pool is lovely in summer too as is the little courtyard and picnic table if not too hot outside

there was a pool and laundry

bad wifi/phone reception (but unlikely the fault of the accomodation)

a small matter, but parking was about 15 metres from door. wife has mobility issues.

parking was outside our room

wifi didn't work at all, and the phone reception in the room was very weak

on the second day we wanted to use the laundry which we had been told by chloe was open until 6:30 pm

everything. room service. cleanliness

wifi - terrrible , in fact non existing .

wifi a bit iffy, no breakfast tray on weekends.

room with kitchen and also barbeque area pool was good could always find a space to park the car the grounds

such great value for money. pool was lovely.

if you like to travel with kids and cook in your room then it's ok

kitchen and space

relatively quite & well located. it also has ev charge points. bbq are was great

in the bed, unable to contact after hours incase you forgot your key, tv very tiny, no room service, air

pool for kids, quiet, helpful staff, good value for money compared to other rooms we looked at

of the kids activities were unavailable eg

room service public holidays so over my stay wasn t looked after 2 days out of 5 pool wasn t

restaurant food and room service is amazing

clean, quiet room. communal laundry available. comfortable beds.

convenient and undercover parking

poor wifi

i loved how the kitchen is separated from the dinning table and lounge

good security and convenient parking

parking is not outside door, and bed wasn't the very best, but i wasn't being charged for 5 star

pakinging on the property very tight parking on the street is fine

i had a lot of trouble with the wifi, the signal was weak and kept having to reconnect.

parking was a little cramped or had to park in the street

there was off street parking and the breakfast was great

wifi a bit slow at some point

brilliant location, great wifi, quiet and peaceful

only had wifi availability for one day

outdated kitchen and furniture or washing machines also paid 4 bucks to dry clean my clothes but it was

not great wifi connection

the room was neat and well-maintained, with a convenient kitchenette and a clean bathroom

secure parking for vehicles

was very basic, stayed for 3 days but no room service to top up soap, tea or coffee during stay so ran out

we love having clean towels for the pool and room, we love having toiletries, and a small kitchen

than the times on the signs the cleaners should do the rooms at a later time during the wknd the laundry should

of it the food was good the beds were very comfortable thr pool is breath taking and cool

property was family friendly and i loved the 3 different pools although a spa would have been

the parking area made me feel nervous because it's very open

close to airport and good on-site parking

i didn t regret anything, and my kids and i really enjoyed our stay

room we stayed in was comfortable; however, we noticed that the kitchen tap was leaking

only thing was that on the last night when room service came around earlier that day they took the blanket from

there was good wifi

it was great that laundry service was available for guest use

our car and our room got upgraded along with friendly staff will defs be staying here again and kids loved the

8 nights with no room service

room service was not available during our stay.

did not work rm 73, and did not give wifi password, but i was only there overnight so didn't bother to chase it

no smoking area under cover u had stand out in the rain

i liked that there was an outdoor bar and pool. shame that it was raining during our stay :(

great pet friendly room

the 3 bedroom apartment free wifi kitchen, fridge , washing machine line to hang our clothes made our stay so

comfortable bed everything we needed plus laundry room for small fee

kitchen

kitchen falling apart, bathroom mouldy, uncomfortable beds

wifi wasn't

comfortable, the staff were friendly, the location was good, the view was great, and there was parking available

free parking

in front of our room there was bed pool everywhere and the shower was too old to use.

fittings, missing window coverings, no lock on sliding door, mini fridge froze everything, zero wifi

and comfortable lounge, close to pool, family enjoyed pool, close to laundry, 24hr laundry, large kitchen and

coffee needs to improve , cocktail bar could do with a lift

the apartment was very spacey and convenient for big families, bonus 2 x pool one for the kiddies the other for

maintenance of flooring around spa bath, bed frame was wonky, cupboard in bathroom was fusty

lagoon etc,) good water pressure, good off-street parking, nice balcony, but only one bar of wifi in my room

