car parking and appeared to be a fairly new hotel. small pool to dip

carpet in the hallways. charging for wifi. breakfast should have been included and not extra.

like how the second was locked and didn't have any access to it, i also didn't like how the wifi wasn't connecting

it was pet friendly and we travel with a small parrot.

com should include that there is a fee associated with a pet and will be charged at time of check in

the wifi was weak at times.

bad wifi and steep steps / no elavator . average breakfast

parking was reasonably priced, and i liked the ev charger

the wifi didn t pt work and here was no fridge nor coffee

wifi kept glitching out

the room was very clean, the beds were comfortable and the wifi worked well in the room

there was a sitting area and a kitchen which was a convenience

we had an amazing room with a fireplace, it was great to relax there after walk in the cold.

wifi worked well in the room

it was very quaint and we liked that it had a common area/kitchen. convenience was key

wifi was spotty

the water temperature in the spa at the fitness center could have been a little hotter.

plus the wifi was on and off all the times

the pool area was great with waterfall feature as well as hot and cold

4/5 ( they extended our checkout time for additional 2 hours) pool spa and gym

filtered water wine dispensers friendly staff lots of amenities- convenience store, hot tubs, pool, fitness,

gym machines not all working

the automated wine bar was something we'd never seen before and we enjoyed making use of it

loved the hot tub, sauna and the pool

rooms are little small if you have small family with kids.

a taller hook or towel bar would be nice

place is above a highly frequent bar / club

all of the high tech conveniences, fully stocked bar great bathroom great availability of room supplies great

pet policy statement at booking

breakfast was exceptional.

i had no information about the wifi

comfortable room, breakfast was good. very handy highway.

the pet fee is enormous especially for a small dog used to travelling

very cramped impractical kitchen/coffee area

had awesome breakfast every morning

mornings were a delight with a wonderful continental breakfast, and having free coffee and nespresso available

the host, the breakfast, the bed, the large downstairs room, the outdoor space, coffee anytime!

hotel and staff exceeded my expectation, the breakfast was lovely with a view of the garden or in the garden

nice warm pool for rainy day entertainment. new free arcade for kids which is amazing.

we stayed with two little children and there is no room service and no cleaning service

staff accommodated us in bar area when we came down for breakfast and the breakfast room was totally full with

kids will pay extra

nice warm pool for rainy day entertainment. new free arcade for kids which is amazing.

poor wifi speed.

wifi was a bit weak at times, but manageable

i liked having the kitchen availability.

the room had a full kitchen (not that we cooked) if we wanted to cook and it was well stocked with a refrigerator

having a shared kitchen and common areas was a nice feature, although i didn't take advantage of them

black decor, while i continued to appreciate the view (all directions) and, newly, the full kitchen

good location, nice staff. recently renovated hotel. good wifi.

room that kept us awake - we worked out it was coming from the bedside table where there was a wifi/charging

wifi worked very well

location, strong wifi signal

guest with kids running in hallway late at night only in the last 2 nights of 5 night stay.

gas fireplace is lovely (wish you could see it from the bed but the room is too small for that)

wifi & a/c was not working

price for the facilities offered - very weak wifi

get wifi service to access tv, and the air conditioning unit wouldn t cooperate the 2nd night

very quaint room with a fireplace.

excellent location. nice size room and beautiful fireplace.

wifi was pretty slow for today's standards. still worked, just slow.

it is the only property that charged a pet cleaning fee

wifi connection was spotty and there was no mini fridge in the room to use

our only complaint was that one night a new guest brought a pet to the hotel, the pet was making noises in the

the hotel was pet friendly (the staff greeted our dogs with dog treats when we got there)

we were not told about access to a pool, hot tubs or the gym at a near by hotel

delicious breakfast

the breakfast was very good and filling the service was top notch!

hotel is on main street into old quebec, no breakfast included but several restaurants very close by

wifi was really weak. possibly it was due to the location of our room.

