stay, used the pool and spa facilities

wasn t a bar or seated area to just have a drink or a coffee in the afternoon

hotel in a fabulous location with ample parking

clean & good room service

breakfast was great too, large selection including pancakes with nutella which again was a hit with

excellent breakfast,we had our evening meal in the view restaurant,superb.

way system to get to bar

overall hotel very clean but floors had not been hoovered before we arrived at breakfast and remnants of previous evening's dinner were still there

) young kids in restaurant could do with more training, they are very willing but need more guidance

bar and restaurant looked lovely tho we didn't get a chance to use them

there is a steam room in the main building and small gym

the bar and restaurant is fantastic with great food

views food staff lodge amazing golf course brilliant

gym, locker room, steam/sauna were brand new and top quality

the location, bar and restaurant no complaints

room 102 was right above the kitchen so was quite noisy with a tumble dryer that's the only thing negative, was lovely though so

very quiet and comfortable. on site ev charger was a bonus (though a bit expensive)

not a complaint, for dinner i was seated at the table in the window, directly adjacent to the kitchen door

hotel was spotless clean the room was big and the bar and restaurant were very nice as a cosy feel would defo be back the bfast was lovely as well

friendly staff, relaxing surroundings, great room with spa bath, room number 111, had a lovely evening meal, and nice breakfast, food excellent

comfortable, kids enjoyed playing pool and very relaxing. would definitely return.

the restaurant we were positioned near a big family gathering who allowed their kids to run about and couldn t seem to talk to one another

spa facilities and treatments were great, just what we were looking for in a girly overnighter

lounge bar beautifully decorated and lovely to relax in

room, one of the most comfortable beds i ve slept in, able to use the spa/gym facilities and sunday roast was great value for money

from the reception staff to the bar staff, restaurant staff, kitchen staff

from the spa services hotel room and of course the staff are a real asset to the overall experience

really wasn’t anything, i had a spa appointment and it wasn’t obvious how to get there so maybe better signage

hotel with lovely bar and restaurant

the food was fantastic (breakfast and dinner) and the team catered brilliantly for me as a vegan too

amazing, robert at reception is very welcoming, gordon the manager very nice also, dominic in the bar and billy make you feel homely and all i can say is we have been going here for over a year

laundry all over the floors for hours throughout the day

they did pay a little more to normal, due to the golf at royal troon (however thankfully not as price gauging as all the other local

dirty laundry left in room and carpet not hoovered

the only thing was the bar and restaurant were closed but managed to order takeaway food in

location was good as you had shops, local bar and bus stops close by

clean and modern, great bar and food.....amazing staff

excellent choice at breakfast

nice hotel, bar and outside area good to just relax

bar area was well organised and well stocked

good free parking

the bar man in bar was not very nice

also no give with early check in

staying here took the stress off getting myself and my two kids to our friend's wedding nearby

lovely stay at the western house, rooms are very comfortable with everything you need, excellent room service breakfast,will certainly

hotel had a gym that was easy to access despite the covid restrictions

staff were friendly and the location great esp. a gym! breakfast was nice too

the pool was great for the kids

staff at bar had to go see if we cld find anyone to serve us and the person that did wasn't very obliging it

location excellent breakfast amazing and upgraded room which was fantastic

was very accommodating when we needed an early check in for a wedding

great customer service early check in and rooms clean and spacious

spa bath. air con. food was very good. staff were excellent and very helpful.

gorgeous room loved the spa style bath location

for suite, which was really just a double room with a spa bath - fine but the bathroom was tiled ceiling to floor and was so dirty, marks everywhere and

any issues that arise are reported via a phone call ( hopefully ) issues with air conditioning spa bath not working leaking wash hand basin after a shower the tiles on the walls and floor are

cosy ,beautiful breakfast

excellent breakfast choice with high quality items nicely cooked and presented

excellent breakfast. good choices. great bar and particularly the staff

there was also a cosy bar with a good selection of beers on tap and large seating area outside, ideal for nice weather

staff was freindly snd helpful breakfast lovely had a dinner in resturant to which was

there were kids running round the bar at 9'30 at night

the use of facilities for kids not much time if ure only there one night

food was also terrific, and the bedroom was very nice indeed - great bathroom

hotel was in good location excellent food and staff brilliant. swimming pool was great

said there was kids toys at pool when we were at spa reception but none there and extra £5 charge for tray

for a late check out as came in at 3 am, not advised work being done and awoken with horrendous noise at

little breakfast options if you have an early flight

nice restaurant bar area to relax in

room. breakfast. location. comfort of bed. blackout curtains.

