the hotel is nicely designed, the wifi works well and the staff was helpful

air conditioning not working. no availability of early breakfast with early airport departure.

downstairs had a spacious area for breakfast and then open work space with good speedy wifi

amazing breakfast, freshly made, simply delicious

no bar or restaurant. breakfast mediocre

strong wifi

room service was very thorough and the staff engaging

wifi is not too good dometimes

a useful fridge - and a microwave we didn't use - plus some crockery/cutlery, but it was not a kitchen facility

location, cleanliness, hot shower, balcony, wifi, warm (january)room

room service options limited only to michelin star narru

beautiful mezzanine bedroom on the 5th floor, to the friendliness of the staff, to the gorgeous bar area, to

hotel, excellent service, enjoyed use of spa and gym, perfect location

we couldn t find how to have room service either and it was one of those nights where we need to eat without

the staff was super accommodating and welcoming; our room was comfy and the room service from narru (the hotel

excellent spa & sauna for no extra charge

great facilities including the gym and spa

the spa was amazing and great way to finish a day exploring the city

the spa was nice and never very busy

wifi didn't work in the room, only downstairs

location, staff, breakfast, wifi

i have asked for one room for 2 adults and a teenager aged 15 and our pet

good location. comfortable beds. a bath. good wifi and ac. decent breakfast

location bed staff wifi

loved the fact that if you have a pet (in my case, a dog), they will wait for you with a dog bed, feeder and

terrific breakfast

was only a small glass of orange juice and a small cup of tea for breakfast

was perfect the location, staff, facilities in the room and helping in taking the bags, breakfast view and the

limited breakfast options

breakfast was delicious and the welcome drink at the bar was a nice touch

the wifi worked fine

great location and bar at the front

wifi not great in the rooms. but a fantastic stay and great location

lively bar & pichos looked very tasty

10-15 minute walk to old town and all the main attractions and pintxos bars

breakfast choice is a bit limited, wifi was sometimes slow.

no concierge, only one person at reception who kept on saying i am alone , the shower of my kids room

wifi didn't work

good wifi and amenities

the gym in the basement isn't quite finished yet.

breakfast buffet was fresh and very tasty

from the friendly staff to the gym, from the rooms to the location

wifi works bery poorly

breakfast and gym were ok, can be improved slightly.

breakfast and gym were ok, can be improved slightly.

rooms too small. no drawer space. poor room service.

rooftop terrace and bar was excellent

the gym was small, but we made use of it

gym facilities were a bonus

the room service meal we ordered was exceptional

the breakfast excellent and staff very friendly and accommodating

breakfast selection should have more

with fantastic views of la concha beach and right next to the old town where all the tapas bars are

the early check in for both rooms was another big plus in terms of service

overpriced extremely small rooms no gym

we arrived at 22:30, the restaurant was closed and room service was not possible, this was really inconvenient

breakfast was expo

there was a mini bar that didn t charge excessively which was replenished daily

my only complaint is the gym doesn't open until 9am. nothing else bad to say

drawbacks: it s about a 15 20 minute walk to the old town and the beach; and the gym hours are limited,

i was pleased that they accommodated an early check in when our flight arrived early in the morning

location locker luggage storage late check out easy check in

it was a great stay with wonderful rooms and super nice room service staff

fact it s pet friendly and the pista de hielo is next

big room pet friendly helpful staff

excellent wifi connection

taking into account that they are also pet friendly, this is a great choice indeed

wifi kept going down - always when you really need to send emails

great placement and extremely pet friendly!

travelled with friends and their pet

nice breakfast and powerful wifi

we took our dog and the hotel was very pet welcoming

rooftop pool area was quite small with just a few lounge chairs and was not able to be enjoyed as often as

breakfast was lovely

room service for breakfast wasn t accessible via phone so we had to order at main reception.

room service for breakfast wasn’t accessible via phone so we had to order at main reception.