there is a cafe around the corner which is a good place for a light breakfast

wifi was a little temperamental

wifi was not effective maybe because we were on the 4th floor

lobby access code, room access code and wifi details were sent in a day in advance and even though there was

wifi connection in my room

rather, i had to find wifi (as phone wasn't yet working in canada) to give them a call to figure out things

heard screaming kids at all hours

email and it may not have been possible to call the number on the door for help until we were on wifi

wifi worked, but it was a little slow. nothing else not to like. our visit was quite remarkable.

hope the heaters in the bedroom can be set by wifi so the hotel staff can heat up the rooms before guests'

they had a ballroom for the kids to play games

it's crazy not to have a bar open there. nit enough food and beverage options at all...

the rooftop pool including a bar offers a breathtaking view over quebec city

1 gadget can access wifi, no exhaust in the bathroom, no complementary breakfast/ bottled water to drink for

pool hours very limited.

it has a kitchen to share, very clean and big, so it's very hepful

is a bar and a a restaurant on the main floor, the girl at the reception is pretty cute, a nice kitchen

loved being able to do our own washing in the laundry too

a small restaurant downstairs, the rooms are comfortable and everything is well organized in the kitchen

the kitchen is awesome with separate equipment for each room and fridge space too

ac and wifi not working!!!

of my bed that didn't work at all, and the lights above the sink a few were burnt out, and the wifi i found to

no wifi

i was then given the code for the main entrance door at my hotel and the wifi code as well

the wifi is free but does not work. there is no staff, you have to call them a leave a message.

the wifi would randomly stop working.

got a late check out no

they accommodated an early check in request and gave us a room with a great

wifi, coffee, refrigerator

and the we weren't able to connect to the wifi

great location in the old town. modern kitchen and aircon.

free wifi

very large room. kids loved it ...perfect location from all the attractions. staff was excellent

wifi didnt reach the third floor

wifi worked well

wifi was a little difficult - but workable.

also, the wifi reception was very poor and nobody seemed to either care, or understand, until one

sorry it just the kids that ruined my stay

in my case i heard the noise from the laundry very early in the morning

room beside us was were they did the laundry and where all cleaning supply s were and there was a lot of noise

the room was beautiful we had a suite number 15 with a kitchen and living room area

liked the coziness of the gas fireplace after a blustery day's walk.

wifi in our room was very poor - tv was buffering all the time.

superior room was huge, like small apartment with sitting area and kitchen

would not suggest it for kids is a traditional small boutique hotel but a perfect location

i didn't know the hotel was a pet friendly hotel. the room had carpet and felt very dirty.

the ev chargers in the parking behind the hotel.

full kitchen, exposed brick, comfy robes, and very pleasant remote staff who helped us with check-in

the fireplace in the lobby was great and the check in clerk was very helpful in giving suggestions for

friendly staff, convenient and available parking, the room was large and comfortable for our use, pet

wifi is good

we didn't use it, but there is free laundry on-site and outdoor space to relax

the bed was super comfy and wifi worked well

hotel was bright and clean, the kitchen was well

convenient location, clean, nice staff and great breakfast idea

could have done with a good quality bar area more in line with the overall quality of the hotel.

visited the gym /sauna each day and some of the equipment did not work.

we only discovered the hotel has a laundry as we left through the underground car park

bath mats and more foot towels for safety especially with kids so they don't slip.

wifi not always stable

our room (the loft) was huge, had a kitchen and a great view of the chateau

the bar fridge was in the clothes closet which restricts the space for hanging clothes

we were on the top floor, being the only room on that level and included a lovely kitchen area

cozy room, great location, good vibes, nice staff, pet friendly

bed was not comfortable, the wifi was not good at all

if you have a ton of baggage or kids with you, i d recommend asking the hotel to help you reach your room

everything and most importantly the little teddy s for the kids

i was there, there was no wifi available because of technical issues, and it really let me down

no room service which is strange for a 5 star hotel

great location, nice room, shower and bed. very clean and amazing staff. great gym and pool.

