the indoor swimming pool and sauna are very nice

was disappointed that two emails i sent to the hotel prior to arrival asking about spa bookings were ignored

it has its own parking area which was such a welcome relief from the usual stress filled experience of parking

free parking

comfortable beds, heated swimming pool, fluffy robes and exceptional food, breakfast and dinner

the wellness has 2 nice sauna and a pool

also be aware there is no wifi in the rooms

large rooms, comfortable beds, excellent choice of buffet-type meals, great pool and mini-gym, and very pleasant

liked everything, from the varied breakfast, welcoming staff to the great facilities such as the pool, the sauna

wifi in the room would be nice.

great breakfast and helpful staff particularly on reception.

wifi did get slow during the peak hours (around 6 - 10 pm)

friendly staff, nice and big rooms, beautiful view on the sea, clean, nice breakfast and very nice facilities

the hotel offers nice and clean rooms and the facilities include an excellent gym

free sauna, free yoga classes (make sure to book early), gym, pool

everything adults only nice pool perfect gym with classes

stunning views from breakfast and anytime using the 2 restaurants on the cliff

breakfast has a lot of variety and it is delicious

restaurant terrace overlooking the ocean and cliffs, sauna, gym classes

free access to a sports center with gym, pool and pilates classes

nice bar down the hill with good live

staff were very nice & breakfast was

bad wifi in room, worked on balcony

we went off season so the pool was cold

bar prices were quite high, but there's a fantastic bar overlooking the sea just down the road

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

very clean place, very friendly staff :) big bathrooms, well equipped kitchen, good location

no parking, but it is possible to park on a street nearby.

for example, the hostel does not offer laundry service anymore (which is a shame considering most people come

lovely rooftop bar with nice drinks and pool that unfortunately we didnt get to use as the weather was a bit

breakfast was average; variety of options but lacked quality. no room service.

was wonderful apart from the noice of the dogs barking constantly until 2am every morning

very good breakfast was , fresh fruit, etc - the only thing - coffee could be far more better

the location was excellent in old town funchal, within walking distance to several restaurants, bars and shops

outdoor pool would look more inviting with blue walls.

breakfast was average so if i returned i would book the no breakfast option if possible - the wifi was terrible

5m deep and freezing - so not good for swimming, the gym is hidden in a corner in the basement

the wifi as above very poor

wifi could be better

location, room, pool

great buffet breakfast, piano and pool table

thanks to this hotel we spent a wonderful last day in funchal breakfast was delicious

with plenty of choice good sized, clean room with comfortable bed sun terrace and swimming pool on the roof

plenty of choice fruit also available, large dining room swimming pool on roof fair size with bar available

not the other as it was facing only one way and could not be adjusted really really need a little bar fridge or

ceiling in shower very low had to crouch down wifi didn't work in my room/on my floor

comfortable beds, clean rooms, water is hot, wifi is fast, reception smile and greet you

wifi could be improved, kettle in the room, some coffee, a summer duvet would be appreciated

our room was very clean; the beds were comfortable and the wifi worked perfectly

breakfast had something for everyone and was different day to day

the breakfast had a lot of variety, but i'd appreciate if there were more local fruits

excellent hotel in central funchal lovely rooftop pool and sun terrace. brilliant location

bar

the roof bar is nice

there's a school nearby, so be prepared for the kids to be noisy from 8 a

it's located next to what seemed to be a school, so we were woken up by shouting kids

there's a school nearby, so be prepared for the kids to be noisy from 8 a

on the door in the room next to us it wasn't really the management's fault that some crazy kids were drunk and

space like kitchen to prepare sth by your own (besides apartments which are in the other

lovely sun bathing and pool area and for the fitness afficianados lots of gym equipment in the open sir

great location, great breakfast, great rooms

localization, late check-in possible, good breakfast, parking lot available, clean and cozy, gym and bar at hand

staff at the pool bar just did not want to serve any of us up there (and there was quiet a few of us) the pool

was no indoor gym on site and the night clubs across the road were a little too loud on friday and saturday

very relaxing, same for the breakfast

the reception, bar, restaurant, pools & spa were all just totally amazing ud83eudd29

the only small thing i could mention is that the indoor pool was very cold

the spa and swimming pool were great

parking is a nightmare in the evening as the car park is always full, so we had to park creatively