$5 service fee for bar staff to deliver overpriced food as room service

rooms updated and great facilities in the kitchen

bar and restaurant has afternoon happy hour and relaxing to log onto wifi

a room with kitchenette no toaster $5 charge for 2 slices of toast plus $5 delivery fee

poor wifi

wasn't a whole lot of parking available, if it was any more busy we wouldn't have been able to get a

i was on a ground floor and the balcony was damp as it is below the pool level deck

coffee wasn t included in the breakfast price.

breakfast okay

kitchen had fridge, microwave oven, electric jug and tea and coffee

the location loved the king bed loved the bathroom with spa was it was a perfect 6 night

the pool was a nice touch as well

spa in the room was a bonus

not having a pool for the kids but no biggie

the room come with tiny kitchen and fridge allow her prepare simple meals

not enough parking

bed was very comfy the laundry was very convenient and the pool was really good

however when asked for coins to use the laundry to do some washing and request charging to room/taking from

small parking area off street.

unstable wifi

love the swimming pool, breeky is good

not a big thing but just the tv couldn t connect to the wifi so i couldn t use that.

room service did not replace milk each day (& tissues) - but upon phone call to reception, service

bar fridge would have been better with some bottled water and a few snacks to purchase if wanted

location and the kids beds! the bunks and tv s kept them quiet

use of the laundry was hard as there's only one washing machine, the one dryer is only for use for the motel

the swimming pool was the highlight and comfortable beds..

do my laundry in the evening as there is no reception after 7pm

all amenities, including wifi, fridge and kettle are working

i didnt like the laundry to be far away from the room, maybe put washing machine for each room

restaurants pubs casino markets although budget it did have air conditioning, a pool and a laundry (a new

not enough powerpoints for kitchen appliances not being able to cook own food

to esplanade, pool, great value for price, clean, excellent and helpful service from the friendly staff

the swimming pool is a bonus

location is always number one for us the kids love how private the pool is

pool was out of action

the jets flying overhead from the ground floor, plenty of publc bathrooms, pool towels provided, laundry room

couldn t use the pool but that s ok

location, comfortable room , cute swimming pool, just perfect for what we needed and the staff was just simply

to much light in the room at night bar fridge hummed all night

2, 8 femal beds dorm, with private bathroom inside the room and in every level you find your kitchen and cold

there s laundry on site and big lockers in the rooms, which made it way easier to keep my stuff organised

restaurant didn't do room service as advertised throughout the hostel.

the shared kitchen was fantastic too

the hostel s facilities are amazing, they have a massive pool to relax by, a gym to work off the party calories

the wifi was ok and only worked in the lounge room but not in the bedroom.

nice location. good size room. pool.

close to the esplanade for a walk with kids and to find dinner options for families

as a port douglas local we stay in cairns often as our kids have school commitments and this hotel is perfect

great pool and convenient location

free wifi was terrible. didn t really work in our room

location, the pools, the apartment, parking.

wifi connection was terrible. the kitchen fan didn t work.

the rooms were clean, spacious and the kids loved the pool

the gym facilities were average - very dated and little variety.

loved the poolside food and drink service which allowed us to watch the kids in the pool

kids love it very much

large kitchenette bench space, furnishings were still in great condition and the hotel overall was well

gym too small and bike not working

of facilities, no kitchen sink, no washing machine and no gas cookers

breakfast buffet was generous and affordable and pool area very

breakfast buffet was generous and affordable and pool area very

so close to restaurants and the kids loved the pool

bartender must take room service orders. too busy. delays serving customers. needs improvement.

brilliant location, great view, excellent facilities. the pool is lovely.

how big it was plenty of space, the pool,gym and sauna

no info sheets provided for property, wifi, times for pool etc

facecloths not in the room. had to be ordered from room service. nothing in the minibar either

hotel is near new, with swimming pool and gym

laundry was a bit expensive

the bed was super comfortable and roof top pool was lovely at night with all the city lights

fault of the hotel - covid causing staff issues - the restaurant and bar were closed for lunch and dinner

it also had a nice sized pool

bar staff were attentive

would be to have a second washer and dryer as at times there were 3-4 others waiting to use the laundry

no wifi!!

