lack of on site parking

the staff and proprietors really made us feel welcome and the excellent food and well stocked bar was much appreciated

the sea views, the otters, the seals, the breakfast, the beer...

warm welcome, great views, excellent facilities, superb breakfast.

we had a great evening mixing in the bar with the friendly staff, residents and locals

staff were incredibly helpful - provided taxi details, advice and secured an early check in as i had to drop my bags then go

parking on site

appointed room, reception, bar and restaurant staff very pleasant

lovely decor, relaxed bar and staff were all very attentive and helpful

strong wifi in the bedrooms and throughout the hotel

only thing which is nothing really, on our first morning for full scottish breakfast we had to wait a while before it was served to us and we were raring to get out walking

good breakfast and evening meals in a well controlled environment

breakfast was well arranged and tasty with a good variety.

the bar was cosy and the restaurant food was amazing

location good friendly bar clean rooms and comfy beds fabulous evening meal wonderful breakfast overall an amazing

on 3rd floor airport side of hotel you can see arrivals and departures landing and taking off, kids loved it

convenient for early check in at glasgow airport. quiet and comfortable.

early check in which was needed as i was shattered and needed to rest, good breakfast, clean room,

the breakfast selection could be more creative

location to the airport, took me 5 minutes to walk over with 5 kids and 2 suitcases

not aware it was a set food meal either so ate of a kids menu due to dietary requirements

michael s bar was wonderful and the food was great

parking is free and there are always spaces

great restaurant and gym and very friendly staff. rooms and facilities also excellent.

staff were lovely, place was very clean and the spa n gym was amazing

really liked the quirky story behind the douglas hotel and the early check in

excellent parking

lovely comfy room, room service was excellent as was breakfast

bar and restaurant are high standard - quality of food, prices and service

the room, late check out & the breakfast also the staff were very friendly

restaurant and room service meals were good

wifi signal was not as strong as i would have liked

the room was equipped with a television set and wifi, and the beds were clean and comfortable

we like the location, the parking, quality of room abs very friendly courteous staff.

plenty of parking

good was excellent and bar staff were very courteous

room service a really good feature

friendly staff, lovely room, good car parking

breakfast was very good too with lots of selection

requested) and a lovely breakfast

near station for train into glasgow central. free parking.0

very good breakfast, despite lockdown. room service was excellent.

wifi was very slow and traffic from the main road could be a problem

lovely building, great big room, speedy wifi.

was very nice and room service was very efficient and quick and staff were fantastic couldn t do enough for us so

room service also available which incurred no extra charges

we would have cancelled sooner but our kids were exhausted by the time we got to the room

the late checkout was excellent as was an early check in

hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am when check-out is 11am

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles lying about

used the pool which was a bonus facilities were

swimming pool and staff were excellent

very clean and comfortable room, bed very spacious (club room) staff very courteous and helpful

the gym is really good with awesome machines

the bar area is great, with a vast selection of food and drink options, and the buffet breakfast was

t really a gem but it was fun looking for it)

female in the bar controls the whole place

i may have missed that you had a gym. i definitely will use it next time.

fabulous room, mini bar and snacks, comfy bed

the gym. very poor equipment .either bits missing or old equipment.

i requested an early check in and i was so happy that this was available

location and convenience of hotel having ev charging stations

reception, bar & housekeeping staff all friendly and helpful 5*

the bar was expensive as it cost £15 for 2 gin and tonics

welcoming staff clean and fresh late bar til midnight which was an added bonus after late night show at the hydro late check out

more staff during the day, sometimes was at reception/bar area waiting for a member of staff not their fault as they’ve got 50 jobs to do but the bar

late check out is always a good thing after a late night

close to the hydro, clean rooms, friendly staff, bar open till 2am.