breakfast

very good breakfast buffet

it was good location and spacious. breakfast amazing

wifi connection was not enough, system only let to connect two devices

breakfast

the wifi offering was quite basic

wifi connection is free and really fast

you are near the city centre and wifi was good

comfortable bed good wifi spacious

great wifi, great staff

wifi works well, tv is new, bed is super comfortable

wifi was strong and free, and my shower had seriously magnificent water pressure

wifi at evening not working very great but triedto find solution

the room was spacious and very clean. beds were comfy- kids slept til 9am!!!

nicely decorated rooms, great wifi and shower units

very poor wifi

their kitchen also served lip smacking sandwiches for one mid day meal

there are local play areas for kids

the hotel is very well equipped with anything you could possibly need: gym, laundry room, parking, pool, bar,

everything: big room, swimming pool, bikes, table tennis, gym, laundry and more

clean rooms, a/c is excellent, free laundry facilities, very friendly staff and nice vibe about

wifi was not reliable and cut off often.

stated it was adults only but there were kids everywhere owner was very inflexible

breakfast, helpful staff and a great swimming pool to spend some siestas relaxing while the kids play

expect kids in a boutique hotel

pleasant pool and plenty of interior & exterior areas to relax in

bar at the ground floor is very handy if you don't want to have full breakfast

great bar and restaurant for a 3 star hotel. nice area and facilities. free parking.

wifi working by the pool. some staff were a little difficult

poor wifi that was slow and often dropped out - consequently unable to catch up with online commitments

the swimming pool was far to cold to use very disappointed

wifi didn't work inside our room. we had to go into the hallway

has bar and restaurant

spacious room and bathroom perfect comfort exellent wifi bus stop to centre within few meters

tapas bar was awesome - food extraordinarily tasty

cleanliness super comfy & the bar restaurant had the nicest staff at night

great gym

most of those hotels offered better pet facilities than this hotel

very well located hotel and pet friendly. dinner in the hotel restaurant was very good.

we were able to have an early check in, which was great.

no food during 16-19, even in the room service( at this time even couldn t bring us fork

although we didn't really use it the kitchen would be excellent for anyone self catering

kind and pleasant staff, comfortable room, small but serviceable gym (a few cardio machines, a rack of dumbbells

speed wifi

everything, the comfort, the gym, the sitting room and the staff!

air conditioning were not cold enough and wifi was very slow . noisy rooms

owner , very welcoming , amazing property and beautiful pool - the weather cold so didn t use

the villa is spotlessly clean and the pool area is great to relax around

the swimming pool was a great addition

little hotel with on site secure parking

had two cloudy days of the three we were there so didn't get to use the sun beds or pool, so had to spend more

location was beautiful and perfect for us, there was easy parking, the room was perfect (and we were moved to

-free parking

the availability of a laundry room was unexpected and useful

parking is easy, walking to the nearby old amusement park and funicular down to the beach

it has safe , ample parking

hotel , lovely helpful staff, pet friendly , even allowed at breakfast , would have been nice for buffet breakfast

very pleasant place to stay . dog friendly. good wifi. secure parking

magical, just outside the city high in the hills, wonderful view over the bay and city, beautiful pool area,

bar is open during the day

the gym to be open and accessible during our stay.

- location: convenient indoor/outdoor parking, easy driving access (within 10mins) to san sebastian town where

the mixologists at the outdoor bar are truly artists

spa wonderful

i would also highly recommend booking a service in the spa

service, very good breakfast, very comfortable, great dinning, very convenient parking with direct access to

nice room with a decent shared living room and shared kitchen

should be kitchen facilities for the morning too

was a great host, made us feel welcome and granted access to kitchen area for wine glasses etc

lovely property, large garden and all facilities bbq, kitchen to use comfortable rooms.

you do not get access to the kitchen and rooms are tiny

beautiful, chap in reception helped us sort out a parking fine,

however we booked a room that showed a small kitchen and this had been made obsolete

the guest house is a short drive to san sebastian, where we were able to park easily in a parking garage and

of parking

parking is plentiful and secure

good wifi

excellent wifi connection

the hotel is beautiful, clean, spacious and they have nice play areas for kids

the wifi system has a problem and lacks any security

wifi was very slow

room service was poor and only 2 meals came and had to go down twice to get other meals sorted.

hotel had the worst wifi i have ever experienced : even a random hut in the thai jungle had a more stable