close to everything in the old town, comfy bed, restaurant and bar on site.

maid service was a little slow or maybe i am not used to room service coming in at 4:00 in the afternoon to make

fireplace made a clicking noise so turned it offud83dude41

location, shower, wifi, heat/cooling system.

room service was only average

need a bar and a restaurant.

the bar at the hotel served up some of the best cocktails i have ever had

room was large with a kitchen that was well stocked with utensils, coffee and tea

the room has an amazing kitchen area

i loved the fireplace in the lobby and the hotel bar

wifi bit slow at times.

rooms with fire place and own outdoor spa on private deck overlooking old quebec, kitchen facilities, great

wifi worked well

they have a nice gas fireplace in the lobby where you can stand and

great location. we got an upgrade since it was our anniversary. quiet hotel without kids.

excellent wifi

fantastic about this place, staff are outstanding, room is on the smallish side but acceptable, wifi great, the

a gym that we had to book a time for which restricts convenience

we got a room upgrade, early check in

gym facility is not great. an upgrade will be nice.

the wifi was easily available

had good and clear communication location is okay, close enough to everything good and fast wifi-no issues as

the tv box didn't work and the wifi was very unreliable and

can t find any instructions of the facilities, like wifi, or laundry room, etc.

it didn't work wifi for first few hours. no elevators, only stairs.

splendid location the accommodating and always smiling staff the gym (decent size and equipment for a hotel gym

indoor pool and gym and close to everything downtown walking distance

lol food pool gym sauna restaurant

the location is great, nice gym and pool, variety of food in the buffet, very comfortable beds

central location, lots of handy amenities, super helpful staff, late check out

the gym is super small and has almost no weights, so pick your time

gym was outdated and lacking in equipment

localization and every thing but laundry for guests wonderful!

they were renovating the lobby bar and it will be a nice addition when

we ended up using the kitchen for quick meals with the kids after a long day out

disappointed that the room service wasn't operating--you could go downstairs and bring food back to your room,

staff are very helpful and pet-friendly

early check in

we would have walk if not that late and temperature was warmer for the kids

and spa were closed due to refurbishment

the host was really helpful and the bed was very comfortable and it's kids friendly

once we were finally able to check in, my kids were so upset that they refused to leave the room for the rest

good for families with the kitchenette bright beside a grocery store and walking distance to a liquor

kids and adults, we all loved it

very well appointed kitchen with clean appliances, dishwater and cutlery

wifi is very very god breakfast and staff service is very good

booking showed us a fireplace - no fireplace in our

room service earlier like..9 am .. no ac was working.

was nice inside but loud at night right across from a bar that stayed open until 2:30

retro for the price - standing lamps were not on a switch and the plugs in the room didn't work bar one

access to the free wifi expired the morning we were checking out

were on the first floor (above the bar) and there was occasionally sound from the bar (it wasn't really a big

full kitchen with a lot of utensils and cookwarenice bathroom, bedroom with big tv, comfortable bed, a/c

very spacious, well designed, really appreciated the kitchen.

previously mentioned pub noise was not an issue for us, albeit bar open to 3am

free coffee, the eating room, the gym

the hotel also had plenty of free parking

gym is too small, equipment is old and most of the electrical one doesn t work

thank you for having laundry facilities

24/7 coffee & tea, parking space, staff nice,

unfriendly staff. poor wifi in the room.

i received an upgrade to a room with a kitchen which i really appreciated

because of the harsh winter, so i needed to walk on the snow and cold weather to get to the gym ever morning or

has a nordic spa and tropical pool area to enjoy

good sized room with functional kitchen.

restaurant in hotel had a free kids meal per adult and one small beer

restaurant in hotel had a free kids meal per adult and one small beer

well located for my needs, has 4 ev charging station

a little noisey being right by the pool entrance.

