close to highway and amenities, very comfortable king bed, fast wifi, tasty breakfast, fridge in the room a

good wifi connection

wifi is veryvery slow... terrable...

more parking would be helpful since we took the last spot when we arrived later in the evening.

parking is kinda fishy, because there is some construction nearby.

i was told no room service

the room service is very good.

the gym would also benefit to have free weights and larger

delicious breakfast

wifi wasn t connecting in the room. couldn t send a text.

breakfast, lights on the main lobby(too dark)

big room, good breakfast, free parking, convenient to downtown.

love it kids love their pool and slide. clean hotel, good bed. a lot of parking thks

we loved everything. and that there are lots for kids to do and restaurants

we requested extra towels but were denied, which was frustrating especially since room service was not provided

beds, very clean and modern with a great breakfast and a pool just big enough for the kids to get the crazies

for stay if you are visiting for travel or work but i wasn t looking for extra facilities like gym and pool

hand towel bar lousse it fell when my son removed the towel

another family and the hotel managed to place us in adjoining rooms which was fantastic for the kids to roam

room service was not provided. replacement towels, soap, etc had to be requested

enjoyed the pool facilities with the little one

built in kitchen inside, with microwave etc perfect for someone travelling with babies or young kids

sometimes the breakfast was on the cold side, even at 6:30am.

pet friendly, extra clean

location, gym and the breakfast are great

a suggestion, if you don't have kids try to ask for a room with outside view

how the garden and pool was right infront of the room

concept was great and adapted for families, the pool/sauna area was fun, the free and accessible parking was

i found the pool a little cool

3 kids, myself and husband were all very comfortable with a double queen room

was a little challenging to navigate with a mobility aid and there was not dedicated accibility parking that

wifi is slow.

plenty of options and lots of seating staff was accommodating to english room was well kept the gym facilities

choice of options, good, quality products, coffee/juices available 24/7; lot of parking; decent gym; knowledgeable

location for those in need of a clean, quiet, pet friendly stay

breakfast is ok, you know the price is low, but the facility is good and very clean

for few days in quebec city for a reasonable price: it includes a very decent vast breakfast, parking spot and

room and location fine. wifi worked well, clean...room was good, not great considering the cost.

free coffee. free breakfast

great staff, great breakfast and such a nice room

we appreciated a friendly bilingual check-in and used the onsite wifi

spacious room, 24-hour front desk (important because our flight was delayed), ample parking, close to

wifi we had zero problems with

the pool was out of service

new new ac library quiet this hotel should be rated four star hotel not two star plenty & easy parking

delicious coffee and ev charger was a nice bonus, need

wifi was a bit slow

also appreciate the ev charging

poor wifi quality

the staff was very nice, coordinated charging multiple cars on the ev charger throughout the night

free parking was a bonus and the breakfast was adequate

while we had to pay for public parking in quebec city, it was still cheaper than staying in the city (about $

the snow was piled in the parking place.

had trouble with the parking lot

also loved the parking abundance

wife enjoyed that we could sit in the lounge area where the fireplace was and enjoy our night caps

spa and bed

pool was packed with kids no chairs were available for hours

staff, fireplace. landscaping

we enjoyed was the pool and how kind the staff were, they also offered free slushes to the kids and apples which

the shape of the lot is weird, so there is no parking around the front entry, but there is a side entry in the

since we were with our kids and staying for 2 nights

pool a little outdated but kids still had a lot of fun. i found the water cold.

not sound proof and you could hear kids running in upper floor .

parking

pool is too cold, and the spa was closed but not mentioned when i booked, we only found out when we checked in

where covid is now - i think it is rather ridiculous that the bar & restaurant is still

the pool is super good and it was pleasant to swim and chill

good value for money, the kids breakfast too very quick and big portion for $10

gym could benefit from a renovation and new equipments

my kids love the amenities; playground, swimming pool; gym, sauna.

the wifi does not work properly on weekdays.