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

loved the bar and the clean rooms, great value!

for early check in as room was available

i arrived really early due to flight time and wanted to drop off my bags and the staff member on the front desk was

us way earlier than our check in time made us feel very accommodated and provided a complimentary breakfast

was embarrassing for all involved, however staff added complimentary breakfast for myself and kids

kids menu was perfect for my son though at a decent price

there was no gate at the top of the steps and a group of kids walked down and smashed glass directly outside our window

there was no gate at the top of the steps and a group of kids walked down and smashed glass directly outside our window

we obviously had our 4 year old, so understand what kids are like, but why she had her kids at work i don’t know

the laundry room music and construction below was very loud and annoying

construction all around hotel entrance, very inconvenient and dangerous for kids to walk along street traffic

breakfast was fine, would have more gluten free/vegan choices and a full scottish breakfast:) the

the reality was a selection of processed food, bar a bowl of fruit

great staff range of beverages in the room and lovely breakfast in the morning

very quirky with the record player and the bar open till midnight

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

the triple room is perfect for a single parent with two kids

girl helped us out with an early check in.

location and early check in was appreciated

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

not really suitable for young kids

trendy appearance is very nice and plenty food places to hand with a fantastic sports bar directly opposite hotel

kids running about the corridors at midnight.

staff was so friendly and absolutely fantastic with the kids

located near numerous bars and restaurants and a casino

the location is good, long breakfast until 12for 8€ for adult, kids for free.

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

at this hotel on a few occasions, the reception staff was very welcoming, and very helpful, the bar area the staff the were also very kind, especiallythomas always serves with a smileud83dude01

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent they have used for towels and beds, quite a sickly smell

room was clean and the receptionist was very friendly and helpful and even gave an early check in

and the bar especially the front area where you have an excellent view of the street and can people

location was perfect, rooms were clean and got early check in

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

overall a very great overnight stay with the kids, thanks

the staff were amazing. high standard of breakfast and rooms.

staff room bar location all fab fir our needs

the cooked breakfast was delicious and there were other options too

breakfast 10/10

gave us a late check out to 12 at no extra charge

staff were brilliant, so helpful. great breakfast comfortable beds

breakfast was nicely cooked,

peaful lication with nice restaurants and tge botanic park for kids

the bar was very cosy and welcoming

for small kids it hard to get to the pool

love the late check out time too as can have a lye in after breakfast

room was spacious clean pool and thermal spa was good communal species where excellent

kids loved it

kids can t use pool after 7 which we didn t know before getting there so we didn t get a

kids loved the pool, my wife and i loved everything about the hotel,the breakfast was fantastic

the hotel accommodated every part of my trip by allowing an early check in and late check out at no extra charge

we had exceptional service with early check in and late check out being no issue

the spa facilities were great as well

we did get an early check in at 3pm

receptionist and helped with early check in

had to cancel wanted extra for a early check in

the bar and restaurant weren’t open

in with smiles from the staff, very welcoming and patient, answered all questions and even opened bar so we could have drinks, rooms were fantastic bathrooms had baths and showers, room was

no cooking, towels, must be bought, no laundry.

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location, this was was perfection for

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

the staff were okay but they briefly lost my laundry

i think the breakfast was good as my kids were very happy with that. location is good also.

food was amazing room service staff where

to city center and bus station, love the big room with a kitchen full equipped

own issue in that part of the hotel) and we

didn't bother us too much but if we still had kids in double buggy it would've been tricky

for quiet room and got very quiet room free wifi very clean room very helpful staff breakfast and ambiance excellent fantastic value for money

lovely breakfast, kids friendly

the best part was the staff, we needed early check in and the lovely daniel made that possible for us

rates, location, clean and comfortable rooms, free wifi, friendly staff

excelent location! great breakfast!! good wifi

comfortable bed and quiet so we got a good sleep, good size tele in the room and clean bathroom, room service was quiet but punctual, good in-room facilities, also close to plenty of shops,

central location for a great rock bar (slouch) and near to gig location the (+) very pleasant little bar with exceptionally helpful staff (+) bar open after we came back from theatre (-)beer selection in the bar could have been better. (+) the short walk to sauchiehall st we didn't mind, the 24hr bar and pool table were handy and utilised by us (+) the 24 hour restaurant and bar was also great if we got hungry (+) the bar didn't close so we could socialise when we got in (-) we especially liked the reception and bar area, the provision of snacks and the little touches , candles on the tables and general (-) access to the bar whilst we waited for coach parties to go up kept us calm

room service had to be collected at reception

lack of fridge and no room service / no food available later at night.

got early check in. lovely staff late bar late food

staff very friendly & helpful. amazing breakfast!!

gym small but ok

room, bed and breakfast was excellent

was lovely, clean and bed comfortable breakfast very good and freshly made staff very friendly and

were excellent friendly always at reception rooms were beautiful very clean warm, comfortable, breakfast very good excellent price will definitely return

really welcoming with the kids and the dog. team were fab, food was good and rooms nice

my father passed away the last night and they allowed us a late check out with no extra charge

accommodated an early check in - thank you.