window view was facing the parking lot on the main level, (at the side of the hotel)

we didn’t have breakfast but definitely enjoyed the complimentary drinks for both adults and kids

room,pool

the fireplace would not turn off, the lights stayed on all the time, i can't sleep good

also found prices at the bar reasonable

wifi fast, very clean, very quiet, huge parking.

it faced the parking lot

very comfortable beds and pet friendly. it was good in general.

front desk staff was very good and welcoming good place to stay ev charging facility was helpful

no room service because of covid 19.

the pet policy was sent to me after last cancelation date on the day of arrival

is only one bathroom at the pool area

fireplace did not work

first level has access to the parking, so it was easy to go in and out

staff at bar and restaurant were 10/10

i ordered room service

during the night), there s plenty of outdoor space to walk the dog and it offers a free covered parking lot

is my go-to hotel when i go to quebec city, it's the cheapest pet-friendly hotel in the area (when you account

there is a small gym and swimming pool

made good use of pool, sauna,gym and restaurant. used the washing facilities too

conveniently located. the bar was great!

had everything we were looking for: free parking, no pet fee, indoor pool,

is a slide door to separate two queen beds, so kids can have their own space, every one had a sound sleep

it has heated pool

the pool was good

- the bedroom is big and clean - quite place - the breakfast

the pool

was clean and pet friendly, complementary laundry service provided at no cost, very friendly staff, quality

we received breakfast tickets, breakfast was a choice of salty or sweet and it comes in a box, cute

additional bonus the laundry was free of charge and the laundry detergent was provided as well

room service due to coronavirus however staff didn t tell this to at the time of check in so we

the services, cleanliness, staff, breakfast buffet, gym, and spa tub in the room.

we enjoyed was the pool and how kind the staff were, they also offered free slushes to the kids and apples which

that is the only thing but staff compensated by going into the kitchen to make us coffee

bed was really comfortable, pool and hot tub great, staff very helpful, and grounds were beautiful

staff was exceptionally friendly and attentive, helping me with my luggage and providing prompt room service

i was charged an extra $50 dollars for my dog after i already had paid for my room requesting pet friendly

spacious rooms. ample parking. nice facilities and breakfast.

sorry ny :) free wifi good quality, could watch my ipad you tube videos no issues or slowdown

boston pizza in the parking lot and a metro grocery store across the street if you need anything

could use a few more gluten free options at breakfast.

the pool was a hit for the kids and lots of options for breakfast

unsupervised kids in the pool, they were swimming all over the pool and under the water .

pool was a tad on the cooler side but kids pool was warm

wifi was pathetic

location, very clean and cozy room , comfortable bed , spacious bathroom, breakfast was so good( more than we

wifi very slow it keeps on loading and loading was not able to use that needs to be improve

the breakfast was great my kids are picky with taste and this satisfied them as well as my partner

hotel parking lot was a little cramped

not sound proof and you could hear kids running in upper floor .

very clean, great breakfast for the price.

no internet to connect wifi

easy to find, good parking. room was clean and comfortable. pool and hot tub were also enjoyed!

no access cooking facility or microwave or kettle. i would change that. no laundry on site too.

there was a large pool and play area and there was a spa on the first floor

the wifi was lagging a lot, & although i didn't mind, it was a disappointment to our kids who wanted to

basic hotel. nice lobby with fireplace. staff was friendly. pool water was clean.

the hotel was clean, secure, good for family, kids liked the swimming pool

was very noisy late in the evening, kids running in the hall. no baby chairs or booster.

'business' like hotel chain, and new all facilities needed: fast wifi, comfortable room and beds

modern, clean, free parking & great continental breakfast.

we appreciated having free parking on site and our room was really quiet, despite the hotel being on a busy

the cleanliness. the wifi.

poor wifi.

when my wife booked her spa package that showed on the web site, she only recieved a portion of the treatment

of parking