overpriced party area small room no bottled water no pool bad bed need i go on

friendly staff! simple but generous breakfast.

snowy entrance and parking lot,no shower curtain,no wifi during our stay.

clean, comfy, warm room and breakfast area with easy parking spaces - and very lovely staff.

missed breakfast as we left early. perhaps have breakfast items out earlier

the friendly staff and free airport shuttle as well as early check in for travellers.

a long flight, it would have been nice to have a quiet room and not put next to a family with kids

clean quiet and an amazing pool for the kids... they loved that and we loved the hotel

great location, nice restaurant, pet friendly, lots of parking

service from the front desk, clean swimming pool and gym area and nice big bedrooms with stunning views down

the staff were exceptional, friendly and went out their way to fix an issue (connecting to wifi)

breakfast was good. healthy choices possible.

great wifi, huge family room, lots of parking, great breakfast

the wifi worked well, so we were able to get some work done before our pick up arrived

location, pool, breakfast close enough for amenities like dinner across parking lot!

our suite of rooms was enormous giving plenty of space and a fully usable kitchen

everything especially the kitchenette

it has great wifi so you can use your own electronic devices in the room

the room was clean and wifi worked liked a charm

t realize kitchen was on each floor but i like that, comfortable mattress, helpful staff, small gym

it was still wet from the laundry , so had ro call to get another one

didn t work, room service was cold and took triple the time as told by kitchen staff

included and full use of spa facilities during the stay

rooms were kept clean. room service was prompt.

the restaurant was delicious but kind of pretentious, they had truffle fries on the room service menu but when

the wifi in the room was sooo slow it was easier to use lte.

property is not maintained grass outside our room was super long and the laundry was piled up down the way and

awesome breakfast free

great bunch of people, very super nice, and the breakfast is great

i loved that there was a pool and hot tub there

he was also maintaining and checking the status of the pool the chef guy mickey has the best customer service

our kids (4,2) got to know the one guy working breakfast and by the end of our 9 day stay, they were

gym and breakfast were good.

parking stalls small bigger fridge with a freezer section.

gym was clean and well ventilated but just a bit small

free parking, central location , pool with slide

good staff, good location, good facilities, good breakfast, good exercise facilities and pool

price was too expensive for a standard room and 25 pet deposit was unexpected

pet friendly rooms are carpeted, which is not necessarily a bad thing, but we have two medium-sized

pet traveled with us and of course we paid a daily fee for his stay

near restaurants. there's laundry facility.

my son enjoyed the pool and water slides

rooms and pool clean

the renovations were not complete and didn t have the pool, gym, laundry and restaurant available for use

all pool and spa facilities were under refurbishment

of toilet paper with no spare , did two loads of washing day one no top up of washing powder when room service

winter tradition is a winter weekend at the royal love the 2 bedroom suites perfect for a family kids love the

the gym, hot tubs and infinity pool were fantastic

it got a laundry room

the kitchen was well stocked and the rooms were comfortable

great wifi friendly staff and quiet.

location close to the mall, a lot of different restaurants nearby, great spa area.

pool/hot tub very clean and times to book due to covid

lots of parking

kitchen had area to cook which is helpful

we were in kelowna to inter our mother at the kelowna cemetery just up the road beside the golf and country

the pool and spa were perfect for the kids

your pet friendly your pet friendly being constantly tly questioned about my dog was kind if annoying

lovely staff at reception, bar and breakfast

it was to be told upon checkin but the lady doing so just gave us our keys and explained wifi

we also appreciated the early check in on wednesday as we had our 6 month old daughter with us and needed to

bed, good size bathroom, spacious, good night's sleep, location is good, liquor store and bar on site, close to

nice rooms, good wifi, smitty's family restaurant and a pub in the hotel

clean, loved the sliding doors between the kids and i

pet friendly is a definite plus fir us

instead of regular room we received bigger one with small kitchen , just because your hotel was not fully booked

we expected that our room has small kitchen

the bed was comfortable, wifi worked ok, it is a quiet place, so i was happy in the end

breakfast could be better.

pet friendly room included food dishes and waste bags for our 2 dogs

lots of parking

parking could be more lite.

staff were great, accommodated an early check in

the stay was comfortable. the bed was cozy. the small gym was perfect.

yet again clean, comfy, warm, free parking and great staff

it was a nice place to have breakfast looking out over the pool and flowers.

there were young kids everywhere running through the hallway almost bumping into my wife, and my dog and i

perfectly adequate gym

free parking and very accessible

are loads of sports teams that stay at this hotel and all the kids running up and down the hallways get a bit

loud hall way with kids running crazy to all hours of the morning,(not kids fault, no adult parent supervision

so many little attentions to details. good breakfast

bathroom, free laundry n excellent breakfast

very good location and good wifi connection

affordable and had parking

parking is secure and there are lots of social spaces to enjoy

loved the quirky rooms, cute arrival gifts in the rooms, super clean, and the rooftop lounge and pool are

i had a fantastic time in the pool (which i didn t realize would already be in operation) sooo happy with

stained carpet in bedroom

really fun for my kids

we didn't use any extra amenities or room service

pool area needs updating.