the best part is the swimming pool is open late so that guests can relax after a long day troll

room was ok, the pool & the hot spa was beautiful but a bit small for the amount of people, the activities for

the all day activities for the kids were amazing! great magic show!!

very noisy all night there was a rolling cart going above the room (i m thinking there is the laundry room

you had to purchase wifi to get better access

easy to find, free parking, early check in, friendly staff, super clean room

hotel staff were helpful and kids loved the pool

did a massage and the room is in the basement next to the laundry

within close proximity to all the main attractions; the room was clean and spacious for my 3 kids and me (double

pool was a bit small but still very nice to have

suggestion, breakfast was good but was monotonous ( same items every day), if they can add variety and change

gym could have better eliptical machine room could have fridge with freezer

pool hours were great 7am to 11pm kids loved it rooms are small but clean

the room service didn t do their job

pool facilities

kitchenette in our room. pool and hot tub. location.

boston pizza room service

a well equipped kitchenette would be ideal for an extended stay

the rooms, the cleanliness, very friendly and helpfull staff, lots of parking places, nice little gym

there is a gas station nearby and there is a 24hour gym included as well

had my pet travelling with me and he was barking in the morning due to noise outside my room 119

it was nice to lounge in the pool at the end of the day

excellent restaurant and gym. lovely room.

the laundry dryer is very old, the filter screen is worn out

rooms were comfortable and the indoor pool an added bonus when travelling with kids

basic hotel. nice lobby with fireplace. staff was friendly. pool water was clean.

and garbage not collected during our two nights stay, cards deactivated fast, pool crowded with kids and small

the hotel was clean, secure, good for family, kids liked the swimming pool

the easy part of course is the free parking and breakfast included

the room and hotel were very clean. very good breakfast. courteous and helpful staff.

free parking on site, not crazy downtown prices with very solid package of services makes this hotel

and have to make reservations if not you won't be able to get in 4- we stay for two nights and no room service

value for the money thanks for the all you can drink self serve the kids enjoyed the pool but wish it was a

there was also a dust on the picture frames in the kitchen hall

is a bar and a a restaurant on the main floor, the girl at the reception is pretty cute, a nice kitchen

they were so kind and the room was great. lovely clean place with access to kitchen area

including the shared bathrooms and kitchen

weak wifi

the kids loved the crafting and storytelling experiences

also, the pool was a hit

pool abit small.

the gym was small, with 3 cardio machines and a yoga mat with a few small hand weights.

the restaurant is amazing the spa is really nice too

laundry and pool were a welcome surprise

desk attendant was friendly - she helped us get our ac working upon arrival and helped with the ev chargers

we had a room with a kitchenette and all the necessary kitchen supplies

didn t like i had to pay for parking if i am already paying to stay at the hotel

nice place great breakfast will come again

pet-friendly but clean

assistant bars on both the pool and hot tub were so loose it became problematic trying to get in and out of

no wifi and the clean towels smell bad, smokie

rooms were clean, the free breakfast was delicious and the staff was very friendly

everything was spotless and new looking. the pool is very nice - warm water.

parking out front lol

parking space, it was very crowded

pool was a tad on the cooler side but kids pool was warm

breakfast included and access to a beautiful swimming pool and spa

of the couples said they were surprised you didn't have waffles for a breakfast option

poor wifi speed.

the wifi is not quite good, maybe the router is placed far away from the rooms

homely medieval feel (nothing like hotel boredom) with all modern amenities including full kitchen

wifi was a bit weak at times, but manageable

there is also a shared area with kitchen, books, games and sitting area we loved our stay there very much

bad wifi and steep steps / no elavator . average breakfast

the wifi didn t pt work and here was no fridge nor coffee

parking was reasonably priced, and i liked the ev charger

the wifi was weak at times.

wifi kept glitching out

room service is great and considerate

all the kids would run back and forth to the 2 rooms (316 and 320

sauna or hot tub would be nice but no room due to gym.