room service was fantastic and all the staff

why can’t guests without kids open the windows

breakfast was exceptional

the use of the gym and sauna were excellent after a busy day shopping the sales

good gym and fresh food

wifi was good

wifi wasn t working or very very slow

staff were friendly and nice little gym too

the open space room was perfect for young kids with more room to move around and the immunities within the hotel were perfect for families

breakfast was overpriced

only flaw is you can’t have kids in lounge after 8

check in close to all amenities quiet for family with small children kids loved the bunk

good bar area

the late check out, the bar and the room size.

liked late check out too

a free complimentary upgrade into the junior suite and a complimentary late check out

instead i was offered an early check in as my room was ready

spa / room service

only downside was the gym, and i believe that it is being currently updated small and

gripe the gym was very small and basic for such a prestigious hotel

spa was absolutely incredible

staff were very welcoming, room was spotless and bed was very comfy, breakfast was incredible.

also, it has a very good gym

can walk to many sights and restaurants or just pop downstairs and either catch a drink at the bar or a meal at the restaurant

staff were great and allowed an early check in and late check out- which was massively appreciated

staff was great from getting an early check in to service at the bar to help with a dead battery

rooms were clean, nicely decorated, the shower was great, good tv and wifi

if this category is required i d say the wifi was a little slow...

wifi was intermittent in room

comfortable room, early check in, very reasonable price.

had requested an early check in but this did not although i appreciate the previous night was very busy in

the staff on reception were very friendly and welcoming and the bar area looked clean and modern

very good service. room excellent. bar staff very helpful

it was everything perfect. i got early check in, nice staff.

team were very accommodating to my request for an early check in and river view down the clyde which was amazing with the clear weather btw

staff coming to the room for room service looked miserable when i answered the door when ordering food at night

staff didn't exactly speak to eachother there wasn't great communication asked for early check in got one room ready , they took the money off the other room however when i asked for

the rooms were so clean and comfortable and it was so nice having a kitchen

the bed is very comfortable and they have a good breakfast

the only thing i would suggest is a frying pan. useful for making breakfast.

facilities, clean and everything you need in the city staff very helpful - service at breakfast very helpful and food very good, excellent range available and high quality

theres a gym room

didn t have breakfast. lovely, comfortable and spacious room. friendly staff, great location.

nnot remember his name but he is glaswegian) helped a lot with the faulty wifi connection and move between rooms

early check in would have been helpful but was not avaiable

the wifi was disappointingly slow, i didn't use it in the end as it was too frustrating.

tha bar area was tastefully decorated yet still cosy

loved the complimentary late check out at 1pm.

staff particularly, the cleanliness of the whole hotel, the quietness at night, the breakfast and bar food

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places around and they volunteered to wash and dry my hoodie at no extra charge

restaurant and bar areas were of high standard

later that evening at the bar her, katherine, and bethany greeted us with smiles

room service menu states until 11pm but when you go to order at 10:30 you re told it ended 9:45pm

modern and spacious, bed exceptionally comfy. bar was very nice. hotel right in city centre.

no room service!

bar downstairs

room service, no restaurant no bed and breakfast

was powerful and hot bathroom was beautiful, everything needed was provided free of charge, free wifi etc

we left our bags at reception and received a call to tell us our room was ready offering an early check in

booked a room for myself, my husband and our two kids

i was staying in a family room with two kids which made this discovery all the worse

great location, excellent room, wifi/tv superior to any other hotel and a free rubber duck!!

the blind was black out which helped keep the sun out in the morning concidering we had late check out

only one room key worked we paid for late check out and was woken by cleaner at 11am

we also took advantage of late check out which allowed us to ease into the next day

noisy cleaners when i had paid for late check out

the late check out option (£10 extra) was easy to book and well worth

rooms were spacious and cozy

kids loved the pool my daughter cut her foot in pool pool guy was brilliant with her thankyou

room had everything we needed & room service was good

staff on arrival were very accommodating and arranged our room for early check in

deluxe room on 2nd floor very big rooms very comfortable pool was great used it few times with kids dinner was fantastic

wellness spa a bit small

the reception staff were so friendly, the bar staff in the afternoon were lovely.

spa and gym were excellent, the staff were very friendly and helpful

no bar atmosphere at all! big empty space going to waste! a pity

arrival male receptionist was rude re enquiry about early check in