pool needed a clean

parking safe and available, manager very helpful and friendly, clean

room for 3 was also fine with nice and clean bathroom, hot water, wifi, tv with netflix also worked :) sheets

there's secure parking if that's what you need

- receptionist was ok but could be better - no information given for the swimming pool

parking inside the yard

wifi is very erratic

parking inside, a gated yard of the house

working air conditioning, clean bathroom - within walking distance to the area to the pyramids - wifi

secure parking and walking to tons of restaurants

also very nice to have a secure parking option

there were two terrazas, a kitchen with unlimited coffee/tea and drinking water, a tv room, art room, meditation

all the staff are nice and polite, 24hr check-in and fast wifi

it has parking inside the compound for two cars

lovely breakfast and good wifi

the spa bath, helpful, friendly owners.

breakfast was outstanding

accommodation, perfect service, excellent breakfast, good for price, close to pyramids-6km

y spa jade was a real delight

room was great, breakfast was more than i expected

no wifi

no safety bar on window to keep from falling out

excellent. very close to the pyramids. the water in the pool is warm.

pool green: only turn on pump after you jump in

loud, there was a bar attached to the property that plays music til 3am friday and saturday and around midnight

though we enjoyed no television or wifi, not so sure other people would.

free parking, instant warm shower, location in the city centre.

bad wifi connection, noisy, dirty common spaces.

wifi connection very bad, some of the facilities not working such hair dryer and shower, there was

on site parking.

decent rooms and proper location. staff was nice and parking is good and safe.

hotel wifi was no bueno on the connection which is bad because my trip was mainly for work

the only positive is their own secured parking.

good hot water, parking, wifi, tv, bed.

good hot water, parking, wifi, tv, bed.

room service was very prompt and the prices were good

it should have been clear up front that we would have to pay 750 mxn per pet.

there was a good selection of breakfast for us to help ourselves to and the room was comfortable and had a tv

they have coffee on all day and the breakfast was available even at the early morning hours

floor next to the reception, it had its own bathroom easy access to the airport via uber good wifi

is close to airport, the beddings were clean and there was water in the kitchen

wifi was slow and inconsistent

the wifi is too slow can t do enything

i asked for check-out and laundry options, they replied a day later, when it was too late

wifi wasn't great

room didn t get any wifi because too far from the main area

wouldn't accept credit cards; guy at front desk didn't tell me up front the wifi password

clean room; comfortable bed; good wifi; large bathroom and shower; good a/c; quiet

second night the was no wifi in my room

was one minute from the airport, shuttle bus avaliable 24/7, it was very comfortable and clean, a perfect place

rooms are dark and dingy, the towels are gray from laundry, the smell of the rooms are just

wifi in room 2222 is not accesible. please work on that

very nice staff. convenient to the airport, clean, great gym!

to airport, nice place, good breakfast, good gym for hotel, shuttle every 15 mins, bar to get drunk at, nice

health protocols, check in and check out, room service

room service was decent and staff were helpful

wifi was a bit slow and corridor was super noisy for me, because of other guests talking and

nice pool and work out room liked the 24 hour room

money we came in from t1 and found the instructions very easy to find the hotel they have a great bar with

no shuttle bus

they even have a shuttle that can take you around 5km of the property that it s complimentary

also enjoyed the free breakfast the hotel offers

very clean and the breakfast is really good! about a 15 min walk to the basilica de guadalupe .

i liked that there s a city expressed shuttle that gives a ride within 5 km radius for free

wifi: i work remotely and the wifi is spotty at times

and the room service and house keepers were

wifi is ok but not the best

parking is available if needed

got there around 3:00 am and the receptionist kindly offered me a late check out

wifi was not reliable

rooms are dated and wifi was quite poor in the room

we didn't make use of it, but it was amazing to have the option :) the wifi worked phenomenally and the staff

from central norte bus station and it's metro station - decent street food options nearby - hotel room service

metro station - decent street food options nearby - hotel room service and food is good -good wifi - good

wifi worked poorly in our room, this was a little bit frustrating

wifi failed the whole day until the last minute was fixed, but i didn t report it so i can t

everything was clean and safe and it was a good location. there was secure parking.

such as shampoo, cream etc, quiet hotel even though situated on a very busy street, free parking, and restaurant

we ordered room service, which was delicious, and everyone we interacted with at the hotel was exceedingly

cleanliness, basic assistance, wifi was almost non existent, room security was laughable, bed linen was shocking

wifi didn't reach my room well, was very important for me

king size bed, hot shower, good wifi

a bit different than photos , but good one is a private parking

wifi was like a cat, it decided when you can connect, not you

called front desk to ask staff for wifi password because he did not provide it upon check in

room service was cheap but literally had nothing, there were sketchy noises outside our room all

clean room, good wifi, free bottles of water

i was a bit afraid to leave my room, but luckily they had room service so i didn t have to

value in this range - better than most; big bed, good shower & hot water; good wifi; nice pillows and towels;

great price solid wifi, clean enough sheets/bathroom

room service available late which was great for a late arrival

the pool was great, the room was clean.

the restaurant was closed due to the pandemic, but room service was available and we loved the menu

their indoor pool was warm, and we loved swimming there throughout our stay

the gym doesn't exist any more

only thing i recommend is to reconfigure your wifi, since i had issues in the 3 rooms that i stayed in

for the price, it's a great place, plus it had parking for a rented car

parking free, good wi-fi, quite room

clean, quite and comfortable! good wifi and close to public transportation system.

parking was good as it was an enclosed garage off the street and free

wifi didn't work at all in the hotel, nobody could help me connect

the gym was great, one of the larger gym spaces i've seen and all the equipment including free weights

good breakfast very clean

big room, clean, comfy, privacy, nice wifi.

big, nice gym, nice people

the restaurant was out of service and the room service menu was very limited

dinning room is also closed but the room service is great

nice location , close to convenience stores and restaurants, amazing room service

everything you need is available and good restaurants near and amazing room service

there was a room service tray outside of our room in the hallway when we arrived, so i was a little nervous we

was great the services, location,good opcion in breakfast, bed is comfortable , and general we have a great

the staff forgot to provide towels in the room. the gym is very small and no ac

breakfast are disgusting .

business area is very good and staff is so polite and moreover wifi speed is very good

also the breakfast is ready since really early morning

delicious breakfast

and they'll call a taxi for you when you're ready to go and i have free breakfast

not very clean and wifi didn't work

the breakfast was ok - i guess it was a mexican breakfast with tacos (additional to bread and musli and

breakfast was a bag - sandwich and juice