decent pool and very nice hot tub

great large bed. nice bar with good service

being pet friendly

we did not have access to wifi until midnight

indoor pool and gym and close to everything downtown walking distance

location, pet friendly traveling with a service dog staff excellent

the restaurant has really good breakfast. the swimming pool was a bonus for the kids.

but i would say 85% of the time the wifi worked well

wifi is a little slow

gas-fired fireplace

daily room cleaning, with self-service for towels and coffee and such, and with a communal kitchen, all of which

the wifi was weak in my 3rd floor room, but ok in the oak bannistered staircase.

we had a bar fridge, why not provide real cream and milk for the coffee

the hotel has a lovely revolving rooftop restaurant and bar that offers a spectacular view

like the pool area, hot tub and gym

wifi was spotty

the water temperature in the spa at the fitness center could have been a little hotter.

gym equipment and selection is quite old.

we stayed with two little children and there is no room service and no cleaning service

the pool was close ... little deception

is perfect walking distance to old town, nearly hotel have lots of restaurants, coffee and bar options

you can go directly from the pool to the lobby but the route is not sign posted

place is above a highly frequent bar / club

all of the high tech conveniences, fully stocked bar great bathroom great availability of room supplies great

a taller hook or towel bar would be nice

kids and adults, we all loved it

room was beautiful, with comfortable beds and linens, and a convenient mini kitchen

the bed was very comfortable, i really liked the small kitchen and attention to the details on design

the host was really helpful and the bed was very comfortable and it's kids friendly

we appreciated having a kitchen space and table, and enjoyed using the coffee maker each morning

staff very friendly, good amenities, including pool and hot tub

the hot tub and fireplace were outside and very nice

an bar service in the hotel was adequate, but many good restaurants and bars close by - i

some of the gym equipment was not working

pet friendly is good but the room can be bigger , beds

not much, crowded with too many kids hoping the oool.

the room service was fast and efficient, the room was clean and comfortable and the view from my room

great gym equipment but gym lacks space for floor exercising

my kids love the heated pool! so even if it was -12 they were able to enjoy the day!

super cool outdoor heated pool and a sauna

kitchenette sink was leaking water

the kids can only swim until 9pm.

limited amenities in the kitchenette. some plastic cutlery and plates would have helped.

most concerningly, the electrical outlets in both the bathroom and the kitchenette sparked whenever items were

also, room service was great in the area of service, but none of us liked the food

suite was great with kids, good space the location is perfect the staff was very nice beautiful

i was there, there was no wifi available because of technical issues, and it really let me down

great bar located inside with music and great ambiance

room service past 8

i did request room service daily and felt like the service was lacking for a five star hotel

the wifi was complimentary (included in the price), strong and reliable

liked the coziness of the gas fireplace after a blustery day's walk.

get a drink at midnight but a lot of the places were closed so we walk back to our hotel and the bar was just

the room was beautiful we had a suite number 15 with a kitchen and living room area

would not suggest it for kids is a traditional small boutique hotel but a perfect location

good wifi

could have been my phone acting up, seemed the wifi kept kicking me off, overall it was not a huge

certain kitchen accessories were missing or illogically placed

friendly staff, convenient and available parking, the room was large and comfortable for our use, pet

the fireplace without heat option was cool

the wifi is free but does not work. there is no staff, you have to call them a leave a message.

no wifi

i was then given the code for the main entrance door at my hotel and the wifi code as well

ac and wifi not working!!!

of my bed that didn't work at all, and the lights above the sink a few were burnt out, and the wifi i found to

convenient location, clean, nice staff and great breakfast idea

we didn't use it, but there is free laundry on-site and outdoor space to relax

you are offering laundry facilities you have to ensure that the appliances are properly working

that all tvs had, no need to sign in on any of your streaming services, just connect to the wifi and transmit

the kitchen for shared use and the breakfast were great

location and it was clean and had wifi

there's no wifi signal in my room.

breakfast was served at the restaurant next door

wifi is so poor.

