indoor pool and gym included, several restaurants and bars, great environment, amazing value for money

great suite with ocean view, quiet rooms, infinity pool, cocktail bar close by :), hotel

room had everything you need, including small fridge and tv connected to wifi

ound 6 - 10 pm)

clean and tidy, excellent staff, good breakfast

shabby interior, no wifi connection in the rooms.

ults only) part of the hotel complex and had an amazing stay

free access to a sports center with gym, pool and pilates classes

a big thumbs-up goes to the hotel for fantastic room service, very helpful and friendly staff (reception and any kind housekeepers) and their great (-)room service had a tiny menu and... they charged 10 euros to deliver it (-)room service, offered a white ham & cheese sandwich (paid for

the indoor pool

is only one issue and that is in the early evening if you wish to sit outside at the captains bar where you are bothered by pigeons

think the pool bar should offer poolside service instead of walking to same

great ambiance, excellent service and breakfast, lovely pool area

fitness activities, wine tastings, etc

the spa & indoor pool were very good too

wifi, loud cleaning, lack of personal space

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

for example, the hostel does not offer laundry service anymore

ich is a shame considering most people come to madeira for hiking) and i

however, upon loading our laundry into the machine, we were unexpectedly asked to pay for its use and also charged extra for

the lady showed us parking spots and where to do our laundry, super nice

there’s also a school nearby, kids cheering incessantly the whole day, which is a nice atmosphere in a way, but not if you like

very central early check in possible friendly staff

there's a school nearby, so be prepared for the kids to be noisy from 8 a

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise, room service was

only downside was the room service

right outside the room, there is an outdoor gym on grass, overlooking funchal

staff, rooftop swimming pool, wifi

great location, great breakfast, great rooms

d there was quiet a few of us) the pool area

gym is ok, swimming pool great, saunas (not warm enough but very pleasant) (*) indoor pool and spa is nice, although for me the water was a bit cold (+) roof top pool with spectacular views (+)lovely pool and gardens and leisure facilities (+)staff were very accommodating. spa and rooftop pool were amazing as well. (+) the roof top pool was a dream as well as the spa inside (+)good location, nice room,big balcony, clean was visiting in january so only used the indoor pool and jacuzzi which was again very nice, outdoors pools look also great and great view from the (+)clean room fridge in the room with refreshment drinks at no extra cost rooftop pool excellent selection at (+) the views were breathtaking, the pool was huge and had lots os space to rest, and the architecture of the hotel was very charming (+)breakfast, indoor pool , comfortable bed

50 plus tip for one with room service

staff were very accommodating. spa and rooftop pool were amazing as well.

staying at the pestana casino park was the icing on the cake

no car park for guests. we had to pay extra money for parking car by the casino.

free parking was a great addition and the parking lot was spacious

we used the spa facilities and had a massage all of which was very good

we also ordered room service and the food was amazing and well-priced

finally this was adults only hence no child noice

parking was also easy and lots of spaces

was with a balcony, spacious and really clean) the food in the restaurant and in vasco da gama bar was delicious

the lounge and bar were comfortable and we enjoyed playing table-tennis and pool

luxurious experience at this hotel with helpful staff, clean facilities, 2 pools, a spa and a well cleaned bedroom which was very spacious

breakfast, kind and professional service at all times, great bar and restaurant service, and the possibility to book tours and extra services easily and with

i also enjoyed the gym - which was never crowded

the wifi was free and the connection was good in the various parts of the hotel

the spa also offers amazing massages - tried and tested

the included breakfast was absolutely perfect

much :-) id suggest a bench or chair/table at the mini golf place thats it - the rest is

there will be so many activities: pool party was so much fun

bed super comfortable amazing breakfast also for gluten free amazing pool

they were extremely helpful and accommodating in room service and in helping us plan day trips

entartainment: sauna, pool, gym, billard, chess, all free for guests 6

swimming pool

we ate breakfast and dinner each day of our stay

the indoor swimming pool was great as too cold for the outdoor pool in winter

the bars were mostly shut, cocktail bar never open and pool bars never open, despite excellent weather

from a personalized check-in - where fabio was absolutely amazing with my kids - to a wonderful birthday breakfast celebration for my wife, every detail was handled with

gym needs an update - equipment is ancient and not up to standard.

of the bar staff were abrupt and not helpful

walk from town centre ,had live music for some of the morning breakfasts and in evening at the pool giving lovely atmosphere

breakfast time was very busy and at times crowded. managed very well by the staff though.

pools and gym/spa facilities superb

the grounds apwere beautiful, the pool and facilities clean and staff super friendly

breakfast was buffet style and very good

superb breakfast. fabulous suite and the view was heavenly

quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

infinity pool with loungers and bar never busy

everything! especially the pool!

served+ pick up table breakfast

they have just thought about everything! super clean, pool is clean, amazing breakfast!

selection during breakfast

friendliness of staff cleanliness breakfast

but you can use the facilities after this- we had a late flight so took advantage of the amazing spa & treatments as well as the gardens

everything was great, the staff is so nice, so helpful. good breakfast, nice swimming pool!

