breakfast was fab and well prepared

the bar was cosy and the restaurant food was amazing

the views outside were amazing. nice bar area and staff were welcoming.

early check in was a bonus after climbing goatfell

particular lorna in the family and pet friendly lounge bar was very child friendly she asked my 5 year old daughter (with parental consent forst) if she

it met all our requirements very friendly staff good location easy parking.

wifi wasn't working in the bedroom my phone only had emergency calls luckily hotel phone in bedroom

parking was safe and convenient

appointed room, reception, bar and restaurant staff very pleasant

spacious rooms comfortable bed very attentive staff. excellent location and parking.

comfortable bar and great grassy area by the sea, gated to keep dogs and young kids in

we had a great evening mixing in the bar with the friendly staff, residents and locals

bar meals were excellent, best vegetarian breakfast i have had at a hotel

excellent dinner and breakfast, superb selection of single malts on offer at the whisky bar

we opted to eat in the bar both nights of our stay as the atmosphere and food are so good there

ception bar and restaurant), hotel room was amazing and will definitely recommend and will also return

spa facilities good

parking

eck in reception, receptionist for the swimming pool, beauty thereapist) were all absolutely brilliant

clearer signs for the hotel parking but that was maybe our misunderstand of the signs

great room service

staff friendly food quality parking ample rooms and tv great

sympathetic and helpful and went above and beyond d to offer things like a drink and food from room service as the restaurant was closed

an amazing hotel, the room was wonderful, the bar is excellent and restaurant first class , thank

food for room service was particularly good, room was lovely and decor tasteful

location and friendly staff. also the buffet breakfast was excellent!

kids slept all night no problem too and breakfast was really

unfortunately due to having an early check in we only had a continental breakfast

i had 4 kids in my room with me, 2 in the sofa bed and had to have 2 in the double bed with me as there is

walk to the airport for an early check in

wifi signal was not as strong as i would have liked

the room was equipped with a television set and wifi, and the beds were clean and comfortable

we like the location, the parking, quality of room abs very friendly courteous staff.

plenty of parking

good was excellent and bar staff were very courteous

room service a really good feature

friendly staff, lovely room, good car parking

breakfast was very good too with lots of selection

requested) and a lovely breakfast

near station for train into glasgow central. free parking.0

really liked the quirky story behind the douglas hotel and the early check in

very good breakfast, despite lockdown. room service was excellent.

wifi was very slow and traffic from the main road could be a problem

lovely building, great big room, speedy wifi.

was very nice and room service was very efficient and quick and staff were fantastic couldn t do enough for us so

room service also available which incurred no extra charges

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

very nice staff and cozy bar which also served breakfast

& friendly staff from reception to bar to cleaning

overall a very great overnight stay with the kids, thanks

great breakfast, and lovely staff. we had an evening meal too and it was lovely

the cooked breakfast was delicious and there were other options too

easy access to car park and hotel disabled car parking right at hotel entrance

very good hotel, friendly staff, good gym and good location next to shopping mall

bar area nice and staff on the bar were all brilliant

gym very under equipped

free parking clean easy access good location very helpful staff family friendly quite

great staff, excellent gym and decent breakfast.

coffee at breakfast.

breakfast could have been better

great gym on site also

reception staff were so nice and great with kids

the room, the shower, the bed, the breakfast, the desk, the wifi, the lighting

in 10 minutes

food for breakfast and dinner was beautiful and the evening meal was priced so well for the amount and

non existent wifi. bad smell coming from the bathroom sink which was never rectified

loved the spa bath and just so relaxing. meal and cocktail deal was amazing

the bar is set out very nice and very welcoming environment

if i was being picky i would say coffee, hot chocolate in bar could have been hotter!

breakfast excellent ...great variety

nice late check out

comfy room.great location.convenient for concert.lovely staff.well done.good breakfast.

located near numerous bars and restaurants and a casino

location was great with bowling, cinema, casino and a few restaurants

cinema next door and casino across the car park - we didn’t go so couldn’t recommend/comment on that

little find, a 20 minute walk into the centre of glasgow, surrounded by a hollywood bowl, casino & restaurants

we didn't get to bowling or the pictures, but we went to the casino during the day & for a 1st experience it was awesome, the

gym very

more staff during the day, sometimes was at reception/bar area waiting for a member of staff not their fault as they’ve got 50 jobs to do but the bar

pool table and gym available in the hotel

very modern, clean and nice hotel. good usable gym.

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

i arrived really early due to flight time and wanted to drop off my bags and the staff member on the front desk was

had some confusion over breakfast as it seemed like it was included in the room rate at time of booking but in the morning

kids menu was perfect for my son though at a decent price

modern hotel with amazing walking distance to ova hydro and ssc late check out and lovely

staff very welcoming and took time to locate marriott rewards which enabled us to get an early check in

no early 6 am room service alright wbreakfast as mentioned in the room advice book.

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

had to go down to reception to order room service. no one answered phone

from 8 am adults and kids running up and down corridor shouting and banging on doors either side of my room

the staff were really nice. the room was a great size. the wifi was excellent.