laundry carts left in the hallway, there were several and it was after 4:00 pm

we overlooked a gospel location with a soup kitchen and a line up of homeless down the street

room service

thanks jimmy for the amazing breakfast

house with a charming history and a very nice host, who makes great breakfast

breakfast was excellent, with a variety of fruits and yogert with the main course.

everything about our stay was lovely. the full breakfast was a highlight.

breakfast was superb and more than set group up for the day

mattress, flat pillows, inefficient room service

my great aunty in vernon i was accommodated to the second floor with a balcony overlooking the pool incredible

has pool that is well kept and clean and super fun if you have kiddos .

parking was good and within eyeshot of our room (we like to keep an eye on our motorcycle)

parking is a bit of a hassle

parking was a bit tight, but certainly manageable.

has free wifi, fridge ,

room was clean, included wifi, tv, fridge, microwave, a/c, coffee maker with coffee

most impressive kitchen area for use by guests; clean, tidy, with all kitchen equipment supplied

fridge, microwave, coffeemaker, hairdryer, & wifi

staff was not very helpful with wifi and

just easier access to the wifi

in the atrium) perhaps in the room as i didn t find anything nor any brochures or info in room service for

noisey kids after hours

ridiculous no room service vouchers that are useless

clean, friendly & helpful staff, good breakfast.

it was clean, comfortable and breakfast was nice

i loved that the room had a table, kitchen sink and counter

my kids ran barefoot in the room and their feet were black

and the kids loved the waffle

kitchenette and floors were a little dirty could have been cleaned a little better

location, fantastic parking, large room, was very clean and welcoming

not about the hotel, but the restuarant they have next to it (bourbon street bar and grill) was a bit expensive

beautiful, spacious room. awesome walk in shower. wonderful pool and hot tub area!

we also enjoyed the hot tub, laundry services and the bed was comfy and the room was clean

we were staying at the hotel for the big space and spa bath to be honest

wifi

clean, new, linen, shower head and good breakfast

a small gym, small pool and hot tub jacuzzi

gym didn t open until 8 am

pet friendly, comfy bed

kitchen is poor on utensil

the wifi is just useless the wifi is not able to send one picture

easy to find, easy parking, comfortable room and bed. decent place to walk the pup.,

parking. people can t park in one spot to save their lives. it was horrible!

upper floor wifi

kitchenette rooms are all on a 2nd floor wing with no elevator

apartment was comfortably furnished and the outdoor patio was great for fresh air and place for kids to run

wifi - could only connect in one or two places in the room; kept dropping; very slow

breakfast was served in a brown bag with kids meal sizes,not professional at all

wifi password, wrong deposit amount

and pool was fun for kids

waterslide, comp breakfast, friendly check in staff

somebody was in the gym with his very loud music, didn't even ask other people people screaming in the corridor

lots of parking, hotel staff are friendly, very clean property

breakfast, pool/waterslide/splash area for the kids

no shade for parking

location with view across a golf course

clean and good equipped gym

the gym, the breakfast, and the location

i have a large super duty dually pickup and the parking spaces are large and well laid out

data fee, overcharged pet fee

ample parking for trailers.

we had the kitchenette which is always handy when traveling with kids

bed was so hard and having 600 track and field kids not able to have breakfast on the last day was

handicap parking

cleanliness of the place, restaurant on premises, convenient parking

hotel shares a parking lot with a boston pizza, dairy queen and a gas station, and is right next to the highway

the carpets were dirty and there was pet hair and paper on the couch

good location, good amenities, ample parking, and great mountain views.

resturants and room service available very convienent especially travel with seniors and children i would

very small gym, could only really fit 2 people in at any one time

the fire pits, two hot tubs and two pools with the possibility of renting paddle boards is amazing

do not charge for pet extra 20$

nice restaurant abd bar at the property

only downfall was parking is a little tight. once you figure that out it easy.

we especially loved the fireplace and made good use of it, along with the balcony and kitchen

parking a bit challenging when full

a spacious suite with a full kitchen

lots of free parking a bonus which we appreciated

the pool was also very clean

had to use an u secure wifi connection. password would not work!

wifi wasn't that great

parking is limited

large truck kept parking in front of our window

had a room with kitchenette it was a great room but both siding doors on either side didn't lock

it was nice to have a kitchen with dishes etc.

the kids loved it

pool,though we haven't had a chance to try it

was awesome to have a little pool on the hotel grounds