spa and jacuzzi was far from each another, but jacuzzi has wonderful views

amazing view from the jacuzzi .very helpful receptionist and good spa facilities

really good breakfast with plenty of options

often both the pool bar and the inside bar were left unattended

indoor pool, spa and gym where also really nice and brand new

staff were great only thing i will improve is have some more atraction specialy for family with kids

location is great, the staff are very friendly and helpful, wonderful restaurant by the pool, the food is delicious and the portions are very large, the prices are also pleasant

lovely hotel and perfect for families with young kids

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and drier

the choice of pools and the spa resort definitely a plus

everything including location, staff, facilities, pool area, cleanliness, breakfast.

nice hotel , the views on the top of the hotel (where you have a bar ) are simply incredible

the food was excellent at breakfast and dinner

and enough forks for the meat for people to not use the same fork for everything :) open the pool/sauna for a longer time

many restaurants nearby, a fantastic breakfast buffet (even champagne), and a beautiful rooftop bar to watch the sunset

really good value for money and the bar with its ocean view is the perfect place for sipping cocktails

the staff is super nice, starting with the ones from to reception, the bar and ending with the pool bar lady

breakfast was superb, huge choice and beautiful views over the ocean

the view from our room was amazing, as were the pool facilities and access to the ocean for a swim

breakfast buffet was really good, very good drinks at the bar right at the entrance

wifi wasn't adequate for remote working and also not secure.

good wifi

clean and comfortable spacious room with very good housekeeping every day great views from room location all staff very

beautiful view, excellent breakfast and very pleasant staff.

they accommodated my early check in. very much appreciated.

children) and there is one large pool

lovely pool bar serving great food during the lunchtime period

sparkling wine which was a great start of the day :) hotel has several pools (indoor/outdoor), gym (-)the gym needs more weights and more equipment and the inside pool needs better heating. (+) gym and pools are working, you can visit sauna upon reservation (+)great facilities- multiple restaurants, bars and pools (indoor and outdoor), spa and gym (+) beautiful swimming pools, well-equipped gym (+) beautiful gardens, great gym, excellent spa with great therapists (+)gardens, bread, breakfast, restaurants, pool, gym, entertainment. (+) happy hour at hotel is an extremely cool feature, greatly appreciated :) gym is very big with a panoramic view (+) the view from the swimming pool is beautiful, the gym was nice, the breakfast was very good (+) spa was lovely and gym well equipped

from the number of pools, to the facilities that you can use

there was also table tennis, mini golf and boules

bed, breakfast, gym, staff very profesional

favourite was taberna madeira, a fantastic local restaurant in the old town with a great cocktail bar opposite

the location and view are great. room service is surprisingly affordable.

the reception, waiting and bar staff were all very friendly and helpful - shout to to dino

the staff was very helpful in taking care of our luggage and giving us access to the gym facility to

great gym and swimming pools

special request wasn't possible but it wasn't a big deal and the gym itself is mostly a cardio/core room with a one in all

the spa, gym and pool areas are top class

pool area bit small

great breakfast plenty of choice

the included buffet breakfast offered a great choice and also included portuguese custard tarts, pancakes, omelettes to

pool bar served good reasonably priced food

location, very friendly staff ( nothing is a problem), warm pool water, great choice of food at breakfast time and dinner, it was our 2nd stay at pestana promenade and we are looking forward to

lunch at the snackbar near the pool was good

really enjoyed the selection of food for breakfast and dinner

room service was top notch , each day there were leaving extra snacks/fruits in my room, they were

was very neat, the buffet, the restaurant, the pool, everything was great excellent

strong chlorine smell in the pool room

i thought the gym was a little small but not everyone goes on a vacation to workout.

hours for the pool inconvenient , spa and gym - open at 8 am, closed at 8pm, breakfast at 7 - it could be

loved it being adults only. lovely ambiance and nice friendly staff

location, free transfer to funchal city center, really close to beaches and pool complex

the pool was quite nice and we were told that the new glass visors are a new addition and it makes all

the view from the pool terrace is lovely also

adults only but directly above public lido so summer holiday noise a real issue- no sun on balcony

spa treatments all over €110

the pool was clean and there was ample sun beds

we really enjoyed the breakfast and dinner buffet which were varying sufficiently from day to day to keep every meal

) you are a guest of the hotel but still need to show a code to get a tiny discount on each bar or restaurant purchase; the discount should automatically be applied since they know your room

the pool is way too cold. i’ve never been able to get in it!

so kids can be loud but all handled well and i don't mind

and we could put the kids to bed, and relax in the lounge

gym, pool area

the breakfast was massive, and the facilitis great

:) also just an idea for improvement - since it is family friendly hotel - they could make some kids playground area (outside and inside)

staff variety of food available snackbar spa and indoor pool

, spacious , the buffet was really good, and the hotel has a lot of options as well the pools areas ,

bar area was the only downside for us

staff at the pool bar where really not very friendly, especially the 'sandwich lady' made the food ordering quite

food a little repetitive. room a bit dated and the water in the pool very cold.