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

girl helped us out with an early check in.

the triple room is perfect for a single parent with two kids

not really suitable for young kids

breakfast was fine, would have more gluten free/vegan choices and a full scottish breakfast:) the

good breakfast choice

the breakfast is generous and delicious

ambiance,staff,location as we were attending a concert at the ovo,bed so comfortable,breakfast.

we loved the quirkiness of the room and the breakfast

the late checkout was excellent as was an early check in

allowed me early check in which was most helpful

did superior room just that website says u can check in early and check out late i didnt checked in early - did after 5 pm but wanted to check out late by one hour till 3 pm

comfy bed cheap breakfast kids ate free

friendly staff who helped get an early check in

breakfast was good value

good location. plenty parking

staff very helpful used room service good food especially the haddock reasonable prices.

value for money, room and bathroom were cleaner than some other more expensive accommodations, room service was really fast, food was better than expected and staff friendly and helpful

free parking and good choice for breakfast

lovely pool and well equipped gymnasium

kids in the bar late at night

kids complained about no free wifi in the room -premier inn did it.

room was spacious clean pool and thermal spa was good communal species where excellent

wifi not available free

got room service which was quick and tasty

there was a gentleman in a kilt

the young lady in the bar was also a clear asset to the hotel

minimal gym facilities but there are complimentary gym options nearby.

restaurant, etc) due to how busy we were with wedding, but everything we did experience

quick service, spotless clean and staff were amazing with the kids

facilities were great, pool, gym etc all really clean and had everything you needed for a few hours down time

clean top class food would highly recommend rooms spotless very comfortable we used all pool and gym facilities

enjoyed the whole experience, from the lovely room, to the spa , we could not fault anything

it was great we were able to get an early check in so could use the pool facitities on arrival good choice of food at breakfast and

location was perfect, rooms were clean and got early check in

the staff in the bar especially thomas and his boss they made us laugh all night

and the bar especially the front area where you have an excellent view of the street and can people

we had a nice stay though, restaurant and bar onsite are both great

most staff were helpful, early check

arrival to leaving the staff were amazing the rooms were lovely and clean beds comfortable and breakfast was amazing we ate late at night which was great after a long day drinking with friends

the room

lovely breakfast, kids friendly

also the late check out, could add breakfast on on the morning of and staff were so

early check in...

which was facing the railway, you could hear the trains and you could hear the neighbours and kids crying

amazing staff, superb location, excellent room service, restaurant, and breakfast.

room service menu was a bit limited for simple meals

great location, fab gym, lovely comfortable rooms

staff were great and allowed an early check in and late check out- which was massively appreciated

we booked breakfast both morning brilliant priced and kids ate free outstanding selection and also a full hot breakfast menu great quality and selection

staff were so warm and friendly and it had a cracking bar where you could start or end your night which was so relaxing

breakfast options were wide and filling

there is a gym but i didn’t use it

there was a late check out (11am) as standard and a lovely bar and reception area to relax in

the bar lacked atmosphere and poor choice of beers on tap

receptionist and helped with early check in

& bar closed especially @weekend was to wet to go to a bar or restaurant outside if had bar opened

at reception very friendly - early check in accepted , rooms spotlessand very comfortable

the bar closed early

great staff and great tie in with local gym. fab breakfast

wasn’t ready till nearly 4 and had asked for early check in

the kids hanging around the reception area waiting for a pop star and we couldn't get a seat to sit

bedroom was lovely and kids loved the bunk beds

excellent breakfast. lovely rooms and very central

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location, this was was perfection for

a laundry room or a place to dry wet clothes would be nice.

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

excellent,breakfast excellent, staff very friendly and helpful lovely modern hotel very central would

great breakfast. very comfortable room. excellent location

location in the centre of glasgow with great facilities a well stocked gym a top floor restaurant and bar with a function room the breakfast was excellent

bathroom design offered no privacy, especially for families with kids

e the 7th floor bar and bowling as we simply booked for a night without the kids and listening to mum/dad on repeat, so once we got inside the room we didn’t leave until

early check in was fantastic paid extra however happy to fo that as ut meant we could freshen up

breakfast was absolutely gorgeous, the staff were incredibly helpful and the room was one of the

well priced, easy check in and out, lovely staff to let us early check in

we got an early check in which was a bonus and greatly appreciated

perfect location, lovely river view, clean and comfortable, good breakfast ud83dude03

didn't bother us too much but if we still had kids in double buggy it would've been tricky

didn t have room service would have liked breakfast in room

some room service trays left at our door when we checked into the room

also had kitchen at side with microwave and fridge

wr only stayed one night so didn't need the kitchen but it's great to have th choice especially with young children

the rooms were so clean and comfortable and it was so nice having a kitchen

the kitchenette was a great addition

location, kitchen facilities, 9n first floor, quiet

the facilities was also great; it had a laundry bar and a gym next door

booked the stay with breakfast included, but i wouldn’t necessarily recommend it

great breakfast in the morning

we didn't have the breakfast that is offered for a little more money, because we were leaving for the airport early

the staff were really friendly and helpful. freshly cooked breakfast

breakfast 10/10

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn't always happen - 3 single beds for 3 kids also stopped the arguments over who has

great reception and room service, also there's a bar inside the hotel.