personal was super nice and we were given late check out which really helped us and a bottle of madeira wine

to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as

bit larger garden area around the outdoor pool, and the jacuzzi could have been a bit larger/ hotter

mostly as a central location to plan day trips, which worked out well with a rental car and free parking

option for some refreshments on arrival in the room, the pool facilities, live piano on the evenings during

the pools, gym, sauna and steam room are great after a day of touring

gym is ok, swimming pool great, saunas (not warm enough but very pleasant)

the booking when we arrived, they were apparently full and tried to get us into their pestana casino studios

all was great except wifi not working on roof top

this was a nice surprise - 3 swimming pools, 2 saunas, jacuzzi, gym, big water front restaurant

we never did find the mini golf facility

room was exceptional we had a superior junior suite massive balcony facing the sea and pool area

breakfast was well served and had everything you could wish for

upstairs bar terrace is a little soulless - i feel it could be made more appealing.

gym has been relocated and not really adequate and similarly parts of spa out of action

breakfast is very good and the location is very convenient, half way from the centre and the lido

bad wifi on top floors.

change the room immediately because we got first a room next to the swimming pool where all the kids were playing

-wish the swimming pool was bigger to allow proper swimming training

car parking can be tight but it always worked for us

box - beautiful gardens well tended, fabulous floral scents in the warm evenings, generous breakfasts, prompt

heated outdoor pool. pool bar closed

gym needs an update - equipment is ancient and not up to standard.

the bar by the swimming pool was very pleasant except when it rained

from a personalized check-in - where fabio was absolutely amazing with my kids - to a wonderful birthday

parts of the hotel, like the gym, could use a bit of an update

breakfast had huge variety

noise from kitchen

), and the bathroom a good size, the kitchenette was useful to make the odd cup of tea/coffee

not so many little kids so our 4 year olds were up to mischief- carlos and his wife were lovely and entertaining

served+ pick up table breakfast

were there 5 days and could not get a reservation in the spa nor the michelin restaurant

the food at the pool was below par

the infinity pool has always lots of free sunbeds & is so beautiful

breakfast was excellent

comfortable room, all the facilities we wanted, great gym and indoor pool

there were free pilates and other gym classes available too, which was great

spa and jacuzzi was far from each another, but jacuzzi has wonderful views

- rooftop terrace is nice, has a lovely view - gym and spa facilities are good

pool gets close at 6 and the gym

downside was the room service didn't bring the right food at one instance, but they were professional about it

room service was on time as ordered

breakfast was incredibly delicious and the atmosphere in the breakfast restaurant was all calm and

pools very cold even indoor pool

completed check by offering to go to the back office to collect a welcome drink for us and the kids, we (politely

staff were great only thing i will improve is have some more atraction specialy for family with kids

i was charged for laundry although i didn't use that service, i emailed client service and

as for a 5* was expecting a more modern style and definitely for us a couple with no kids, a walk-in shower

for example, on the laptop i could access wifi but not on the cell phone

facilities - gym, spa, fitness classes, squash, etc and exceptional staff - friendly &

moreover, the facilities (swimming pool, gym, etc) are

events in the hotel teras every evening, little pool and jacuzzi included

indoor swimming pool needs updating perhaps separate area for the kids

lovely modern room with excellent kitchenette

decent location, cheap, clean, good wifi, friendly staff

spa and pool

wifi connection was very bad, after some requests have been improved

lack of parking space after 20h

there are 2 swim pool's, a gym (basic free weights which is a big +, as seen on the photos attached by the

housekeeper helpful reception staff, although not that welcoming good hairdryer free wifi

loved the hotel as it had everything you would need, spa & indoors and outdoors pool, gym, organised activities

the food was a winner for us, there was a poolside bar/cafe that you could order room service from or eat

you can enjoy your time within the building thanks to internal and external swimming pool, jacuzzi, gym, tennis

gym and great varied buffe

comfortable beds, minifridge, parking (7 /day), breakfast was ok

the breakfast was good, but it could be more varied

robes, complimentary water and then there is the incredible rooftop terrace, well equipp gym we especially

our wifi router broke

amazing ! very clean and friendly staff! breakfast superb!

