes around the property made up fir that.

location is good. gym and pools are good.

the rooftop bar and restaurant was only available to guests which means you don t have to leave if you

the rooftop bar is worth every penny

location, amazing kind staff, cute rooms and the best roof top bar with music of all kinds

rooftop bar was amazing

you have to try breakfast room service on your patio overlooking the ocean - breathtaking

did like that the mini bar in the room was so full couldn t be our own drinks in there

found the pricing a little high as there weren t available amenities such as a gym

was perfect, views were unmatched, staff were amazing, bed was comfy, food in restaurant and room service was delicious

the gym was across a huge highway, the restaurant and bar seemed like an after thought and not

the bar and restaurant downstairs is great with a terrace overlooking the water and all the staff, from

was a little bit hard to open / close the restroom door restaurant and bar are not always

heated pool

there's nothing i didn't like. only suggestion have room service go later than 11pm.

room service sometimes a little poor.

we were able to see the golf course slightly instead

clean room, refreshing pool, and delicious breakfast.

nice quiet and clean property. nice pool area too. our room had a kitchenette which was great.

breakfast was minimal

kitchen perfect for a two week stay

good breakfast staff very friendly

ev charges available at good rates

great pool, bbq, ev charging

was 10-30 minutes from malibu beaches which is why we initially booked here - guess what the kids loved the pool and hotel so much we didn’t make it to malibu beaches

swimming pool and fire place

pool and outdoor seating area were a big bonus, as was the gym and bar

2 preteen boys had a fabulous time in the pool and arcade.

nice scenery, the staff was very helpful, the rooms were very clean, the food was good, the gym was very good , and the pool was nice too

they had a kids playroom and activity room i was able to reserve just for my family

ideal location for exploring local area. fantastic spa and pool. wonderful staff.

room service wasn t responsive, i literally waited for an hour for a call back and was waiting

you for waiving the pet fee - was there due to fires in area - that was really nice that you did

good location in the heart of westlake village. comfortable beds. nice bar with friendly staff.

wifi went out however support had it going in about an hour.

it was a weekend so there were kids running up & down the corridors awful

it was so hot and the kids were everywhere but how is an adult going to relax at the pool without being able to go into

they have 3 ev chargers, all busy when we arrived but we were able to charge some in the morning

breakfast option wasn't great.

bar was really nice

also, guests have us of a gym but it’s a 10min walk away

tiny room with barely enough room to walk around the bed, definitely not suitable for 2 people; gym advertised, but is not on site

the size of room, ev charging, staff friendliness

the hotel and room was clean, breakfast was good

the room and how spacious it was. the breakfast bar was amazing and the food was great!

restaurant was part of the bar and very casual

breakfast crew i've always had a good experience here

rooftop bar is a highlight. great views. will definitely stay again. everything perfect.

hated $42 for parking and very expensive wifi.

no pillows, no proper blankets, we had to take some from our double bed in the other room, so our kids could sleep like in a hotel not in a hostel

breakfast downstairs and the food was beyond great, along with the lady's that worked there my kids love it there

there is a peloton bike in the gym which is unusable due to super bad wifi coverage in there

problematic as one section is separated from the pool and the gym, the other separated from the bar and the restaurant-with quite a walk up or downhill to reach the other

the pool area and gym are excellent features

rooms are spacious and the pool area is great

nice little gym

we thought mini bar charges were reasonable and there were no hidden extras to our stay which felt very luxurious

the view during breakfast was beautiful

really nice hotel with a large room, very comfortable bed, large bathroom and even a small kitchen

breakfast was good , they have variety each day

pool access

breakfast menu was monotonous and lacked variety.

parking was easy and they even have ev chargers

there was a lovely gym i used a few times, and it was well supplied

love the free coffee and tea in morning and the gym

i had a meal at the restaurant that was outstanding, as was the room service meal that i also enjoyed

no kids menu

breakfast was quite good - much better than most buffets in equivalent spots

the bar closes too early.

hotel with comfy beds and a tasty breakfast selection

the breakfast was fine

breakfast was great

great decor. wonderful room, good morning coffee and pastries, lovely pool

the room service and cleaning staff were very helpful and nice

the amenities made things so much easier and fun, stk, room service, the gym were a plus

the evening and morning bar staff ignored us for minutes on end

friendly and prompt service, hip design, lovely pool area, walking distance to ucla.

spa was very exclusive and a premier experience

excellent dining and bar selections

grounds are so pretty, the spa was amazing and the bed was super soft and i had a wonderful sleep

we had room service on the first night, which was excellent, and breakfast in the hotel was just as good

drinks at the bar are outrageously expensive and made me resentful.

wifi not good strength in all areas of room

pool available, fitness, free wifi

there's an accessible gym although i did not go inside

it also came with a kitchen for simple cooking

parking is $45 a night. room service is expensive.

could use an upgrade in some respects - a swimming pool - upgrade of the rooms

-no pool

breakfast was so good, friendly staff, we asked for late check out and they let us stay until 1pm

pool, although it was a little chilly at the time

the room also has microwave , and they have laundry room for guest so i can wash my clothes

their fitness center is the largest gym

the bar and lounge area in the main lobby is frequented by a lot of younger hip los angeles peeps

pool it’s super cool being on the roof but it april is was far too cold even though it is said to

spacious large gym with new equipment - new and modern throughout - spacious rooms and bathroom - thoughtful staff

great gym

they upgraded us and gave us a free drink at the bar whilst we waited for the room to be ready

breakfast was wonderful and the staff thoughtfully provided a cake / pastry for our anniversary

the best service, beds, food, rooms, staff, spa, amenities, location, room entertainment, a/c, bar choices, class and elegance

room was on the 4th floor beneath the gym and we were on two mornings awakened at 5:30 am because of the slamming down of heavy free

pool was small and difficult to find a chair otherwise everything was very nice including the bar

i was told) but it should be used more often, for example they should open up an afternoon bar or a lounge area for in-house guests and outside visitors

no hay restaurante, gym o bar, porq estan renovando

only room service and long time to wait for the

or whole trip

only outdoor pool, indoor spa would of been nice