early check in which was needed as i was shattered and needed to rest, good breakfast, clean room,

had parking, is next to a fabulous park

breakfast room service again excellent

staff friendly food quality parking ample rooms and tv great

staff where gr8 the food was excellent and the 24hr bar magnificent, and paul is a very good manager

the late check out is very good and the food cooked was very hot and well cooked

wifi open, not secure

wifi in room

no menu in rooms incase you wanted to order room service

well appointed room, ev charging facilities, restaurant with good food at reasonable prices

was great decor is amazing - finish is extremely tasteful room was great and comfortable parking facilities the hotel exceeded our expectations, we thoroughly enjoyed our stay close to a

good car parking facilities; friendly, helpful staff; as well as being very attractive, the room was

it was all you could want for breakfast set up was good

the suite we stayed in was lovely had a great spa bath

great service as ordered room service in the evening and breakfast to our room in the morning and both arrived in good

great welcome from the staff, great room, great location, great breakfast

really liked the quirky story behind the douglas hotel and the early check in

we ordered room service and the food was delicious

wifi was very good, both for personal devices and a work laptop

service couldnt be faulted even when took a trip to the bar at 4am

on-site parking was a plus as was the short walk to the

room service also available which incurred no extra charges

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

overall a very great overnight stay with the kids, thanks

staff room bar location all fab fir our needs

tasty breakfast

the staff were amazing. high standard of breakfast and rooms.

i arrived late and left early boxing day so can't comment on breakfast or evening meal but my twin room was super spacious, immaculately clean and comfortable

professional, and helpful, ensuring our stay was as confort as possible with having two young kids

good big room. very comfortable beds swimming for the kids was warm

gym is fantastic

breakfast had a very good choice

bar food really

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

breakfast comfortable room with nice design touches good river views late check out at 12

a good car park with several ev charging points

staff members at the reception could be a bit accurate to details as i left some items for the laundry with notes for the ironing, none were taken into account, even through they said it was

the bar is set out very nice and very welcoming environment

the breakfast bar was also good if you wanted a light snack to start the day - free coffee and tea too

the location is good, long breakfast until 12for 8€ for adult, kids for free.

great shower, comfy bed, and good continental breakfast

and great value for money, parking was plentiful and staff were friendly, also has a 24hr snack bar with drinks to hang out after closing time

extremely clean. staff extremely accommodating. breakfast superb.

check in reception staff bar staff very helpful very clean rooms nice touch with a welcome

great to have a gym, pool table, table football and a photo booth too

the staff were really friendly and the location was fabulous ud83dudc4c i really liked the late check out at 12pm which was great to have a lie in

pool table and gym available in the hotel

gym facilities could be improved

proximity to glasgow sec fully equipped gym breakfast was lovely receptionist sonia was brilliant clean

just about £200 for 1 night and that never included breakfast and with the kids were bit board as nothing for them to

saves all hastle trying to get home breakfast a bit expensive but it was a

i used the little gym and was really nice and well kept

got an extra hour for late check out

bad wifi connection

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

with loads of men sitting around drinking, not ideal if you’re staying there with a wife and kids

some tv channels not connecting aerial issues or wifi

our room was in the basement next to the laundry

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

the triple room is perfect for a single parent with two kids

location and early check in was appreciated

good breakfast...and early check in...

girl helped us out with an early check in.

very quirky with the record player and the bar open till midnight

good breakfast choice

facilities had a bar but you couldn’t order a drink from it - you were required to buy an entire bottle of spirits

ambiance,staff,location as we were attending a concert at the ovo,bed so comfortable,breakfast.

we loved the quirkiness of the room and the breakfast

channels close to hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

we got an early check in and a late check out

their best and could managed a room for us within 30 min, not only that they also offered us a late check out when we had our flight

large room comfy bed, lots of hot water, free safe, late check out, good location and parking

it would be lovely to see more choice for vegetarians on the bar menu.

there is also a well stocked bar and everything is reasonably priced the hotel has a lift which takes you into the shopping mall

mins) and was lovely and reasonably priced

bar and restaurant in the hotel and options for eating and drinking in the mall

helpful, room clean, spacious and comfy, free parking excellent, wifi good, only 2 criticisms; gym still not open; shower head too small

great to have car parking

the reception staff were very helpful and their help in accommodating a late check out was very much appreciated

female in the bar controls the whole place

fabulous room, mini bar and snacks, comfy bed

excellent bar and restaurant

nothing

wifi was free and we didnt have breakfast

very good room service

gym, pool, spa. great bar in lobby.

no free wifi in room

room service very pricey for what we ordered.

ough remember to register your vehicle)

thw room was immaculate modern cosy and had great facilities like the spa bath which was amazing

the room, the shower, the bed, the breakfast, the desk, the wifi, the lighting

breakfast was really good. ordered from a menu and

heating was off so felt cold in bedroom long wait at breakfast but was nice when finally arrived ev charger expensive but good to have available

such as good food and arrived on time, nice breakfast, amazing activities gym sport after swimming available

room had just been refurbished which was good clean and modern breakfast was good and had a good choice location about 10min walk from train station the staff are

- we made use of the gym, pool and spa facilities - fantastic

great gym and pool. enjoyed the bar and restaurant as well

swimming pool was great for the kids and if i stayed longer i would of used the massage

we came to glasgow for a wedding, and therefore requested an early check in on saturday morning so we could get ready in our room

room was clean and the receptionist was very friendly and helpful and even gave an early check in

location was perfect, rooms were clean and got early check in

most staff were helpful, early check

also next to a noisy laundry room