they have a lovely pool area, and a gorgeous rooftop bar that gives you fantastic views of madeira

we did not get any access to the wifi as it did not reach

the water on the outdoor pool is at a perfect temperature and the pool flooring is non-slippery, fabulous for

other than we did think the hotel parking fee was high, 15 a day

really good value for money and the bar with its ocean view is the perfect place for sipping cocktails

the food was superb (breakfast was particularly delicious), with a wide variety of fresh, high-quality options

the breakfast spread was so good that we thought it must cost extra. but it didn't.

wifi wasn't adequate for remote working and also not secure.

parking space of the hotel for 15cars maximum 3

pool and the pool bar are nice

breakfast was good

one night (saturday) the noise from the cafe / bar below went on well after midnight

lack of staff at the bar of the 4th floor

loved the pool and bar area

shower was very good and wifi also good

the wifi connection is not good at all in the

peaceful hotel with huge beautiful botanical garden, 2 exterior swimming pools (+ 1 for kids) with lots of sun

pool, breakfast, dinner, spa, tennis court- superb

we didn t went for any treatment at the spa but i m sure is lovely as well

1 night and i loved the hotel, the room is spacious also the balcony, where i was able to see the pool, garden

spa treatments- a bit expensive compared to the level of expertise

room service and cleaning staff did a superb job

spacious room overlooking the ocean free parking and internet situated on best part of

the hotel also had a free parking (though in high season it could lack free spaces)

breakfast was varied and good as inclusive

pool, spa, room space and balcony, as well as amazing breakfast

pool was too cold to use

diogo and the team are amazing, doing a great job entertaining the guest with portugues classes, kids club,

gym was old and incomplete, and the spa had some broken/unavailable facilities

breakfast lunch dinner

staff, food, drink, pool, cleanliness of the hotel

great gym and swimming pools

the sauna, steam room & gym were great too, just a shame we weren t clearly informed we had to book for them

breakfast was great - but the coffee was poor (there is such great coffee in madeira and the

maybe one little thing: a wall clock in the swimming pool would have been appreciated

the breakfast was sensational with loads of offer

bit expensive snacks and drinks at the buffet by swimming pool (deck) and in the bar in the hotel

is definitely not cheap, considering that they have a spa and a gym included it s a good value and kids can

the most important thing: the heated pool inside is really warm (some days cooler that the others) and jacuzzi

deck bar beside the swimming pool was extremely expensive and unfortunately meant we didn't stay on site throughout

deck bar beside the swimming pool was extremely expensive and unfortunately meant we didn't stay on site

breakfast was more than sufficient and enough staff to serve all the guests at the buffet

heated pools, gym, sauna and spa

the wifi didn't allow streaming youtube videos in our room but was ok for the rest

also for the pool towels you ve to pay 1 per change the towel

service, the complimentary fruit and backing goods everyday, the bar with live music, the location with a lot

the only think could be changed - indoor pool opening hours - for us 9 a

the spa services not being available

indoor pool and sauna were great

the poolside bar downstairs was not operational at any point, leaving no option to purchase even drinking water

great building and supuerb rooms. lovely spa and pool. breakfastfast was excellent.

as it is an 'adults only' hotel, there is no noise from difficult-to-manage kids (and we had four children but

decent breakfast on the terrase, overlooking the ocean - i don't get that kind of bonus very often :)

wifi was off for one whole day while there no slippers provided in the

loved it being adults only. lovely ambiance and nice friendly staff

adults only but directly above public lido so summer holiday noise a real issue- no sun on balcony

except the wifi in our room was just about average

both breakfast and dinner were delicious, offering a wide variety of options to choose from

wifi

great room, enough for a family with two small kids without anytime feeling crowded; excellent pools, spa and

gym was a bit disappointing i missed a cross-trainer, which would be a great addition to the

the kids club schedule that was posted wasn t really followed

staff were so friendly, food was great and the pool bar was just what we wanted. thank you!

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

staff variety of food available snackbar spa and indoor pool

offer massage at spa area

love this hotel, great pool, fantastic breakfast and lovely staff.

the laundry service is quickly and very good

great gym, never seen a hotel gym with >100 kg in plates. amazing view from praia formosa cliff

it's pet friendly which is great for anyone who travels with their dog or cat and has a very nice

lack of facilities for kids