the kitchen was in with bathroom with toilet

the room and bedding and bathroom and kitchenette

the kitchen wasn't operating when we were there, but the big large balcony off the kitchen are is

garbage truck started, then the street cleaner, then the leaf blowers and then the hides hotal kitchen started

we had a booking for the spa at flynn however due to staff shortages in the spa relating to covid they promptly

design features or hotel views pool

no mention of wifi, where to go for breakfast etc

the staff were friendly, the pool was nice to cool off and the room was awesome with a good selection of movies

s close to all the key places in cairns walking distance, extremely clean and has a really nice gym and two

free wifi was great and they let you leave your bags which is super helpful

was excellent, friendly staff, nice little kitchen and laundry facilities - everything was great

) wifi was fast and the shower was great

wifi for australian standards very good

laundry:-(

it mostly sounded like chairs dragging, people, music and kitchen noise which is completely understandable,

i had assumed internal was internally connecting, as i booked for 2 adults and two kids

wifi was not included with the room which i did not know at the time of booking

accessibility and comfort, the roof top bar was really affordable and great food and drinks

eggs delivered to table within 90 seconds of ordering at bar, hence must have been sitting in kitchen

the rooftop pool was great also

the wifi was slow

we had an apartment with a kitchen and a lovely balcony.

the location, nice views and rooftop bbq pool area

super comfortable apartments, very safe, very clean, lots of facilities, excellent wifi and above all excellent

the room was great. pool and area was lovely too.

great staying here, nice room with a little kitchen, microwave, fridge, utensils and plates so we were able to

laundry service would have been handy

the gym was unfortunately closed (i assume due to covid)

it would have been nice if there were some biscuits , or even room

the only issue we had was the room service breakfast we ordered

i ordered bacon & eggs from room service $17 very reasonable in a hotel of this callibre

it would be nice if you asked guest if they wanted alcohol in the bar fridge or not

pool area was clean/tidy and great for all ages

we would have likes more of a kitchenette facilities, or even access to plates and cutlery

to leave super early, and no early room service, so had to have mcdonald's for breakfast

only thing was that there was some construction going on just under the pool area

all the staff (including the women who did room service) i was in touch with, were not only polite & helpful

very comfortable spacious room. good guest laundry which we needed after a week on a car rally

no shower once checked out but could go in the pool.

the room service food was beyond exceptional

location was excellent, service was amazing, the kids loved the pool and the breakfast buffet was a highlight

room service

the staff were very accomodating at short notice, room service was incredible and the buffet breakfast was a

it s hard to control especially for the kids

bed was excellent, staff were polite, found my room easily, and room service was good.

friendly staff beautiful facility, kids friendly

lovely staff, comfortable room (robe & slippers were a plus), plenty of room at the pool

only suggestion would be an upgrade to the pool bar

it was a great location for us and the kids loved the pool to relax in this weather

be good if the apartments provided more basic amenities such as salt and pepper/ butter for the kitchen

swimming pool and lovely staff

the kitchen was not very clean and there were cups that were stacked inside the cupboards that were

gorgeous big pool and plenty of parking

via the back gate spotless clean in our 1 bedroom spa apartment nicely furnished well equipt full kitchen in

fantastic location and excellent pool for all ages.

there could also be improvements to the car parking as it was difficult to find a spot

the parking area was a bit tight getting out.

great one bedroom apartment with a view of the pool

it would be nice to see some basic items in the kitchen such as pepper, salt and oil

bed was fine. enough pillows coffee and tea fridge laundry facilities poor very old crowd

not have been more helpful and allowed us full access to all the hotel's facilities including the pool

breakfast was great ...and location....can t beat perfect

in we were given the wrong directions to car park, wifi instructions did not include which networks to log on

the wifi was

only little thing was that we could not connect to the free wifi in our bedroom otherwise we enjoyed our

- there s a useful coin operated guest laundry, in the garage

parking was a little hard to get until later in the evening

the wifi was not great. made it difficult to do work on my laptop.

the facilities are great, the pool is amazing, there is a coin laundry as well which for us was so handy since

wifi was so bad i used my phone 3g instead

the underground parking was easily accessible and spaces were always available

staff moved us to an oceanfront spa which was really unexpected but we thoroughly loved it.

beautiful place to stay. pool bar had amazing cocktails

staff where fantastic & we had the spa treatment which was second to none