was no breakfast

the wifi is free but slow at times

wifi was not effective maybe because we were on the 4th floor

wifi was a little temperamental

also, the wifi in the room in front was very weak

wifi

heard screaming kids at all hours

free wifi

very large room. kids loved it ...perfect location from all the attractions. staff was excellent

no wifi. no phone.

excellent wifi, beautiful smile from the

wifi signal was poor

some feedback that the gym could use a few things-water, towels and something to clean the mats

front desk staff unable to help with wifi question

beautiful relaxing room, gym, movies and popcorn for your room

fantastic about this place, staff are outstanding, room is on the smallish side but acceptable, wifi great, the

excellent wifi

sorry it just the kids that ruined my stay

noisy when your next door is a family with kids

in my case i heard the noise from the laundry very early in the morning

might be suitable for kids on school trips, but not ever recommend this to anyone else

in mind it is not for old age people, people who are unfit to climb stairs or people with little kids who find

had awesome breakfast every morning

mornings were a delight with a wonderful continental breakfast, and having free coffee and nespresso available

breakfast was fresh and delicious

the host, the breakfast, the bed, the large downstairs room, the outdoor space, coffee anytime!

breakfast was wonderful

excellent space and kitchen area.

pet or not, stay at this lovely hotel if you visit quebec city

kitchen in a closet with fridge microwave and coffee maker

they are pet-friendly and even bring you a dog bed, bowl and special treat- most places simply charge a fee

the room has an amazing kitchen area

big huge apartment great bar on site

previously mentioned pub noise was not an issue for us, albeit bar open to 3am

it is super close to the train station and the bar below the hotel was great to have a low key night (beer and

our room looked out over the front street, wifi and shower pressure were good

includes all what you need, good wifi, coffee machine, fridge, big tv, etc. quiet.

need towel hooks in the bathroom, non slip mat for the shower, a shower bar for safety

the fireplace in our room did not work. and the carpet was stained .

no daily room service

booking showed us a fireplace - no fireplace in our

places and train or coach station good size room and quiet despite presence of a bristo bar nearby breakfast

black decor, while i continued to appreciate the view (all directions) and, newly, the full kitchen

good location, nice staff. recently renovated hotel. good wifi.

room that kept us awake - we worked out it was coming from the bedside table where there was a wifi/charging

hope the heaters in the bedroom can be set by wifi so the hotel staff can heat up the rooms before guests'

email and it may not have been possible to call the number on the door for help until we were on wifi

wifi worked, but it was a little slow. nothing else not to like. our visit was quite remarkable.

wifi can't connect after midnight

little small room for family with 2 kids. but for 1 or 2 night was oki.

gas fireplace is lovely (wish you could see it from the bed but the room is too small for that)

wifi worked very well

location, strong wifi signal

got a late check out no

they accommodated an early check in request and gave us a room with a great

the wifi would randomly stop working.

wifi, coffee, refrigerator

and the we weren't able to connect to the wifi

pet friendly and very convenient to explore old city and the staff even charged our car without

being able to have two devices on the wifi at once

t bring our dog with us but loved that the hotel is pet friendly and has treats and souvenirs for the pups

our only complaint was that one night a new guest brought a pet to the hotel, the pet was making noises in the

wifi signal was very poor and you had to log in and out quite often

- wifi was too slow

very quaint room with a fireplace.

the rooms however but, if you are like me you will be using your own phone through the hotel s wifi

wifi in room 10 not great

price for the facilities offered - very weak wifi

great location, good wifi, bad tv, would definitely stay again.

big room with fireplace (the one we were

location, shower, wifi, heat/cooling system.

good shower and wifi

the bar and restaurant are closed until spring.

bed was not comfortable, the wifi was not good at all

incredible location, fantastic staff and a lovely room and amazing spa bath

asked for the room with a tub and fireplace since it was our anniversary

there were laundry bags and discarded furniture in the hallway and construction materials on a landing just

towel bar in shower was hanging loose