wifi was intermittent in room

wifi was not working in the rooms, only in the reception

no room service, very cramped shower cubicle, slow check in.

wifi reception was very good

easy access to the room

the food in the restaurant and room service were delicious

elevator, with kids and luggage can be annoying)

nice hotel for a night away with out the kids

very nice staff , didn t have a meal but bar lovely , room lovely

lack of fridge and no room service / no food available later at night.

the breakfast staff allowed us to take some herbal teas to our room, so thank you for that

price was inflated due to the open golf being on at troon.

room service had to be collected at reception

cleaned and confortable, good breakfast

breakfast was good, staff very

i liked the location. i liked the fact that kids do not pay for breakfast which was very good.

ur loss) i only had 1 glass of wine and a small glass of

the room service didn't work

the use of the gym and sauna were excellent after a busy day shopping the sales

luxury feeling, amenities, friendliness and accommodating staff (early check-in and late check out and complimentary bar vouchers) (+) allowed late check out just in time to jump into the train back to edimburgh (+) in great central location with early checkin and late check out (+)good location late check out (+)location, late check out

fabulous location and very luxurious. breakfast was excellent too.

out how to order room service was a pain

tha bar area was tastefully decorated yet still cosy

breakfast a bit caotic

excellent location, comfy beds, great breakfast

nice and clean, great breakfast

arrived a couple of hours early expecting to drop off our bags and come back to check in later but we were given early check

friendly staff. central and late check out was great.

really good location excellent value for 1 adult and 3 kids

needed a phone charger no problem, room service was quick and good selection, complimentary mini bar, social hour, etc)

gym and spa was under reconstruction which we weren t aware of when booking which was

lovely suite, great decor, art, cleaning crew, room service was wonderful

spa / room service

the spa was a particular highlight

excellent friendly staff. reasonably prices 24 hour bar onsite. central location

great location, friendly staff and the gym was well equipped and very clean

friendly staff very clean and nice rooms well equipped gym breakfast was wow

about the hotel was perfect just what we wanted and more, gym was excellent and staff were very friendly and helpful couldn't fault it at all and waffle

location brilliant, nice staff, room, bar area, all very good standard.

only difficulty was saturday night, bar across from our room was very noisy, people and music loud

wee spa nice and relaxi g staffvery helpful and friendly nothing was a problem

we did book for the spa but somehow the dates got mixed up!

staff were fantastic got an early check in and were so helpful with any requests

really made my single girl valentines treat extra special ud83eudd70 the spa is great

bar was well stocked and staff were always happy to help

great room service!!

very nice allowing early check in

were working very late so were disappointed to be woken up by room service even with a do not disturb sign on the door but that was the only little thing

wifi kept dropping out only 2 caffeinated coffees in the room

slight mishap in the restaurant with burst pipe at breakfast but staff handled situation well

the room service is the best i have ever had and i wish it stays that way; always great and always

a contemporary modern hotel very clean good staff and a great breakfast

the sofa bed for kids kept sinking so kids got a bit scared

the bed was super comfy and room service was quick and food quality was great.

nice mixed breakfast various items including cooked food to a decent standard

room service would be a great addition for when you arrive late and just want to climb into your

packed breakfast cos we left early. reasonable coffee from machine. fast wifi.

wifi

nice ensuite plus double bed slept well and excellent breakfast ud83dude0b

if there was a kitchen i didn’t see it. but clean large bathrooms

no kitchen

double capsule is not really built for 2 adults

thanks again for the help of the laundry coins issue

laundry system was a bit fiddly - you had to download an app and load money onto it as the tablet

early check in

clean and convenient and good staff and early check in

the staff were lovely and accommodated our early check in and also authorised a late check out (gary on

the room service and theme was brilliant

enjoyed the prosecco handed out while waiting for check in time the whatsapp service to order room service was great too

the rooftop bar was excellent

feel to the hotel, very unique experience lovely bar on the rooftop where in late september we got to enjoy a coffee in the sun , amazing

room service to be available

lobby, restaurant and bar were outstanding

wifi not the best for doing work

stay has been during the lockdown, the hotel was clean, the room service for food and drink was very welcome and meant after a long day at work i didn't have

asked for early check in & we got in 3 hours early which was great

liked- the room, the food, the pool, the lifts, the gym, the proximity to shops/theatre/restaurants, the beds

noisy cleaners when i had paid for late check out

only one room key worked we paid for late check out and was woken by cleaner at 11am

also was very happy with the option for late check out as our flight home was very

the late check out option (£10 extra) was easy to book and well worth

the blind was black out which helped keep the sun out in the morning concidering we had late check out

we ordered room service and it was absolutely delicious as was breakfast

didn't have breakfast

room service is good

from the slight room service issue

the air conditioning units outside the window very distracting, plus we could not get very good wifi reception although it showed as being available on my phone i could not use